Our AC went out in the middle of the night, by morning it was 81° in the house and extremely hot…read morefor us, worse for our dogs. I called, they were thorough and efficient and since we are a veteran household we have a forever service plan now! They were able to get someone out by 2pm, they called me at 11am and said Al would be able to come out earlier to help. I was so relieved they were able to get here sooner AND the fact AL himself came out was a bonus! Our system is 21 years old and we thought for sure it would need replaced, but he was able to fix it for a fair price! We will 100% call them when we are ready to get our HVAC system replaced. We have a friend for life in Lenz!

They did a great job! They are the best heating & cooling place I've used. The guy who came out…read morewas polite, respectful, took off his shoes inside, worked quickly, and the repair worked right away. They DO NOT CHARGE to come out & diagnose, so I really LOVE that! My one & only critique was that I think the guy could have notified me of the price for the job a little earlier before he did too much work. The price was really fair though, $318 after tax to replace capacitor & no extra charge to come out. I looked online and they run around $60-$300. My unit is 21 years old so that price is on the low-end, but still seems very fair too me. Highly recommend!

Used Dayton to do an entire hvac replacement. Process was extremely smooth from initial meeting…read morewith Nick to installation completed by Axel and his partner. All communication was prompt and customer centric. Followed the rule of getting 3 quotes and Dayton won out based on service, price and warranty. A week in and can tell a difference fingers crossed units continue working.

Dayton Heating completely nailed it with our garage heater install. Oscar and Axel were prompt,…read moreattentive, pleasant to have in our home but most important they were skilled and knowledgeable. I would encourage you to get a bid from Dayton because they were the most competitive and the quality of their work was outstanding! Thank you for making this project so easy!

Our air conditioner broke down Sunday night and we were without air for 3 extremely hot nights as…read moreWednesday was as soon as we could get someone here from Wyckoff. Phil was sent to do the evaluation and repair. He got us up and running very quickly this morning, We are so grateful for dependable, professional service, and service technicians with a great attitude like Phil ! Highly recommend this company and Phil for service with a smile and a great attitude!

Great company! They have helped me out a few times. Service my furnace & A/C maintenance every…read moreyear. Brody came out Thursday & re-lite my gas fireplace pilot light. He taught me things about my fireplace that I never knew. Very pleasant

June 23, 2025 Needed to check & service AC system. Kelly…read morelooked at electrical, seemed ok. His assistant, a nice young trainee, cleaned the outside exchange screen unit. Then, my smart thermostat was discovered to be faulty. I asked for a similar smart thermostat. Kelly said he didn't like those and recommended his favorite- a manual control programmable. Being without air on 85 degree day, I agreed. He charged me $130 for the service call and $160 for the thermostat. The "new" thermostat failed after about 3 days so I called him and requested replacement with smart thermostat again, which he said was $50 higher (now $210 for the thermostat !) In the meantime, I checked local RETAIL prices on the defective therm he installed = $44; and the RETAIL price of my replacement smart therm = $90. I felt he should make it right by replacing his bad one with the better one at no additional cost. Still giving him a $70 markup. I felt he was grossly overcharging, under serving, defensive, argumentive, and somewhat hostile when he said " you either pay me the extra $50, or I'm not coming". So much for his website saying "Our prices are always fair, and we even offer a senior citizen discount." No senior or veteran discount was even considered or offered. My lowest cost option was to accept his threat and "get it done". I've been cheated and mistreated before and usually "fight" it, but he had me over a barrel. No apology for the inconvenience, the therm failure, no senior or other discount, no consideration at all for his customer. He only wanted to rip off as much money as he could. His teenage assistant was the most helpful in resetting the smart therm app for me. I'm wondering- Should I recommend, or reuse Kelly again??? I think not, and don't recommend others to use him. Unprofessional, greedy, and "my way or the Hiway" kinda guy. Sincerely, Steve Alexander , West Des Moines

Kelly came highly recommended from family and we are very pleased with his work. New HVAC price was…read morevery reasonable (out of three total bids) and he provides great advice when it comes to efficiency versus reliability. He ultimately saved us almost $4k compared to going with other dealers.

Very responsive,fast service. Keep you in the loop Use the…read morebest materials. Installed commercial water heater in less then 8 hours and it was done right. Thank you

This company installed a new a/c unit and furnace and the blower motor hasn't worked in 3 months…read morenow it's freezing and I am cold and furnace still not working and I don't know if theirs a warranty

The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

Shawn and Levi were wonderful. We asked for an opinion and estimate to move a gas line around the…read morefireplace and to relocate a gas dryer vent in the basement. They gave a thorough honest evaluation of our issues. They considered our costs in doing the work rather than pushing work that would make their company money. We would unquestionably use Metro again for any issue. They have done heating and air conditioning work for us in the past and have always been thorough, fair, and honest. We give Metro the highest recommendation. Great value for services rendered.

Metro Heating & Cooling did a fantastic job replacing my thermostat. They were professional,…read moreknowledgeable, and explained each step along the way. When it came to the bill, they walked me through every charge thoroughly, and thanks to this experience, I felt confident signing up for their maintenance contract. I'm very happy with their service!

Dan and his crew are awesome to work with. It's nice to…read morehave a place that kinda all in one.. Plumbing, air conditioners, heaters. They can work on it all, which is rad. I appreciate the customer service and their ability to give times and dates and make it happen. I have had lots of issues with other service companies like this.. But not these guys!.

Absolutely never pay anyone to come give you a quote for any work, however if you do proceed get…read moreother bids. We have had 1 normal experience and 2 horrible ones that resulted in having to redo everything. One gas line and one water.