Easy booking process, great and quick communication and a reasonableprice. Was transporting my father in laws bike for my husband as a surprise and I must have gotten the days mixed up and they were quick to accommodate and the bike was received and able to track. Will use again! Thanks Robbie!! read more

Trusty Transport - Trailer of bike - Vehicle Shipping Near Me - Issue, Maryland

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shipping my motorcycle from phoenix to chicago. they were a week late picking up the bike and when it arrived in chicago it had two huge dents in the top of the tank. do not use these people. they have been unresponsive and their insurance company is dragging its feet read more

Trusty Transport - top of the gas tank - Vehicle Shipping Near Me - Issue, Maryland

Like most of the others I would give them zero stars. On Shiply (they go by RDA Carriers on Shiply) they accepted shipment of my Yamaha side by side from a Salt Lake City dealer to Montana for $936. I paid Shiply a $211 deposit and was told I would pay Trusty Transport the remainder on delivery. Trusty Transport then put my shipment up on a broker leader board for $525 despite selling themselves on Shiply as a family run business that provides a two day pickup window. The would not talk on the phone only by text. When I confronted them via text they lied about the leader board. When I sent them a screenshot of the leader board they claimed that is how they communicate with their drivers. Trusty Transport is the most rude and unprofessional company I have ever dealt with. The would not take my shipment off the leader board which caused me issues with finding another shipper. I have requested my deposit back from Shiply and will dispute the charge with American Express if they don't agree to refund it. They made a 490 mile shipment a complete nightmare. read more

After booking through a vehicle shipping service and seeing the less than great reviews I was a little nervous. That being said, I spoke to 2 of the owners on 2 separate occasions (brothers as it's a family owned business) and they were very helpful, informative, and kind. My motorcycle made it safe and sound very quick, no issues with the quote or driver as others have experienced years ago. I will absolutely work with these guys in the future if I need to ship a vehicle. read more

I have contacted Robert Anderson (Father and Son owners of Trusty Transport for 22 years) to ship classic cars in enclosed carriers from East coast to West coast, I was quoted in writing $1,099 per vehicle in open carrier and $1,499 in enclosed carrier. When I tried to schedule and get more details on the shipment it miraculously became $1,795 per vehicle (extra 20%) and when asked nicely about the discrepancy Robert became beligerant, rude and vulgar (see attached copy of the correspondence). This behavior is absolutely unexcusable toward a new customer trying to ship 2 vehicles cross country, I may be better off working with a broker who will handle those type of characters or select true professionals. BEWARE read more

Trusty Transport - Correspondence w/Robert Anderson from Trusty Transport - Vehicle Shipping Near Me - Issue, Maryland

Trusty is NOT TRUSTWORTHY at all -!!!! Simply put it- Robbie Anderson smoothed talked me into doing it BUT DID NOT DELIVER -!!! I had to get another transport business a week later -! DO NOT WORK WITH TRUSTY TRANSPORT read more

THIEVES - STAY AWAY We cancelled our order with these people & they swooped in and STOLE OUR CAR! We did get our vehicle back but only because we called the Police and reported the theft. read more

My Chevy SSR was picked up and delivered within 4 days. From Texas to Az. Great service and a good price. No issues. read more

They picked up my truck and dropped it off so fast I didn't know it was on its way until the driver called me outside my house. And this was a 1000mi transport of a suv, during a holiday weekend, my honest advice is not to take their Inattentive customer service for lack of great service. They will shock you If you don't need your handheld through the process. I said what I said read more

Because of poor reviews I was reluctant to use this company. However, they gave the lowest quote to ship my car from Brooklyn NY to Los Angeles CA. As promised, my car was picked up on 12/13 and delivered to my home in LA on 12/19. No problems - the company & drivers were always available to answer questions via text. Text messages were always responded to within 10 minutes. I did not pay anything until my car was delivered. They were excellent. read more

I booked Trusty Transport to ship my husband's car during a military move from Texas to California. Once I signed with them, they would only communicate through text and were very short. For example, I would call them and they would not answer but would send a text saying "just text." They also would not reply to my e-mails. In some miscommunication with my husband, I thought we no longer needed transport, so I cancelled our order with Trusty Transport. I was ok with this because their communication was weird, but I hadn't had any problems with them up to that point. According to their contract (point 14), a customer can cancel the order before a driver or transporter had been assigned, which I did. I emailed, left a voicemail, and texted that I was canceling the order, but they never responded to me (the first bad sign). Turns out, we did need to ship the car, but because I never heard from them again I went with another (and more expensive) company. They were unable to ship my car because Trusty Transport did not take it down from the national dispatch board they all share. When I reached out to ask them to take it down, they responded with a rude reply and said they would take it down but they never did. When they didn't I asked them to again, and said if they didn't I would have to take further action, to which they responded "Do not threaten me young lady." I have never heard from them again and they have not taken my car down from the dispatch board. The other company I hired was able to get it taken off the dispatch board, but then Trusty Transport put it back up at a higher price, again blocking my car from getting shipped. Because they refuse to take it down, they are blocking the other company from getting a driver, and it has been over 3 weeks since I needed my car shipped. Now my husband is at work with my car, leaving me at home with our 9 month old all day. This means that I have had to cancel check ups at the doctor, can't finish things for our move, have missed out on important meetings on post, cannot take my daughter to the park to play or for a walk, and cannot get her anywhere if an emergency happens (we live in a secluded area). Trusty Transport says they are military friendly, but they are NOT. They are angry I hired someone else, and they are blocking me from getting my car. They are horrible with communication, extremely rude, petty, and do NOT care about the customer. They have not worked with me at all. I would advise that no one EVER hire this company. They get 0 stars from me, but one star for being knowledgable, because they certainly know how to work the system to prevent someone from getting their car. read more

I received a quote via email and completed the paperwork provided. The contract started I would receive a call or email a day before the pick up to confirm times. No call! I call them and get a guy who proceeds to take my info as of I did not have an existing quote. I tell him I should already be in the system and then SILENCE. I hang up and then receive a text stating, "Our server was down due to a windstorm, I have more located more quote. You didn't have to hang up". I reply and ask the next steps. Was told dispatch is, "working on it." Next day I text for an update...NO RESPONSE. I call, two rings them VM. I get a text saying, "please text." I reply, "I did." His response was "dispatch is working on it." TOTALLY UNPROFESSIONAL. Zero stars. read more

Read this review, choose someone else. They may be cheap but you get (even less than) what you pay for. 1. My car ship date was set to 12/19/16 2. My car was not picked up until 1/6/17 3. In between this time, Robbie would not answer his cell phone, and only respond to texts... occasionally (once a day). 4. In desperation I offered to pay up to $200 more. Suddenly my car was being picked up. Robbie never confirmed that I would have to pay $200 more, nor that he would offer it to a driver, I simply offered. I never received an updated quote or invoice, or a text or verbal confirmation of any kind. 5. Upon delivery I was told the price went up $200 and was forced to pay to get my car back. Bait and switch. 6. I asked for a partial refund for all of this inconvenience, terrible customer service and miscommunication. 7. Nobody responded. Take your business elsewhere. read more

Here's our email exchange, you decide: Robert. Customer, We recently sent you a quote and want to give you more reasons to trust us with your vehicle: Standard Shipping: $750.00 - Place Order Robert Anderson Me: Do you offer a military discount? Robert: No Me: Maybe you should remove this from your website. Our Team ​Trusty Transport is a family owned and operated business that has been around for over 22 years. We offer military discounts and are strong supporters of the Wounded Warrior Project. Trust us to ship your vehicle and we will not disappoint! Robert: You get a quote for hundreds and I mean hundreds of dollars cheaper than any other quote you are going to get. An actual carrier. You are getting ready to be pounded by the brokers. Spend the next 2 hours listening to all of the sales pitches and reasons for you to give a credit card # and then think of this exchange. Lose our #. Me: WOW, Your quote is exceptionally low, but since your website said you had a military discount I saw no reason not to ask about it. You could have responded many different ways. After reading all horrible reviews and then finding a few good ones I was still thinking about trying your service. Robert: Hysterical, one of the worst brokers in the industry I Move Auto just tried to sell us your contract to load on the 7th. As I said, lose our #. Me: Most companies wait to be rude after they secure the business. Robert: No need. We are a carrier with an office in Phoenix. We can fill the trucks so easy with freight that dealing with certain customers is an easy decision. In a week when that broker tells you they need $300 more think back to you trying to get greedy with us. Enjoy the brokers. Me: I'll post our email exchanges and see what others think. Robert: Literally do not care. He with bitter beer face. You will not affect our business at all. We are an actual carrier. Brokers beg us to take freight like yours. Lake Havasu to Fl for a vette. Terrible freight and instead of saving yourself about $500 and having us put it on mondays truck you thought you were the super smart businessman. As this turns into a nightmare over the next few weeks instead of apologizing for being a tool you are going to brag about being a tattletail and threatening us. No need to reply. Me after informing Robert I'm posting a review solely consisting of or email exchange: I look forward to seeing how you respond. Robert: Please paste that all over the internet. If you vary from that one bit our lawyer will be all over you. That whole scenario is a perfect example of why people should use an actual carrier instead of a broker. The savings in dollars and eliminating the middle man only makes sense. You keep trying to initiate contact with us in hopes that we move your vehicle and save you $500. Your subtle threats will not force us to put your vehicle on our truck. Your attempt at low level blackmail is pathetic. read more

They deserve 0 starts. We scheduled our car to get picked up two weeks prior. Spoke to the owner of the company to confirm our reservation. We had everything ready for the day of pick up but this company never followed through with their word. They never showed up to pick up the car, never answered our phone calls nor emails. If you're looking for a reliable company this is not it. We had to hire another company to get our car delivered to our new home. read more

0 stars. Horrible service. Going on 2 weeks and the car is still not picked up. Now they want to increase the price. Robbie will not answer a phone or return a call. Through an email, he is now demanding more money. Now it is on the load board so there is a "contract" and other providers will not perform a service. interesting side note, I just tried to call him with surprisingly no answer. He did email me "no need to call". DO NOT HIRE THIS BAIT AND SWITCH COMPANY read more

If i could give less then a star i would.They took my order, I have given plenty of time for collection(more then 7-10 day) and the answer was always different. They had 3 drivers and then now and then they can not find a driver...etc They communicate by text only..but finally one time i got him on the phone.,Rob was very unprofessional raising the tone in our discussion. I read the multiple negative reviews first but i said that cant be that bad being attracted by the low price vs market.And yet 2 weeks later i am writing a similar review. Their competitive price is not real and they will not honor the order...and will drag it forever. Stay away as much as possible. read more

I would give zero stars if i could. The worst service i have ever experienced and then blew me off and would not take my phone call, just text. Robert Anderson was so unproffesional it made me sick. BEWARE BEWARE BEWARE. If you would like my text conversation with them please just ask, it is absolutely terrible. I used a different service as i had to panic the day of pick up and find someone else. THIS COMPANY DOES NOT CARE ABOUT YOU OR YOUR VEHICLE. PAY MORE TO USE SOMEONE ELSE! read more

If I could give less than a star I would. We attempted to have our vehicle shipped by this company only to be left in a bind at the last minute. My husband and I are both active duty and needed to have one of our vehicles shipped for a permanent change of station. We decided to go with Trusty Transport due to their claim of being military friendly and having years of experience. After receiving their quote, I inquired about the military discount they claim they offer via email. Their response - "Not out of Wyoming. We are low on this to begin with." Not Sir or Ma'am, or Thanks for your understanding please contact us if you have further questions, just two sentences. That should have been our first red flag. Despite their false ad about a military discount and unprofessional communication, we made an appointment for them to pick up our vehicle for shipment; three weeks in advance of when we were supposed to leave the state. The day before they were supposed to pick up our vehicle we hadn't heard from them. We called to find out what time they were coming only to find out they weren't. Robert told us that "his dad was down at the desk bitching about it this morning because they didn't have a driver scheduled" and that "nobody wants to drive to Wyoming in the winter during the holidays." Rather than call us in advance and let us know there might be issues they did NOTHING. Who knows if they would have called at all. Unacceptable! We asked what they were going to do to fix it and were told they'd call us back. We ended up having to leave our vehicle behind with a relative because of their incompetence. We finally got a call back though - TWO WEEKS LATER! Military moves are hard enough; unless you want added stress DO NOT go with this company! read more

DO NOT trust them!!!! Robbie is super rude! I cant even type the horrifying customer SERVICE he has provided! do not trust them!!!!!!

Do NOT ship with Trusty Transport. It took 21 days to get my vehicle, when I was told it'd arrive between 7 - 10 days. They are unprofressional, answer phone calls initially only to secure your business and rarely provide an update or any remorse when they are late. You have to constantly, call/text to find out where they are and it completely is not the way to go. I would never do business with them again, and am also contacting the BBB. They don't return phone calls, hold your car and any plans you may have had. Very deceptive because they're nice in the beginning to get your business and then serve you bull along the way. I'm surprised they're still in business. Don't trust Robbie, it's never on time. There is nothing Trusty about Trusty Transport. read more

Worst most unprofessional outfit. They do not follow instructions for pickups, they use illiterate immigrants as drivers who mess up pickups. I got an additional 140 dollars worth of storage fees at a car auction lot because they cant plan or communicate to save their lives. When I canceled and found an alternate carrier they wanted to be paid for their driver errors! Do not use these people! read more

I didn't get past the initial process and should have read the reviews to see how others were treated. I asked if there was negotiating room on the quoted rates if my dates were flexible - the response was short and unprofessional. This was disappointing since I had even complimented the professionalism of their initial contact. I responded with an email stating I was disappointed and this is what Robbie Anderson said in response. "I provided the info needed and finished with "enjoy your day". You just didn't hear what you wanted and decided to respond in a shitty manner. What you are now probably figuring out is that it is a very good price and we are actually a carrier but you are getting pounded by the brokers and are saying to yourself "damn I decided to act like an ass and this company is actually my best option" Enjoy the brokers smart lady" I am a professional and have never been referred to as "smart lady" by another supposed professional. Avoid this company at all costs. read more

Had to get another company to transport my car after being told for over a week that my car was never assigned a truck. Resevation was made begining of Dec. Trusty transport has left me carless in a new town in a new home with 2 kids. Do not trust them read more

Scammers! Thieves! Absolutely do not do business with these crooks. Robbie sounds like a nice guy on the phone but oh boy will he rip you off! Paid to get my car transported from Phoenix to Long Beach. He lied and lied about the pick up date. Worst of all: I paid him through PayPal, but he requested to pay "as a gift/friend to avoid fees". Turns out PayPal doesn't cover scams under the "gift" label. This guy is a complete thief, stay away!!! Read all the reviews here and on Yelp... read more

Like others would give zero if I could - horrible experience where I paid 'under cover' and received filthy car on bottom rack of 8 car carrier. They accused me of reversing payment and stiffing them and threatened and insulted me - DO NOT USE THIS COMPANY- the most unprofessional company I have ever experienced. Did not deliver to location, made me wait 1 hour in Walmart parking and then asked me to Uber across town- HORRIBLE!!!! AVOID THEM read more

Amateur in every way - Don't return cell or email messages, send messages to wrong destination. Waited a WEEK (!) to tell me they couldn't fit my Trike (which is what I told them I had) into their truck (they sent two, two times who didn't read the shipping information). Then they demanded hundreds more to ship it because of size. READ THE U-SHIP DOCUMENT! Wasted two valuable weeks trying to contact them and get a different shipper. DO NOT USE THIS SHIPPER for anything. And they did this to me - a consumer advocate, who reviews global products, services and business for fraud, quality, reporting to blogs, state-federal-and international agencies for enforcement. Just imagine what they do to someone who is not an attorney!!! read more

Waste of time, keep well away. Wasted 11 days just to get a pick up date, and none was forthcoming. As stated here, he only communicates with text. I wish I saw the other YELP reviews first before I tried to use him. Robbie is very unprofessional. Keep well away! I used Angies list to find someone who can do the job, picked up within 5 days. read more

Trusty Transport deserves 0 stars. The Jaguar I had shipped from Maryland arrived with a broken taillight and scratched up bumper. Not to mention it looked like it had been through a war. When I refused to pay the driver (Zsa Zsa) got verbally abusive and put the car back in the truck and left. Basically a stolen car. I called the dealer and they told me to report it as a stolen car. When i finally got through to dispatch they made me pay for the transport to Los Angeles although they damaged the car AND the transport back to the dealer in Maryland. If I did not pay they would dump the car in some impound lot. Talk about blackmail. When i complained the driver screamed at me in Russian and then finally would not answer the phone. Obviously I knew the damage did not occur at the dealer as I had photos of the vehicle as it was being loaded. This company and this driver should be put out of business. They are a fraud and liars. RUN DO NOT WALK from Trusty Transport. You will save yourself a lot of aggravation, damage to your car and a lot of lies and misrepresentations. Avoid them at all costs. Spend a few dollars more as you will get screwed over by these people. It was a horrible experience at all levels. And since they blamed the dealer they would not submit to their insurance carrier so I was out a couple of thousand dollars in transport fees not to mention the repairs to the vehicle. read more

This is a horrible service. The driver who shipped my car wanted to be paid cash and refused any payment by card. After i paid them they decided to keep my keys and said they would mail it. They never did. I contacted Robert Anderson so he could talk to them but he told me this was not his responsibility. The guys who are shipping the cars are thugs from Chicago. They are very rude and unprofessional. They might be cheaper but they will certainly not provide a good service. This was a horrible experience read more

Yelp won't allow zero stars. On 8/31/15 I received a quote from Trusty Transport for $568. I accepted the quote and booked with them. I inquired about how long it would take to assign a driver, and was told 2 days (that was on 9/1/15). I inquired on 9/8/15 if a driver was assigned, and the response was, "Loading Thursday and delivering Saturday.". I received a call from the driver on Friday stating the price was $695 and the car would be delivered on Monday. I explained to him I was quoted $568. The driver texted me the Bill of Laden showing that Trusty Transport had indeed contracted him at $695 even though they had provided me a written quote for $568. The driver was George with Happy Snappy Transport and he was very nice, and apologized that I had been caught in the middle. I reached out to Trusty Transport but Robbie was unwilling to honor his quoted price. I paid the $695 when my car was delivered. I would caution anyone considering using Trusty Transport to beware of bait and switch tactics. read more

Stay COMPLETELY away from Trusty Transport! I didn't even get a chance to use them and found them to be completely rude and unreliable! You don't have to use a broker, but certainly DO NOT use Trust Transport!!! read more

Do NOT ship with this company. Robbie is rude evasive and you will worry if you will ever see your vehicle again. It took about 3 weeks to have my vehicle picked up in CT to head out to CA. After a handful attempts of contact when I was about to cancel they suddenly went a picked up my car. BIG mistake. About two weeks later I received a call saying my car is in the area and being dropped off at my residence. I received no 24 hour notice of delivery and when I was at work it sure made them angry that I could not just leave. HORRIFYING is a word to describe the experience. read more

Left me hanging the day of pickup when I booked over a month ago. On their website it says they will contact you 24-48 hours before your requested pick up day. 48 hours came, nothing. 24 hours came, nothing. I texted, called, and emailed to confirm the night before. DAY OF PICK UP- no response until I sent ANOTHER email. I asked if we were still on for today since they've had no contact with me. Got an email back that morning saying my car wasn't assigned to a truck. Ummmmm? Okay, how is it not assigned when I booked this over a MONTH ago. They then use COVID-19 as an excuse why "no trucks" are available. Find out from ANOTHER COMPANY that Trusty Transport had my vehicle listed LOW PRIORITY and that no driver would pick it up. I was scheduled to fly out of state the next morning, I booked my pick-up a day in advance because I knew this company would screw me over. I had another company get me a truck and a driver on a whim 3 hours later. But "Trusty" Transport couldn't get me on with 40 days notice. The least they could do is COMMUNICATE. If you can't get a driver fine, TELL ME. They didn't contact me for the rest of the day, didn't give me any updates, didn't ask to rebook another day...nothing. Completely bailed on me. I understand the pandemic causes unknown circumstances, but don't leave customers hanging. I would have rather had a phone call 24 hours prior saying "Hey we know you're booked for tomorrow, just a heads up but we don't have a driver yet" So I can at least be prepared for plan B. read more

DO NOT do business with them.....They say they are family oriented and for the military...They are NEITHER!!!!!!!!!!! They quote one price and do not keep to it. Robbie promised the price would not go up. The car was not picked up on time even though they had a month to schedule it. It was for kids in the military. The do not answer the phone, texts or emails. They do not care about you as a person. By the time the car was actually picked up the price went up $300. They did NOT call to see if that was o.k or not. They obviously think people have money trees in there back yard. I was told upon delivery if I don't pay the money the car would be put in storage. Robbie and Johnny are out for themselves. NOT MILITARY DO NOT CALL THEM they SUCK!!!!! If I could give the a negative 10 I would read more

I received a prompt quote for services and confirmed my intent to utilize the services of Trusty Transport. However, they did not confirm an assigned driver within the time fame that they'd indicated and when they finally did I was told the day before the scheduled pickup that the truck had broken down and to be patient. I placed several calls seeking updates but was never responded to, requiring me to make alternative arrangements that were responsive and professional. This company and experience was a complete waste of time and I would highly recommend AGAINST the use of their services. read more