Brandon provides excellent service. Spa retailer was telling me I needed a new panel. Brandon…read morerepaired it in one day for a fraction of the price. Highly recommended!!

So grateful to find you again Brandon. As usual you were more than helpful and willing to walk me…read morethrough what was wrong with my spa, your diagnoses was spot on and and I was able to pick up the parts from you and repair it myself in less than an hour. Many thanks go your way!!!!!!! Harry

if u ever think to get a hot tub or spa, please work with them very nice people and I work with…read moreplenty of business nationwide they stand out to me great price great work owners very nice go in and set u one up tell them Sam.m sent u thanks again northwest spa and pool wish u plenty more years of great work

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

During the COVID quarantine, I wanted to get my hot tub going and needed some filters. I phoned…read moreAquaElite, and even though they were not available for walk-in customers, they looked up my records and met me outside at my car with the proper filters. They took my credit card and even gave me a disinfectant wipe when they gave me the card back! I've always had good and professional service from them over the past 2 years. I highly recommend...you will not be disappointed !

We had a great experience with this company when they came out to fix our pool heater. They were…read morehonest and very knowledgeable.

Country Homes Power has been AMAZING. We had a 19+ year old hot tub that needed to be replaced…read more We started at the fair grounds just to look and there was only one company (not local). I think the their hot tubs were on sale, but the staff were pushy, wanted a $100 deposit while we thought about it, wanted to deliver on Monday and then they were off to the next city/state and said everything would be fine, don't worry about getting it there, it will fit, electrical is good (felt as though they would say anything to just make a sell). We went to Country Holmes Power (also had an weekend event and they are local) and we were met by Garth. Garth acknowledged and spoke to my wife and I, but also our sons, who were with us that Saturday. Garth was not pushy, showed us their inventory and explained different tubs and care systems (O-care). We left that Saturday with no purchase and no commitment, just Garth thanking me and my family for stopping by and if we had any questions to reach out. The next week I called to set up for a free home consultation/inspection for removal of old, delivery of new and ensure electrical was good. I met James who came out and inspected the back yard, measured between gates, measured between ground and eve clearance, talked about which way we wanted the new tub facing...just very thorough and detailed. There was some questions regarding electrical at first. I then started working with Nik (Garth was on vacation) and Nik stepped in, answered all my questions, looked into answers he didn't know and got back to me and gave me time to think and talk with my wife without pressure. We also worked with Brian regarding financing options, he gave a print out of options and possibility's. My wife and I decided on a hot tub and were ready to move forward. We had a delivery date scheduled but due to the Spokane Fires I had to put it on pause. They were more than patient and waited for me to call them once we were ready. James and Nik delivered our new hot tub, help get it set up the way we wanted, installed the lift/cover, explained maintenance care and answered every questions I had. I did not feel like they were in a hurry and ready to get to the next job, they care about their customer and making sure they are happy. I normally do not write reviews but I should more often as I appreciate the information I get when looking at a company or product. I give Country Homes Power, Garth, Nik, James and Brian all 5 stars. From start to finish they were not pushy, answered all my questions, and I really feel they put in a ton of effort to make sure I was happy and satisfied. My entire experience was extremely positive, I will continue to use them and reach out to these four gentleman and I would recommend them to friends and family. Thank you Country Homes Power for the positive experience and for our new hot tub to enjoy! Jason

We had such a great experience with Country Home Power! Their customer service was excellent from…read morestart to finish. A huge shoutout to Nik and PJ for being so helpful, knowledgeable, and taking the time to answer all of my questions. They made the entire process easy and were wonderful to work with. It's refreshing to find a company that truly cares about its customers. We would absolutely recommend Country Home Power to everyone!

Bryce was our salesperson @ Pool World Spokane Valley. Bryce was professional, curteous &…read moreknowledgeable about spa products. Both the spa sale & install was flawless. I highly recommend Pool World Spokane Valley & Bryce for all of your spa needs. Thanks again

I purchased a sauna from Pool World central (Chelsea) in the middle of June and had delivery…read morescheduled for the 1st week of July. An incomplete delivery was made and the prepurchased accessories not delivered or installed. I spoke with her and she promised she would look into it and have it sent out and installed. A week later I am still waiting for a return call or delivery of missing items. I had misgivings from purchasing from her from the beginning but the product (Tylo) was exactly what I had searched for and ended up making the purchase in full without financing. I regret dealing with her and should have gone with a different vendor or potentially different product.

Mark was wonderful as a Salesman. Then James accord and his…read moreworker showed up today. They were early and efficient. Did a wonderful job. I had my spa filled and hooked up by noon. Great guys!! Job well done.

Brian was very knowledgable and helpful in the selection of our hot tub. The installation process…read morewas timely and excellent. James provided a helpful introduction to the maintainance our new hot tub. Unfortunately, four jets did not work upon start up of our brand new tub. Diagnosis, communication and servicing of this problem has been slow. After 8 weeks, we are still awaiting the completion of our repair.

Excellent customer service! From the first phone call to getting our spa serviced. Kyle has been…read moreamazing! Knowledge and experienced. I highly recommend!

I wanted to get a hot tub for.. well since I was a kid. I got a wild hair one day after getting…read moreinto my first house and dropped into Home Environments Stoves and Spas. I apologize for not remembering names here, but the owners son was who helped me primarily. The service was excellent and I decided to pull the trigger several days later, they even let me have the floor model I fell in love with. The main thing I was dreading was the added expense of the installation, for some reason. Well the owner came out and delivered/installed it himself for next to nothing, I was blown away! The hot tub is still running strong, but if I ever have any issues with it I will not hesitate to call, knowing they'll get me taken care of.

These people are both passionate and very informed about all things spas. We received great…read moreassistance and quite an education about a spa that we took over from previous owners. They knew the part we needed and had plenty in stock. And wow, what a huge display of spas! The two people who helped us were very friendly and helpful. Great place to get a spa and support!

We bought our Arctic Spa almost 3 years ago and we've been very happy with it. This week we…read morescheduled a service call. The technician, Collin came out, identified the issue and was able to fix it on the spot. He also answered some questions that we had and went above and beyond as well. I'd highly recommend Arctic Spas Spokane if you're looking for a quality spa, friendly customer service along with knowledgeable and competent staff.

We were looking for a permanent above ground pool, and stopped in here. We worked with Chelsea,…read morewho was awesome. She helped us look at pool options, accessories, chemicals. We purchased a Doughboy. Because of Covid-19 supply chain issues it took a while for delivery; Chelsea was always responsive to our inquiries. There were a couple of warranty issues that she quickly resolved. We highly recommend Chelsea and Pool World.

As a "newbie" to the hot tub world, I had many questions, some doubts and a budget to keep in mind…read more I worked with Lance at the north store and he answered all my questions and showed me several hot tubs in all different price ranges. You can even try out the hot tub if you want. The first year of my ownership I had questions about once a week as I was learning the ropes. I sent pictures and called all the different locations. Every employee spent as much time with me as needed to help me out. If your considering a hot tub, please look this company up and give them a try. I no longer need help, just enjoying soaking.

We are happy with the final product but it took 6+ months of dealing with faulty trim work and poor…read moreinstallation. Installers left a 5 foot section of pipe on our two story roof. Luckily we noticed it when an electrician came to do some work. That could have hurt someone or damaged our solar panels. First installer put broken decorative logs in the fireplace. He set them in there in a way to hide the broken ends. Noticed when I opened to rearrange. First installer scratched the trim piece. Second person attempted a quick fix with spray paint that didn't match. Ordered second trim kit that came scratched. Ordered third trim kit that came bent. 4th trim kit wasn't scratched and we installed ourselves. Customer service never called us back. We had to call to check to see if trim kit had arrived every time. The good news is the final product works well and we love how it looks.

Stopped in without an appointment and was quickly helped by Tara. Already had a brochure and just…read morewanted to see the fireplace in person. Turns out the one I wanted was on sale - added bonus! - and I was able to purchase the unit and arrange for installation on the spot. Tara and Kelly made sure I had all the information we needed. Very helpful and good communication! When it's time to purchase a hot tub for our new house, Accent will be my first choice.