I contacted Cavanaughs pest control yesterday, (we had used the in the past). I didn't know they…read moremerged with Viking but that's ok. I had to wait 5 minutes to finally speak to a REAL person, that was a bit of an issue but not my complaint. The woman who took my info transferred me to another employee. His name was Matt. After explaining the pest issue he asked me to send the pics I had of the insects that were my concern. He provided me another number and said he would look at the pics and get back to me. More than 24 hours and still nothing. Very upsetting no response. And he reviewed the phone number to call, it was correct. I'm guessing this company doesn't need the business!!

We have been a customer with Cavanaugh since 2005. We did the termite treatment on the perimeter of…read moreour house to prevent termites coming from our neighbor's house which had a severe termite issue. Since then, we have the annual termite inspection contract with "Cavanaugh Termite and Pest Service". Cavanaugh has been displaying its utmost professional standard since 2005 until this year (2020). Our annual termite contract expires on May 31 every year. Cavanaugh sends out the contract renewal two months prior to the expiration date. We always schedule the termite inspection on the last Saturday of May for the 8~12pm appointment immediately receiving the renewal notice. The inspection time lasts about 20 minutes. The inspector walks down to the basement and checks the house perimeter, then check out the garage and outside of the house perimeter. Once the examination is done, the inspector writes done "No termite activities found on the house" on a company's worksheet and accepts payment on the spot, then gives us back the worksheet with the payment paid-in-full receipt. Every year has been the same routine without fail until this year. A series of mistakes made by Cavanaugh's internal problems from the appointment to the final billing greatly inconvenienced us and caused us the loss of precious time solving their mistakes are one thing; Cavanaugh's staff lacking professionalism manner to resolve their own mistake is unforgivable. Here is the detail: We scheduled the inspection appointment as usual on the last Saturday of May, between 8~12PM. Due to the coronavirus, we called Cavanaugh two weeks prior to the inspection date to make sure the inspection would still be on. And then two days prior to the inspection, we called them again to make sure that the inspector who is coming will be wearing a mask and shoe covers before entering into the house, and the appointment time is also confirmed during that phone call. On the inspection day, we waited for the whole morning until 12 pm. We called Cavanaugh to find out why was no one showed up? Mr. Tiff answered the phone and apologized to us that there was no indication that we were scheduled on that date. He immediately called East Brunswick division and scheduled to send an inspector over no later than 1:45 pm. No one called nor came until 2:38 pm. The inspection lasted until 2:55 pm. Due to CoVid-19, there was no paperwork to write and show that "no termite's activities were found from inspecting interior and exterior of the premise" nor did we get a pay-in-full receipt after we gave the inspector our credit card information to input to his iPad. He said that he would send that worksheet and payment receipt to my email address. So he left without giving us any evidence of the inspection. Four days later, on June 3, we were still waiting for the worksheet with our payment receipt. I called Cavanaugh and spoke with Kristen to find out where was the email that shows our inspection worksheet and payment receipt. She immediately sent over a totally BLANK invoice (without company printed logos) with nothing on it except some strange numbers showing "termite inspection charge" $0.00, tax $6.82, payment & credit $0.00, and total due is $6.82" Not a word about the termite inspection conclusion nor our paid-in-full payment receipt. I emailed her "The receipt you sent still didn't show the correct payment amount nor did it show "No termite was found at the property" detail. Please resend a rectified version!" We went back and force with email replies and went nowhere because she kept replying to me: "The contract is now expired so I cannot state that it has been paid for." And totally ignored what I repeatedly stated in my email clearly "The current display figures in the invoice do not make sense on an invoice. I believe the right amount of dollars figures to be displayed as "termite inspection charge" $103.00, tax $6.82, payment & credit $109.82, and the total due is $0.00. Your invoice does not make any sense nor does it display that I had paid in full of the charge of $109.82." Finally, I had to pick up the phone and talk to her in person. As soon as she knew it was me, she gave out a loud, impatient "Uh" then said, "What can I help you?" I asked her to just send me a paid-in-full receipt to which she had been refused to do and did not tell me the reason in all her emails except "The contract is now expired so I cannot state that it has been paid for". I realized that she assumed we didn't pay for the $109.82 inspection fee. I said, "How could we not pay for the inspection at the end of the service?" She mumbled something like "you don't need to pay when service is done..." that statement greatly confused me, but I had to stop wasting my time to figure out what she was saying or doing in all these. I simply asked her to just send me a payment receipt and I am still waiting for my receipt with a worksheet detail on a proper company logos stationary.

We were customers for over 20 years and service was adequate.The last appointment wasn't kept. We…read morecalled in the morning to confirm we were on the schedule and was assured we were. No one showed up and our call that was left on their voice mail was never acknowledged. No explanation or apology was ever given, no call back, nothing. No way to treat a customer. Done with A Academy.

The service technician Charlie B. First came by inspect. He was incredibly knowledgeable and…read morehelpful. Explained everything in detail that needed to be done. Very honest and professional. Work was done within a few days. Paul the technician was courteous and did a remarkable job. Everything went smoothly. I would highly recommend them to anyone who needs any pest control. They are the Best!!

This guy knows his stuff! We had a raccoon problem living in our basement and Marc really went…read moreabove and beyond to help us and get rid of the problem once and for all

Very satisfied with Honest Abe's! They safely removed a skunk from my garage without it spraying,…read morewhich was a huge relief. The technician was prompt, professional, and explained everything clearly. I couldn't have asked for a better experience. Highly recommend!

Needed a return treatment as we were still seeing a few here and there. Roger came out and serviced…read moreagain very thoroughly. He stood by the first treatment. There was no additional charge. His expertise and excellent service are really commendable. Highly recommend this vendor.

In support of Siobhan S. review, I must tell you that I have the canceled check made out to Roger…read moreArtz . He had a fellow by the name of Jose and a younger man do the job. There was no raccoon. There were dead mice and fecal matter all over my attic after he supposedly did the job. I find it difficult to believe that businesses like Monmouth Pest Control exists. He wanted Siobhan's review taken down and was willing to compensate me to get it down but he didn't keep his word there either. Thank you.

We used ozane for mold remediation. From inspection and analysis to completion they are…read moreprofessional; timely; efficient. We could not have had a better experience.

i cannot say enough about Ozane. This company is amazing. I enjoy working with them. The staff is…read moreso polite and get back to you right away, their prices are fantastic and the people they send are amazing. Three years ago, someone came because we had ants and he explained the whole process of why they come and go and we have not had one ant since. So happy I was recommended to them when I moved down from up north.

Carlos was very thorough and found termite damage in a home that I was about to purchase. So happy…read morethat I hired him!

I want to give a recommendation to anyone who needs pest control. Resolve Pest Mgt, based in…read moreBayville, NJ, is amazing. I had a problem with yellowjackets, which made their way into the walls of my house, terrorizing me until I called Resolve. Carlos was so kind, acted quickly, and took care of the issue. He even sent out his guy to do a booster treatment because I was being dramatic, lol (according to my husband), at no additional cost. Highly recommend this company!

Viking Pest Control is one of the best services available in central New Jersey. I am pleased with…read morethe successful removal of an ant problem I had and they accommodated my request for service to control wasps, spiders ticks and mosquitoes. All summer I have had NO problems with pests getting in. I have animals and an infant in the house, and they always notified me of when it was safe to go out after the application dried. They also leave small notification signs on the lawn to warn visitors and guests that the area outside my home was treated. They always called or texted me when they arrived. They leave a door tag to inform me they visited, while I wasn't available. After talking with their office personnel, I found that I could qualify for 10-20% reduction on the last two treatments of my seasonal control program. I would definitely recommend this licensed pest contractor any time I needed additional assistance.

Kevin Robinson recently serviced our home. He was courteous, efficient, and effective. I hope we…read moreget to see him again!

Excellent company! Polite and knowledgeable. Steve the tech is a great guy & has already taken…read morecare of the problem we had. We will continue working with them to keep this issue from ever returning.

this was the worst service i ever had. i called them for termites and first of all the guy was 30…read moremins late and when i went outside because my camera went off he was urinating in my garden, and tried to deny it. Then i swear the stuff they call pesticide was sugar water... never again will i use them... zero stars. do not recommend ....