Oscar Bryant Paulino…read more Are amazing at making the job their personal responsibility, very timely, professional and offered advice after the project. Great team.

I would not recommend using Groundworks in Belmont, North Carolina, for foundation or concrete…read morerepair services. After receiving a quote, taking pictures for 2 hours and paying our deposit, we waited 3 1/2 weeks for our scheduled concrete lifting repair. During the initial consultation, we were assured the repair would not be a problem. However, when the two technicians arrived, they spent about 15 minutes assessing the situation before leaving, stating they could not complete the job. What was even more frustrating was the lack of communication afterward. We spent the next 12 hours trying to reach someone at the local branch to discuss the issue and find a resolution for this much-needed repair. Despite repeatedly requesting a phone call, no one ever contacted us. Instead, all communication was handled through text messages. We were eventually informed that a waiver would be required, something that was never discussed during the consultation. At that point, we requested a full refund of our deposit. In all my years, I have never experienced such poor communication and customer service from a company. Based on our experience, I would encourage others to proceed with caution when considering Groundworks in Belmont, NC.

As we were purchasing our dream home, we knew we needed to pay special attention to the crawlspace…read moredue to high levels of moisture, standing water, and the presence of mold. We knew the project was going to be challenging. However, we found a partner in Foundation Doctor, who was up for the challenge. We found them to be easy to work with as we were working out the bids/pricing, determining the differences between their proposal and the other 2 companies(nationally owned and WAY MORE costly). Michael was a PLEASURE to work with. Once onsite, Mason did an outstanding job coordinating the crew. His ability to keep everyone aligned and ensure smooth execution made a noticeable difference in the project's success. Mason demonstrated exceptional leadership throughout, communicating along the way regarding updates and issues found. Mason not only coordinated the crew with precision, ensuring tasks were completed efficiently and with a sense of urgency, but also guided the team through significant challenges posed by hard, rocky soil. Their proactive problem-solving and adaptability kept the project moving forward without delays. Mason's commitment to delivering top-quality work was evident in every detail, and their focus on excellence ensured our expectations were exceeded. Overall, Mason's efforts, along with "Q" showing up to give this project a shot of energy, had a direct impact on getting us across the finish line, maintaining high standards, and creating a positive experience for us, making them invaluable contributors to this project's success. I/we have no doubt we will recommend their services for anyone needing results bordering on "miracle" status. I'm sure we will sleep a little easier at night knowing our home is much safer thanks to Michael, Stephen, Jackie, Mason, Q, and the other superstars!

These guys have been great to work with. Adam my project manager has been great, he communicates…read morewell, and has work with me to help get my project completed the way I wanted. The guys doing the work have been great as well, Hitz & Michael have communicated with me, and have gone over and above. Very happy so far, and going to continue to work with these guys. I do recommend highly.

Brandon and his team at Foundation Repair fixed a large stone pillar at our home that was sinking…read moreinto the ground and particularly complex due to the electronic gate attached to the pillar. Two prior vendors we tried had been unable to help us. Not only did the FRS team complete the job in one day, they were great to deal with, and highly professional throughout my interaction with them. Brandon even personally came back out to the house the following day to address a problem with the gate that could have possibly come from the work. It turned out the issue had nothing to do with FRS work, but Brandon spent an extra hour of his time helping me fix the gate anyhow. Highly recommend this company for anyone in need of Foundation repairs.

From the owner: Foundation Repair Contractors Serving North Carolina & South Carolina, including areas in GA, TN…read moreand VA.

Sandoval Structural Solutions is an amazing company that quoted us a very reasonable price for…read moreupdating our crawlspace with a vapor barrier and new insulation. While working they found that we had a water leak and helped us take care of that too before it did too much damage. They completed the job on time and cleaned everything up and hauled off all of the debris and garbage. I highly recommend them.

From the owner: We are a small family business serving Charlotte and nearby areas. We have 10+ years of experience…read moreand 3 years in business. We strive to provide structural solutions that meet our customers budgets and needs.

I've had crawl space repair done, appx 1 month ago by DM CRAWLSPACE, on day of completion I asked…read morethe lead worker for photos of completed work which he said it would come from the manager although the worker had it on his phone while at my home. Never got photos, then appx 1 week later I asked for photos from manager and also asked for copy of permits pulled, still have seen neither, then I got a text stating inspector would be showing up the following day. The inspector came and said he could not sign off on the work because DM did not send him before and after so he can't tell what he is inspecting and he left telling me he would contact DM and needed to do nothing, that has to be appx 2-3 weeks and DM will not answer phone #704-830-7450 or emails

Our entire experience with DM Crawlspace was fantastic! We had been aware that our vapor barrier…read morewasn't the best since we bought our house, but when we found mold in our crawlspace we knew we had to act quickly, especially with young kids in the house. We received multiple quotes from other companies, some of which tried to sell us unnecessary work or services. Doug focused on our specific needs, educated us, and offered us options without pressuring us into making decisions we didn't want. Unlike salespeople who would sit us down at our kitchen table and bombard us with a sales pitch, Doug's approach was respectful and informative. His crew, Kemper and Daniel, were incredibly professional, polite, attentive, and clearly skilled in their work. They were knowledgeable about their craft and made sure to take their time and ensure the job was done right. We are incredibly grateful for the referral to Doug and DM Crawlspace and would highly recommend them to anyone in need of crawlspace repair services.

I wrongly assumed a company with Crawlspace in their name could repair structural issues (water…read moredamage to structural beams ). I was wrong, I described the issue and they came out to do the structural work. My floor was sloping as I told them before, during work and after the work. They said they had done all they could do. I had to hire a structural engineer to inspect their work. They came back and made a change to the work they did do. However, the structural engineer discovered the real issue with the slope was something else. In summary, this company should not be doing structural work and I would not hire them to do structural work. I don't believe their error was out of ignorance of their expertise but a desire to make a buck regardless Additionally the communication was amateurish. One hand didn't know what the other was doing. They scheduled some work but didn't inform me they they'd scheduled it. one guy would tell me something and the other man hadn't been kept informed.

Crawlspace medic was able to inspect a foundation issue on short notice. Professional and thorough.read more

Carlos Juez, a Certified Field Inspector with Moisture Loc came to my home to inspect for crawl…read morespace encapsulation. He was very thorough and spent much time in crawl space taking measurements and checking what will work best. When he was back at his truck, he put everything on paper with a drawing of the shape of house showing placement of dehumidifier. In a short time, he was able to give me a quote and said he would email me an official quote the next day. The quote was the best quote that I received from the three good local companies. I give Carlos Juez a 5 star plus because of his dedication to his customers and his willingness to crawl around in some dark, dirty and cramp crawlspaces.

We did a lot of research before we hired someone to fix our foundation and crawlspace. Moisture Loc…read morewas A+ from start (Walt the salesman) to Roman (crawlspace) to finish, Jerry (foundation) and their crews. They were all very knowledgeable, professional and seemed to truly care about doing a great job and protecting all our property. We are extremely happy that we hired Moisture Loc to improve our home. We have already recommended them to a friend who hired them and is also very pleased.

I used this business and was so impressed with this company I applied for a job. Honest reliable…read moreand great at what they do.

This group sent an "Certified Foundation Consultant", (read salesman) to our home upon our request…read moreto have an evaluation done on a tilt in our master bedroom floor going into our bathroom. It was caused by a support jack being put under a beam apparently in the wrong place, prior to our contacting them. When we left for a one week vacation our chest of drawers was standing straight, when we arrived home it we leaning against the wall, so this was no minor tilt. This man (the first of two) also drew a sketch of the support beams exact placement and marked HVAC in the exact spot which was almost butted up against the unit. We still have the sketch in our files. After measuring under the house as well as in our bedroom directly above, he sat down with us and proceeded to tell us all of the ways that RamJack could correct, or at least improve our situation. Never ONCE did he mention the FIVE TON HVAC UNIT which if he was a "foundation consultant" he surely must have seen would be a problem. He then proceeded to inform us that if we chose to move ahead with them, we would need to write them a $640.00 check for them to pull a permit. We did not understand at the time that it was non refundable. This was on July 6, 2023. On July 31st they finally got someone back out here to begin the work. He came inside, with an assistant, and looked at the floor, took some measurements, then went under the house. He was back up in ten minutes or less with "some bad news". It seemed that the exact spot where they would need to dig to install the two eight foot deep pillar supports was DIRECTLY BESIDE the HVAC. Not enough room for them to get in there and do what was proposed. PROPOSED by the first consultant who came and had obviously seen the problem and chose not to call our attention to it. So now we were told that the HVAC, AGAIN, FIVE TONS would have to be MOVED temporarily for them to do the job and then moved back. We were promptly informed that they don't do HVAC work so we had to call in the company who installed it. They gave us an estimate for moving and replacing the HVAC of $5,000.00. We decided to try and find another solution, so put RamJack on pause. We went back to the original installers of the first smaller jacks to see if they could do anything without moving it. We let RAMJACK know that we would not be moving forward with them. However, we were not refunded our $640.00, we did see later, in the fine print that it was non refundable, HOWEVER we feel that was definite neglect on the part of the first man, the consultant. We entered into that contract for pulling the permit WITHOUT PRIOR KNOWLEDGE of the very expensive impediment that we would face. They still have our $640.00 and have refused to work with us on this, even though, the consultant's neglecting to mention the HVAC situation was the reason that we felt confident moving forward. We would NEVER have written that check if we had know this. We feel that we were taken advantage of, because of our lack of knowledge of these things, which is supposed to be their business. They are supposed to inform you before you sign up of any potential issues, though they would say this does not apply I think it does. This review is written, as a cautionary tale for future customers. We are 70 years old and retired. This company had no problem keeping our money which we gave in good faith that they would inform us of any and all potential issues BEFORE we wrote the check to pull the permit. I know they are a widely known brand, and that is why we called them, however, if I had it to do over we would not call them again. Do not write these people a check to pull a permit until AFTER you have had at least their own repair people look at it, or better yet a second opinion from another source. I hope that taking the time to write this will save at least one person from getting into this situation with them. I cannot in good conscience recommend this company.