We've had Bell Brother's for over 25 years. My grandparents even had them. We had to move, getting older, wheelchair, etc. We had a new system put in at the new house. Awesome. But we started smelling dust & we're significantly disabled. I called. Sure enough, our duct work was dust! Had it replaced last week. They worked fast because they care. We started to smell dust after the duct work. It's Sunday & I called & Alexa sent Nick O'Neill out right away! WOW! Nick was amazing. He checked everything. He was so patient & explained everything. It's not easy working with the elderly & Disabled. Nick never made us feel like a problem. He didn't get frustrated. He made us laugh. We know everything is safe & Nick is going to check back with us. Many companies say they'll treat you like family. Rarely do they. Bell Brothers is DEFINITELY the ONLY HVAC company for us. For 4 generations. Nobody is like Bell Brothers. And Nick, well that young man should be commended! Thank you Nick so much! Sincerely, Gina Soriano read more

Bell Bros came to my house on May 22, 23 & 29. I paid for these visits during which it was determined that I had a broken sewer line. I was told I would get a call on June 2 with estimates to fix my line. They left me hanging-no flushing, no shower, no laundry, etc. No communication. I have yet to receive a return phone call or email, despite my numerous phone calls and email. Nothing about a solution, cost, or the 80' of cable left in my sewer line. Worst customer service ever. Luckily, I found a company that is very professional, great with communication, and replaced my broken sewer line within days of my first call. To this day (6-16-26) I've not heard a word from Bell Bros. read more

Did backflow testing in Huxley in May 2025. City still hadn't received it in July and threatened to shut off our water. Very unresponsive to our calls. Finally sent someone out to redo the test in August If you need backflow testing call 1-800- ANYBODYELSE! read more

On January 19 of this year, our furnace began having trouble reaching the temperature level that was set on the thermostat. One of the Bell Brothers technicians came out and adjusted the programming so the furnace would run on the high-heat stage whenever it operated. That appeared to resolve the issue until Monday February 23rd. We started to experience the same problem. We contacted Bill Brothers again to schedule another service visit, and a different technician diagnosed the problem as a clogged furnace filter, which had been replaced only four months earlier. The technician mentioned that the furnace was not properly diagnosed during the January visit. He removed all the programming entered by the first technician and reset the programming to factory default. I sent Bell an email asking for a refund for the first service call since the issue was not diagnosed properly. No response. I called Bell Brothers on Friday, February 27th asking for a response. I was told that the service manager was out for training but will respond early the next week. Today is Thursday, March 5th. No return call or response via email. read more

Just had a service call on our 25 y/old furnace. Tony gave us all the info. Found a minor issue with our humidifier and fixed it all for just $84. We are beyond happy with our report but with Tony's honesty, knowledge, politeness and general professionalism. We signed up for maintenance membership. We highly recommend Bell Brothers. read more

I don't have much good to say about our experience with Bell Brothers. We had them install a new furnace and ac a few years ago. We have an older home that required some special consideration, which I tried very hard to convey. They assured me there were experts doing the math back in the office. Well, it was a load of hot air. The system doesn't work well due to all the reasons I tried to explain and now I'm adding a split unit to correct it. Absolutely no responsibility was taken by Bell Brothers for selling an ineffective unit. And now... the furnace quit at three years in. I've been waiting a week without heat for out of state parts. They have a very misleading warranty that claims ten years of coverage, but in the fine print you will find out that it's actually a paid service contract And the warranty is two years. That is not the same thing. So now I'm paying 450 per hour to have them fix it (eventually) because they won't let anyone else do it. Maybe I need to take back the one star. Bad experience top to bottom. read more

Unbelievable! This man came yesterday to help me to uncscrew a bolt on my bidet. It did not take long at all. When I asked how much? He said no, it is free. I said oh come on.. he said no, since this is so little a job we aren't charging you. Amen read more

Had a real bad experience with these guys. They first came to my home in response to an ad claiming a tune up and clean which included an parts for I believe $87.00. Well by the time their so called technician left it cost my over $1,000.00. Next time they can my air conditioned didn't work . They would replace my outside unit but they would charge me a whopping $3,700.00 to replace my condenser. So I call a local heat and air and they replaced the outside unit, ( new) for $3,400.00. So, my conclusion is that the Bell Brothers are a rip-off . Check your local people first. read more

I had a bad experience with Bell Brothers; they've lost my trust and I will not be using them again. I had paid for the Annual Maintenance program where apparently I get free annual inspections. The representative showed up to check on my A/C unit. Within about 10 minutes he comes to the front door asking if I'd been having problems with the A/C. I said no - it's been working just fine. He claimed it was "sparking." Then he comes back with an internal fuse part that he says blew out some time ago, but I could smell that burnt electrical odor which means it just happened. Then he tells me it's $237 to replace that part and the A/C won't work without it. So my A/C is working fine, he shows up to inspect it, and then coincidentally this fuse is suddenly burned out, but thank goodness he was there to replace it. After he replaces the fuse, then he brings me the condenser capacitor and says it needs to be replaced. He tells me they normally cost $250 but I'm getting the discounted price of $150. I later looked up this part on Amazon and see it actually costs an average of $15 or less. I encourage you to search yourself - type in "ac condenser capacitor" in Amazon and see what comes up. BTW - I've seen others make this same complaint about marking up the prices of parts and the owner responds by saying the price includes labor. That doesn't make any sense - labor costs should be itemized separately from the price of the parts. After messing around with my outside A/C unit, he says he's ready to come inside and "inspect" the blower. I told him to forget it - that I didn't have time and had to leave somewhere. I was afraid if I let him inside he'd start screwing around with that equipment and fraudulently claim I need other unnecessary repairs. By the time he left I was out $371 for what I believe are completely bogus and unnecessary repairs. These bozos may have taken advantage of me for a few hundred bucks, but they won't be getting any more of my business, so I hope it was worth it to them. I'm considering filing a complaint with the BBB and state AG. read more

They debited our account almost $400.00 for repairs don back in June without telling us it hadn't cleared. Their little club , $20 a month is not for repairs it's towards a new system, but they didn't tell us that. Not using them anymore. read more

A contractor for Mid America energy called these guys in to get a second opinion on a job and we did not hire them, get billed by them or sign anything and yet out of the blue we get a text from them saying that they would have a technician come by (At a random time of their choosing) to check on work. HVAC people in this area are by far the most unprofessional I have ever had experiences with (Including people in Europe)! When they were there checking on work for Mid America Energy's contractor their technician was nice and friendly but he did no even have a thermal gun with him ($25 tool every HVAC person should have) to be able to check any temperatures and in these days and times randomly sending out their service people to houses without appointments is a pretty stupid thing to do in the first place. Like most Iowa companies they seem to be trying to choke the few customers they can get (Again we were never their customer, never signed anything and never called them out in the first place). read more

On the coldest day in years my furnace went out. My first thought was Bell Brothers. Best choice. They came out right away and stayed until I had heat. Very professional and definitely quality work. Best of all the final bill was beyond reasonable. read more

We had Bell Brothers install our HVAC a few years ago and had been pretty much satisfied. We had been paying for the annual service to make sure our HVAC is well maintained. The first visit was reassuring as the technician made some modifications in response to a service bulletin. The work was done thoroughly and covered under the service agreement. I had hoped that I could count on this company to provide this no-nonsense service in an industry that runs rampant with corruption. That trust is gone with the latest service call. I did not follow the technician to witness the quality of his work first hand. But as he completed his work, he started "recommending" that I purchase a surge protector for the "discounted" price of $235 (exact match on Amazon for $35). So this leaves me with a lot of questions. If the surge protector is necessary, was it malpractice or incompetence that it was not done when I paid thousands of dollars for the install? Or was the surge protector intentionally omitted for the purpose of lining up future "recommendations"? Is it more profitable to have the unit fried from a power surge? Paid parts/repairs? Or, perhaps this was rogue technician trying to scam an unwitting customer with fear tactics? Or, perhaps this is part of the training? Where is the line drawn on corruption? Do I need to be concerned that the technician might have sabotaged my HVAC in order to hasten future repair calls? I do not know which answers are correct. Unfortunately, all answers lead to the same conclusion that Bell Brothers cannot be trusted to perform ethically. read more

We have a Carrier Furnace installed by Des Moines, IA Bell Brothers in 2010. This week, the 2nd major failure was repaired (parts no labor) by Bell Brothers. They charged $396 for labor! This included 15 minutes to diagnose, 45 minutes to drive to fetch the new motor and 30 minutes to install. Work was done right, but VERY expensive for labor. read more

To keep our furnace under warranty we must have Bell do our service since they installed the furnace/AC otherwise I would not use them. They charge a lot for a maintenance contract ($450 plus). Last spring I scheduled a spring maintenance appt for June. They did not show up or call. When I called them, they said they were overbooked and if we didn't have a problem they could try and reschedule us 2 months later for our spring maintenance! We pay a monthly fee to Lazer Plumbing and Electrical for maintenance ($8 a month). When I called them, they came out within a week and found a capacitor was ready to quit working and we would have lost AC. Called Bell Brothers, and then because we needed repair they would come out and replace the capacitor and do maintenance--otherwise they wouldn't give us a day they would show up. Today, once again scheduled an appt between 11-1 pm. It is past 1 pm and no they aren't here, and will be here "sometime" this afternoon (wouldn't specify.) Lazer had visited a few weeks earlier for the fall checkup as part of their monthly fee (they came out in a few days where Bell was 6 weeks out for an appointment.) Lazer had found our air pipes were clogged with bird's nests and cleaned it out so the furnace would work. (This was before we needed the furnace thank heavens or we would have had no heat.) Bell, who knows if they will show up today since appointments are meaningless. As I said, I will drop Bell as soon as the warranty is up. Unreliable. Expensive, and non-responsive. read more

UPDATE: Gotta give credit where it's due. After posting this review, I received a follow up call from the Service Manager who did offer to mitigate some fees which will go a long way to help pay for some of the repairs. While I can't say for sure where the chips will fall, their outreach and attempt to make it right takes the bite out of my frustration from last week. So, thank you to BB for listening to and trying to accommodate my concerns. read more

Bell Brothers have taken care of my air conditioner and furnace since the install. They have worked very well since. This morning, Dave checked the furnace. As usual, he cleaned the flame sensor, checked the gas pressures, high and low flame, etc. He checked the water flow to the humidifier, found it to low and then worked on it until he was satisfied. He cleaned the drain lines and as they all do, he wiped down everything and left it cleaner than he had found it. Bell Brothers are the best as are their service technicians. I've never had any trepidations about having them in the house. read more

The products and service are EXCELLENT! We moved into a home which already had a newer furnace and air conditioner installed by Bell Brothers. When we moved in and began our service with Bell Brothers, I was hesitant as we didn't know what to expect. What a pleasant surprise to find a reputable company that's been in the industry for 70 years. We are thrilled with our serviceman, Sam. He is always on time, efficient, very knowledgeable (I ask a lot of questions), thorough and kind-hearted. We also appreciate the annual service agreement. Bell Brothers will have our business for a very long time to come. Thank you, Sam and Bell Brothers ~ See you in spring! read more

Ok here's what happen on Oct 2nd with Bell Brothers H/C of Des Moines, IA. The appointment was just for the annual cleaning/check-up on my furnace which is an older model 10+ years but still well kept up. The furnace & AC gets the annual cleaning/check-up so in my opinion had no problems with the furnace & AC due to the past maintenance! Anyways the tech comes in checking the furnace, starts it up and it sounds good as always, burners working good, air flow etc.. Then the tech shuts off the system reaches for some tools and five minutes later he starts it back up again. It sounded fine until the blower motor starts up and I hear this clanging noise, like something in the blower! The tech looks at me and says, "Oh that's not good!" So after screaming with the tech because I have an idea what he had done, he told me the part (pictures included) that I so called needed was bad and it was going to cost me $859.00 So me not knowing anything about H/C parts etc. and after a long fought argument I had no choice to pay for it! Now here's the kicker... A few weeks later, I had the old part examined & tested by another H/C tech. The tech. even swapped the new part with the old part and the old part was working just fine! No noise just the usual fan hum! There was absolutely no difference between the parts! The Tech said the part works fine, good power, amps etc. There is absolutely nothing wrong with the older part! The tech informed me that the older part should have never been replaced in his opinion! So then I had called Steve at Bell Brothers on Oct. 23 to explain him what I had done with the parts and asked him "All I wanted to know is, and I was NOT asking for a refund, What did I pay 859.00 for?" and he could not give me a reasonable answer! I did tell Steve from Bell Brothers that I still wanted the part, not looking for a refund but just wanted to know why I paid $859.00 for a part I really didn't need! Now a discount would had been nice for the new since the old part still worked ok but He told me he couldn't do that! So I really don't know what happen to the quality of Bell Brothers H/C of Des Moines but they had change! They use to be a top-notch company a long, long time ago! read more

We called Bell Brothers because our 2006 model hot water heater was all of a sudden not kicking on. We were in a bit of a pinch with family coming to town. I gave them one star because the one good thing was they were able to come out that next day. However two men showed up one training the other. They were both pretty clueless! They were stumped after checking it out. We mentioned that our very handy neighbor had it pinned down to a gas issue. They then went back out to the truck to get a device to check the gas. They determined it was not that and told my husband and I that we needed a new $2000 water heater or needed them to replace a part for $800. They told us there was a big mark up on their parts so we could get one cheaper off of e bay. So we paid the service fee and ended up ordering a part on eBay. Turns out they were wrong about everything. After talking to a nearby neighbor the next day we found out the city had turned the gas off and it was just a bubble in the gas line. The city came out and relit the pilot light and all was working great again. Meanwhile we had ordered a $400 part and paid a service charge for nothing but false information. Will not be calling Bell Brothers again! read more