We have purchased all our appliances at Bellevue Best Buy and have been so pleased. Shout out to…read moreJalen in the appliance department who was wonderful!! We love the 18 months interest free financing! Great installation teams too!

The OS on my Macbook Air was way outdated so I decided to try a Windows laptop. I saw a pretty good…read moredeal online for a Lenovo Yoga 7 14" with AMD Ryzen processor. I chose to pickup my purchase at the Bellevue store. About 2 months and and 1 or 2 day days of ownership, the laptop was EXTREMELY HOT to the touch. Hot enough to cause burns. I was using the original included charger. And the laptop was on a hard flat surface as recommended. After unplugging it, it was still very hot after over 5 hours. I put a box fan next to it and direct airflow over it. Once it was cool to the touch, it would boot up as far as the log-in screen and then shut off completely. It did that twice. I'm not plugging it in again. EVER. I felt like had I not unplugged it when I did, it woud've caught fire in minutes or seconds. I went to Best Buy and the guy in the computer area and explained what happened. He said basically, tough luck. Even though I'm a rewards member. Deal with Lenovo. He actually BLAMED ME for purchasing from the Best Buy website, because if I would have done it in person they would've sold me an extended service plan and warranty. What the hell? it's only two months old! and well within its warranty period. All I expected was some kind of store credit, not even 100%, whether Lenovo repaired it or not, so I could purchase an Apple product from them. Partial credit would've been fine to keep me as a customer. Sales guy said they couldn't do anything for me and I should've bought something with an Intel processor, because he was wearing a shirt with an Intel logo. If he was joking, it wasn't funny, because Best Buy just lost a customer with disposable income and an amazing credit score. I am never setting foot inside a Best Buy store again. Even if I have to take leak, I'll go somewhere else. I literally won't take a piss in a Best Buy store.

This store sold me a speaker with no sound, refused to give me a receipt, and when I tried to…read morereturn it they refused and told me to 'just enjoy the aesthetic.' How is that even legal? then to top it off I go to Best Buy and find the exact same speaker selling for the same price they charged me! I was furious! worst brick and mortar electronics store ever!

UPDATE MARCH 29, 2023:…read more This is a shout out for their employees John and Spencer, for their assisting me re: buying a USB charger, and also re: buying some tools that they had on sale today.

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

Reasonable turn around time. Good evaluation and recommendations. Will use again for future…read morerepairs.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

This is THE GO TO place to fix any of your electronics that you may have dropped in water or…read moreotherwise damaged. My family and I stumbled upon this place like five years ago . Before finding Jet City, we would've had to fix our computers or our phones at our workplace with IT professionals or going to places like geek squad. I'm so grateful that we now have some kind of assistance that is so smart and so fair in pricing . Everything they say you can assume is correct. These guys are so fair , straight- forward and so smart . They're always concerned with your bottom line , efficacy and saving you as much money as they can! I guarantee you that they will never overcharge you or upsell you . They always speak the truth and they fix your stuff in record time! my whole family and I will keep coming here for every "oh sxxx" moment with our computer or phone issues !'The guys working are so kind, extremely professional and overly polite . It's amazing . My senior mom come here every couple of months frazzled and they solve her computer problems -sometimes not even charging her for their services! I can't say enough good things about this team of miracle workers. if you've lost data because you can't find a file that you need, system corruption or any other reason , you've should really go here first and save yourself a lot of of time and headache cause these guys know what they're doing . I'm so grateful that they've been helping our family for at least five years with all of our various electronic problems -from the smallest to the largest, and at record time for really unbelievably fair prices! I don't know anything like this in Seattle. I'm totally amazed that they're still here and they're still charging low prices. It's amazing. If you have a problem with your electronics of any kind, don't second-guess it ! Instead, Calm down ...drive over to Jet city device repair as soon as possible. They will calm your nerves and solve your problems for very little money and you will save yourself a lot of time ,energy and annoyance

Came here to kill some time while my friend was playing at Dave & Buster's just a few steps away…read more The store was clean, and the staff were great, very friendly and welcoming. However, I found the home section a bit lacking, with not too many choices available. Overall, a decent spot to browse, but I wish they had a better selection in that area

TARGET @ BELLEVUE…read more Parking is available in their garage that is also shared with other businesses such as Dave & Buster's. This target is located on the 3rd floor in the elevator. Stepping into this Target was that it was SMALL... compared to Factoria or Redmond's this one is tiny! I was looking around for protein quest bars as well as other items and they were out of stock, other items like makeup weren't a huge selection. The freezer aisles were also pretty small but still had a good selection of items. Always enjoyed Target's bakery items, and Starbucks inside of the Target are friendly. They have self check out but only 4, and when it gets busy, it takes forever. I decided to go through a cashier in the lanes, she was very quick and helpful. Overall, i'd recommend stopping by if you're in Bellevue but I definitely wish it was a bit bigger of a selection and space.

I am an installer with a business doing home theater called the Flatscreenguru. If my distributor…read moredoes not have gear that I need I go to video only. If Video Only needs help with any type of custom installation, I am always there for them. Their sales people like Christopher, Byron(Southcenter) and Jeff (in Bellevue) are very knowledgeable sales people with great experience. They are not pushy sales people. They listen to the customer and try to provide them with a great solution. It's why myself as a custom integrator recommend customers to them. They have a great selection of audio video products and they are very fair with their prices. Go visit them, you won't be sorry. The Flatscreenguru

A co-worker suggested I go to Video Only for my first big screen TV years ago. I demurred assuming…read morethe service would be similar to the high-pressure tactics one sees at Best Buy. So, I went to an old standby that I hadn't visited in years ... Magnolia Hi-Fi. Boy was I in for a shock as I dealt with the same high-pressure tactics I would expect from a Best Buy. You can imagine my disappointment finding out that Magnolia is now owned by guess who? Yup, Best Buy. So, with great trepidation I went to Video Only. What a pleasure to find a sales team of low-pressure professionals taking all the time necessary to help me decide what big screen would be right for me. The purchase and install was slick and, as my current TV had totally failed, the delivery and removal of my old unit was considered an "emergency" was thereby scheduled for the next day (the installers were also great). Highly recommended.

This experience was almost as bad as it could have gone. Don't go in on the weekend, some of the…read morestaff seems pretty autopilot and perhaps they just want to get off and relax instead of solving your media problems. Once you pay, the help stops. And if your box is missing pieces, prepare to be greeted with skepticism, bad manners, and condescension from the phones all the way to the lair of Magnolia.

Worst place to buy anything. Unfriendly and unhelpful staff. I bought some cable based on best buy…read morereps suggestions, and when geek squad came for installation they had their own cable. The guy at magnolia asked me to buy a cable which was $5 a feet, and the rep at best buy suggested I would need 50 feet. Considering they are more knowledgeable, I went ahead and spent $275 including taxes for the 50 feet cable. Geek squad didn't need the cable as they had their own. I came back next day of the installation which is still within 15 days of their so called return policy, they plainly refused to keep their promise of 15 day returns. I will never recommend anyone buying anything from either magnolia or best buy anymore. As magnolia is part of best buy at the end of the day. Though I truly appreciate the geek squads effort, they are probably of different genes than rest of the group.

APPLE @ BELLEVUE…read more Parking is available in any of their garages and parking structures, and it's completely free. It can get extremely busy especially on weekends. If you come on a weekday, it's not too bad and you should be able to find a spot fairly easily. On weekends, you will find parking, but it may take some time. There are multiple garages to choose from, but I'd recommend parking at either Macy's or Nordstrom for convenience. This was honestly one of the most uncoordinated Apple Store experiences I've ever had. I came in with a very old laptop that I've owned for several years and just wanted to do a simple trade-in for store credit. When I entered, a staff member with an iPad was coordinating customers and directing them to different areas. I was able to speak with him within about two minutes, there were only two people ahead of us. We were told to stand near the laptop section and that a representative would come help us shortly. We stood there for 5-10 minutes, and no one acknowledged us. No eye contact, no check-ins, nothing. It genuinely felt like no one was coming to help us at all. There were several other customers in the same situation, standing around the phone and charger areas, seemingly waiting after being directed there as well. Eventually, I flagged down a worker who told me they'd get someone to help me shortly. A manager who was helping another customer, interestingly came over to help me within a minute. The other customer he had been assisting was calling his name, and I even told him it was okay if he needed to help them first since he was assisting them. He responded by saying he was the manager and implied he could handle multiple people at once. His attitude came off a bit cocky, which was put off. At that point, I just wanted to finish the trade-in and leave. He did help me process it, and I received $165 in Apple Store credit, which was nice. Despite the credit, this was one of the most unorganized Apple Store experiences I've had. I even came on a weekday expecting it to be calmer, but it was still very packed. I'd recommend visiting a different Apple Store location if possible. If you do come here, try going on a weekday and avoid visiting during the holidays.

I've never encountered a bigger group of woke narcissists. I was on my cell, complaining to my wife…read moreabout their service and they eves dropped on my conversation. They accused me of cussing when I said they were "dicking me around". Then denied me picking up the computer we'd purchased! Give simple minded people a little power and they abuse it.

Great location and service. Greeted immediately, very friendly…read more Love the new location. Very clean. Very organized. I wish I had time to shop around.

I am recommending this business because I think refurbishing computers and equipment is a good…read moreidea. Also, the product I bought was reasonably priced and works fine. I wanted to get an extra wireless keyboard and mouse so I could have one at work and one at home and wouldn't have to carry them around. I asked about them in the store and was led to a plastic box that was filled with identical wireless keyboard mouse combos. I picked one out and asked where the chip was. This should have tipped off the clerk that I was not tech savvy. As I suspect many of there customers are not. She told me the toggle was under the mouse. I got the set home and did not see a toggle under the mouse (latter I found out she was saying dongle). I looked in the battery chambers of both the keyboard and mouse and did not see it. I called the them and was told to check the battery chambers of both the keyboard and mouse and once again I didn't see it. I was told that this would be a once in a lifetime that a chip was not with the keyboard. I brought the unit in and we looked in the keyboard battery area next. Then we looked we looked at the mouse and they pointed out a built in dongle compartment in the battery chamber of the mouse. I was never told there could be a built in compartment when I was in the store or later on the phone. I have since find some YouTube videos that explain where to find the dongle. This tells me I'm not that only one to have trouble finding it.

This outfit is incompetent, dishonest, and arrogant. Despite four attempts, owner Darren Lin was…read moreunable to restore Microsoft Outlook to baseline functionality on my desktop computer in Bellevue WA. He assured me that expensive equipment purchases and data transfers would solve the problems, but they didn't. In fact, he caused new impediments and important emails were permanently lost. He attempted to charge for more time than he actually worked and didn't provide invoices. A+ Computer Tech refused to respond to inquiries from the Better Business Bureau, who grade this company an abysmal C+ https://www.bbb.org/us/wa/bellevue/profile/computer-repair/a-plus-computer-tech-inc-1296-22215329 [1/12/26]. I was forced to go to King County small claims court, where I was awarded a refund of over $700.

They are amazing. I've been going there for years and have usually had good results. There have…read morebeen a few stumbles here and there, but my issues have always been resolved.