Best smoke shop in Portland staff and owners make sure that the customers are taken care of and…read moremade feel needs important with be honest and caring effort is the only place out for my needs and the top it off they have a drive-through only smoke shop I've ever seen with drive through check them out two different shops Always smith.

Condoning my boyfriend's bad habit and at least if I'm going to do that...It will be here. The…read morestaff is friendly. I think that they have a great selection. I mean there are A LOT of vapes. Now to be CLEAR I don't condone vaping. It's SO bad for you. Lots of science to show that. BUT I'm also a former smoker and I understand the struggle of quitting. So I'll definitely recommend this spot for service and selection and of course it's less expensive than a gas station. But you can get FAR more to choose from!

One of very few places that sells dunhills. Very friendly and helpful staff every time I have gone…read morein

Very poor experience - Absolutely fraud of a business. They sell crap products. My sister purchased…read morea battery for a Marijuana cart that broke after 1 week. Then fast forward I purchased a vape from them late in the evening on July 18th. On July 21st the vape died for the first time so I plugged it and after about 30 minutes I looked at it and it wasn't charging at all. So when I got off work in the evening I drove to the vape shop and brought it in. The man helping me was a taller white guy with brown beard who claimed he typically works at an alternative location. I explained the situation to him and he plugged it in and viewed the same issue - the vape wasn't charging unless you directly held the charger in place. He then told me that since it had been 2-3 days that he wouldn't replaced the vape but he would give me 20% off. Honestly after spending 26$ less than 3 days ago - I don't want to spend another 20$ - ESPECIALLY IN THIS ECONOMY. Anyways the clerk told me I should have tested it before leaving, I then asked him if the new standard was to bring a charger and test it that way too. He was aggressive, and not customer service oriented. He told me if I wanted any other help to call back in the morning when a manager is in. I let him know I called the morning of the 21st and no one had answered. Fast forward to the following day, I called when I was off work, asked to speak to a manager, the immediate response "STOP CALLING HERE" to which I said "Excuse me? I was instructed by you guys yesterday to call the manager today" He then said "What do you want a manger for?" at this point I'm already in tear honestly - The fact that they think it is okay to be that aggressive in general but also while at work and to a woman is disgusting. I will never shop here again and I will advise all my friends who are vapers to also not shop here. Please see photo's with attached proof below.

I like to smoke a pipe while on hunting trips. I know absolutely nothing of pipe tobacco other than…read moreif I enjoyed it or not. The gentleman there pointed me to the most popular and I picked something random. Both were great tasting and pleasant. I shared some with my hunting buddy who is a cigar smoker and he really a big fan. I appreciated the chill vibe and beginners recommendation.

A good friend asked my advise for getting a box of cigars for a family visit. We went here because…read morethey specialize in cigars, only cigars. The employee was very knowledgeable and my friend bought a box along with several other items to a tune of $287.00 and we left well served. I went back to take a few shots for a glowing Yelp review and was treated like a homeless bum who took a crap in the middle of the store. After several decades of living I have never been treated is such a rude manner. The employee here threw me out after I took a picture of the store interior for what was going to be a great review. She screamed that I was rude and should have asked her permission. I explained that I wanted the photo for a better shout out than their current 3 stars that they have on their Yelp page, but that didn't matter. She kept up the blistering abuse, even after I deleted the photo and apologized. Sadly, I can't give them a negative posting.

..Your classic suburban tobacco shop. You'll find some crusty characters cursing up a storm. But it…read moreis worth it to show up here for beer or cigars. The premium cigar section is small and the hydrometer reads 50%, but they are cheap. I found a Davidoff silver mini 20 pack for $9.99! ($14.95 or more anywhere else.) They have a incredible array of cigarettes and cheaper cigars; can deliver in 15 minuets if it is not in the store. The Indian guy there is not always too helpful and can be rude but this is worth risking for the prices. Some side notes- They do have hookahs and salvia, rolling papers and pipe tobacco. Some wines are for sale but I wouldn't imagine anything you can't find at winco. So come stop in and see for yourself.

Cool people great environment dope glass. Super convenient because of being located right next to a…read moredispensary.

Great variety and very helpful owners and staff! This should be everyone's go to for great customer…read moreservice!

I'm so grateful to have this excellent tobacco shop in the neighborhood. I'm not an expert on…read morecigar shops, and go there for their loose tobacco, but it smells great in there and I've talked with them about how they keep the humidity fairly constant at around 70%. The two people that work there are both down-to-earth, friendly and knowledgable. It's small specialty shops like this that I hope will always be supported by the community, and not co-opted by larger interests. A big thumbs up for Timber Valley.

Billy, the owner contacted me today. I thought that was…read moreoutstanding Customer service. We talked cigars, Billy was very nice!

Went back after speaking with Billy and the situation was made right. It has been a lot of years…read moresince I've had a company care about communication and Billy went above and beyond to make the situation right. As stubborn as I am... he made me feel valued and want to come back. Thank you for handing everything with such poise.

Went here on different occasions place not open during normal hours of business. One of the times…read moreit said back in 5-10 minutes but didn't say what time they left.

Great shop with great customer service. Was calling around to find what I was looking for. Although…read morethey didn't have what I was looking for they offered to order it. Even called me back to make sure.

Bought a vape and walked out into the parking lot and tried it. It didn't work. Walked back in and…read morethey told me all sales final. They have a whole selection of "sale" vapes they are selling that they know don't work. I'm leaving bad reviews across multiple platforms. Hope my $15 was worth the bad press. Absolutely shameful

Worst experience ever. The clerk tried to sell me a vape that was discouniteded and seemed like a…read moregood deal. when I opened it and tried to use it, it didn't work at all. Like... nothing. I went back to the shop and they insisted that all sales were final and that they knew it wouldn't work before they sold it to me but they just wanted to sell me their cheapest product. Basically just laughing at me. These people are scum bag con artists. Don't go there