Great experience from start to finish. The locksmith was responsive, professional, and showed up…read moreready to handle the issue. He was able to replace the lock during the same visit and clearly knew exactly what needed to be done. Communication was solid, the quality of work was excellent, and the pricing was very reasonable. Definitely recommend.

Itay re-keyed my lock in less than 5 minutes and did it for the quoted price. Great work!read more

My husband called yesterday to schedule an appointment, and Bo was able to come this morning. He…read morewas prompt, professional, and efficient. The service was worth the price. He provided excellent customer service and made us two keys for our front door in less than 15 minutes. If you're looking for a reliable locksmith, I highly recommend this company!

I needed a deadbolt lock for the door into my garage. I called around and reliable's price was the…read moreBEST by FAR! Bo came out on time and got the job done to my satisfaction and QUICKLY! Go with reliable! You won't regret it.

Quick response to call and appointment made. On time and…read moredid a fantastic job! Thought the fee was reasonable. Would recommend this locksmith to all!

We were locked out of our home and the locksmith was available to come to our house within an hour…read moreand unlock the door for us avoiding a costly replacement. The cost was fair at the service was prompt and we would recommend anybody in the area.

Terrible company!! They destroyed 2 safes, $1800 worth of damage. They couldn't get the larger…read moreopen after trying to cut it open. Then sent a contracted locksmith out who got into the safe in ten minutes using his equipment. No need to cut either safes open. I asked why he damaged them when they could be open easily, and he said "I told you I would have to damage them." He didn't HAVE to, he's just incompetent. Then he refused to refund my money. I'll see you in court. If I could give him zero stars I would.

**DO NOT USE** In…read moreshort: I had a key made for my truck and it stopped working after the first month and the owner refused to do anything about it. In Long: Called back after my key stopped working (specifically the buttons on the key fob. My truck still starts). The first thing I asked is if they guarantee their keys. The owner said "YES". I then said I had a key made by them and it stopped working. He asked for my address and immediately said he couldn't find my information. After a little back and forth, he said let me check again and magically he found my information. He then proceeds to tell me my situation is special and I'm not covered under their guarantee. If he responds to this. Remember, my truck starts, the key fob (your product) stopped working. The man is a thief. STAY AWAY

I've known Downs for 25 years. If you're looking for a professional locksmith, this is place to go…read more Experienced techs, wonderful customer service and great pricing. This company has been in business for 125 years!!! Let's all support such an amazing establishment!

beware. i donot use them anymore. my keypad quit working. so i called them to fix it. scotty came…read moreout and told me i had to put in a new keypad. of course i fell for it. all it needed were new batteries. so....just know that they will cheat you. do not use this company. GO SOMEWHERE ELSE

Service Requested: Residential Door Lock Replacement…read more The handle of my front door was consistently getting stuck and entering was becoming a bit of a challenge. I called Urgent at 11 yesterday morning and the locksmith (Ryan) was at my house an hour later. After his arrival, I decided to switch out the deadbolt & add keyless entry. Ryan suggested I go purchase the system of my choice & he would return the same day. I drove to a big box store & after texting him several of my choices (while still in the store) he confirmed what would work best. He then drove to my house for a second time, promptly completed the job, fine tuned adjustments & even vacuumed the work area. Responsive. Reliable. Personable. Professional. Will definitely use Urgent Locksmith Atlanta when the need arises again. Thanks Ryan!

RUN THE OTHER WAY…read more Moved into a new build and called this company for a rekey. They got the rekeys done, but didn't tell me that two of the doors they rekeyed had faulty door handles. Also suggested I get deadbolts AFTER they completed services and I paid. Would have been great to know that before I paid for 10 locks to be rekeyed. Rushed off to the next job and was terribly rude about it. Save your money and go elsewhere!

Austin did a great job! He was very personable and quoted a fair price. Resolved my issue and was…read moreon time. Highly recommend to get the job done!

I managed to lock myself into my condo. Strange but true. They sent Israel to help. He was a…read morelittle confused (probably about how I'd managed to do what I did) but eventually figured out how to get in. He replaced the battery in the lock and then put it all back together. He arrived within 30 minutes, no small feat on Friday afternoon. He was pleasant.