Ohh, I highly recommend Dr. Nguyen & the optician Ave so very much! I'll go back for a backup pair…read moreof glasses & for my followup exams for dry eye, etc! PS I wear high index lenses, and now I also have progressives for the first time & cannot be happier!!

If you'd asked me where we'd stop the most often on our Big Island trip, I would not have predicted…read moreEyewear Kona, but that's where we stopped the most! Following an evening of (number redacted) mai tais, my partner had a late night meeting with the hotel room door, which he had mistaken for the passageway to the bathroom. Not only were his glasses damaged, but he was seriously banged up! We saw that Eyewear Kona offered both repairs and same-day glasses with their in-house lab, so off we went to see Darcy. I was joking that she's never going to buy the old "I walked into a door" bit and would call the cops on me. She could not have been more helpful or kind, first checking the body damage in case he needed medical attention (he didn't); then getting the bent glasses as close as possible back to the original shape; and finally helping my partner find a new pair from their unique and stylish selection of frames. At the end of the same day, we were back for our new pair of glasses. A couple days later we returned for some adjustments, no problemo, and were even told that if there were further issues when we returned to the mainland, we could ship the frames back and they'd take care of them. I love the frames he selected and although I wouldn't wish the incident on him again, I'm glad it brought us to Eyewear Kona. It's like the new pair was meant to be. Thank you to Darcy and the team, and the mai tais that brought us together!

Dr Love referred me for cataract surgery in Honolulu and is following up with great personal care…read moreand compassion for my total vision concerns. I appreciate her and recommend her vision practice

I had something the PCP could not diagnose so their office squeezed me in right away. Dr Love knew…read moreexactly what was going on & how to treat it. She also has a sense of humor, thank God! She's timely, compassionate & bright. Now if I can just get rid of this Hordeolum! Ugh. :0(

I would give Bennett Eye Group zero stars if I could. They totally messed up what should have been…read morea routine lens replacement during cataract surgery. I paid for an upgraded lens which was supposed to allow me to see without glasses. However, because they installed it in an incorrect position, it's totally useless and I have had to go back to wearing glasses. Dr. Safi stated to me that his colleague who performed the surgery had to guess at the placement and he guessed wrong! I have tried repeatedly to get a refund of the $2,000 that I paid for the Panoptic lens but they have been totally unresponsive. I have called many, many times and sent emails to no avail. My advice: spread the word that this group should not be trusted to do your cataract surgery.

Im getting cosmetic eye surgery elsewhere. My surgeon told me I needed to get my eyelid measured. I…read morescheduled that. When I arrived I asked how long it will take tyem to measure? Front desk told me 90 minutes. I waa upset that no one told me the length of the appt, the cost, or that they required a full eye exam. If my surgeon didnt require it why do they? Dr Wally at costco just completed my eye exam for under $150! They used all the sane technology. Next, they were 30 min late. They sat me in different rooms and my entire appt once started took 3 hours. I was furious to soend 1/2 my day there while my ride had to wait. The worst part of this visit was that I never saw one employee wash their hands or the equipment. They sat me in front of the machine and didnt clean it, we both left and I looked back and they sat the next person and no cleaning after me or hefore the next patient. The lady touched my eye with tool so yes my eye/chin touched a lot of parts. My hands touched items. Thank God I didnt catch pink eye. I would like to complain about 10 more items but I dont even want to waste another second on this office. Very sad and majorly ripped off. I never felt cared for at all.

Fabulous, attentive staff. Phenomenal frame selection. Accepts my corporate vision insurance with…read morezero billing issues. Thorough, diligent, organized, and responsive. Highly recommend!

Dr.Abe is always amazing! She is so nice and helpful! I enjoy going to her. The staff is really…read morenice and helpful too! Definitely recommend it!

Last year, I went to Walmart for the first time to get my annual prescription/frames and new…read moreglasses for my granddaughter. The manager at the time made it a smooth process. Unfortunately, a year later we both need repair/replacement glasses before our allotted benefits and the process didn't go as smooth The communication and policies were poor. Walmart just took over the vision department and I guess they changed a lot of policies from the previous business. Their response was we don't do that anymore to 3 requests I.e. I asked if I could pay over the phone since I lived 45 minutes away and they said no. Then I proceeded to change my granddaughters prescription as it was necessary per her doctor. They ordered it and we picked it up with no issues. When I needed to fix my damaged glasses is when they said I needed to pay for it before they could put in my order. I said ok since it was urgent that I get it repaired and they said they would let me know my portion after they submit my claim insurance. when my lenses finally came in they said they could'nt file my claim. I said u did for my granddaughters glasses and she said we ate the cost for her claim $30. This was the first I was hearing about it. After going back and fourth with them and my insurance numerous times Walmart said they couldn't help me so I had to pay the $298. If I knew this in advance I wouldn't have proceeded. THANK GOODNESS for Crystal and Cheryse from the Honolulu store who so happen to be helping the Kona location with staffing. I was getting calls from the billing department for the $30 and the guy from there was so apologetic and was trying to help me resolve my frustration and said to have my insurance call them to see what could be done. My insurance ended up calling Walmart and that's when Crystal helped with awesome customer service and heard my concerns and did something to try and resolve my inconvenience. I've been in the customer service industry for over 35 years as management and I want to commend Crystal and Cheryse for going over and beyond to help me with everything. Instead of saying they "can't" Good employees are hard to find nowadays so be lucky you have them.

Efficient, knowledgeable, and engaging staff. All my questions were answered! It was a pleasure…read moreworking either Vanesa and others!

Dr. Senft has been my Primary Eye Doctor for the past six months. She is always smiling and very…read morefriendly. She also had the best staff, who are very knowledgeable working with her. I've been having headaches for as long as I can remember, and none of my Drs. could explain it. I've also been having difficulty driving at night. After seeing Dr. Senft, and having the laser treatment done, my headaches have subsided and it's a lot easier for me to drive at night. Wish I knew about this sooner. I've also told Dr. Senft about my grandma and how her eyes have been affecting her. My grams went in, had the laser done in one eye, found out she needed cataract surgery done on the other. After the surgery, my grams is much happier and very appreciative of what Dr. Senft and her staff has done. Just like any eye dr. the wait time for some patients is long, depends on what you're doing. However, they do let you know how long you may have to wait and they also offer coffee, tea, water and pastries while you wait.

Dr. Senft is a brilliant surgeon and diagnostician (trouble finder and fixer). My eyes are safe…read morewith her. I am intrigued as they add wellness services to age us younger longer.

They don't even care. Can't get an appointment, despite urgency and recommendation by the ER for…read morefollow up. "Like I said, go to the ER."

Dr. Senft is the reason I see! My husband and I both had successful cataract surgery and after 15…read moreyears, I still have 20/20 vision!

My husband & I have both recently gone here & had great service. He had dry eyes & needed a new Rx…read morefor glasses. I have glaucoma & needed my pressures checked.

I went to this business for a few years; it was very different from any vision care provider I had…read moreever seen as you feel like you are on an assembly line - you are deposited from one room to another for various tests. Last year I needed cataract surgery so I had my appointments set up for all the pre tests. Staff told me Medicare pays only for distance lenses. I had done my homework and knew this was a lie - Medicare does not care if you get distance or near lenses. I figured I would speak to the surgeon but never had that chance. When the woman called to schedule my appointment I was unable to make the date she wanted, she became angry and said "I guess we're done here!" And hung up on me! Appalling patient care!!!! I went to Alaska for my surgery, had an awesome experience and got the near vision lenses I wanted!

Dr. Kojima explained everything in a way that was easily understood. He listens well and makes sure…read moreyou have all your questions answered. Very friendly and easily accessible person.

Dr Wally and his staff never fail to give us a quality yearly eye exam! They call with reminders…read moreand email too- appreciated. The preliminary procedures are fast and efficient and quickly reviewed by Doc- his attention is detailed and thorough especially if a regular patient as he can update results on the spot. Insurance accepted and Costco location is convenient. Thanks for your service DrWallyKojima! Susan McClelland

FYI, this is a duplicate listing for this business. Their other main listing currently has 5 stars…read more Dr. Senft saved our vacation! This is our first visit to the Big Island and even the concierge at our resort admitted that good doctors (especially specialists) can be extremely hard to come by as many apparently return to the mainland in time. We called and emailed around to a number of internet search results and Dr. Senft of Island Eye Care was the first (and only) to respond. She was extremely pleasant on the phone and offered that she would be happy to head in to her office (at a time when it was usually closed) to take care of us. After an unsuccessful visit to an unrelated urgent care facility on another island, Dr. Senft was an absolute pleasure to work (and chat) with, and her specialized knowledge was exactly what we needed to get us back on track.

I'm on vacation for my birthday and Mother's Day, I woke up with my eyes shut with green crusty…read morestuff :( swollen pain ugh go to urgent care got an ointment 3 days later and I'm here on the big island on Saturday miserable the day before mothers calling different dr offices for eye specialist since the meds didn't work from the urgent care. I wasn't expecting to be seen by anyone anytime soon. Until we left a msg for an emergency visit and dr Suzan Senft called me back and said to meet her at the office since I was so miserable. She is an amazing doctor ( surgeon ) and person she checked my eyes and called in the correct prescription. So I was seen the day I called and now I can enjoy the rest of my vacations :) thank you dr Suzan Senft. You are my hero!