JACK is your basic casino with a game for everyone. They have plenty of table games and slots, but…read morethe buy-ins are usually pretty high even during the week. There could definitely be more options for food and drinks but overall it's a good time if you're downtown. They do also have a sportsbook if that's more your thing. One other downside is that they don't offer much in the way of newcomer rewards like other casinos do.

Lose,Lose,Lose It seems they have tightened all the slot machines!!!…read moreMy wife and I go just about every Monday, we enjoy the Buffet and promotions... But to LOSE over $100.00 every time we go is getting old.

Great time at the Jack. This place has been recently remodeled and it looks great. Decent…read moresports bar area. Two small bars. Improved food options. Active slots. Friendly staff. Good visit as always and the refreshed look is great.

They are doing a bait and switch. They say you are getting a Silver Quest, 2 litter commercial…read moreblender. Then when you get there they give you a cheap brentwood blender. I thought this was illegal?

Stopped to check out the sports book while at the Monsters game. Slight delays getting in but for…read moregood reason as the Sportsbook is open to public as well from outside of arena. Upstairs has a nice bar area, plenty of TVs and a few betting kiosks. Downstairs has an area but with a bar, tables to sit, kiosks, and a few windows to place your bets. This place is open independent of any events at the arena. Definitely worth a stop.

We popped in during a pub crawl so I could place a few bets, and it was a nice surprise. The…read moregentlemen at the counter were friendly and professional, the machines were easy to use, and the security employee at the door kept my girlfriend occupied with pleasant conversation while I did my thing. The operation came across as clean and classy. I would definitely visit again. Thanks Caesars!

My husband and I recently stayed here for an overnight during a road trip. I usually hate staying…read morein hotels for just one night, but I must say that I really enjoyed our brief stay. Upon entering the hotel, I immediately took note of the signature scent. The lobby smelled clean, elegant, and subtle. It's hard to explain, but I loved that aspect of the stay. It made the hotel feel luxurious. The restaurant/bar located on the second floor just above the lobby was LOUD. It definitely sounded like the guests were enjoying themselves. There was some sort of convention in town, so the crowd was mostly professionals from that industry with a sprinkling of other guests. They'd been enjoying the libations! After taking our things to the room, which was very clean and tidy, we rushed to order pizza and wings from the bar before the kitchen closed and then ordered drinks to enjoy while we waited. Once we had our pizza in hand, we made our way up to the room to settle in for the night. The food was decent. The staff was kind and accommodating. The location was nice. That night, we went for a walk in the area and felt safe. The next day, we walked to a nearby diner for breakfast. The location actually panned out to be perfect for us. We were able to do a little exploring and sight-seeing in the short time that we were in the city. We requested a late check-out and they granted that request which made our exploration possible.

The location, staff, and room features were all great. The restaurants/bars seemed a liiiitle…read moreover-priced for what you got, but then again you don't have to leave the hotel, so pick your poison. My only real complaint was that was couldn't get our room temp below 74 (which is just about SATAN temperature. Humans need 68-70). The A/C was running and blowing cool air but just not enough. Other than that I'd be happy to come back!

Had a great time with family and friends but was a bit concerned about the urine smelling theater…read moreroom and the general smell of stale throughout the building. Let's take a little more print in presentation and cleanliness ,

PROS: just came back to this place and it's still amazing! Six floors of display items, items from…read moremany performers even those that aren't in the hall of fame, good prices, nice food, some of the staff is friendly. Huge gift shop CONS: some of the staff isn't friendly (the food staff), the top floors are also way smaller than the bottom floors, gift shop is overpriced, no parking lot despite the size of this place OVERALL: I still give this place a five star review despite some issues it has. I'll always come and visit this place. Merchandise is always revolving so no two visits are the same

I have stayed at this property several times, and it continues to fall short more often than it…read moredelivers. While it carries the Ritz-Carlton name, the overall experience does not consistently meet that standard. During my most recent stay, I again attempted to use mobile check-in. As with prior visits, it did not work, and I ultimately had to check in at the front desk. Staff attributed this to an "app glitch," which is the same explanation I have received multiple times. At this point, it appears to be a recurring issue rather than an isolated one. Check-in itself was slow, with multiple guests waiting, and the staff was not particularly welcoming or attentive. The layout does not help the situation. The fireplace is positioned near the check-in line, which may have been intended to enhance the atmosphere, but in practice it makes an already crowded and uncomfortable waiting area worse. After checking in, I asked for contact information for the front desk manager. No business cards were available, and staff could not provide direct contact details. One employee later identified themselves as a front desk manager and offered assistance, but given the experience up to that point, it did little to instill confidence. The room was acceptable but unremarkable. It was slightly better than what you might find at a lower-tier brand like a Fairfield Inn, but it did not reflect a luxury standard. The mattress had a noticeable dip in the middle, suggesting it is due for replacement. There are a couple of positives. The location is excellent, right in the center of downtown Cleveland with direct access to the Terminal Tower complex. In addition, the fitness center is genuinely top-notch and one of the stronger features of the property. That said, I have stayed at other Ritz-Carlton properties, and this one does not compare favorably. The pricing and brand set a high expectation, and this property does not consistently deliver an experience that justifies either.

The Ritz-Carlton in downtown Cleveland is a luxe experience with much to offer to the tourists and…read morecity residents. I visited the hotel on two occasions, the dining side. My first visit was during Wednesday DJ series. My second visit was for an event featuring Ritz's high tea. My review includes collective reflections. AMBIANCE: Historic charm in the heart of the city. The hotel is the part of the legendary Tower City Center (with entry from the center or main separate entrance). While I'm unfamiliar with the hotel experience, I can speak to the hospitality portion. The hotel features the main restaurant Turn Bar and Kitchen, and lounge-like private space Highball, both located on the 6th floor. The same floor also has Radiance event room (on the smaller side) with picturesque views of the city reservable for events. The ambiance is certainly upscale. FOOD/DRINKS: I had several dining experiences at the Ritz (high tea and restaurant experience). I regret to share that I found none of them impressive or the best in the city. The food and drinks were very subpar, and not memorable. I tried Berry zero proof mocktail ($15) and wild mushroom flatbread ($18). Mocktail was okay, nothing distinct. Flatbread was small and lacking flavor. The most annoying part of the dining experience is that I had to order mocktail from Turn Kitchen and food from Highball. Highball menu doesn't include spirit free choices which is a clear miss given the current trends. It was inconvenient to travel back and forth. HIGH TEA: I attended an event that featured an element of Ritz's high tea. The regular reservation is available through Eventbrite and is priced at $65. The decor, level of detail, and service were excellent. The tea experience was pretty average. Tea at the tables was served lukewarm and pretty diluted. Sandwiches and desserts were most likely prepared well in advance, didn't taste the freshest. I most liked crème for biscuits and cucumber sandwiches. The Ritz team presented tea to our tables which was a nice personal touch. If one wanted hot tea, there was a separate station with tea bags which was my go to. I had plenty of experiences at tea houses and tea events that far surpassed this one. This actually surprised me. SERVICE: The service at this Ritz is a mixed bag. Some personnel definitely lives up to Ritz service gold standard, other service is very average. I had wonderful experience with a waiter at Highball (5 star service and superior attention to my needs). Staff at high tea worked cohesively and was pretty nice. I didn't at all enjoy my interactions at the Turn Kitchen, it was very uppity and slow service. I wasn't at all impressed with Turn. The service felt so different across all these "restaurants" that it felt like I visited various businesses and not just one. I would recommend experiencing Ritz at least once for the views and luxe vibes. Personally, I can't find a good reason to return unless there is some grand event at the hotel. Or perhaps if the tea serves up bolder tea flavors and fresher food. I was honestly underwhelmed considering the brand reputation. I wish that our Ritz would be as amazing as the others around the world.