We had used True Plumbing before to replace a failed water heater in a rental on our property so when our water heater in the main house gave up the ghost we contacted them again. They sent out Tom who worked all day on a Friday before Labor Day and finished the job. The next day, however, there was still a leak so we signed up for another visit on Tuesday after the holiday. Tom again came out and, after a couple of hours in extreme heat, located the leak which was from a poor solder job that was not his and repaired it. The company refused to charge which shows true integrity! Nice to see in this day and age. read more

They were quick to respond to my quote. They don't give free quotes but charge $50 down payment which they will apply if you choose them. They were very transparent with that. Daniel came over, inspected it, gave me a quote, and I decided to continue. It was quick and he fixed my toilet which had a low pressure water flow. It's working great now. read more

Outstanding company. Highly recommend. I needed a check valve replaced near my water heater. The technician was Alex who was great to work with and did an outstanding job. I felt the price quoted was very reasonable and Alex explained every part of the process as he was working. I'll definitely be using this company again if I ever need a plumbing company. read more

I know I'm just piling on with this review, but my experience was quick, painless and educational. My guy was on time for our appointment and went right to work. He flushed/de-scaled my tankless water heater and then made sure everything in the house was working as it should. The whole job was done in less than an hour and his recommendation for me was not to worry about it for another two years. So if I only have to spend $125/year for my water heater maintenance, I'm probably getting away cheap. great service, I'll use them again. Oh and if you call to make an appointment you will be connected to "Sophie" at first, just to warn you, she is AI and gets stuff wrong, best thing you can do is ask her if she's AI, she will tell you she is, and then you can ask for a human being, worked for me. TIP TO OWNER - make sure you stock up the True Plumbing stickers in each repairperson's van, having a sticker on my water heater will help me in two years time. My guy had run out. read more

True Plumbing - easy access made this job quick. - Plumbing Near Me - Escondido, California

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The plumber arrived on time, did the job efficiently and provided good information. The price was reasonable too. I exactly what I needed.

Noticed a leak coming from the garage. The water felt warm so figured that it was the water heater. Called True Plumbing and definitely felt like a robot answered my call which is cool. Was confused because took my name and booked an appointment, but didn't get my address. 2 hour window for the appointment and was able to get a time less than 48 hours. Received a confirmation email and had my address which was wild. Fast forward to Monday and they arrived 25 minutes before their scheduled time. They sent a text that they would be arriving in 30 minutes and then they were there. Usually would be happy for a plumber to arrive early, but wife had a work call and I was driving home from work to meet him. He was ringing the doorbell a bunch which annoyed my wife, but life happens. Joel was very nice and said we needed to call CPL to locate where exactly the leak is. He gave me the wrong number for CPL even though I read the number back to him. True Plumbing didn't have any appointments the next day, but Joel found a way to squeeze me in to take a look after CPL completed their inspection. Sent two estimates which I had questions about. I talked to Joel on the phone and he answered them all. I really like that he was able to do cement work which some places wouldn't do. The communication across the board really stood out to me and I know their prices are better than most because I had quite a few estimates. read more

True Plumbing - New pipe! - Plumbing Near Me - Escondido, California

I just had the strangest experience with True. While I've used them in the past, and rated them as a 5-star vendor, the events of the last two days definitely negate that. I had a fridge service person come out to explore why I'm getting no water/ice in our fridge - he determined it was the valve behind the fridge. Again, having had great experiences with True in the past, I called them again, and spoke to Sophy about getting someone out. She took all my info, and stated that someone would be out the next day between 12-2pm. The next day, at 2:40pm I called in to see what the updated window would be - Sophy immediately hung up on me. I called back, and asked the same question, at which point she stated that I was not on the schedule. WTH? Not sure what happened, but certainly can no longer give them a thumbs up - WAY to many other players in town to put up with this kind of customer service. read more

Quoted 40% more than all other companies to replace a water pressure regulator. This job had easy access and photos of the exact regulator part and size. California is costly but this was ridiculous read more

I appreciate your words regarding my previous positive review. I would recommend True Plumbing to others experiencing a Plumbing problem.

First of all we have used True Plumbing countless times over the years. Mike was amazing when he owned and operated this business, honest and fair. We had an issue or we thought we had an issue with our fridge lines. The guy was a short guy forgot his name, but very rude never took his sunglasses off and arrogant. Just glanced at it without touching anything and quoted over $600. What a waste of time and a joke...Well we said we would think about it. My husband looked at it and googled and it turned out nothing was wrong with it and new fridge got installed perfectly. read more

Very pleased with their service. Joel arrived on time, was knowledgeable, and got the job done quickly. He cleaned up and put things back as they were before. I would definitely use them again. read more

I asked for a quote to install a new garbage disposal which I had purchased. They quoted me $450 provided there were no complications. Do plumbers think they're God's gift to the world?? It's a 20 minute job! I'd do it myself if I didn't have a bad back. I hired another plumber, it took him 25 minutes including a leak test, and he charged $200 which I thought was twice what it should be. read more

BEWARE - This company installed a water heater for me in 2021. Today it quit and a plumber arrived to address it, only to find they installed a natural gas model in 2021, but I have propane(!). They could not get replacement parts because it was the wrong model for my house and that incorrect installation cancelled the factory warranty as well. When I asked for a supervisor to call me, the company owner didn't bother to call or attempt to make a deal for a replacement, he just had the receptionist leave me this message - in 2021 it was True Plumbing Inc., now it's True Plumbing LLC - new owner. She told me to email the old owner (no name, just an anonymous gmail address) and have their liability insurance cover my loss. Really. Zero customer service. Zero loyalty to me after I've used this business multiple times. Use someone else. read more

New owner is trying for gouge pricing. The parts needed for the shower head leak are $60. Technician Joel was prompt and told me the repair could take 5 minutes but that new owner "kyle" has new pricing. Was quoted $585 and $1700 for a tiny shower head leak. Never fun to be taken for a fool or take time off from work to wait for absurd quotes. read more

True Plumbing - Was quoted $585 or $1750 to fix tiny leak - Plumbing Near Me - Escondido, California

Clogged pipe and within a few hours, everything are back to normal. The services were fast and they really helpful!! Will definitely call them again and again. read more

Great service again. This time it was a burst pipe under the floor that needed to be re-routed. Provided a competitive quote. Showed up exactly on time. Did great work and cleaned up well. Also helped with a few small things while they were here. Joel and Vincent did a great job. read more

Vincent properly diagnosed my issue, and even though there was an additional charge after some discovery of previous poor workmanship, the additional amount was commensurate with the diagnosis and added labor necessary to complete the job with the workmanship that I expect from a professional. A+ read more

I am extremely disappointed to write this review and even more disappointed to end a decade-long loyalty to True Plumbing. They changed ownership in November 2023; this was my first time calling them since the change. It is a stark contrast to what they once were--reliable, fair, exemplary. I recommended them to every friend and neighbor who asked for a plumbing reference (and even those who didn't ask). I was a huge fan! We had a dripping shower head. The tech came out and diagnosed it as needing a shower valve cartridge replaced. His quote for service was $831. This sounded unusual and extreme. Upon further investigation, I found that the Delta shower valve cartridge (pre-2006) was available at Lowes for $65.98, it takes approximately 30 minutes to replace the valve cartridge, and the average cost for a plumber to do so is about $300. I would have gladly paid this amount, as I do appreciate the knowledge and experience that goes into learning the trade. I called the company just to confirm this was truly an accurate quote. I referenced a receipt from approximately 2 years ago from the same company, in which 4 sink cartridges (plus 2 toilet flappers) were replaced. The total cost was $190. To further sour the experience, I was charged a $75 dispatch fee for the tech to come out for five minutes to diagnose the problem. This appears to be a win-win for True Plumbing: either a $500+ markup on the service, or a quick and easy $75 for a five-minute visit. I am beyond disappointed. read more

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Absolutely not. I'm going to start with - they acknowledged multiple issues, apologized, and scheduled a new plumber to come out and fix everything that was done incorrectly. He was a pro and it's over. But - does that really need to happen? NO. I got 4 quotes to install two toilets and fix the angle valves in 3 bathrooms. The True Plumbing technician who came out to quote was a pro and that's why True got the work. They weren't the cheapest or the most expensive. I just really liked the technician. Cut to the day of the work. The technician I met with just a few days prior showed up with what I thought would be his other half. Instead, my guy left (they were overbooked - not my problem) and the technician that he handed the job to was absolutely unqualified to be in the house. He's clearly still learning the trade. Banging against walls, dropping tools, leaving garbage on the floor. It was miserable but I had two broken toilets that needed replacing and a house full of people coming for the weekend. He was wrapping up and I went to look at the work and noticed that the tank on one of the brand new toilets wasn't straight. He went to fix it and I heard a crash and then water spilling. He broke the tank on the brand new toilet and water was flowing everywhere. And you know what - I wasn't even mad. Mistakes happen. Life happens. He went, bought a new toilet, and returned to install. He was just about to finish when I walked into the bathroom and noticed that his level wasn't showing level on the toilet. It was off balance. I asked about it and he told me that the toilet only had one bolt and he couldn't do much more. So, NO. I was being invoiced for a premium rate and was getting a novice. You can't just call True Plumbing. Their AI/fake receptionist will answer and it's not easy to get a human. So, I texted the AI Bot but I also emailed them. I got a call the next day. I explained that I didn't appreciate being left with a novice who clearly needed more training and mentorship. I wasn't prepared to pay premium rates for a shoddy job. It all felt a bit like bait and switch. They apologized, reduced the invoice, and booked another technician who came out a few days later to fix every issue. Before the new technician arrived, I noticed a smell in the downstairs near the bathroom. Turns out, the first guy didn't put a proper seal around the bottom of the toilet and the gasses from that toilet were coming into the house. There are so many plumbers out there and I truly have to question their high ratings given the disastrous experience we had... Go elsewhere. They're not cheaper than the other highly rated guys and they're clearly going through some significant business challenges. read more

I actually enjoyed speaking with the AI receptionist! But I will tell you that they came out immediately and fixed my garbage disposal within maybe an hour of calling them. Very impressive, and the technician was amazing! Highly recommend! read more

I can not say enough great things about True Plumbing. They were referred to me through a friend when our hot water heater failed. I had already had horrible experiences with 2 other local plumbing companies regarding this issue. One saw our desperation to get hot water back and tried to price gauge us. Another company promised same day service but then backed out. True plumbing came out immediately, both the front office and their technician were extremely professional, and they didn't try to price gouge me based on the urgency of my situation. Their pricing was extremely fair and reasonable. They have won a lifelong customer in me. Thank you True Plumbing. read more

True saved the day after another plumber left a job unfinished and right as they cancelled on me the toilet had sprung a leak from being inspected and needed attention. Luckily I have worked with True a while ago and they scheduled me right away. Vincent got on the phone and inspected photos and worked with me to secure the leak and the toilet. He showed up first thing the next day and fixed the leak and replaced the part needed for the original issue with ease. Very happy with the response and got me out of a jam. Vincent for the win read more

Easy to set up appointment. Technician was on time. Reasonably prices for water heater flushing only without any issue.

They went above and beyond to accommodate us in getting a quote, they were professional and didn't try and up sell me. Answered all my questions. Our water heater was leaking and old got the quote accepted it and the had it replaced the next day, I would definitely recommend then good price, great service read more

Excellent service! Vince was here today for regular maintenance on my water heater. He is professional, courteous, and so helpful! True Plumbing installed my water heater couple of years ago. And now they are definitely my plumber of choice. read more

Vincent came to check out a clogged pipe. As luck would have it i got sick while he was here. he stayed with me, brought me water and helped me get to the bathroom. What a guy! can't say enough good things about a young man who came to fix a drain and ended up being a medic. read more

Vince was fantastic! He's extremely knowledgeable, patient in answering questions, and very flexible with scheduling. Working with him was a pleasure from start to finish -- everything was smooth and efficient, and the pricing was fair and transparent. I highly recommend True Plumbing to anyone looking for a reliable and skilled plumber. read more

We received great service from Don! He fixed our gas leak and pipes. Quality and value were amazing.

Always when you are looking for an emergency plumber it is because you have a plumbing emergency. Sometimes it's hard to think clearly in the middle of a plumbing emergency. But Yelp helped me think clearly. Today our kitchen sink started gushing water all over the place. I managed to get the water turned off and we got the mess cleaned up and I called True Plumbing because it was a local business that was very highly rated. Bryson from True Plumbing showed up exactly when they said he would, and he had the problem fixed in less than 5 minutes (one of the hose connectors had not been installed quite right originally). We spent more time chatting about the Carlsbad he grew up in than he spent fixing the problem. Nice guy, great plumber, and born and raised in Carlsbad. I like local businesses. Yelp likes it when reviewers include pictures, but I can't figure out what would be an appropriate picture here. A picture of the kitchen floor with no water on it? A picture of the pipes, shot upwards while lying on my back under the sink? No thanks. Just imagine a sink that doesn't leak any more. read more

True Plumbing - Plumbing Near Me - Escondido, California

Great communication, and the tech Joel was extremely knowledgeable. Would recommend to my friends and family.

Professional, knowledgeable and FAST! Same day service took care of a leaking toilet for us. Joe was respectful, showed me what needed to get replaced, priced it and then went ahead and fixed it. Great service! Thanks so much! read more

Vincent was knowledgeable and personable. He took care of our clogged sink/showers issues! Got here on time, was friendly and professional. I highly recommend True plumbing..ask for Vincent! read more

I write very few reviews. True Plumbing is a great company. This is now the second time that they have fixed a leak in the copper piping in our home. Both times the costs were very reasonable. They are ethic, quick and polite. A job well done again. They did a fantastic job without inflating the scope of work to make more money. read more

Amending my original review, they work they did at that time was good but I had them out for a quote on a pipe reroute due to a slab leak and the quote they gave was very expensive actually 5x what I eventually ended up paying. Good work but expensive. read more

Excellent service, quality work, clean work, nice guys. Slightly more expensive, but worth it. Highly recommend.

Stephen was our plumber. Patience of a saint, super nice and helpful the whole time while working on an upstairs bathroom double sink in a house with no AC and western facing exposure AND during a heat wave! It was hot up there (I felt so bad). Wore his mask even with all that going on. Great at explaining EVERYTHING, our options, pricing, etc.. We felt very comfortable we were not being upsold unnecessary services. Highly recommend! read more

Vincent was great and really just helped me realize that there was nothing wrong with my toilet flusher...was just the water adjustment lever that needed to be adjusted. Once again awesome service from True Plumbing! read more

Helpful, responsive and quick to problem solve. Glad I found them and for their quick attention

I have used True Plumbing several times in the past. Pretty good service most of the time and reasonable. I am giving them only two stars this time because the service was good and so far as the workmanship, it is holding. So far. The issue is that a I was charged $475 for a part that is on the internet for $41 and I saw the packaging for the part they actually bought and it was price tagged at $115. That is over 400% mark-up. Not going back to a company that gauges their clients like that. Would you? It is remarkable the transformation of the company from a reputable organization to one that lays its trouble at the client doorstep. I accepted the quote for the work because I was in the middle of my workday and not time to research shower valve prices. Besides, I THOUGHT that I was safe working with a company I had used before. Unfortunately, that company has lost its moral compass and has to cover its inability to manage labor and operating costs and instead gouges customers with outrageous parts mark-up. read more

Sorry but not using this company when they are that hard to get hold of. Tried three different phone numbers with same voice recording and held twice - someone finally answered (a dispatched 3rd party service) and couldn't hear me so... click! Went thru steps to schedule an online visit or call back and last prompt says a $75 fee would be assessed for appt. Gave another number to try for 'schedule' and it was disconnected.... Not the C/S I'm interested in! ** Felt it necessary to edit and add that I received a call back very soon after this review, and from a nice sounding rep, but explained it was too late to consider their services...** read more