Tim. Just excellent sakes person and so patient. I looked at everything abd he's also very…read moreknowable. Bought a lot and will return

I was here towards the end of the year and although they didn't quite have what I ws looking for,…read morethe folks here were so sweet and so helpful. They were also very knowledgeable and were able to answer some of what I thought were tricky questions about carry on luggage policies. I can't fault them at all for not having what I was hoping to have but am glad that they showed me some things that were kinda similar and some that might be new options to consider, considering my changing needs. I'd love to be able to come here again before making my next luggage purchase. In fact if they have what I need and am looking for, I'd definitely make my purchase from here. There are some good deals here and I'm glad that they are not pushy at all. I'm terribly sorry I didn't catch the name of the person who helped me but he was excellent. His delivery was casual but very friendly and respectful. He was a good listener and was sure to address my needs as I'd mentioned them to me and why they were so important. Thanks for your help. I hope more stock comes in soon. (Stock was low partly because now that people are traveling again, post Covid, their stock has been bought up rather quickly. Again, not the store's fault. It just is what it is.)

Absolutely the best place to purchase luggage! Knowledgeable staff, wide selection and outstanding…read morecustomer service. I highly recommend them! They treat their customers like family and guided me towards a purchase I'm very pleased with.

Steve & Sheré & Beth were so helpful to me in the "luggage dept." Funny thing is we all had a great…read moretime too. Can't say enough about these fine people!!! Rick S.

The guy was really nice. They had exactly what I needed. They also had some other bags that were…read moreaffordable. If I ever need another luggage or handbag I'm going to go there again.

This place is awesome and John is so sweet, knowledgeable and helpful and he told me mom she looks…read morelike Brooke Sheilds so double bonus lol (although she's wayyy hotter) ;) He knew all about TSA regulations and international travel etc. if you're looking for some new stylish luggage on the fly and for a great price, def go here!!!

Great personalized service. Called late Wednesday to get a Briggs and Riley SmartLink strap I…read moreneeded. Am in Texas, leaving on the following Tuesday. Called and spoke to Jay, who assured me he would get the order processed before closing (which was 30 minutes away.) He worked with me to get expedited shipping. Great service for a $20 item! This is the type of service I wish every company delivered. Oh, and did I mention when I called a real, helpful person (Jay) answered the phone?

My husband and I had a very disappointing experience with Lazar's Luggage. We are older customers…read morecoming from Santa Monica, and because of the distance, traffic, and today's gas prices, I specifically called ahead to avoid any problems. I spoke with a salesman named Curtis and carefully confirmed that two specific items -- one for me and one for my husband -- were in stock. I explained that this was a long drive involving two freeways and that we did not want to waste the trip. About twenty minutes later, I called again and spoke with the owner/manager because we would have been driving during rush hour traffic that evening. He assured me it was "no problem" to hold the items until the following day and confirmed that Curtis had already set them aside for us. The next day, after making the long drive, Curtis brought out the wrong item entirely. When I reminded him that I had specifically described exactly what we wanted, he tried to steer me toward a completely different product instead. Then he admitted to his boss that the item I wanted had already been sold. This was inconsiderate, unprofessional, and a complete waste of our time, effort, and gasoline. If a store agrees to hold merchandise for customers -- especially customers making a significant trip -- they should honor that commitment. Very aggravating experience. Honestly, we would have been better off ordering from Amazon.

GREAT STORE FOR LUGGAGE IN GLENDALE!!!…read more Bo was an excellent salesperson at this branch of the family owned travel and luggage store in the Glendale Galleria. The prices are competitive, and Bo really cares about the customer and his/her needs. The store sells an array of different choices of luggage, and often has sales on truly quality luggage and accessories (e.g., name tags, toiletries bag, etc.). This is a great place to start your shopping as Bo will not steer you wrong. Trust BO as he KNOWS and CARES!

Wack. Came here specifically for a new bag and they were closed during mall business hours. Phone…read moreis disconnected. Don't waste your time and make the trip they may not even be open.

Stopped by here Mother's Day weekend with my mom and the staff was very friendly and there was a…read moregood selection but it's what happened after our visit that was really amazing. My mom entered the Mother's Day Giveaway Raffle and won! However, we live about 2 hours away. We called the store to see if they could hold it for us until the following weekend but instead they offered to ship it to us. My mother also said that the manger was very kind over the phone, she even included a personal note in the gift. They could have very easily told her no and chosen someone else but we appreciate their kindness and extra effort.

Very bad customer service. Be careful when you get here. Check your receipt when they charge you…read more The price is not match with the store sign said on sale. This is not outlet price anymore. They tried to rip off tourist. .... careful ... the sales person act like nice and help you with everything and they rip you off on the receipt which we thought we can trust them.....

If you are look for good quality luggage for travel this is the place to go. Very friendly and and…read morereasonable prices on backpacks and luggage.

DO NOT GO HERE!! This place is trash! The quality of the luggage is cheap and if it breaks, he will…read moreblame the airport. Mine broke before I even got to the airport

Ontario has the worst service. No wonder the store is always empty or no people even every other…read morestores are full. Selection is good. Value is cheaper than Tumi. BUT cheaper comes with lousy quality!

Had a great experience at the Samsonite outlet. I brought in a suitcase I originally bought at…read moreMarshall's after the zipper broke. Even without the original receipt, they checked the tag inside, confirmed it was still under warranty, and arranged for it to be repaired and shipped to my home for just $20--super easy and convenient. I ended up coming back to buy more suitcases for a big family trip. The prices were on par with the Samsonite website, and the staff was really knowledgeable about the different models and features. Overall, a smooth and helpful experience. Definitely a fan of the brand now.

Excellent service, great selection of luggage, and competitive (not the cheapest) prices. Marjorie…read morewas very helpful in helping my wife choose her carry-on luggage. She described the different features of the suitcase without seeming to push the sale. While we were at the store, several people came in with damaged luggage they had bought elsewhere. The store staff treated everyone courteously and suggested options for repair, even though they had not sold the item originally.

I am not sure that I have been treated as rudely as I was today by the staff at Savinar's. Here's…read morewhat happened: Years ago I had purchased a nice backpack from Costco, which has lifetime return policy. The beg began to tear in several places. Rather than return to Costco, I went to the manufacturer's website, entered the serial number and model # and other information. The manufacturer confirmed it's under warranty and gave me a printed PDF with RMA for repairs by Savinar's. I called them in the morning and they said "Yes bring it in!". They were out of the way for me, so it took 30 min to get there. Upon entering, before I could even make it halfway to the back where the desk was, the employee said "Oh no, we don't repair those, the warranty is only 2 years!" Instantaneously, 2 other employees popped out to say the same thing -- claiming that the manufacturer is "lying" and shooed me out of the store as quickly as possible. It's clear they do NOT want to do lower-paying warranty repairs on non-high-end items, instead opting to work on the fancy stuff for cash. They're a nice store with very high end luggage and bags. However, the treatment I received was what I expected a thief to receive, not a potential future customer who likely would have purchased nice luggage from them in the future, not to mention someone with a valid manufacturer's RMA slip! The store manager claims that NO bags created by any Samsonite company (including this one - High Sierra which is owned by Samsonite) has a lifetime warranty but the screenshot of this almost identical bag (this year's model) from THIS company actually clearly says "LIFETIME" warranty. Moreover even if it didn't have a lifetime warranty, why didn't the store kindly offer to repair it and have me pay for it rather than rudely kicking me out of the store and ignoring me? I still needed a repair for this bag. Again, I suspect they don't get paid much for these repairs and don't want that business. But if that's the case why remain an authorized repair shop? I would choose anywhere but this store.