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Tu Casa Realty

5.0 (1 review)
Closed • 8:30 am - 5:30 pm
Updated over 3 months ago

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2 years ago

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Rental Management Group

Rental Management Group

(31 reviews)

Galleria/Uptown

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

My experience with RMG Management was extremely disappointing. After moving out, they attempted to…read morekeep my security deposit without a valid reason. I had to take the matter to court to defend my rights. Once the case was filed, they quickly tried to reach a settlement and return my money, which says a lot about the situation. It was a stressful and unnecessary process that could have been avoided if they had acted fairly from the beginning. Tenants should be very careful and make sure they document everything when dealing with this company. Based on my experience, transparency and fairness were lacking.Anait Diaz.

Oak Loop Properties

Oak Loop Properties

(8 reviews)

River Oaks

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Management of ICON

Management of ICON

(6 reviews)

Third Ward

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

Avoid ICON Management entirely…read more This company has caused me an unbelievable amount of stress and frustration as a property owner. Hiring them was a massive mistake, and I genuinely regret trusting them with my property. The communication has been terrible from start to finish. I constantly had to chase them down for answers regarding MY own property, MY own money, maintenance issues, accounting, inspections, and tenant matters. Instead of transparency and professionalism, I received vague responses, incomplete explanations, delays, and constant confusion. The biggest issue is the complete lack of accountability and documentation. They cannot properly explain where the tenant security deposit/reserve funds went. I was told the money was supposedly used for maintenance items, yet when I requested receipts, invoices, work orders, or supporting documentation, they could not provide it. As a property owner, that is completely unacceptable. How do you spend an owner's money yet fail to provide basic proof of where it went? That alone destroyed my trust in this company. I repeatedly requested maintenance records, inspection reports, photos, invoices, and accounting documentation and was continually left in the dark. Simple requests became exhausting battles just to get basic information that should have been automatically provided from the beginning. The entire operation felt disorganized, unprofessional, and honestly very shady. I never felt confident that my property or finances were being properly managed. A property management company is supposed to reduce stress for owners. ICON Management did the exact opposite. They created more stress, more confusion, and more frustration than if I had simply managed the property myself. And don't even bother trying to get them on the phone -- they never answer. Terrible communication, terrible experience, and honestly unprofessional people to work with. I cannot recommend strongly enough that property owners avoid doing business with this company. If you value professionalism, transparency, communication, accurate accounting, and accountability, stay far away from ICON Management.

Tu Casa Realty - propertymgmt - Updated June 2026

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