If I could give this place 0 stars I would. Worst customer service I have ever experienced, and I would highly recommend using someone else to purchase a ring from. Placed an order on 7/20 to which I received a confirmation email that did not have a single bit of order information in it. Email consisted of a bath and body works advertisement. I tried emailing them, calling them, submitted multiple messages on their website and they all went unanswered. After 15 business days, I disputed the charge with my credit card company because I had no order information, no response from them, nothing. Only after disputing the charge did they ship the ring and respond to my emails. Email responses from Kristen W., the customer service representative emailing me, were extremely rude and unprofessional, blaming me for not having an order number and excusing their poor customer service and lengthy response time. I let Kristina W. know that I'd be returning the ring, to which she told me that it would be processed in accordance with their 3-5 day return policy. The return was shipped back to them with tracking so that I could see when they received it. They received the return on 8/17. It has been 12 business days since then and I've yet to get a refund for the over $100 I spent on their product. I once again have had to involve my credit card company in disputing the case because clearly that's the only thing they respond to. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. read more