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    True North Kitchen and Bath

    4.5 (221 reviews)
    Open 8:00 am - 6:00 pm
    Updated 3 months ago

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    niche, corner shelves, shave bar
    Teri G.

    Owner seems legitimately concerned with the quality of the work and says he's working on improving the team's work & communication. My experience was that the installation was somewhat sloppy, getting things fixed was difficult, the sales manager told us many things that then weren't communicated to the installation team. Basics that we shouldn't have to request (such as splash guard on the shower door so water doesn't leak out onto floor) didn't get installed. Balls were dropped. Waiting for a final fix and I will update this once that's done with a new photo.

    Shower door exploded 2 years after installation.

    Beware of the "warranty" TLDR: Shower door they installed with remodel exploded on our son, took over 2 months to replace, and I experienced the worst customer service ever! We had our bathtub done in Jun '23 and everything went great. We paid more than we had originally planned but we thought that going through NorCal (this business' former name) was worth it bc of the warranty. Fast forward to Oct '25 and my teenage son is in the bathroom and all of a sudden we hear a big boom and the sound of glass shattering. I PANICKED thinking he fainted and then fell through the glass shower door. He came running out and was covered in shards of glass everywhere, blood and cuts all over his arms and legs and was confused and freaked out. He said he was on the toilet when all of a sudden the shower door just exploded and shattered glass everywhere. (Photo attached) Apparently the integrity of the glass can be affected during production, shipping, or installation. I wasn't sure what to do because we only have one bathroom for our family of four and my kids (and myself) were now terrified to go into our bathroom. We decided to get a hotel room for the night until we could figure out what our next steps were. I also found out that you could buy safety film to put on glass doors to hold them together in case they shatter. We decided to buy it for the remaining door and then got a shower curtain so we could continue to use our shower. I remembered we had a warranty through this company and emailed the last correspondence I had and never got a response. So I called two days later the number on the email and asked if this was covered. It was so I was relieved. I had questions on how long it would take and if I could have them put the safety film on the doors even if I had to pay for it. The call center said they would have to ask the installers and someone would get back to me. It took ONE MONTH for me to even talk to the coordinator for installing the new shower door. And the only reason someone called me back was bc I called back the call center, asked for the supervisor and she escalated the issue to the owner. I magically got a call the same day. I was told someone would respond in 5 days. I called every week to follow up. Then when the coordinator called, she took no time to ask me questions and just immediately asked if they could come replace the door the next day. We have one bathroom for a family of 4. I work, my husband works, my kids have school and activities. I can't just drop all my plans bc they remembered to finally call me back. I reminded her I had questions on how long the install would take as well as if they could install the safety film as now our family was anxious every time we were in our bathroom. I asked if we could be reimbursed for the safety film we bought for the shower door and the shower curtain for their delay in response (less than $100) and was told no. We finally got to an agreed scheduled install day but they said they couldn't do the safety film. Fine. I was annoyed but we would just do it ourselves. They said the installation should take like 1hr bc all they had to do was literally just pop another shower door in. The installers show up and they start bringing in more materials and mention they are changing both doors. I was confused but I was like, "Okay maybe we're just getting a whole new set of doors?" Then I notice the new doors are a different size than what we currently have. WHAT?!?! Apparently when we had our doors originally installed, they gave us ones that were different than what was recorded. WHY?? I was PISSED. This back and forth took another couple hours to figure out and then finally get the new door in (which btw had different hardware) so now they don't match. I asked for compensation again of the safety film and shower curtain (less than $100) and was told management would call me back. I have followed up numerous times and have been ghosted. It's now Mar '26. I don't even care about the money but this experience was AWFUL and not to mention traumatic.

    New vanity, lights and medicine cabinet
    Alex T.

    I'm extremely happy with the entire progress of the job from start to finish. Completed in under time (this was first project I've ever done that was completed FASTER than promised). Price was not inexpensive, but the time and stress saved made it worth every penny.

    I cannot say enough about this company. From the salesperson to the installers it was a wonderful experience. The installation was done earlier than expected. Unfortunately they found termites behind my bathroom tile and had to replace all the wood causing them a two day delay. This was handled in a very professional way and they replaced the wood, wiring, etc. and even patched the paint where needed. Gabor and Jose were our installers - they were so professional, easy to work with and the cleanest contractors we have ever worked with. You couldn't tell they had been here when they left each evening. Besides tolerating my barking dog, I hope they found the job was a success for all! I would recommend them in a heartbeat!!! Great job guys.

    Leah K.

    I recently had shower put in my second bathroom, by NorCal and I'm in love! The entire experience was great. Started with Elysia, who was very pleasant and patient. She helped me choose the design of the shower. When I was unsure, she had great suggestions. Ryan, the project manager, was awesome. He oversaw the project ensuring that all was in order. I felt very taken care of and had confidence that the job would be completed appropriately. Sergei who actually installed the shower, very pleasant as well. He was professional, timely and very clean. He is such a hard worker and did an absolute excellent job! Sergei also had another worker assist. Although I don't know his name, he was great as well. To the entire NorCal team, thank you!

    Bathroom
    Joseph C.

    It has been a few months since our bathroom was renovated. Now, I want to share how our bathroom looks like. Thanks to all the staff and workers who made this possible. Beauty and Excellence!

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    4 years ago

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    4 years ago

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    2 years ago

    I wouldn't recommend them.. they did not give good service, and they were not truthful and giving us details about what the cost was

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    Page 2 of 6

    Ask the Community - True North Kitchen and Bath

    Review Highlights - True North Kitchen and Bath

    The project manager, Tim, helped move things smoothly and kept communications open and solved problems quickly.

    Mentioned in 41 reviews

    Read more highlights

    Floor & Decor

    Floor & Decor

    4.4
    (437 reviews)
    $$

    I've bought almost all the tile for my bathrooms and fireplaces here…read more The second time we ordered at 6pm for store pick up on a Saturday but decided to go in and pick it up instead. DONT DO THAT. They make a BIG fuss. Just order for pick up and wait for your ready message or go in store to pick it up yourself and buy at the register. Anyway, apart from the lady in the black apron making a fuss, this experience was top tier. We knew exactly what we wanted and knew the store was closing soon so my husband got the flat bed cart thing and carried our one year old straight to the back corner with my son following behind him. They left me in the dust because I am heavily pregnant and was waddling. Every store employee we passed told me "we're closing soon" so when I saw my husband up ahead walk past a worker and the worker look back at him, turn course, and begin to follow my husband I thought "we better hurry up" this guy is going to tell us they're closing soon but nope! He was soo nice! Asked us if we had questions, helped my husband load our flat bed cart because we were getting twelve boxes of 12x36 tile, got a forklift to pull out the boxes in the back and walked us to where the grout that was in display is located. I believe his name is Luis! Thank you Luis for a wonderful experience. We're sincerely sorry if we got you in trouble. You didn't know we ordered ahead until we got to the register. If anything this man deserves a promotion! Top tier customer service! Also, we hurried to this location to get the tile we wanted because it was $30 cheaper per box than the location by our home! Thats why we always make the trip to this location.

    I like this chain because they offer a little more options for flooring than your typical…read moreLowe's/home depot does. Plus it's nice to see a lot of their inventory out in display, to make it easier to envision what it may look like in your home/business. Prices are pretty fair and I love seeing their clearance as well. This location also had a lot of staff everywhere and they were also willing to answer any questions it seemed from their appearance.

    KZ Kitchen Cabinet & Stone

    KZ Kitchen Cabinet & Stone

    4.5
    (90 reviews)

    We had a wonderful experience with KZ. We randomly stopped by to ask the designer Bailey on what to…read moreconsider for deciding on the remodeling layouts. Bailey was very approachable and knowledgeable. He provided stylistic and customized insights to help us create great designs for both the kitchen and the bathrooms. Bailey is truly genuine to help the clients without any pushiness, so we felt very comfortable to rely on his advice. He helped us arrange for the kitchen cabinets, countertops, tiles, and many accessories, often following up with calls to confirm details with contractors. Everything turned out beautifully. Highly recommend!

    KZ was one of the reasons my recent remodel finished in four weeks…read more I started at KZ early in the process after visiting a few other stores and feeling both underwhelmed by their selections and overwhelmed by figuring out what I actually needed. On that first visit I met Bailey, who ended up becoming a key part of the project. I came in with measurements from my contractor, rough layout ideas, and a general sense of what I wanted: drawers instead of mostly base cabinets, quartz countertops, and a way to turn a small, dysfunctional kitchen into something thoughtfully designed with proper prep space. Bailey took those requests and my contractor's initial mockups and developed a layout. I was immediately impressed by his thoughtfulness and attention to detail. He also included things I would not have known to ask for, including a blind corner pull out "peanut" cabinet that turned dead space into some of the most usable storage in the kitchen. He explained his decisions when asked and found solutions as needed, for example suggesting a microwave cabinet when I mentioned not knowing where to put that. I left excited about the project and hopeful it could actually come together. He was consistently responsive to my many questions afterward. He sent estimates for different options so I could compare costs, such as a 4-inch versus full-height backsplash, and shared renderings of the cabinet and countertop combination. Seeing the space rendered that early was a significant moment for me. His involvement continued well beyond placing the order. As the project progressed, Bailey made sure everything was delivered properly, communicated directly with my contractor, answered questions as they came up, kept suggesting ways to improve the project, and made sure everything was set up correctly for countertop templating. The fabricator, Rafael, was also excellent and did a beautiful job. He and Bailey suggested adding another slab of quartz so we could do a full waterfall on the exposed ends of the counter. I took their advice and I am very glad I did. It made a huge difference and made that part of the design feel complete. I was also happy with KZ's pricing and selection. I visited four cabinet and countertop stores, and KZ had the best overall selection I found. Their prices were extremely competitive without sacrificing features or quality. The cabinets have plywood boxes, soft-close doors and drawers, and full-extension drawers, and they arrived fully assembled rather than flat-packed. My contractor had specifically told me not to buy RTA cabinets and these were straightforward for him to install. All of my other interactions with KZ were positive too. Delivery drivers called ahead, other employees in the store were helpful, and the factory expedited part of my order for an additional charge when my fast schedule required it. One thing worth mentioning for anyone considering KZ is the type of experience they provide. This is not a full-service design firm where someone makes every selection and manages every detail for you. I had to be a little assertive on my first visit because there were a limited number of design/sales reps available, but once I connected with Bailey the experience was excellent. You will get the most out of KZ if you come in with measurements and some idea of what you want, are willing to look around and give input, and are okay following up with questions. When I did reach out, Bailey was very responsive. Some practical things to know: they do not offer financing, some costs such as fabrication are settled separately and in cash, and delivery is extra if you cannot pick up the order yourself. Mine was around $500 for 18 cabinets plus panels and hardware, delivered about an hour away. I think some of the savings come from this model, but it helps to have the right expectations. My entire remodel took about four weeks, including a full primary bathroom and extensive changes throughout the house, with the KZ order placed roughly one week before construction began. A lot of the credit goes to my excellent contractor, but KZ's responsiveness, timely deliveries, and efficient work were a major factor in keeping things moving. It was night and day compared with buying my other materials through large home improvement stores. When I had questions or concerns, it usually took a simple text to Bailey to resolve them. I am super happy with the finished kitchen and with my experience at KZ. I recommend them to anyone looking for cabinets or countertops, and I am especially grateful to Bailey and Rafael for how much care they put into my project.

    True North Kitchen and Bath - kitchenandbath - Updated August 2026

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