I just had the most unhinged experience at their Harvard location with what I believe may be Abby's…read moreson. I took my ring in to be resized in late April. I picked it up several days later and it fit, so I left not thinking anything of it. Put it in my jewelry armoire as soon as I got home. Took it out several weeks later to put on and noticed the stone was loose. It's loose enough I don't feel comfortable wearing it, so I put it on my to-do list to take it back for the prongs to be adjusted. I called the store earlier this week explaining and they advised to bring it in. My dog got sick not an hour after I hung up so that consumed the next two days and I was unable to make it back. I went in today since I'm off work and explained and the man at the desk said he remembered speaking with me. He then inspects the ring and says it will be another $150 (on top of the $250 I paid for the resizing) to fix the issue. I explained it didn't seem logical for me to have to pay additional money for what was clearly an issue caused by the resizing. The man went on about how it wouldn't be fair to them, so I said, "Okay, I'll take my ring back, then." He wouldn't give it to me! He then said, "You have some options: you can either stand there and be hard, or you can take a seat and we can see if we can work something out with you." Appalled by his aggression and his unwillingness to hand over my ring, I stated again, "I'm good standing, and I'll take my ring back now, please." He proceeds to demand I leave "his" store, to which I replied, "I will GLADLY leave as soon as you give me my ring back." He finally returned it after I asked for the third time, all while getting even more aggressive and raising his voice about how they "don't want my business" as I was walking out the door. I was shaken by the aggression as it was, and then he started following me to my vehicle, still yelling; what, exactly, I don't know as I couldn't hear over the traffic noise. I immediately locked my doors as soon as I got to my car and left. There was a security guard there who witnessed the entire incident. I was never aggressive, never raised my voice, etc., yet was met with utterly unhinged behavior. Do NOT give this company your business. Women are clearly unsafe with this unstable man.

What an INCREDIBLE place for an engagement ring. It can be difficult trying to find a jewelry store…read morethat really cares about the product they're selling and who they're selling it to. Abby was responsive, hard at work, and a fantastic sales woman. I could not be more satisfied with my ring. BUY FROM ABBY!!!

I purchased a loose diamond for a pendant I was having made locally. I am so thrilled with my…read moreexperience. I was so nervous to buy such an expensive diamond online, but I took a chance. Their prices were better than anyone else online for the exact same GIA certified diamond, and thousands less than the local jeweler. Lori was beyond helpful every time I had a question. Their shipping was fast and the diamond was amazing. I would not hesitate to purchase here again!

We've used IDS twice, once for an engagement ring and wedding bands, and again for turning that…read moreengagement diamond into a drop necklace. I think the price of the rings were really comparable or competitive. The person who sold us our ring still works there. We've been treated well every time we've walked in. If you buy a ring through them, you get free complimentary cleanings for life. We've used it multiple times and they're usually pretty quick. Great experiences here all around.

I went in to have my wedding ring appraised for insurance purposes. The moment I walked through the…read moredoor I could feel the amazing energy and was personally greeted by the sweetest soul, Kaitlynn. We talked a minute and she asked if I wanted something to drink and I told her no thank you that I had just had a chocolate shake from Braum's...my favorite! I left with an appointment to come back the next week when the appraiser was there. I walked in today at 3:30 for my appointment and to my surprise, I was greeted with a chocolate shake from Braum's. That is absolutely the sweetest thing ever. Kaitlynn, Faith and the rest of the staff there go above and beyond to make you feel special and welcomed. I will now always use J. David for all my jewelry needs. And...a BONUS...I now have new friends!!!

I needed my wedding ring repaired. They were honest and were able to repair my ring…read more It was beautiful when I received it back. The staff is amazing! They make you feel like family! Everyone is so nice and helpful!

Barrett is always a friendly face when I walk in. I originally met him when looking at a Rolex 41…read moreOyster Perpetual and ended up buying different pieces sold in the store. He is quick to communicate and never pressuring us into buying anything. Hoping to do business with Barrett and Diamond Cellar in the near future.

These people are like family to me now they have helped me through my darkest hours, I'm doing…read moregreat now, but believe me when I was not doing very well. They didn't judge and they help me through it all.

I came to JDavid to resize my great grandmothers ring. Such a beautiful heirloom and precious to…read moreme. From the second I walked into the store I was greeted with smiles and felt so cared for. Kinsley is very sweet. She took such good care of me and was very knowledgeable and I can't even begin to describe how wonderful, kind and talented Scott is! He's the top of the line jeweler who did such a beautiful job on my ring. The whole experience from start to finish far exceeded 5 stars. If I could give more than 5 starts I Everyone there was so warm and sweet....I will definitely be coming back for any future jewelry needs!!!

I rarely buy anything for myself but the sales staff, from the Mgr to the jeweler wanted to help…read moreme. NOT sell me but help me and I really appreciated their patience. I wasn't sure what I was looking for so we looked at almost everything in the store. Several months back, in a different state, I had purchased a tiny Diamond and Ruby bracelet, the sales counselor at j. David's found the perfect Diamond and Ruby ring to match it. As I said. The entire staff was friendly. The store is inviting and the prices for fine Jewelery is reasonable. Thank you Nate and crew for all you do. Can hardly wait to pick up my ring, Mrs. Chrisco

These are amazing folks Always friendly helpful and great…read moreselection Lonnie is a sweet heart too

We have been using VA for a little over a year now and we are always very impressed with their…read moreservice and selection. Connie was a huge help in getting our wedding rings and other items. We will continue to use VA!

We really enjoyed our experience with Rachel. She designed a gorgeous ring, one I enjoy wearing…read moreeveryday. She used the pictures of an antique art deco ring I'd found that was slightly too big for me as the inspiration for one that fits me perfectly. She made what could have been a stressful experience into a peaceful and wonderful journey. I'm so glad our paths crossed!

Family owned. Family operated. Those two are known for their jewelry services that stem from…read moreexplorations you couldn't imagine (they travel A LOT). There are stories after stories behind the production from this studio + business. Outside of that, they host a lot of events that are based around topics & highlighting artists (heavily local) as well. This place is always welcoming when I stop by & always feel comfortable no matter what's going on in the space. Side note, they serve an incredible Mexican hot chocolate so if you're ever here & it's available, do not hesitate to get it. Back to the jewelry, everything is done with intention. Stones + gems in all shapes & sizes with, again, a story behind them. They also specialize in special orders in whatever you're looking for to make it as personal as they can for you.

Never had in my life had a battery changed in my wife's phone for $10…read more That's right $10! Then I must say it's the most friendly Jewerly store I've ever been in. I feel like I met half the family. I'll go back just to meet the rest of them.

My Husband came in to get my Mother's ring repaired because my son's stone was missing and my…read morehusband was going to get it fixed for me for Christmas and they told him they were not repairing jewelry at this time because of the holiday for him to come back after Christmas and they would take care of my ring. My husband went back after Christmas and they would not even look at my ring for repair. All that was missing was one stone in the middle of my ring. They were rude to my husband and led him to believe that they would fix it after the holiday. I will never buy from this jewelry store.