For years I came in to just look and kept coming back. Then I finally saved up enough to get my…read moreswim spa. So glad I used Jeff and hi crew. Everything went smooth for delivery. I noticed a bad review from someone wanting quality spas to fix every issue with items that had nothing to do with buying a spa! Do your research and higher a contractor to level your deck or concrete pad, not spa companies fault you didn't have that ready before they arrived. Sounded to me like a bad customer leaving a bad review. I feel sorry for Jeff and his crew having to deal with bad customers. Again Jeff and his spa crew do great work.

I've tried 2 times to get a repair person out to work on a leak in my hot tub plumbing. Once I left…read morea message and was assured someone would call back to set up a service time. Second time I talked to someone who set up a service time and nobody showed up or called to cancel.

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

Absolutly the best! I needed a pump relaced. Called them and they got right on it. Couple days…read morelater we were up and running. They are the best!!

Brandon provides excellent service. Spa retailer was telling me I needed a new panel. Brandon…read morerepaired it in one day for a fraction of the price. Highly recommended!!

So grateful to find you again Brandon. As usual you were more than helpful and willing to walk me…read morethrough what was wrong with my spa, your diagnoses was spot on and and I was able to pick up the parts from you and repair it myself in less than an hour. Many thanks go your way!!!!!!! Harry

These people are both passionate and very informed about all things spas. We received great…read moreassistance and quite an education about a spa that we took over from previous owners. They knew the part we needed and had plenty in stock. And wow, what a huge display of spas! The two people who helped us were very friendly and helpful. Great place to get a spa and support!

We bought our Arctic Spa almost 3 years ago and we've been very happy with it. This week we…read morescheduled a service call. The technician, Collin came out, identified the issue and was able to fix it on the spot. He also answered some questions that we had and went above and beyond as well. I'd highly recommend Arctic Spas Spokane if you're looking for a quality spa, friendly customer service along with knowledgeable and competent staff.

These guys and gals at Cedar Mountain Spa Covers are the best ! From the nice lady on the front…read moredesk to the gent that loaded me up, these are just great folks that deserve our business. I was replacing a 7 plus year cover, they had me in the computer and produced my cover weeks earlier than quoted. The cover itself is absolute top quality and fit like a glove. Can't say enough good about this local outfit that you can trust.

What a great place to find a hot tub! I can't contain my excitement about our Viking Spa we just…read morebought from Scott! He's friendly and knowledgeable and honest! I can't believe we almost went somewhere else...until Rory Bond recommended we go here. I'm so glad we did! You should too...you won't be disappointed! We got a great hot tub for a great price with all the extras! Thanks Scott!

We purchased an Artesian Spa from Regency Spas at the fair last year. Since then, the electronic…read morepad has gone out (which we replaced ourselves out of pocket), and there is now a significant leak somewhere in the spa causing damage to the concrete and significant damage to the spa itself. I have tried reaching out to this business for months now with no response. My spa is still under warranty and needs the leak needs to be taken care of. Is this store even still in business? The phone is still connected and the website is up but there is zero response to calls or emails. Anyone?

Don't let cost drive your decision…read more We had looked for a spa for a couple of months and had researched the web for as many models as we could find. Being a frugal person, the most important criteria was cost. We started to focus on a few of the mid priced spas and had pretty much settled on a model that seemed pretty nice for the price. We made an appointment with the rep and started off on the 3 hr trip from Curlew to Spokane to see our choice. On the way we heard that the Spokane Expo was on that weekend and we decided to stop there first to see what other vendors were offering. That was a good decision because we had the opportunity to see many of the spa manufacturers in an intense 3 or 4 hr period. The choices were amazing. Cool LED lighting, 140 jets, fountains, and beautiful cabinets. The prices were all over the place, some competitive with the one we came to see and some were twice the price. It made us really think about what was really important to us. We are both in our seventies with the normal aches and pains of bad joints, arthritis and old age so finding a spa that would help us with those real issues had to be the focus. As we went from spa to spa we heard a lot of sales pitches but one vendor kept talking about the therapeutic value offered by the Artesian line of spas. Each position in the Antigua model, lounge chair, corner chairs have a completely different configuration of jets to provide massage therapy to different parts of the body, from your neck to your toes. One corner position even has downward pointing jets directed at your neck and shoulders. Each position is also at a different depth in the water giving many options. All of the other spas we saw might have different depths with the same jet pattern or different jet patterns at the same depths. Another unique option when you purchase the Elite upgrade is individual controls for the main positions in the spa so each person can control their position independent of other folks. No need to vote on whether to turn off the bubbles or pumps each person can do what works for them. We have had the spa for 3 weeks and have not missed one night of relaxation. One of the biggest benefits we had not even thought about is how well we sleep after spending an hour or so in the spa before we go to bed. Out like a light and we stay that way till morning. Yes, it was more expensive than we had planned, but if we had let cost drive our decision we could not have received the real value we enjoy every day. I cannot close off this review without saying how pleased I am with Kevin and his team at Regency Spas. Knowledgeable, helpful, patient, committed, and honest. After the install, there was an issue with the spa. His team jumped right on it and made another trip out to Curlew to get it fixed. They stand behind their word and their product. I cannot express how pleased I have been with the overall transaction.

We are happy with the final product but it took 6+ months of dealing with faulty trim work and poor…read moreinstallation. Installers left a 5 foot section of pipe on our two story roof. Luckily we noticed it when an electrician came to do some work. That could have hurt someone or damaged our solar panels. First installer put broken decorative logs in the fireplace. He set them in there in a way to hide the broken ends. Noticed when I opened to rearrange. First installer scratched the trim piece. Second person attempted a quick fix with spray paint that didn't match. Ordered second trim kit that came scratched. Ordered third trim kit that came bent. 4th trim kit wasn't scratched and we installed ourselves. Customer service never called us back. We had to call to check to see if trim kit had arrived every time. The good news is the final product works well and we love how it looks.

Stopped in without an appointment and was quickly helped by Tara. Already had a brochure and just…read morewanted to see the fireplace in person. Turns out the one I wanted was on sale - added bonus! - and I was able to purchase the unit and arrange for installation on the spot. Tara and Kelly made sure I had all the information we needed. Very helpful and good communication! When it's time to purchase a hot tub for our new house, Accent will be my first choice.