Very pleased, was searching for a cake for the next day. She closes at 5pm. I messaged her at 5:30 asking if she had premise cakes available, she did not at tHe time. I told her sorry to bother her, I wAs needing a cake for the following day. She messaged me back saying if I didn't need it in AM she could fit me in. Cake was ready on time and beautiful! Ordered white and it was delicious, look forward to her artistic work in the future Our communication was after hours and I received reply's in a matter of minutes! Would recommend her definitely!!! read more

Turtle Bay Confections - Bakeries Near Me - Port Charlotte, Florida

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YOU WILL NEED A BACK UP BAKER IF YOU USE THIS ONE... BUYER BEWARE: The lack of professionalism and communication was outrageous. I STILL haven't heard from her 2 days later! I wish I had read her google reviews prior, because this behavior is a pattern. I contacted Stephanie on January 3rd to place a custom cake order for a surprise party on 2/29. It took 9 days and multiple requests for her to send me her flavor list and a quote for the cake. 10 days after initial contact, I was finally able to place an order. Instead of seeing this timeline as a red flag, I chose to be understanding and patient. I confirmed the custom cake order on 2/23 for 2/29 pick up at 3pm. I ended up needing to pick the cake up earlier and messaged her with a request for a 1pm pick up time on 2/27. On Friday 2/28, she confirmed that 1pm on 2/29 would be fine. Saturday 2/29 at 12:20pm, she contacted me saying the cake wouldn't be ready by 1pm. She said that the cake needed more time 'to set', but she would now deliver it to me. That was not a problem since the party didn't start until 3pm. She said she'd try to make it before 3pm, but didn't know if she could make it happen. At 3:09pm, she told me she wouldn't make it by 3:20pm. I then received a message that the top of the cake had "fallen apart". That was her final message to me. I made multiple attempts after that very upsetting text to get in contact and all went unanswered. I understand that accidents happen and I'm truly not mad about the cake. What I am very upset about is the complete LACK of communication after her final message. She stopped responding to me completely without letting us know if she was still providing us with any cake. After multiple messages went unanswered, I messaged her again 2 hours later and told her I would be going to get a cake from the store. I had to leave the party I was hosting to run to Publix to get a generic cake (which was delicious) DO NOT USE THIS BAKER read more

Nothing compares to Turtle Bay Confections! Her cookies,cakes, and treats are so delicious and gorgeously decorated. Her cakes and cake pops are amazing! I've ordered cakes for my son's birthday, and cookies for teacher appreciation, and she also made a gorgeous treat buffet for my wedding with a cake, cookies, cake pops, and dessert cups. They were a hit and everyone enjoyed taking them home (even the venue staff!) read more

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Very unprofessional and very unreliable. Does not respond to messages after agreeing to make a product, then 2 days before the event, avoids responding to messages. Now we are left without a cake for a child's birthday. read more

Turtle Bay Confections - Bakeries Near Me - Port Charlotte, Florida

I just keep licking my lips thinking about that cake ...that put the icing on the party. Be on the lookout for more orders when I'm back that way. Thanks again Stephanie for your great customer service and delicious dessert! read more

Well, after 6 weeks of confirming and reconfirming and being reassured that everything will be ready, I am still not able to reach anyone by phone, and I haven't received any text messages. I am guessing I will not have any cookies delivered to me today. She should at least let people know in advance that she won't be able to deliver. Terrible. Use at your own risk. read more

DO NOT BOOK! My mom and I booked turtle bay to do cupcakes and cookies for my bridal shower yesterday. Was told to pick them up in morning as party was in afternoon. Time was pushed back two hours. After we arrived we waited another hour for a response asking where we lived. Asked if we could just purchase what she had now as the party was about to start. Never received a response back. After waiting outside her house another 30 min we left and had to find another last minute dessert option on the day of my bridal shower. My mom was so upset with her unprofessionalism that she was crying because she only wanted to have these custom desserts to make the event special. We had another cake design in the works for my sisters 21st and we ended up finding another cake baker as to not have to go through that nervwracking experience again. Still 24 hours later after my event she has not reached out to us. Very unprofessional and incredibly terrible customer service. read more