Lorenzo was upfront and thorough with diagnosing the issue for my car. On top of that, he was very…read morecommunicative, fixed the issue, and was very fair with his pricing. He even stayed late to make sure I got my car back the same day so I would have my car for work. Excellent establishment and I will be a returning customer.

Terrible customer service. Owner was very rude. I had an appointment at 10am to install interlock…read moreon Friday. They put other cars ahead of me and didn't start working on mine until 5pm at 7pm they still not complete. Still not complete They told me to take it to another garage. Last time I had the interlock installed with another garage it took them two hours and honored my appointment time.

My car wouldn't start this morning, so I had to call a tow truck to take it to a mechanic. I found…read morethe shop through a suggestion on my insurance app and looked it up on Yelp. I was pleasantly surprised they had a same-day appointment available. It turned out the issue was just the battery, and since I was almost due for an oil change, I decided to have that done as well. The price was reasonable for all the work, and they even gave me a discount for being a veteran. It was a great experience!

New to Tucson, I asked for recommendations on where to take my beloved 2007 Yaris, and was told by…read moreseveral people that this was the place to go. They were right. I had several things fixed and paid WAY less than expected. I'll never take my car anywhere else.

Update The free car wash with every oil change has been…read morediscontinued. The car wash is next door, but the 1500. a month plus in a wash fee was not in the future for the new owners. They bought all 5 locations , 3 in Tucson and 2 in California. I am hopeful the service quality will remain n

After having a really good oil change here and enjoying my experience, I went back to them when I…read morehad AC problems and paid three grand to have it fixed and was assured that everything would be fine and two months in it is broken again and they told me it would be $450 for one hose that wasn't part of the AC kit. If you're going to assure someone that their car will be fixed, you should replace all of the hoses in correlation with that. I most likely will not be back to this location specifically.

I can't say enough about JB's and the owner The personal…read moreservice that I received And the value of the work was just phenomenal I actually live 2 1/2 hours away My truck broke down closer to Tucson so I had it towed there Because I've just heard good things Not only did they do a good job and communicate with me She delivered the car to my home Which was above and beyond anything I've ever seen Again to the owner I say thank you for such good work They have been around a long time And I can't have anything, but great things to say I would recommend them to anybody Thank you again Jacque for such a great work

I had a wonderful experience with them. Very LGBTQIA+ friendly. I had my 2013 Kia Rio checked out…read morebefore a long trip, full synthetic oil change, and new wiper blades. I will be going back for addition work, transmission fluid change, and cleaning my headlight lens. Finally found an auto repair shop I can trust. Highly recommend.

I contacted this company to do a pre purchase inspection for me as I wanted to buy a vehicle in…read moreTucson and have it shipped to me in Honolulu. I'm so glad I did! Michele answered my call and was very nice and friendly. I contacted her an hour or 2 before the dealership closed. She assured me they'd (she and her husband the mechanic) go first thing in the morning. She was in contact with me and updating me the whole way. From contacting the dealership, eta, waiting for the keys and so on. Upon inspection they found so many things wrong with this vehicle that was not brought to my attention by the salesman at this dealership. The car had oil leaks, been in an accident, and the paint job wasn't as nice as the dealership was trying to portray. The dealership was asking 9k and it would have cost me 2k to ship to Hawaii! Michele and Rob just saved me $11k! I'm so glad I contacted them before purchasing that vehicle! I highly recommend this company and would definitely call them again! Oh! She also sent lots of pics showing everything they did not think was right with that vehicle.

I called about five days in advance to schedule a pre-purchase inspection. Initially, they didn't…read moreanswer, so I followed up with a text. They responded via text, and we confirmed the appointment that way. Since I was traveling from Las Vegas specifically to see a vehicle, I needed someone available on Sunday. After driving 6.5 hours to get here, they never showed up. Despite confirming the appointment, they ignored my follow-up texts and never responded to my call. Because I couldn't get the vehicle inspected, I had to leave without making a purchase. What a waste of time. No call, no text, no show, no service provided.

These two partners run a great auto shop. They specialize in Ford diesels and this is the second…read moretime they've worked on our 2012 F350. The air conditioning went out and the Tucson heat is climbing. They got us in within 24 hours and replaced the blower motor. Keven ordered another part that would have cost an additional $1000, ( they would have had to take out the dash) but once the motor was in it wasn't needed. This is an honest shop. Also we only have one rig in Tucson....we're snow Roadrunners ( natives to Tucson) and my husband had a new hip last week and I needed to get him to PT. They were fast and efficient while I waited at the shop. Keven even gave gave me a ride to a pickleball court that wasn't there and offered to take me to another one! This shop goes above and beyond and I can't recommend them highly enough!!!

Brought in my RAM with very rough idle and running poorly. I was in a bit of a dilemma as I had to…read moreleave town and K and R worked me in, diagnosed the issue (turbo) and had it fixed very quickly. The truck runs better than it ever has and I am very happy with the service provided at a reasonable price. Thank you guys!! Jerry

My family has been taking our vehicles to JEM Auto for almost 40 years. We have never had a problem…read morewith the work, Eric keeps us informed of what is being done, what needs to be done and what can wait. The work is done quickly and is reasonably priced.

Certainly this place never disappointed us! One man operation doesn't interfere with competency…read more Owner just knows how to find parts that save money & his prices are very fair.

Do not take your vehicle here! I brought mine in for a simple oil leak and it took them 2 weeks to…read morefix said issue which I told them was the main rear seal, they replaced basically everything else like the intake manifold gaskets, the engine valve cover gaskets, the engine oil cooler gaskets, and the oil pressure switch which was less than a year old, and charged me around $1,900 and I had to bring it back twice equaling a week each time and guess what! It's still leaking, and from where? The main rear seal, which is what I told them was the problem from the beginning, so in short they're just worried about the money, definitely not the customer service. And as far as I'm concerned they're backwoods machanics, definitely not worth the money they pry from your hands, and to top it all off no courtesy calls or nothing you have to physically call them to get an update or to even find out if your vehicle is ready, plus I had a quarter of a tank when I brought it in and when I got it back my light was on. Most unprofessional establishment I have ever taken my vehicle to. Would NOT recommend! Zero stars. Just really displeased and disappointed in the work ethic this place showed I was really hoping to have had this issue fixed but as of now I'm probably gonna go to a name brand machanic to have this fixed the right way

Beware!!! Im a Arizona native horrible mechanics they worked on my car and had it for months they…read morecost me thousands of dollars and still did not fix the car. It went in for a check engine light and 5000 dollars later came out with a check engine light i had to sell the car. They were nice when I came in and paid but everytime I left a check engine light. I still might file a civil suit heres my email if you have had the same problems ziggy897@outlook.com