My lawn has never looked better! I live in Brentwood, TN and have used several other providers. TruGreen is great to work with and we get the results we want. Our lawn is lush, green, and our neighbors comment on it all the time. [[HIGHLIGHT]]Thank you for helping us have a great looking lawn, TruGreen![[ENDHIGHLIGHT]] read more

Signed up for their top tier service in February of this year, since then they've turned up once, killed my lawn which now looks like a warzone, and no one turned up to do the aeration and overseeding, which is now not going to be able to happen as it's too hot. Waste of money. read more

BEWARE!!! I prepaid for 7 treatments. I thought that would be it. Then I found out they "automatically renew" you. I did not see any real results and I was never home when they "treated" my lawn, so I never saw what they said they did. [[HIGHLIGHT]]I called to tell them I did not want to be renewed. They said they would make the request but I had to call back the following week to confirm[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Just after that, I received a "Hard sell" phone call from someone trying to re-sign me. I explained that I did not want their service. I received another phone call from someone else - trying to re-sign me. I politely said I do not want the service[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I asked for proof that my service was officially cancelled. I received an email that my service was cancelled[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]A few days later, I received another phone call trying to get me to sign up again. I said NO - I have cancelled. Today was the last straw - I received ANOTHER call asking me to sign up. This is crazy. They have hounded me over and over again[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I wish I could not answer their calls but I own my own business and I get calls from random numbers, so I must answer every call. I will start hanging up on them now[[ENDHIGHLIGHT]]. read more

Actually -1. Had so many issues with TruGreen from the start but I gave them a few months to try to resolve. Somehow my lawn is WORST than prior to their services. The weeds are thriving and my grass is dead! And the communication has been extremely poor. One gentleman stated an entire refund of the prepaid amount, but only received half?? But only received 3 treatments! Called again and the lady stated there's no money back guarantee. Please do not use them! Horrible!! read more

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Signed up for full lawn care including bushes, shrubs and trees. Very expensive. Lawn looked NO better at any point in time. They don't tell you they won't spray trees if they are 30' tall or more they also don't spray them when they are less than 30' either. I watched a lot of lazy Trugreen people come and go from my property that made very little effort. [[HIGHLIGHT]]I called Customer Service and the person I spoke to I literally could not understand her, she was American but her slang speech was so bad, I couldn't understand her.[[ENDHIGHLIGHT]] I can't believe she even found employment! I cancelled ALL services. Total waste of money. read more

[[HIGHLIGHT]]This company could not be less responsive. In order to get anyone on the phone I've had to hit the option for new service which of course is answered immediately[[ENDHIGHLIGHT]]. Secondly, the lawn looks terrible. Because several of my immediate neighbors who do NOT use TG have great looking lawns, I know that weather conditions are not why my lawn looks like crap. Yes, I do have irrigation. So, for at least whatever franchise manages Nashville or my area in Nashville (zip: 37215), I STRONGLY suggest you give your money to another company. read more

Terrible company, does not listen their customers, charges for services not wanted. I had a perfect brand new lawn and started getting weeds so I called Trugreen and they said they would handle the weeds and I would see a difference in 2-3 weeks. Well, the weeds are worse than ever. I have called Trugreen several times and told them stop services until we can figure out the weed problem. They just did another service before the evaluation, I was livid. I'm over $600 into Trugreen and my lawn is worse than ever. I just canceled my service and am waiting to hear back from a supervisor on getting the entire amount refunded. Don't waste your time, money and aggravation and do it yourself. Avoid Trugreen and their lies... read more

Paid March 13,2024 for grub service and as of 05/23/24 they still haven't performed the service. I have asked several times for an up-date and in the last 20+ days no return calls or service. I have not found Truegreen to be reputable. This is a large property with a large bill so they should have been incentivized to perform. read more

I give them a "1" only because there is no "0" to give them. Absolutely no customer service and u can only speak to a "third party" which most of the time are foreign and you can not understand their conversation. The local branch phone number simply "rolls" over to the "third party" answering service. A year after canceling the service, for non-performance, they came out and sprayed weed killer on my lawn in error. Patches of grass now dead since my active lawn service had already don this a week before. They owe me a $70 overpayment which they were going to refund immediately - Feb 2022. Now a year later, they are still stating they will mail right away Bottom line, please no matter what discount they offer you, do not do business with this company. read more

UPDATE on review below: after 3 years of service with TruGreen, and a worse lawn than we started than we started with, and EXTREMELY difficult time reaching mgt to discuss the issue...we decided it was in our best interest to not bother doing business with the attempt of doing business with them another one. After that decision (and a couple of months) we finally got an apology and what we evidently ignorantly thought was a resolution, from James the regional sales manager. He assured us that this year he would lower our price, we'd be able to reach him at any time on his phone, and that he was an honest man. Perhaps it is foolish to trust anyone anymore, but we still try to believe there are good and honest people still left in the world. They are few and far between, and don't work at TruGreen. This morning, our bank account was charged almost triple the amount we were quoted, and after several attempts (and msgs left), James hasn't answered his calls, on his personal cell phone (he asked us to call since we were so disappointed) or returned them. Thankfully we aren't under a contract this year, so we are canceling today, but now have to dispute the charge on our bank card. Not a problem, but TruGreen has wasted more than a few hours of our time on the phone trying to resolve issues that if only the customer service had been better to begin with, our lawn wouldn't look worse than it did three years ago when we hired them. I'd give anything for that time back! Be wise. Save your time, save your effort, save the frustration, save your money. Don't go with TruGreen. They are over advertised, and unprofessional, and so disappointing. read more

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I prepaid for 2024 services in Dec 23. Usually, most services are performed within a few days of a call from their service department. A TruComplete Aeration and Overseeding service was scheduled at my home for 23 September 2024. A message from their service department cancelled that appointment. I waited until 16 October 2024 for them to reschedule the appointment. On that day I logged into my account to learn that a falsified work voucher had been completed indicating that the work was accomplished - it wasn't. A casual look at my lawn would confirm that no aeration was done. [[HIGHLIGHT]]I called in and spoke to a representative that told me that I would be contacted. I am still waiting for this $500 job to be accomplished[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]We live in a new subdivision and their tech can't find us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Never call to get directions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Cannot reach anyone at local office.[[ENDHIGHLIGHT]] read more

The mosquito treatments are worthless. They said wait 10-14 days after treatment for them to work. So if I'm getting them every month they're only going to work for 10-14 days after that before I need another? I'm being eaten alive. Also they aerated our yard when it was bone dry in July and the holes were barely 1/2" deep. Worthless. We have more weeds than we had before. Never again. Zero stars. read more

First off, let me say that my yard had gotten badly weed infested from me failing to put out weed killer for the last few years, and after 3 TruGreen treatments it looks a lot better, probably 95% of weeds gone and healthy grass most everywhere in my front yard. However, I signed on from a TruGreen door-to-door salesman and the pricing promised is not what I have been billed for. I should have known when a copy of what I signed was never e-mailed to me. They put you on automatic credit card billing to slip it by you maybe, but I didn't catch the bait-and-switch pricing until the 3rd treatment. Buyer beware, deceptive business practices! read more

Lawncare is not an exact science as the weather plays a major role, as does the way a lawn is maintained between visits. What I question is the knowledge of the schedulers and service technicians. Many do not seem to understand the basics of lawn horticulture. You can only reach team members on a national system. Lawns are NOT national. Personally, I will not renew with TruGreen and go with the local guy my neighbors use or go back to the old fashion way of doing it myself. I don't mind the applications, I just hate doing the aeration myself. read more

Absolutely terrible service. If I could give negative stars I would! Brand new home, we had sod in the front and dirt in the back. The only service I wanted was the back yard done. Nope. They only serviced our front. I had to call them back several times, and asked for a manager to meet the technician at the property to ensure the job was done right. Never happened. Now that the year is up, they've called and said we're "past due". We never signed up for a recurring contract and they yelled and threatened us. I will be contacting the BBB about their strong arm tactics. read more

DO NOT USE!! We had them for almost a year and never saw any results. The final straw was when I was home and saw the truck arrive. The truck literally left within 2 minutes!!! Surely I missed something?!? Walked out my front door and found their receipt showing the service was completed!!! We also had an aeration scheduled and waited all day for the technician to arrive and then magically my husband got a text notification saying the job had been completed! It never happened!!! Calling to complain was useless- all we were told was that driver would not return to service our address. DO NOT USE! DO NOT USE! DON NOT USE! read more

Not only did the service not help our lawn, but their salesmen are rude!!! I canceled our service and they call me now atleast once a week. Every time I tell them to stop calling and I am not interested. Last night I blocked the number, and he called me back 2 minutes later from another number, then again from another number! DO NOT USE THIS COMPANY! THEY HARASS CUSTOMERS! read more

Absolute terrible customer service. Our lawn appeared to be getting a fungus back in early June. I noticed a few brown spots and was told they wouldn't be able to get out to take a look for two weeks. I took the soonest available appt and they never showed. Called them again and were told someone would be out , once again never showed. Same thing for the 3rd time I called. To make matters worse the tech came out to service the lawn for weeds and noted that the grass had a few common weeds and was treated, I mean how he failed to note that the grass has brown patches everywhere and in some areas grass ceases to exist anymore is beyond me. If they would have taken care of it when I first called It would not have spread like this. Trying to find humor in it all they dare to stick their sign in front of our home. Does this lawn care look like a company you would want to call? Trugreen what a joke more like ugly brown. read more

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We bought a new home and true green was one of the services we "received" for our first year. We never had a sign n our yard. I seen them once and our year mark is up as of 05/31/2022. Our yard looks half dead with weeds everywhere. When you call to the customer service people and they say they will get with someone and get back, well that is going to happen as them coming to actually service your yard. I would be ashamed if I was the business owner about the quality of work they provide. would not recommend to anyone ever. read more

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HORRIBLE AND DISHONEST!! On more than one occasion, we caught them on camera - pulling up to the house, never servicing the yard, then completing a service visit report. Notified their office, but they did nothing to make it right. Last week, they didn't show - when we called, they said the driver said they canceled due to "bad weather"...it was sunny and 80s all day! Rip off! Don't let them take your money. Bad news!! read more

These reviews are spot on stay away from this company. They left my gate, open repeatedly, manager who, never called back, all show and no go. Sales person exceptionally rude and could care less if your happy or not, plus lied about what pests were covered with their pest service. Pure Green far superior so far. Stay away read more

If I could give no stars I would!!!!!! We had a thriving yard and now it is a dirt pit! We spoke with the service manager, Tommy who was no help! When I asked to speak to someone else he claimed he is at the top and no one is above him. I have never ever had such terrible customer service. The company has a "healthy lawn guarantee" which is not the case. When I asked for a refund on just the seeding, Tommy said that wouldn't happen. They will not accept any responsibility for the damage they've caused our property even though we have photograph and video of them being negligent with treatments. All attempts to get the lawn going over the past 8 months have resulted in the photo attached. We handed over the maintenance of keeping the yard green and healthy and they killed everything off. Stay far away from this service!!!!! This is not ok we have spent thousands and have nothing to show for it! read more

TruGreen Lawn Care - Lawn Services Near Me - Nashville, Tennessee

Save your money. My 4 yr old sodded zoysia lawn is ruined. Filled with, bermudagrass, weeds, crabgrass, nutsedge and bald spots. First two years the lawn looked like a golf course, last two years, it looks horrible. Watched them spray for weeds in a rain storm! Wow. They are unscrupulous. read more

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Stay away! I ended up going with a higher rated company and mentioned I previously had True Green. They laughed and said, yeah they are a marketing company that happens to have some lawn care equipment. Nothing could be more accurate! Very high pressure on sales. If you mention any problems you have with your lawn they will find something to sell you regardless if it works or not. They originally sold me on a package that included aerate and overseed in the fall. This spring I got the aerate but no seeding. Called the company and they said the salesman rang it up wrong. They did not refund me and I didn't get it for the fall. It's obvious Thai company is all about sales and is not concerned with service. read more

You need to make sure they are doing the job they say they are scheduled to do we were charged and no service done

tl/dr: Don't pick this company unless you like dead lawns. You're better off with no service than their service. TruGreen sent a new technician out to service our lawn in mid-July, and he promptly killed large patches of grass in our lawn. They tried to deflect blame until I pointed out the spots where you could clearly see their tech had walked through whatever he had used because some of the dead spots are clearly footprints leading to our driveway when he had finished. We had spoken numerous time with James Caden and he said they would make it right and fix our lawn. That was mid-August. It has now been 2 1/2 months and they haven't even shown up. Our lawn looks like hot garbage and I've cancelled their services. We'll find a lawn care company that can actually keep our lawn alive from now on, thanks. read more

Please don't wast your money or time trying to schedule them to come out. We usually seed and fertilize our own yard but this year we decided to go with TruGreen. Didn't see the results of the weeds dying so called them out again only for them not to show up. When they finally did come we checked our cameras to see what kind of job they did only to see that they missed spraying half the yard. Had to call again to respray. Told us it takes a couple of weeks for the the weeds to die but they never did. We are half way through our treatments and our yard has never looked in worse shape in the 4 years we have been here. Called again this week and they were a no show again. Grass never grew or filled in. Please please don't waste your hard earned money on this company. read more

TruGreen Lawn Care - Lawn Services Near Me - Nashville, Tennessee

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I cancelled my service six months ago because this company ruined a large part of my yard and never came out to fix, reseed, speak to me about it or anything. They also were caught on camera by my daughter's ring doorbell leaving a bill without doing the service. She was not home at the time. I told the company to stop calling me at least 5 times because I had signed up with a competitor, Spring Green who was doing a great job rejuvenating my lawn that TruGreen ruined. The last time I told them I would post my experience on social media if they continued to bother me with phone calls. Today they called so here is my experience with TruGreen. I would not recommend anyone using them and would suggest that if you to use their service to cancel and fine a reputable company. read more

If I could leave zero stars, I would. We have had TruGreen for a year and our yard looks worse than it did before the service started. Our yard is covered in weeds and is brown. Yesterday, the technician must have assumed no one was home, as there were no cars, and we caught him sitting in his car for 15 min, putting a sign in the yard, sand leaving. read more

Tru Green Kills Weeds... And EVERYTHING ELSE!!! If you're looking to replace your lawn (and a few weeds) with a mud pit, these are the guys for you!!! I paid for 7 or 8 treatments hoping to rid my lawn of weeds. By the end of the service term, my lawn was starting to die and eventually ended up losing about 80-90 percent of my ground cover. They blamed it on "brown patch" but it hadn't ever been an issue in the three years prior nor seemed to affect anyone else on my block. Well it's been about 7 months now and at least the weeds are back, so now there are a few patches of green mixed in with the mud. BEWARE!!! :-/ read more

Never get a call back after ten attempts they don't do the service they state and when they do come out the spend more time on their cell phone than doing anything. Yard looks awful read more

THEY KILLED MY GRASS! I had a beautiful green yard with a few weeds so I purchased nine treatments to get rid of the weeds and make my yard the best one on the block again. After spending $325.15, I have no grass in my yard! Each time I spoke with a technician, I got a different excuse as to why my grass was dying (mostly my fault). One told me I was watering the grass too much. One told me I wasn't watering enough. One told me it was a really hot summer. After complaining and asking for a refund, I was contacted by Brady who ensured me he would resolve all of the issues. He promised my yard would be aerated (didn't happen) and over-seeded (didn't happen). I now have a yard with no grass and was recently told I had brown patch. DO NOT USE THIS COMPANY! read more

I have used their services since 2016 and I have stayed with them this long because I have not had a choice; there are no competitors that offer the same services as Trugreen. However, after my most recent issues, I will take the risk of doing my own lawn maintenance or some other alternative. The customer care is horrible and the online platform is horrible. I also have raised concerns as it relates to my yard service and I have asked 5 times to speak to a supervisor and no one has called me. I am done with Trugreen. My recommendation is save yourself the headache dealing with Trugreen. read more

UPDATE: The only way TruGreen stays in business is by taking advantage of people who aren't paying attention. They're hoping you won't notice when they skip over large sections of your yard. They're hoping you won't notice them spraying chemicals onto your lawn in spite of the fact that it's been raining heavily all day, deluding anything that may have benefitted your yard. You have no idea if it's round up or water because you're not paying attention and you trust these people to do what you're paying them to do. Oh, and they're hoping you won't notice when they raise your bill by $10 for no reason. It's an enormous rip off that finally ends today. Don't waste your money with these clowns. read more

I initially signed up for TruGreen in mid-January after buying a new house. The backyard was a lot of dirt so I wanted to get some help in getting grass to grow. The first two applications were great, and the technicians that came out were courteous and made common sense decisions (such as picking up dog toys that were scattered around the yard prior to applying anything to the grass). The first technician was Deonte Brown--great service, super friendly, dog friendly--five stars. The second technician was Edward Armstead--I quick and efficient--five stars. That brings me to this past application on 04-21-2021. Beyond disappointed. The technician, Daniel Herelle, shows up at our house. I was working so my wife answered the door. As I said, I was working in the house so I was not fully aware of what was going on until afterwards. For example, after he left, my wife tells me that he was rude so I went back to watch the interactions on our video cameras--we have one camera in the front and one in the back. Honestly, if I would have known at the time he was rude to her then I would have told him to go home and spared everyone the trouble. You can hear him and see him on the camera footage being notably wary and rude. I mean, what kind of service technician comes to perform a service at a house if they are scared of dogs? Even so, you should at least have some basic customer service skills if you are going to be interacting with customers day-to-day. First, as I said, I have this technician on camera being rude to my wife. I should post the interaction to social media so you can see his body language and hear what he says. Second, I have him on camera walking around my backyard smoking. Again, what kind of customer services is this? Who feels comfortable enough to walk around a stranger's backyard smoking when you are there to perform a service? My mom was over who suffered a heart attack last year, and cigarette smoke really gets to her. This guy doesn't care about that though. Third, I have the technician on camera spraying chemicals onto my backyard without picking up the dogs toys. There were only a few out there, likely from the wind blowing them around--but, who sprays chemicals onto a yard when there are clearly toys sitting around? Just sprays chemicals on top of toys. Wow. Which brings me to my next point. Fourth, he sprayed chemicals on my yard then yells out to my father-in-law afterwards to not allow dogs nor people into the backyard for 48 hours. Why would he spray chemicals on my yard without giving me notice beforehand that the yard could not be used for 48 hours? I mean, if it's half an hour or even a couple of hours--fine, okay, I'm good without notice. But, 48 hours--for two days--I can't use my yard, and this technician didn't think that maybe a warning beforehand would be useful? Also, you just sprayed that stuff in my backyard and covered the toys back there with it--yet, it's toxic? Beyond words on the ignorance there. Maybe that is a TruGreen corporate policy that needs to be addressed, or maybe he is supposed to give notice beforehand and didn't follow it. I don't know, but either way homeowners should be warned that their yard will be useless for two days prior to application. Some of this is bad-timing, but we were planning a wedding reception at our house that very night, as well as the fact that we clearly have dogs--then we are told after the fact, that the yard will be toxic to animals and people for 48 hours. Crazy. It should be customer service 101 to give your customer some basic notice that the yard cannot be used for two days before the fact, not after. If I would have known that, I would have rescheduled. It's just wild that I have to post this. Finally, I called TruGreen to cancel, and I was put on hold for a two hour wait. Thankfully, there is an option to have them call you back. Anyway, I hate writing reviews like this, but your best bet would be to stay away from these folks. read more

I used Trugreen in Nashville for four years. Earlier this year their representative who sprayed my bushes decided to ram one of the Trugreen promotional signs through my Turf grass. To any obvious person this was not real grass, but that didn't stop him from puncturing a whole (2 inches round) in the turf. This was expensive turf and wholes cannot be repaired like this. The Manager called to apologize but there is really nothing they can do. Its like punching a whole in your car - requiring the whole yard to be re-turfed. I canceled this service. Im sure I can buy some spray at Home Depot. read more

Scam artists - slamming techniques to hook you for services you didn't order. I hired them for a single fall spraying. In the early Summer almost 6 months later they sprayed my yard and billed me. Nothing about the original order included a package or series of treatments. They simply go out and deliver treatments to previous customers expecting them to not fight the bill, a numbers game. The second time they tried to do the same slam I confronted the application worker and asked them to stop and told them I hadn't ordered the treatment. They were rude and obviously had canned answers about the service ticket because they do this daily, since people are at work they mostly don't expect to be confronted. When you have to call them to get the bill stricken they are also rude and robot like with canned answers. These people are common con artists, stay away. read more

Just say NO! I have had TruGreen Lawn Care and Tree & Shrub Care for 18 months. Two of my trees have DIED under their care and my rose shrubs are deformed. After calling repeatedly with no response from managers, I sent a letter to the CEO in Memphis. Finally the GM called me back. He said he would "make things right and replace the trees." That was July. I haven't heard from him since and he doesn't return my calls. I have filed a complaint with the BBB. Next up, small claims court. Save yourself the frustration. Avoid TruGreen. read more

I Personally had Minimum to Inadequate Treatment of my Lawn Applications Year 2020.. Complained to the Company so the Supervisor came out and observed my Lawn and came to the conclusion that he thought application was applied.. As Applications went Forth, still showing no results.. As of March 2021, the Lawn looks Terrible. In the Past I've put 1 application down and have received better results than showing as of current.. I question the Servicer and the Applications...Complained Once and the applications went down hill...Thank You.. read more