I've been a patient at Acton Medical for over 15 years, and I've never had a single complaint. From…read morethe friendly front desk staff to the knowledgeable physicians, PA's and nurses, I've always felt completely satisfied with my care. I'm fortunate to have been in good health and not needed frequent doctor visits, but when the time comes, I know I'll be treated with dignity and respect at this medical office.

The new phone system is the stupidest, most absurd thing I've ever dealt with. You can't ever get…read morethru to a real life person. You call and immediately get placed on hold for 45 minutes to an hour, and then sent to vm. When you leave a message they never get back to you. It's unbelievable. I don't know what the hell happened, but it's out of hand. The pharmacy won't fill my script until they talk to someone from the doctors office first, and since they can't get thru, I guess my meds will never get filled!? SO GLAD I PAY FOR THIS SHIT SERVICE

Have she has been my Dr for 20 yrs. Office staff always nice and very prompt returning calls. Can't…read morerecommend her or Summer NP enough.

Dr Goodchild was my primary care Doctor for over 10 years…read more The quality of care was exceptional. I have moved to Arizona and cannot find a Doctor that comes close to the care provided by Dr Goodchild and staff. Thank you Dr Goodchild!!

have been a patient for over 30 years…read more always attentive and on top of my health Follow-ups and appointment reminders are top notch

FIND A NEW DOCTOR, Granbury has plenty of them. Been a…read morepatient of Dr. Smith for over 30 years and loved him... However over the past 5-6 years things have gone south. From EVERY appointment being 45mins to 1 hour late, to lack of communication, to non-existent follow-up (still waiting on a call from December 2024 when I specifically asked if they would call me right back...yep, yep....NOPE!!) To seeing a different PA every time I go in, which means you have to start all your medical history explanation over, in fact, haven't even seen Dr. Smith in YEARS... My appointment was at 8:30am...and as per normal I pride myself getting there 15-20minutes early just to make sure all is ready so there is no delay... After 9:30am (1 hr after my appointment was suppose to be / 1 hr 20minutes since I walked in the door) I got up and left. Heck they open at 8:00am--how can you be 1+ Hrs behind and you only opened 30 minutes ago?? If the customer / patient was this late or missed an appointment then there are penalties associated with that (which I agree), but what happens when the clinic is over 1hr late??? Doesn't seem fair, my time is just as important as your time...and I am the Patient / Customer who is PAYING for the service. Used to be a great place, but either Dr Smith has taken in too many patients, they lack proper scheduling training, or purposefully they are just cramming as many cattle into the trailer as they can to turn a profit...either way, customer service has gone to heck...and too many other Doctors in Granbury to waste my time. KEITH KUNKEL

Always greeted with a smile at the front desk! Shelly is absolutely a patient first, dedicated joy…read moreto work with! The Practitioners are all top notch! Cathey is incredibly kind! Thank you for all you do for your patients

I love my doctor, Crissy. She is fantastic. Without her, I doubt I'd be giving a full three stars…read more Last month I called to fill my prescription. I was told it'd be ready that day. I left work and drove 3 hours to pick up said prescription only to be told I was misinformed and that it wasn't going to be ready today. Luckily, they were able to "expedite" it and after waiting an hour and a half I received the prescription. This past Friday I called to refill my prescription. I left a message because the office was closed. Tuesday, I hadn't heard from anybody so I went in to try to get it and the lady finally put in the request for me and said they would call me when it is ready. Today. (Wednesday) I receive a voicemail saying I can't refill it unless I set an appointment. I show up at the office 5 minutes later at 10:45am to resolve the issue and I'm told that I "should have called earlier to set an appointment" and I could have gotten in today, but up until 5 minutes earlier I was not aware that I needed an appointment... Luckily I was able to set an appointment for tomorrow (Thursday), given the urgency. Yeah, that's great. But what would have been better is to have been able to receive my prescription today and not have to miss another day of work because of an operator error that was not mine and that I had no idea I needed to provision for. This place is not a bad practice, but of the four months I've dealt with them, two months have been negative experiences. Update (06/27/17): Melissa is rude as hell and I hate doing business at this establishment because she is so condescending and impolite. Today is the last straw with this woman. I called to tell them that my pharmacy said they can't contact my clinic to get my prescription and that I must do it. So I call the clinic, Melissa answers. I tell her what I need to accomplish and she says "well, you need to talk to the pharmacy about that." I tell her that the pharmacy said they can't do it and she says very rudely "well, they can" and just leaves a hostile silence in the air. How about assisting me in resolving the solution, Melissa? Instead of speaking to me like a fool? Finally, I get her to conclude with "I guess I'll get it sent over." Awesome! Now we're getting somewhere. Thank you! Not so fast. I sit here at the pharmacy for two more hours checking periodically to see if they have received anything. Nothing. I call the clinic. Melissa answers. I tell her that the clinic hadn't received anything yet. Very rudely, Melissa says "Well, we're in a clinic, so..." I ask her to clarify and she, rudely again, says "The doctor has to do it and he is probably too busy with patients to deal with it right now. He will probably do it at the end of the day." Thanks for being so informative, Melissa. Thanks for being such a great communicator and thank you for making me feel two feet tall and ruining my day every time I speak to you. I refrained from writing all of this for a long time because I knew that if I did then I would have to awkwardly face these people every time I go in to the clinic. But I've decided I'll just switch providers. I'll miss Dr.Brock, she is a wonderful person. But I am done with this unnecessary insolence.

I used Dr Evans for a knee reconstruction that's resulted from an accident on a ladder. He was…read morefantastic! Compassionate, caring, fast service and his staff is all excellent, in communications and attitudes! They were friendly helpful and on it. So impressed, because in the health care system we normally go to it was like day and night! Highly recommend.

I had to have surgery for my arthritis in my thumb and wrist. Dr.Evan's was very professional, and…read morethe office staff was terrific. I definitely recommend seeing Dr. Evans.

Excellent service! The soft wave treatment worked magic…read morehealing on my body. Great team and I love that they are a Kingdom focused business.

Dr Sharla & her Staff are the best! I wouldn't go anywhere…read moreor trust anyone else with my back issues she is a Miracle Worker! sje so good at release pain & help you get better! she cares with her heart!

Had an appointment scheduled for 3:45 on a Friday. Drove over an hour in the rain, in rush hour…read moretraffic to be told by Emma that "someone" - not me - had cancelled my appointment and that they had filled it with another patient and were closing after that. She offered no explanation or resolution to their mistake, just sorry.

The staff at Solis is great. BUT be very careful having a mamogram at Lake Granbury Medical Center!…read moreSolis is listed as "a department" of Solis. You are fine if you have Medicare, but if you have insurance Solis will bill and get paid. THEN you will get an absolutely ridiculous bill from Lake Granbury for the use of their facility. Use caution. I was told I was 100% covered. No. Last year, I bought a mamogram ahead of time from MDSave and paid nothing..didn't use my insurance...apparently they can't charge you when you go this route. Shameful that we have to shop for the best place for preventative medical care

My first experience with this office after disappointment with the business practices of another…read morelocal dentist. The staff were friendly and even got me an earlier appointment than I had originally scheduled. Dr. Jo was upfront on everything that was planned and why. After the initial checkup she presented a comprehensive plan of treatment. I'm impressed!

I specifically made an appointment because I have a front tooth filling that chipped and now my…read morefront tooth is jagged. Instead of doing anything about that, they chose to do a cleaning. I thought they were doing the cleaning before taking care of my filling. Instead, they said "oh, we need to do an assessment first, and then you have to come back to get the filling". I don't understand why this dentist office is not able to assess and fill at the same appointment. When I addressed this issue with the office manager, she says it is their normal procedure to tell a new patient over the phone that you will first need to come in for the assessment and then you will have to make another appointment for any work that needs to be done. They did not tell me that over the phone and if they had, I would have moved on to the next dental office. Interesting how she said she would need to go back and listen to the tapes to find out if they told me what they normally tell people. I told her to go back and listen to the tapes - I don't believe they have tapes. This place is a scam. If I could give a minus 4 stars, I would. As a side note, the paperwork they want you to sign before seeing the dentist has a page that you have to initial each statement. One of those basically says that if, in the middle of treatment, the dentist decides you need more work done, you are authorizing him/her to do any and all treatment. THAT IS A HUGE RED FLAG, which I actually addressed with the front office before my appointment. They seemed surprised that I would object to that. Does anyone read the paperwork they're signing? Wow.