I contacted Cavanaughs pest control yesterday, (we had used the in the past). I didn't know they…read moremerged with Viking but that's ok. I had to wait 5 minutes to finally speak to a REAL person, that was a bit of an issue but not my complaint. The woman who took my info transferred me to another employee. His name was Matt. After explaining the pest issue he asked me to send the pics I had of the insects that were my concern. He provided me another number and said he would look at the pics and get back to me. More than 24 hours and still nothing. Very upsetting no response. And he reviewed the phone number to call, it was correct. I'm guessing this company doesn't need the business!!

We have been a customer with Cavanaugh since 2005. We did the termite treatment on the perimeter of…read moreour house to prevent termites coming from our neighbor's house which had a severe termite issue. Since then, we have the annual termite inspection contract with "Cavanaugh Termite and Pest Service". Cavanaugh has been displaying its utmost professional standard since 2005 until this year (2020). Our annual termite contract expires on May 31 every year. Cavanaugh sends out the contract renewal two months prior to the expiration date. We always schedule the termite inspection on the last Saturday of May for the 8~12pm appointment immediately receiving the renewal notice. The inspection time lasts about 20 minutes. The inspector walks down to the basement and checks the house perimeter, then check out the garage and outside of the house perimeter. Once the examination is done, the inspector writes done "No termite activities found on the house" on a company's worksheet and accepts payment on the spot, then gives us back the worksheet with the payment paid-in-full receipt. Every year has been the same routine without fail until this year. A series of mistakes made by Cavanaugh's internal problems from the appointment to the final billing greatly inconvenienced us and caused us the loss of precious time solving their mistakes are one thing; Cavanaugh's staff lacking professionalism manner to resolve their own mistake is unforgivable. Here is the detail: We scheduled the inspection appointment as usual on the last Saturday of May, between 8~12PM. Due to the coronavirus, we called Cavanaugh two weeks prior to the inspection date to make sure the inspection would still be on. And then two days prior to the inspection, we called them again to make sure that the inspector who is coming will be wearing a mask and shoe covers before entering into the house, and the appointment time is also confirmed during that phone call. On the inspection day, we waited for the whole morning until 12 pm. We called Cavanaugh to find out why was no one showed up? Mr. Tiff answered the phone and apologized to us that there was no indication that we were scheduled on that date. He immediately called East Brunswick division and scheduled to send an inspector over no later than 1:45 pm. No one called nor came until 2:38 pm. The inspection lasted until 2:55 pm. Due to CoVid-19, there was no paperwork to write and show that "no termite's activities were found from inspecting interior and exterior of the premise" nor did we get a pay-in-full receipt after we gave the inspector our credit card information to input to his iPad. He said that he would send that worksheet and payment receipt to my email address. So he left without giving us any evidence of the inspection. Four days later, on June 3, we were still waiting for the worksheet with our payment receipt. I called Cavanaugh and spoke with Kristen to find out where was the email that shows our inspection worksheet and payment receipt. She immediately sent over a totally BLANK invoice (without company printed logos) with nothing on it except some strange numbers showing "termite inspection charge" $0.00, tax $6.82, payment & credit $0.00, and total due is $6.82" Not a word about the termite inspection conclusion nor our paid-in-full payment receipt. I emailed her "The receipt you sent still didn't show the correct payment amount nor did it show "No termite was found at the property" detail. Please resend a rectified version!" We went back and force with email replies and went nowhere because she kept replying to me: "The contract is now expired so I cannot state that it has been paid for." And totally ignored what I repeatedly stated in my email clearly "The current display figures in the invoice do not make sense on an invoice. I believe the right amount of dollars figures to be displayed as "termite inspection charge" $103.00, tax $6.82, payment & credit $109.82, and the total due is $0.00. Your invoice does not make any sense nor does it display that I had paid in full of the charge of $109.82." Finally, I had to pick up the phone and talk to her in person. As soon as she knew it was me, she gave out a loud, impatient "Uh" then said, "What can I help you?" I asked her to just send me a paid-in-full receipt to which she had been refused to do and did not tell me the reason in all her emails except "The contract is now expired so I cannot state that it has been paid for". I realized that she assumed we didn't pay for the $109.82 inspection fee. I said, "How could we not pay for the inspection at the end of the service?" She mumbled something like "you don't need to pay when service is done..." that statement greatly confused me, but I had to stop wasting my time to figure out what she was saying or doing in all these. I simply asked her to just send me a payment receipt and I am still waiting for my receipt with a worksheet detail on a proper company logos stationary.

We were customers for over 20 years and service was adequate.The last appointment wasn't kept. We…read morecalled in the morning to confirm we were on the schedule and was assured we were. No one showed up and our call that was left on their voice mail was never acknowledged. No explanation or apology was ever given, no call back, nothing. No way to treat a customer. Done with A Academy.

The service technician Charlie B. First came by inspect. He was incredibly knowledgeable and…read morehelpful. Explained everything in detail that needed to be done. Very honest and professional. Work was done within a few days. Paul the technician was courteous and did a remarkable job. Everything went smoothly. I would highly recommend them to anyone who needs any pest control. They are the Best!!

Family owned business. Very attentive to our issue with ground hogs. Would highly recommend!read more

Very non-responsive. Don't waste your time! Came out to assess and never answered emails or yelp…read morecommunication afterwards. I am not sure what happens there was no real follow-up.

I highly recommend Honest Abe. Marc is knowledgeable honest, reliable and won't try to sell you a…read morecontract. Marc took care of a yellow jacket issue and a possible mice problem at a rental unit. He treated the issue and followed up a couple of times to ensure the problem was addressed. I will most definitely use him again!

This guy knows his stuff! We had a raccoon problem living in our basement and Marc really went…read moreabove and beyond to help us and get rid of the problem once and for all

Excellent company! Polite and knowledgeable. Steve the tech is a great guy & has already taken…read morecare of the problem we had. We will continue working with them to keep this issue from ever returning.

this was the worst service i ever had. i called them for termites and first of all the guy was 30…read moremins late and when i went outside because my camera went off he was urinating in my garden, and tried to deny it. Then i swear the stuff they call pesticide was sugar water... never again will i use them... zero stars. do not recommend ....

Jose was amazing! I came home late one evening after work to find my house had been ransacked by a…read moresquirrel. I called a few other pest services I found online and they either didn't answer or did not do emergency services. Stumbled upon Truly Nolan and despite Jose having just finished for the day, he still came out the same night and was at my house within 30 minutes! He provided a trap as we couldn't locate the squirrel and was so responsive and would return to followup. An hour later we found the squirrel was indeed in the house and I called Jose who came right back that same night over to get it out of the house! He provided a solution and even came back that week to screen our chimney. He was so reasonably priced (two emergency late night calls and chimney screen!) and so responsive. He will definitely be saved on my phone should I need his help again! Thank you!!

Jose is very knowledgeable and great to work with. Very helpful. If you need an exterminator use…read morethis company!

If you're a new customer, he's available. Not real good at keeping loyal customers on the agenda…read more Plus, he said something to my wife that was very crude: My wife said, "Come in I'll show you," referring to the bug problem. He smiled and said, "You're going to show me. You're going to show me." My wife was very upset. Needless to say, we will not ask him to come back.

I had a bad located bee hive. I called and they came shame day and took care of the problem. I was…read moreso expressed I had them spray my entire house. Great Quality service and great price...

Old school customer service is not extinct! Mike was patient, clear and determined…read more We had a problem he came he saw and he conquered! It has been over a week and no more problem. What made the experience was the first thing he said, telling me if I had the time I could save the money and do the work myself. Well, time is the one thing I did not have. He worked for hours came back several times and on one occasion refused to take any money. His time and effort are what made our problem go away. If something is "bugging" you, call Mike I can not see how you will be sorry.

Amazing service and prompt response…read more Great communication Spayed the whole house Gave instructions on the product You can get one spray