5/22/15: Truly touched by the efforts of the manager, Josh, who reached out to me yesterday. He came by again today and worked for several hours on the shed. He took full responsibility for the experience I'd had earlier and MORE THAN made it right in every way. He personally painted the shed again from top to bottom and improved upon fixes that were done earlier. He even fixed little things that I didn't care about just to make it right. He was gracious with an EXCEPTIONALLY positive attitude and will take away from the experience and pour into his vendors to help them do a better job overall. He actually thanked me for my review. And, let me just say here, that is just exactly what I would have wanted, that folks with take it to hart and train up! I don't know now that I would have changed a thing if only to see this individual step up the plate to improve the company. Josh also left peg board, extra trim for the other shed that was showing wear (due to age). There was also an adjustment made for my trouble. We all blow it and fall short. Sometimes folks, and companies, just have a bad day doing what they do, but when that happens and folks reach out it's all about taking responsibly and making it right. So it's with this in mind that I again thank you, Josh (Tuff Shed) for the personal service and your effort that reflects more of what one might do for a family member than a customer. I couldn't have been more pleased! I have high expectations for Josh and his influence at Tuff Shed. Each day is an opportunity that I know, in Christ, he will not miss! Thank you Lord for this redeeming experience and for the new shed that you have given us! It's just beautiful! -G read more

Made decisions very easy. Brandon helped us understand our choices very clearly. We would highly recommend going there.

Installation crew using nails longer than needed for the shingles. Every nail was protruding through the ceiling and when I brought it up to the area manager, he claims that's normal and even the models shown at the local stores all have them. I understand a few nails here and there around the studs and frame but millions through the ceiling was uncalled for. I sent videos and pictures to John Silva the manager, only to be ignored now that the videos show no nails through the ceilings of the model sheds. read more

Tuff Shed Fresno - Nails on my shed - Building Supplies Near Me - Fresno, California

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This was easiest most competent person I have dealt with,explained what I wanted, Javier drew up plans exactly after a few questions,finalized the plans and scheduled delivery,delivery was on time with no hicups read more

Cassie was great and definitely recommend talking to her if your looking for a Tuff Shed. Thank you Cassie for your h

I've been wanting to get a shed for my storage needs for some time and Jose with Tuff Shed helped me out. Jose was such an amazing employee to help me find the one right design for my needs! Couldn't have asked for a better person to help me out. I recommend Tuff Shed and speak with Jose. read more

Installers were great. However the order was incorrect, so the installers had to leave what was correct on the order and reschedule. I was never able to reach the scheduler and the person answering the phone did not have access to the schedule. I had to cancel plans to accommodate them once again. I requested some sort of compensation for my inconvenience.....twice. It never happened. Stephanie from the Visalia office was very kind and helpful. She would pick up the phone when the Fresno office wouldn't answer. So beware. read more

I had a great experience working with Javier he listened to what I needed and walked me through the process. I would give him a call if you are considering purchasing a shed. I had an Awesome experience read more

Like the customer service Javier was great! First time customer. They made it easier than going to home depot.

Cassandra was great! Gave all the details and walked me through everything and answered questions! Sold! read more

Javier did a great job. Very pleased with the whole process. This will be the third Tuff shed we've purchased through this store. Weve always been treated very well. read more

Cassie Green was excellent! Walked us through each step with lots of care and answered all our questions. Viewing samples was very helpful in making our decision. read more

We love our new Tuff Shed. We moved from 2,500 square feet to 1,000 square feet so really needed a secure place to store many treasures (at least in my mind). Our 10x12 shed is well constructed and tight--not to mention pretty cute (according to my granddaughter). Mike helped us design a shed that met our needs and the construction crew was great. My husband is an engineer and is impressed with the quality construction. read more

Tuff Shed Fresno - Our new shed. The window box now has trailing geraniums - Building Supplies Near Me - Fresno, California

After feeling pressured and in distressed during a move and searching for options to storage my belongs I came directly to tuff shed and Cassie gave me peace of mind helped me from the minute I walked in explaining thoroughly all my options at the end of this purchase I felt as if a ton of bricks came off my shoulders knowing that in days I would have what I needed with a monthly payment I could afford Thank you! Cassie read more

Could not of been nicer!! Shylanne sat down with us and answer all of our questions, made some suggestions on size, and add ons we may need, needless to say she was point on... Great customer service! The shed was delivered within days, constructed, painted within 4 hours... I truly recommend Shylanne and tuff shed.. read more

My husband and I and our 2 little girls came into Tuff Shed Fresno today and purchased an 8x8 Premier Ranch. Mike Fox was extremely helpful and was fast and friendly. He made the transaction go smoothly and even had a toy that he let my daughter play with while we signed the contract. We purchased our shed and then was informed it would be delivered within 2 days which was extremely exciting since other shed companies said it would take at least 1 month. I Highly recommend purchasing from Tuff Shed of Fresno. read more

Customer service at its best! From start to finish, Tuff Shed worked on getting me the backyard shed of my dreams. Shyanna at Tuff Shed was always quick to respond with my many questions. Thank you to the installers, Jesus and Eric, as well who were quick and professional. My shed is top quality, and I am happy I chose Tuff Shed. read more

Tuff Shed Fresno - Tuff Shed - Building Supplies Near Me - Fresno, California

We purchased our Tuff Shed through the Fresno Tuff Shed office. Mike, with his knowledgeable and honest recommendations, and his great patience, was a HUGE help to us as we designed our custom shed. Communication throughout the whole process was excellent - very professional and courteous. The installers were very respectful and made sure that we were satisfied with everything before they left. Any questions we had after installation were promptly answered by Mike. We're transforming the shed into a home office and look forward to the "move-in" day! read more

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Came by at 2:30pm on a Saturday and Marco was out to lunch. Said he'd be back in an hour. Never came back. Wasted two separate visits o this location. I guess they don't need the business. read more

I had a long narrow area I wanted to put a storage shed in. The salesman Michael was able to put one together with my specifications. He was able to add extras & still kept it in my budget. I highly recommend them. read more

We had a great experience at Tuff Shed! Shyanna Lujan was very helpful and easy to work with. She made the whole process painless! We are looking forward to the installation. read more

Holidays rolled around only making my clutter in my garage an eye sore... Came to Tuff Shed and spoke with Shyanna, she was friendly and made us feel like we were heard. The whole process was fast and my husband and I didnt feel pressured. Communication was always there from start and even after being finished. We ended getting a 10x12 Ranch and the installers were in and out in a few hours and super friendly, Ceaser was inventive with his work and made sure it was up to our standards when we were around. read more

Bought two sheds in 2009. Still look like new today. Lost a trim piece putting in a ramp. Gave up looking for it. Drove out to Tuff Shed to buy a new piece. Guys in the showroom said that's too bad, here's a new piece, NO CHARGE! read more

My Wife ordered an 8' x 12' Tuff Shed from The Home Depot for my 40th birthday Gift. They delivered it, Constructed it, and painted it all today in about 4 hours. They did a great job on the construction of the Tuff Shed and being friendly. But, I'm not so happy about them leaving several large spots of paint on my lawn. It will probably take a few months for those spots of grass to grow back leaving an eye sore for now. I would only hope they use a drop cloth at their next site and save that home own an eye sore! read more

My Tuff Shed installation left me disappointed and frustrated. What was supposed to be a 3 day turnaround turned into a month long ordeal. The shed was very poorly built and in the end I was asked to complete repairs myself. I'm left with a damaged and flawed product. Here's more details if you're interested: The install crew that showed up was missing some tools needed to complete the install, and the shed itself was missing some pieces. They chose to try and install it anyway which left me with a poorly built shed that was missing pieces. I opened a warranty claim and the office sent the same contractors out for the repairs. Some repairs were made, other additional problems were created, mostly due to them not bringing sufficient tools for a second time. In fact I loaned them some of my tools and they took one with them when they left (on accident). A different crew showed up for the second round of repairs, they also did not have the proper tools and left without doing any repairs. This crew remarked that the original installers did a very poor job and that I'd be right to be upset. The assistant manager took up the case and we spoke on the phone a couple times. Ultimately he asked me to complete the remaining repairs myself and I was told I would receive a refund of $22 (which I never received). I completed the remaining work on the shed and fixed what could be fixed. At this point I'm left with a sub-par product, which I have had to invest my time and additional money into. Everyone at Tuff Shed and the contractors were friendly and seemed to genuinely want to help. However, for all their good intentions they fell short on their quality of work. Then when it was up to the assistant manager to make things right he also fell short. If my company failed a client to this degree I would offer them a full refund. The $22 refund I was offered was pretty much meaningless, and the fact that I never received it just solidified their failure. read more

We ordered and put a down payment on a Tuff Shed. We were pleased on how we were treated in shop during the purchase. My husband has called and left several messages with no return phone call and our shed has not been delivered. Very upsetting. read more

I purchased a Tuff Shed. The gentleman who helped us was very knowledgeable and helpful. We were helped quickly, no waiting time at Tuff Shed. We ordered our custom Tuff Shed and a week later, it was built in our back yard. Quick and great service! read more

From sales installation to follow up after the shed was installed they have been a model of what businesses should be like. They came to my house to make sure everything would work, showed up on time for install and helped me out after the sale was completed. I would recommend the service side of the company in a heartbeat. As for the product itself it appears to be a quality build. Only time will tell. At this point however I am confident that it will last a long time and serve its purpose. Awesome job to everyone involved in my purchase. read more

After posting the previous review, Tuff Shed contacted me and had the nails fixed. Thanks for responding to the review and great customer service. read more

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We went to Tuff Shed in Fresno on S. Sara and were assisted by Michael Lewis... he seemed nice and friendly but sadly he outright LIED to us. When we came in we knew exactly what we wanted. I had been playing around with the online simulator via the Home Depot website and he said " I don't have access to those quotes, we'll have to start over" that was fine. I thought the quote seemed high but he assured us we were getting the BEST POSSIBLE DEAL! When we left it just wasn't sitting right so I went back online to the Home Depot site.. it was over $1200.00 cheaper, the next day I called to inquire with Home Depot to make sure they were the same, they told me the walls were different it would be $132, and the floors would be $78 and then it would be 100% the same. So I called Michael back. He was cocky and insisted it was different because of the walls and the roof, I explained I was aware and of the small price to bring them up to the same, his response was a cocky laugh and a very rude " So what do you want me to do then?" I advised him to cancel my order and he said well let me pull up their quote... apparently he had access the whole time. Save your time and money. Go to someone who cares about you not their own well-being and pocketbook! read more

Great experience, the guys were professional and our shed is well built. I would definitely recommend to a friend.

The wood isvrotting on the corners and the nails are rusting. I was expecting the building to hold up better, but I guess that it was not built to last. read more

The service is horrible. Rudolfo May be the worst sales person I have ever dealt with in my life. He tells you he will call you back and doesn't for days. He told me the order would take 6-8 weeks and three months later he still didn't have the permits. He kept telling me we could cancel at anytime. Who would lose a 7,500 sale? I would never recommend dealing with this agent. read more

My Tuff shed, installed in 2006, purchased through Home Depot, is still standing and in great condition. Recently, while playing ball one of my grandsons broke the glass on my skylight. I placed a call to Tuff Shed, Fresno and spoke to Tony. He advised me of replacement costs. He also advised me of possible less cost at Home Depot. So, I bought a skylight at Home Depot. Turns out it did not fit. So, I called Tony. Next thing I know a worker was sent out and was able to install the skylight I purchased from Home Depot!!! Great and quick service! My problem was solved promptly. thank you Tony and Rogelio. read more

IF YOU WANT A TUFF SHED - BUY IT THROUGH HOME DEPOT - EXCELLENT CUSTOMER SERVICE-BETTER PRICING and IF YOU HAVE ANY PROBLEMS YOU KNOW IT WILL GET TAKEN CARE OF. if you buy direct from the 2431 South Sarah Street Fresno, CA 93706 location...... YOU ARE PRETTY MUCH ON YOUR OWN IF THERE ARE ANY PROBLEMS Piss Poor attitude. Poor Communication Stay away from their sales Rep Jeff . 45 minutes late for signing appointment and didn't even bother to call. Submitted all paperwork and did not hear anything for a week. I finally called the following Monday and no one at the Fresno office could help me. I had to wait for Jeff to call me back which was the following day and turns out there was a problem with a form. He didn't apologize about not getting in touch with me sooner or even try to fix the problem. I told them to keep their shed. If you check out glassdoor.com and look up Tuff Shed or just google Tuff Shed complaints / reviews you will easily find countless complaints like mine about their poor service and poor craftsmanship. If you have to have a "Tuff Shed" save yourself some money and a headache BUY it through Home Depot . I got a super deluxe shed including Paint, shelving, vents, upgraded flooring and double doors for the same price I was going to pay for a stripped down box from the Tuff Shed Store!! read more

I love the new tough shed , but it was installed by putting pieces of wood all around the bottom metal portion to level it out. It was purposely put on a piece of land I thought was level and had it not been, I was willing to have concrete poured. I would have also leveled it to the degree it needed to be, but was not told by the "crew" that installed it to do so. It looks silly frankly and my neighbors agree! This is a disappointment. read more

Had a great experience with tuff shed. Julia and her staff were professional, nice, and very attentive. The two gentlemen that came by to do the actual building of the shed were polite and attentive to details. Would definitely buy again from them. Recommended read more

Very happy with my new Tuff Shed. I dealt with Mark Kaljumagi of the Fresno store. He was very knowledgeable about the construction , help me with some modifications I wanted and made sure it was done on thime with out any cost over runs. I would recommend this company. George Payne read more

I was looking forward to my Tuff Shed. Saved my money and visited your Fresno, CA store. My experience was very positive and the salesman was wonderful. I was told that everything would be completed by May. This was great! Then it started raining and didn't let up. No worries, storm repair and flood damage repairs were priorities. Finally, the plans were approved and the building permit was issued. The concrete was poured, approved and construction was ready to start in June. A bit behind schedule, but not that bad. Then things turned bizarre. The crew was late arriving to start construction. I was told that they had to detour to another highway to avoid the CHP weigh station. Apparently the trailer was not properly licensed. So construction finally started. Day one was not positive. After the walls and roof were put on, a construction member noticed that the anchor bolts were too short. So construction halted and I was called by the foreman and told that the concrete had to be ripped out and I had to start over. This was unacceptable, partically since the building inspector and a Tuff Shed employee approved the site prior to construction. Your foreman had to be told to fix the problem and go forward by me and my husband . This took another two months. It turned out that nothing was mentioned on the plans that the concrete contractor followed that were blessed by the county and your company. Sadly, the foreman would not speak to me only my husband. I found this to be disrespectful and unprofessional. I picked the building, signed the contract and paid your company. (My husband got in trouble with me for allowing this outrageous behavior. He had to tell the foreman more than once to speak to me.) In late August, construction resumed, more than nine months after I signed the contract. Then things got worse. I should have halted construction at this point, but I wanted the job completed. I visited the Fresno office to see when my shed was going to be completed since no one was communicating with me. Painting started, but the building was not completely caulked nor the windows or trim were taped off. The stain was rolled on. What a slop job. Stain on the windows and trim, the stain was applied unevenly with drips and runs everywhere. I was deeply disappointed. Another three weeks passed and the crew returned to finish up. Another mess. When you apply a second coat of stain, the color intensifies and deepens. The rest of the building was caulked, but white caulk meant the new coat of stain didn't cover the white caulk and it bled through. Of course, the windows and trim were not taped an protected. More stain was slipped on these surfaces. The worker wiped caulk from his hand on the trim. More uneven stain application, runs and drips everywhere. Stain was dropped on the concrete. Of course, I was called when the foreman pulled the worker from my job to another job. I was still optimistic when I got home and was devasted and furious and what I found. One bucket of stain was left open with a roller still the bucket holding the lid partically open. The bucket was closed, but the dirty brush and rollers were left on the floor and still wet with stain. I called your company and issued another complaint and fired your company. The next morning the foreman called me. However, he told me to hang on while he hollered at someone. I hung up as I was at work. I called him back at my break. Now he wants to know what he do to fix the problem. I fired your company a second time in 24 hours. Two weeks after this, I drove to your Fresno site and paid the final bill, more than 10 months after the contract was signed. I believe in honoring contracts. Something I am not convinced is important to your staff at the Fresno site. I want to mention that your salesman's, Rufino, is a class act. I contacted him many times during the build and its disastrous conclusion. Also Tara did a fabulous job communicating helping me. Now I have a shed that is a mess. I will have to remove the caulking, repaint the walls and trim. The clean the windows. Finally, the stain, brushes and rollers will need to be disposed of at my expense. I have plans for more outbuildings, but I will contract with your competitor or a private contractor. Sincerely, A very frustrated and unsatisfied client. read more