This is a great place to live! The management is great, quiet, the apartment are roomy but…read moreaffordable, balcony storage, pool, free covered parking, very large living room, walk in closet, and maintenance is fast to respond. In southern Oregon, it's hard to find good management in my experience. The only reason why I'm moving is because I got a job in another state. I would stay at least a few more years until I settled down and bought a house! Such a great community.

I rented from this company from 2018-2019 while I was a student at SOU. My stove began leaking gas…read morein 2018 so avista disconnected my stove. It took Pacific Rental Properties three months to replace my stove, during which time I was unable to cook or bake.

Worst property management company I have ever had the displeasure of renting from. All the…read moreappliances are falling apart and when I complain about it, the managers exact words are "you are welcome to move out". Fuck this company and all they stand for. They don't give two fucks for their tenants. Carpets are disintegrating? Too bad. Doors don't lock? Oh well. Appliances broken? Your problem. Save yourself and NEVER rent from this trash company

As both a real estate investor and renter, and having worked with this company for numerous years,…read morewe could not be any happier with Shelly at New Foundations Property Management! The level and quality of thoroughness, which is provided for both the property owner and tenants, is bar none! It is very clear that Shelly is passionate about her business and its clients in every possible way. We value the professionalism, attentiveness and true concern they have for their client's satisfaction! We feel as though Shelly treats each rental as if it were her own property, as evidenced by our experiences with her and her company.

Incredibly frustrated with this property service. We rented a townhouse for almost two years. Each…read moretime we submitted a work order, the managers husband would DIY fix it. Each item would stop working again within days. We took it upon ourselves to fix multiple items out of our own budget on various occasions. When leaving, we spent 3 days (about 17 hours) scrubbing walls and crevices. Even went as far as doing things not on the agreed upon Move Out List, such as extensive carpet cleaning. My family owns various rentals so we are well aware of the condition of clean that things ought to be. We received less than a quarter of our security deposit in return. This company is incredibly disheartening to work with and is only in the business to get as much money out of their renters as possible.

All throughout our time at Charles Point Apartments (2021-2024) we were impressed by the rapid…read moreresponses from the staff and maintenance team whenever we needed anything fixed. The maintenance staff were always very polite and professional, and willing to answer questions or concerns. During the weekends they have an on-call maintenance man whom we met once during a maintenance emergency. The office staff have always been professional and helpful. A lawn care team comes in every week and trims, mows, and rakes the complex. The numerous garbage bins around the property are routinely emptied by the garbage and recycling trucks, and there were designated bins for Christmas trees after Christmas. They have a pool and small playground for kids, and the complex has a great neighborhood feel. Great for taking walks. I will note, because it did happen, that there was a double homicide in the Charles Point parking lot in December of 2023, and a murder-suicide in one of the apartments in February of 2024. I also observed a smashed-in car window this year (2024). Oregon in general has a lot of crime and a serious homelessness problem. Southern Oregon is not yet as bad as the Portland area, but if you are moving here from out of state you might be surprised at how bad the crime is. That being said--all three of these crimes I mentioned are not the fault of Charles Point. They do their best to keep the complex safe and well maintained, and try to give their tenants the best quality of life they can for where they are at. These instances could have happened at any of the complexes in Medford. I see a lot of bad reviews for Charles Point on Yelp, and I can't help but think that these folks were either problematic tenants or problematic applicants, as my family has had a really good experience here. During our stay we did our best to be good tenants--we stayed within the balcony guidelines, we notified the complex staff when there were issues to fix, and did our best to take care of our apartment. We got most of our deposit back. I waited to write this review until after 30 days of vacating the apartment in case there were any outrageous charges, but I am pleased to say that we received the kind of professional outcome that has been consistent with everything else during our stay. My family would recommend Charles Point.

Lived here years ago. Tenants can be loud. The cleaning fee for this complex and their others…read moreseem high.

I bought a place here about a month ago the board members and the people could not be nicer. A very…read morewell kept and very organized place.everybody's friendly and the grounds are beautiful.

This is not an Apartment Building but condos. There is a HOA fee that is equal to a mortgage…read morepayment. The property management firm does not adhere to their rules you are given when you buy the place so be aware that they have their own self interest at heart. They are realtors. They discriminate against disabled seniors. If they do not like you they evict you and put your unit up for SALE--AVOID AT ALL COSTS!!!!

I stayed at Coker butte estates for a little over 3 years the owner of the apartments is the most…read moreunderstanding and helpful landlord I've ever had. Without him I wouldn't have been able to purchase my first home. The rent is cheap and the apartments are top notch. He treats renters as equal as he can. The guy that left the 1 star review beat the piss out of his neighbor who was an elderly woman. He's a piece of human garbage. You can read about it on the Jackson county website. I don't want to give the impression that it's riddled with crime, it's not. There was virtually no crime when I stayed there maybe a few vehicle break-ins but nothing as grotesque as what David did.

Have resided here for 2 years. Wonderful staff, clean and safe complex, and great tenants!…read more 1.) The managers, Mindy and Steve, are just wonderful. The staff is attentive, courteous, and understanding. 2.) Grounds are well maintained and clean! 3.) Neighbors are quiet. Anjou does a great job weeding out problem tenants, and for that, I'm very grateful! 4.) Great complex if you have kiddos! 5.) Pool is clean and well maintained. 6.) They host a Summer party every Summer, and there's cotton candy!!! 7.) I can garden and have tomatoes!! Very much enjoy living here. 4 stars because rent keeps being raised every 6 months, and eventually I'll have to purchase my own home.

We lived at Anjou Club for 4 years and loved it. We now realize that not all apartment management…read moreis as amazing as ShyAnn and the rest of the office/maintenance team! We felt so taken care of and any issues we had were addressed as quickly as possible, usually same day. It's a great place to live and they really care about their tenants!

This is managed by Ave5, a -------- management company whose only job is to observe residents and…read morefind faults with them. You might as well get a room at you local police station. On top of the rent you have to pay or water, sewage & garbage. They dont provide washer/dryer. DO NOT STAY.. some of the residents are racist. You can get evicted for no reason. You have been warned. Also stuff breaks down all the time. They dont maintain it well

Wonderful experience! Mari in the office has been receptive and welcoming. Maintence is prompt and…read morefriendly. I thoroughly enjoyed living there and have recommended this to others. Thank you!!!

I Emailed them a couple of years ago, the responce was if there was an opening for a bottom…read moreapartment they would Email me. They have for rent posted once in awhile, but have not ever Emailed me. White woman speaks with forked tongue.

Good management, good maintenance, good perks but the pool could be bigger for the asking rent…read moreprices. All around a pretty laid back place to live...

I rented from Sterling West from July 2022 until December 2025. Management was professional and…read moreresponsive. They responded to maintenance requests promptly and assured that all maintenance needs were addressed thoroughly.

They do not care about fixing problems. I have stated several safety concerns with the property and…read morehave received a response of we are working on that. For two years? Someone will eventually get hurt. Something that could have been avoided.