While shopping for auto insurance right now, I see that my review isn't on here from January 12,…read more2022 for this location of a horrible experience I had over the phone trying to get a quote from them so here it is: I called the Geico Lakewood office off of Pacific Highway and two of the employees there were so rude to me. The reason for my phone call was due to finding out information about auto insurance because I requested a quote online about a week or two ago from the above date. The first one named Griselis kept telling me that they don't cover it and when requesting information about it, she told me that she's not allowed to give out any information about the policy you have at Geico. She presumed to tell me after hanging up on me the first time when I called back that it must be something new about Geico being a policy of choice for DoorDashers from what I found online. I did agree that it was not a Geico source, but it was one of the reasons why I called this office to find out more information along with the fact that I just got off the phone with DoorDash as well. It took awhile to get through what I was talking about to her because she just kept talking over me. Then she passed me over to the supervisor, which I didn't get her name (during shift at 3:30pm on 1/12/22), stating right off the bat without letting me speak that they do not offer any insurance options for DoorDash or Uber or anything else. I asked to see it in writing and she said that she's not allowed to give me that information because it's employee information. I told her that I wasn't asking that and had to keep repeating myself because she refused to listen to anything that I was stating that I did not request for personal information of anyone. I simply wanted to know the policy and see where it states that and she said that proprietary information is not for people who aren't customers. I told her it's a right for me to know your policy as a potential customer or a customer as well. She kept telling me that she couldn't give that information. I do not appreciate how I was spoken to and talked over. This is discriminatory behavior and with no proof in writing anywhere that this is how your employees are supposed to be treating people. It is standard customer service 101 to not behave this way to customers and I will not tolerate it. Yesterday (from the above date), another representative named Bal-di (not sure if I spelled it correctly) who I called back in regards to my online quote told me that he was able to get personal insurance while working for Uber and didn't say anything instead of purchasing commercial insurance according to their policy. I told him that this is fraud, it's illegal. This should not be promoted to potential customers and given the additional experience today, I'm seeing it as a pattern of response according to your training as they say it is that when a customer asks a question, it's okay to respond to them in a harsh manner. I hope that you will do something about this. Your website mentions that you do offer Rideshare insurance as an option as opposed to what was mentioned to me on the phone that there is nothing you guys can do.

Just the worst experience ever. No one calls you back no one has a time line. Unless…read moreYou follow up nothing gets done after years of Being a customer make a claim and just get screwed !

My husband and I have been working with Sasha and Cheryl for several years and we have nothing but…read morehigh praises for them! We have used them for our car insurance since our move to Washington and as they have made getting insurance, filing claims, and even helped with more complicated things with our employers with prompt and quick turnover and response times. I had a small fender bender a few years ago and they have helped with communication with the insurance company and has made it so easy for me who can be busy and also just hate handling insurance calls. They are experts with insurance and other requirements needed and has also helped us get better rates. We trust them with our insurance needs and highly recommend them!

Been a client of theirs since 2018 and they've always been responsive and helpful throughout the…read moreyears.

10/10 customer service with Julio, he was very friendly, patient and helpful. He helped my uncle…read morecome down from about $480 monthly on car insurance to about $240. Definitely recommending him to more family and friends.

Alan really did a good job cutting my insurance cost to half and Im fully satisfied with this…read moreservice . Thanks goes to Alan and the rest of the team . It's definitely great dealing with those guys

If you're looking for an attentive agent Kao at State Farm is great! He's always there to answer…read moreany questions you may have and help you with any claims questions you may have!

This is an organized office with friendly and professional staff. Nicki helped me set up a bundled…read morehome and auto insurance including earthquake insurance. I highly recommend this agency for those seeking honest and thorough information about options for insurance.

Angelica is great! Helped us work through some tough stuff…read more She is the kind of representative you want for home, auto, or any need.

got a great deal on auto insurance for both of my vehicles saving me over $100 a month changing…read moreover from my former insurance company. I love the fact of being face-to-face conducting insurance business the other insurance company. Everything was done over the phone or over the line or over app, I came into the office very pleasant environment welcoming great music, friendly service. My daughter recommended them and I'm glad she did. I'm so happy about the change to a different auto insurance company. Thank you!

I have been going through Affiliated Insurance for years. Everyone there is very polite and…read morehelpful. Only place I will go for insurance anymore!!! Annie there has been great to me when I needed quotes while car shopping and whenever I come in. I recommend this company to everyone that says they need insurance. Entire staff is the best!!! Joe

From the owner: At Affiliated Insurance Services, we shop multiple insurance companies to save you money on auto…read moreinsurance from our office in Tacoma, Washington. We have proudly served the Tacoma-Pierce County area since 1987. Too many tickets? We can find the right insurance for drivers with accidents, DUIs and previously canceled driver's license. We offer policies with low down payments and low monthly payments. Affiliated Insurance Services specializes in - Car insurance SR-22 filings Immediate insurance ID cards Quick over-the-phone quotes We represent top insurers including Progressive, Dairyland, GMAC, Kemper Specialty and many others. Call Affiliated Insurance Services for an over-the-phone quote or to set an appointment to review your insurance needs. Se Habla Espanol.

Mr. Shaddrick Wyatt Jr. had our policy quickly in place the same day. He walked me through the…read moreprocess, and answered all my questions. Amazing agents, great discounts, and excellent customer service. Shaddrick Wyatt Jr. is great asset to your company. I'll recommend Shaddrick Wyatt Jr. and his staff to friends and family. We do appreciate him.

thank you so much for your help Tony! Tony really patient…read moretake time to do my requests.

I highly recommend this place. - Joe Yi - State Farm Insurance Agent - A+++++…read more If you want a place with good Morales, ethics and that TRULY TRULY care about their customers... this is your place. They are not about trying to "sell" You anything... They educate you and show you your options. I had a cheaper insurance company (Ameriprise Costco Insurance) after reading 300+ reviews from other people , I saw that when someone actually had a claim it was ALL PROBLEMS and most of them did not get solved. - Don't make the same mistake. I am very surprised Costco hasn't dropped them yet..

I've been insured with them since I moved out here three years ago! They are a great business to…read moreinsure with. Recently, Maria helped me with my policy. She was so kind, warm and patient. She went above and beyond. I highly recommend!

All state doesn't know what policies cover when they're selling to you. They'll tell you you're…read morecovered then when you need to use your coverage they'll say "oh we didn't know we thought you were. This is a learning moment for us" also when giving a statement you'll say one thing they'll misconstrue it so they don't have to cover you. When you say that's not what I said and try to tell them what you were trying to say they'll say "it doesn't matter what you meant or what you were trying to say" all around horrible customer service and will find any reason to not accept a claim. Nice when you're buying, a big middle finger when you need to actually use it.!

Everything is great until you need them. Allstate is the worst insurance company in the country!…read moreRun from these people as fast as you can! They waited months before being able to look at the car and then with mold all over the seats they don't want to do anything about it. They suck!!!! I'm serious you're stupid if you use Allstate insurance just YouTube what they have done to other people! Sickening!

My 6-year old dog developed a huge abcess on his shoulder. We received pre-approval for surgery…read morewithin an hour and an estimate of what would be covered by Trupanion. They covered $4,000, our responsibility was $1,300. I couldn't be happier. It was a seamless process from beginning to end. This is our first time using Trupanion since we enrolled when our pup was 2 months old. It has more than paid for itself. The process was unbelievably smooth, start to finish. If only my own health-care insurance was so efficient!

Stay away from Trupanion!!! Total Scammers…read more My premium started a little over $100 per month and has increased year after year to nearly $300 per month. The constant rate hikes make the policy extremely difficult to justify. What I found even more frustrating is that when I considered canceling, the conversation felt focused on scaring me into staying by warning about pre-existing condition exclusions if I switched providers. While pet owners should understand how coverage works, using fear of losing coverage to retain customers is not a good customer experience. Between the excessive premium increases and the pressure tactics, I would not recommend Trupanion. Pet owners should carefully compare alternatives before signing up.