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    Trupanion

    2.2 (1.4k reviews)
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    Nathalia V.

    They will pay for your claim BUT BE AWARE! In only 2 years of insurance I am now having to pay $60 dollars more for one pet. So I pay $160 a month now, they do not cover any wellness visits and God forbid you need to change the payout so you can afford your monthly cost if you decrease the percentage of payment you cannot increase again EVER!!!!!! It's absurd At this rate in another 2 years I will have 50% coverage to be able to afford what I used to pay ( they say is not correlated to the amount of times you use the insurance but it is!!!!!) I had an emergency visit w my cat and boom $50 dollars more per month

    I started at $60

    Increases price as the number of claims increases. Check your monthly price. It changes without notification. Very disappointed. They hold you because it is hard to get a new insurance company because of existing conditions and they know it.

    Eva T.

    Edited to give people the exact amount they are making me pay now for one dog: My premium will go up from $133 to a whopping $164 a month for ONE dog. These guys increase your premium practically every year. I have only needed to use the insurance twice (fortunately), but predictably, they raise your premium if you use it. I could pay less with a new insurance company, but if I switch, my dog can no longer get treatment covered for the only thing I've needed to use the insurance for (because it's now a pre-existing condition). One of our dogs died from old age, but because of the increasing premiums, I am now paying the same for one dog that I previously paid to insure two. The only thing that I could say that is good about Trupanion is that the associates they hire are typically pretty nice and understanding. I'm sure they don't have any control over the premium increases and it's the CEO who is already wealthy who will continue to profit. He doesn't care how we feel about the premium increase.

    Price hikes.

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    4 months ago

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    16 days ago

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    Page 1 of 35

    Trupanion Reviews in Other Languages

    Ask the Community - Trupanion

    Neither of my two dachshunds have any pre-existing conditions and get annual exams and dentals. Do you think I will have problems with claims? How do you submit documentation to the company?

    You will absolutely have issues with claims and customer service with trupanion. I have had 0 claims without issues, and in each case, the "appeals department" ends up sending additional payments but only after weeks of review. The way trupanion… 

    If my pet has Trupanion and a year later gets a urinary tract infection, it heals, but then even a year later from that develops kidney disease, is Trupanion going to say the kidney disease is related to the UTI? Will Trupanion cover it?

    Yes they will say your pet had a pre existing condition. They will say that the uti in the past is a symptom of kidney disease. I do not agree with this but am now finding out after having Trupanion for 6 years and trying to use it for the first… 

    My dog had puppy strangles when he was younger (prior to being insured). Puppy strangles is related to weak immune system and he had to be on steroids. If he gets cancer (weak immune) would he still be covered? The disease is different?

    I will tell you right now that ANYTHING (symptoms, even, like "persistent diarrhea") your pet experienced prior to getting insured is considered PRE-EXISTING and they will NOT COVER.… 

    Hello Trupanion team! I was wondering..I plan on moving to Australia with my pets(who are already insured with you). I know you guys don't cover in Australia for now. But I've heard that it was slowly in process. Is that true? If yes, when please?…

    Hello! Thank you for reaching out to us. Trupanion Australia is coming soon! Please send us a private message with when you plan on moving and we'll do our best to stay in touch! Take care!

    What is Trupanions Direct office number? Thanks in advance!

    Hi Cathy! We can be reached anytime, 24/7 at (855)210-8746. Thank you!

    How easy is it to cancel a policy?

    Hello N.W. Great question! The cancellation process is super simple and may vary depending on your location as some states and provinces do require written confirmation to… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Trupanion

    Our one dog had to have 2 knee surgeries and then several years later diagnosed with cancer.

    Mentioned in 50 reviews

    Read more highlights

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    I started with HP in 2015. A puppy. 90% coverage. Since then I have 2 more dogs, 80% coverage on…read morethe two. Ages now are 13, 10, and 8. I was paying $450.00 for all three of them a month in 2025. However in January of 2026 that went up to a monthly premium of $950.00, when I called about the huge increase, I was told "well, vet care is more expensive, and they are all senior dogs.... " I get 2 are seniors. I even get a yearly increase. But they didn't raise it so much when my now 11 yr old was 8. Now even the 8 yr old is considered senior by healthy paws. Not by my vet, but by the insurance company. I am stuck as all have previous conditions. I do like the idea of changing the tier I am in. That might help. I have never had a problem with being paid on time. I do have to say getting in to use the app is no longer user friendly. It's actually quite a pain.

    I WOULD GIVE ZERO STARS IF I COULD. AVOID HEALTHY PAWS…read more Do not use Healthy Paws. I am absolutely disgusted with this company. I have insured multiple dogs with them, and my current dog has been insured since he was 3 months old. He is now 7. They started out great, but over the years they have continually found reasons not to cover things, while my premiums have more than doubled. I was even forced to drop from 90% coverage to 50% because the cost became ridiculous. My dog now has severe gum disease and needs multiple teeth extracted. A couple of years ago, Healthy Paws specifically told me that while they didn't cover dental cleanings, they did cover extractions. Now, after years of paying premiums, they have apparently "tightened the language" and told me extractions are only covered if the tooth was injured in an accident -- such as being hit by a car or getting hurt in a dog fight. My dog has a serious disease, and they won't cover the treatment. And their standard answer when you call about coverage is essentially: Go ahead and spend thousands of dollars, submit the claim afterward, and we'll tell you if we feel like covering it. That isn't insurance. Gum disease can literally be fatal - how open earth can they not cover that? It's in the words - "DISEASE". I have been a loyal customer for many years. I have paid them thousands of dollars in premiums. And now that my dog actually needs significant medical care, they have found another way to avoid paying. I will NEVER insure another pet with Healthy Paws, and I strongly urge everyone else to stay away. Sadly I am stuck, because rarely do new insurance companies take on a more "senior" dog. Absolutely disgraceful. Avoid this company at all costs.

    Animal Health Care Center - Finley

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    I have had a great experience with Animal Health Care Center. The Vet is very knowledgeable and the…read morestaff friendly and helpful. They have a Vet. Nurse which makes a difference and being an RN myself I can say that with confidence. I like that the Vet. Is owner/operator and not someone unfamiliar with the business operating a franchise. So many will put everything into a business and then allow others to operate it. I haven't had to wait long but have had an appointment for my visits. The wait room is comfortable. The prices were the same as any other place, I didn't think they were over inflated. It's always up to you the pet parent to decide the final course of treatment anywhere. A vet. Is only going to make the recommendations and You can always ask what is really important and in your budget. Don't expect everyone (all the staff) to know everything , meaning names of uncommon diseases. I have never heard of all eye diseases either. I recommend this business and please treat others the way you would like to be treated. A check list of negativity is not the way to go. Namaste, God Bless as long as it's positive!

    They will change the final check out price upon your exit. Not only that, but they will hold your…read morepet HOSTAGE in the back and call the police when you explain that you will get the work done somewhere else for cheaper. If you value your finances and the health of your beloved animal, NEVER take the risk of going to this unprofessional establishment. Aggressively approaching loyal clients as if they are bouncers at a nightclub is more than alarming and there's no way this place will be open down the road. Do yourself a favor and take your business elsewhere.

    Trupanion - petinsurance - Updated September 2026

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