I have been a tenant with Asurent for over a year. My experience with Rick and his team has been…read moregreat! They are always responsive, friendly and eager to help. From my first contact with them, I was treated with respect, and an immediate response. With the housing shortage in Medford, not many realtors ever returned my calls, or asked for applications and fees just to view a property when I was shopping for a new home. Asurent does not do that! Rent from this company if you can.

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

This is still a 4 star review…read more The motel is for sale and nothing much had changed. This time I position myself in the bed in a way that when I opened the blinds the wonderful vintage neon sign cast a red glow over me and room. The sign does not blink off and on; however, it did give a nice film noir feel to the room. I hope whom every buys this great vintage motor court does not change the sign or the rooms If you plan to spend time in Ashland do book as far in advance as you can. I tried to book for weekdays in mid September three weeks in advance and wasn't able to get a room for 4 days in one motel.

This motel attempted to steal $800 in an Airbnb fraud scheme…read more They called me to cancel less than 24 hours before check in. They said that a long term tenant refused to leave their room and that Airbnb won't let them take down the listing. I told them that's now how Airbnb works, so please either cancel in the app or tell me where to pick up the key. I told them multiple times that they had neglected to cancel the booking on the Airbnb app. If I had initiated the cancelation I would have been charged $800. And now my trip is ruined because everywhere else is booked up for the holiday!

Have resided here for 2 years. Wonderful staff, clean and safe complex, and great tenants!…read more 1.) The managers, Mindy and Steve, are just wonderful. The staff is attentive, courteous, and understanding. 2.) Grounds are well maintained and clean! 3.) Neighbors are quiet. Anjou does a great job weeding out problem tenants, and for that, I'm very grateful! 4.) Great complex if you have kiddos! 5.) Pool is clean and well maintained. 6.) They host a Summer party every Summer, and there's cotton candy!!! 7.) I can garden and have tomatoes!! Very much enjoy living here. 4 stars because rent keeps being raised every 6 months, and eventually I'll have to purchase my own home.

We lived at Anjou Club for 4 years and loved it. We now realize that not all apartment management…read moreis as amazing as ShyAnn and the rest of the office/maintenance team! We felt so taken care of and any issues we had were addressed as quickly as possible, usually same day. It's a great place to live and they really care about their tenants!

I have rented 3 different properties from APM over the past 6 years. They have always been prompt…read moreto respond, helpful and courteous. I have recommended this company with confidence to many different friends.

I've tried contacting them (Calls, voicemails, emails, portal messages) for over a week to try and…read moresee some properties. We're new here and want to rent, apartments.com is unfortunately loaded with these guys' places. I can't get any form of response. Just seems weird that even people wanting to rent from them can't get answers? Should probably listen to all the other reviews and avoid this place. Doesn't feel good

Stay here! You won't regret it…read more The setting and the hosts are wonderful. The rooms are great and comfortable. The grounds are nice and peaceful and even have a koi pond. Everything is within walking distance.

We resist the urge to so highly rate a place such as this, because it usually means we won't be…read moreable to get in again, it becomes so popular! But here goes... The innkeepers are ttruly charming folk who provide a beautiful experience with simple yet perfect accommodations. The setting couldn't be better and the location is ideal, situated almost downtown, half a block to the shops, bookstores, bars, and restaurants of the village. We rented a lovely one bedroom apartment for the most reasonable price. Best of all, walking distance to Caldera Brewery tap house! We loved doing laundry at Henry's laundromat, where we would visit the Book Wagon used bookstore next door. One has to drive to the laundromat, and the adjoining bookstore, but it's not a long drive. The location is also ideal because it's on the Northwest part of town closest to the town of Talent, where we enjoyed shopping for books, antiques, and other items.

Full disclosure: We just signed the lease but I must say that the staff, Lyna and Charles are…read morefriendly, the application process is smooth, no charge for the soft background check, the grounds are immaculate, a crystal blue pool with saline water that is beautiful, the apartment is clean and move in ready and it has a picturesque yard. There's an electronic security gate, covered parking along with extra storage, a modern washer and dryer in the unit along with modern kitchen appliances. And the view is spectacular. What a find!

lived there for two years super disappointed thought I was a good renter, then moved out and got…read morecharged for ridiculous things and way over charged for the thing I was charged for. I read the reviews before I moved in and thought I'm sure they were just over exaggerating..no no they were not. I will fight the charges. This is no ok or fair!

Excellence, these guys were fast and professional. I lost my keys on the mountain in the snow. They…read morehad a new key made within 20 minutes of their arrival. I was sure I had to have my truck towed to the dealer. But a quick google search revealed no dealer was necessary. They even gave me a nice pen, and I felt like the price was very reasonable given the circumstances. Thanks Again!

Ben is my go to guy for transponder vehicle keys. Last year he made me a hard to find 2017 Toyota…read moreModel 86 no buttons key - ( I hate remote control style keys). He also made me key by code for my 2008 Chevy van - also a transponder key and later an extra copy. I am also a locksmith but I don't do vehicle keys - I refer all people who call me back to Affordable Locksmith for this service.

Unbelievable rude, unhelpful and condescending. I have rarely written a negative review on Yelp but…read morethis is so deserved. I am moving to Ashland from Southern California. After communicating with Allenorth Properties via Zillow rental hub, I did submit an application on a property I really wanted to rent based on the photos, my knowledge of the area and looking at Google Street View and Earth. I went through the application process on their portal and submitted the $45 fee, which posted to my credit card. It took them 5 days to follow up with me, after I sent very polite emails and left a kind voice message. When they finally called me back, they said my application was never received. The agent acknowledged the fee had been charged, but said I must have made a mistake or "used the wrong browser" because the application didn't come through. The application process through their portal is a guided process with error checking that requires the fee as the last step to submit! Since they took 5 days to get back to me, there were now other applicants ahead of me. I had asked if my friend who lives nearby could do an in-person viewing the next day before I made a final decision. I had told them my friend is a school teacher in town and couldn't be there until after 3:30.The agent kept repeating "the time I am offering you is 1:00" so since my friend would still be TEACHING at that time, I asked politely if we could do a FT or Zoom walkthrough instead - which other Ashland agents have done for me - and she said no. Just incredible rude. I told her to refund my application fee and that I'd be going with another place. I have an "excellent" credit rating and am extremely well qualified with my finances - her, or rather the owners her employed Allenorth, loss.

Gina Allen is far and away the worst landlord I have ever had the displeasure of renting from. She…read morewas extremely curt and impatient with me the entire time I rented from her. I paid my rent on time every month and kept my rental in great condition. I was exceedingly polite and friendly in every single point of communication I had with her. She treated me like a nuisance and an inconvenience at every turn and it genuinely confused me. Simple phone calls about routine maintenance to the unit were met every time, without fail, with irritated tones and striated attempts to make the conversation as short as possible. Gina and David are abrasive, rude people and their business is a joke. I had a better experience with CPM and that is saying a lot. I will not miss dealing with this sad excuse for a rental agency. Signed, Blake Bell Former Tenant

The Cleaning Crew removed moss from our home & garage roof. They scrubbed it off with a brush and…read moretreated it with Wash Safe Roof Wash. They were on time, pleasant to work with and did an excellent job. Also really appreciated the interaction with Kerry who works in the office.

The Cleaning Crew is consistently professional each time I have used their services. From…read morescheduling to every completed task they are a well run machine!