Came here for a warranty repair of my roof due to defective white paint from the factory. Did an OK job (3* for average) on the roof, but left obvious paint ridges from taped edges. There was also dust and debris all over the interior of my car (-1* for this), including some paint spots on my leather seats. I was able to scratch off the paint spots and they cleaned the dust out, but seriously, what happened to protecting everything else that isn't included in the job? To their credit, the paint itself has been ok for the past year and a half (hasn't peeled or anything, so +1* for longevity of work). They also broke my roof rail cover attachments, which was pretty obvious when I went to go pick up the car because one was sticking up way more than the other and could be pushed down before springing back up. They brought it to the back to "fix" it but just didn't really fix it. Figured I could do a better job, so I just took it home and looked at the part myself. They broke two of the three attachment points (not something I could have broke because they were already floating/not attached when I went to look at it)(-1* for damages). It actually would have been as simple as walking across the street to the dealer, ordering the replacement, and having fixed it before telling me my car was ready. This just shows you they lack quality control. Thankfully, it was just a $16 part, but these guys don't seem to take care of your car. I've got another repair to do because a tire shop damaged my car last week, but I sure as heck won't be coming back here. read more

Tustin Ranch Collision - Broke my roof rail cover attachment point AND the attachment piece. Had to fix it myself. - Body Shops Near Me - Tustin, California

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DO NOT USE THESE CHARGING STATIONS!!!!! THEY UPCHARGE THE PRICE BY OVER 100% so messed up. The stations were not working so I called support and had them reset. Two different sales men came through the parking lot to engage with me about the chargers but no one explained to me that the pricing would be extremely uncharged. Over $10 to put 7 miles on my car. read more

Tustin Ranch Collision - Extreme upcharging! DO not use these! - Body Shops Near Me - Tustin, California

If I could give this place negative stars I would. This is based on the level of service I feel we were provided, the way John spoke to me on the phone, and the slow, unresponsive nature of business they run. This place had our car for a month. We were in a minor fender bender in a parking garage. Check out the photos of the car. After the first week and no one contacting us to let us know the progress (or lack thereof), we call them. The receptionist let me know they were waiting for insurance to contact them. Ok, I understand, but thanks for leaving us hanging. The subsequent weeks were back and forth (1) call and emails with John, and the receptionist. Apparently John (mechanic) knows very little about customer service. He is a defensive guy, and doesn't know how to treat a customer over the phone. After our first call, he kept blowing us off. The receptionist told us on all our calls that John was "busy" and to leave a message. We gave up trying to talk to John over the phone cause who would want to let the customer know what's going on right? Glad we got our car back, but wish we never met John. If we were to do this again and all things were the same, but we had a different mechanic this review would be a positive one. Having our car estimated at a total loss is discouraging, but we'll live. Being spoken down to, mishandling our case, and treated like trash is the reason why I give this place a 1 star rating. Tustin Ranch Collision, change my mind. read more

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My first ever experience with having to go to a collision center and I gotta say, I am so happy I chose Tustin Ranch Collision. Everyone was so friendly, helpful and transparent during the whole process. And while it took a little bit longer to get parts due to the pandemic, they still found a way to quickly find a part for me that was going to take well over a month! Blake was my estimator and helped me throughout the whole process and he was such a delight to do business with. And in terms of repair, the car honestly looks better than when I picked it up from the dealership. A cone ripped my bumper cover, and had to get the cover, grill, and other components replaced and repainted. Even a portion of my right fender had to be worked on but you can't even see where they worked and I'm an extremely picky, opinionated person when it comes to presentation. I am beyond happy with the work they did and I HIGHLY recommend this place! read more

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I can't say enough positive things about James, Jon and the team at Tustin Ranch Collision! Had a pretty deep scratch on my hood repaired and repainted, then came back a second time to replace my rear bumper. The quality of their work is excellent if not better than a dealership. Really great service, very polite, responsive and reliable. I would 110% recommend to anyone. Extremely happy with the quality work done and for a reasonable price. Thanks again Jon! read more

I'm only giving a 2 star review (instead of 1) because the lady at the desk was so nice. I won't air all my dirty laundry here, but I'm appalled that the manager asked if I spent the insurance payment. I'm doing my best to run and ER and ICU during a pandemic and have neglected my family in the process working 60+ hours a week. I feel so disrespected by being asked this. He also tried an intimidation technique of putting me on speaker so others could hear me asking why he was so angry. He did it twice. I wont be back. I feel really blindsided by his hostility. Fingers crossed that the work was done well. His treatment got the bill paid . . . This, the last time ever . . . read more

I can be nit picky and particular when it comes to how things are done, and I could not be more pleased with Tustin Ranch Collision! In the last few years we have had to take 3 cars in for repairs - not all our fault, but having teen drivers in the house doesn't help! The first time we went elsewhere and it was a pretty terrible experience. The last two cars were brought here on the recommendation of the dealership and it was a world of difference. Yes, it can take a few weeks with the back and forth of insurance companies, but Tustin Ranch was great about communicating status and in the end the cars looked like new and, more importantly, functioned as well as they did before the accident. That was not the case with the other place. Keeping my fingers crossed we won't need them again (no offense!), but if we ever need a repair place again this is where we will come. read more

Our new Honda CRV was rear-ended, and we wanted it repaired by a reputable collision repair center. We were NOT disappointed when we chose the Tustin Ranch Collision Center. The work performed was spectacular. You'd never know our new vehicle had been damaged. The staff were professional in every respect, and our assigned repair advisor/specialist Jesse kept us informed, and ensured every minute detail was addressed. Great job! read more

This is the best collision repair shop I have ever been to in my life because of John. I was in a car accident on May 15, 2020, and AAA recommended this certified Lexus collision repair shop. John explained clearly and professionally what I should expect during the process and that he most likely thought my car was totaled. After a few days the adjustor made it out to the shop and totaled the car. John called to let me know that I could come by and retrieve all of my belongings from the car. That afternoon I went to the shop and was greeted by John who walked me to my car and helped me get all of my belongings. He went over, in detail, the damage to my car showing me that the steel frame had broken on the left side where I was hit and so on. Definitely would recommend this place. Ask for John. read more

Blake was friendly, helpful, and responsive. The team did an excellent job on repairing my Toyota Tundra. The work was well done & the paint was perfectly matched. After a day or two, I noticed a minor issue. With enthusiasm and a desire to ensure my satisfaction, Blake immediately scheduled the repair. The minor issue was resolved quickly & completely. To a business owner, Customer Satisfaction is Worthless; However, Customer Loyalty is Priceless. I am now a loyal customer. I will recommend TRC to my family & friends, and I will use TRC should I ever have the unfortunate need to repair vehicle damage. Well done, Blake & Team! read more

TRC honored their warranty after a number of years had passed and did a terrific job matching the paint. Additionally, they washed our car and cleaned our leather seats. If we need body repair / paint again, we will take our cars back to TRC. And I would highly recommend this company. Thanks for taking such great care of us! One happy customer. J&K King Costa Mesa read more

Honest, fair and nice folks here. 100% recommend for your collision needs. I've been here a few times throughout the years and always had a great experience. I recommend talking with James - he's great and knows a lot. read more

Top notch service. Consummate and dedicated professionals. We had both of our Hyundai cars serviced there. One with a mystery noise solve. They did while went above and beyond the scope of service. The other with a major collision. Work was done on time and with lots of care. Ask for John. read more

Jon and his team did an excellent job with my Mazda! I was recommended to come here by the Service department at the Tustin Mazda dealership because they work on all of their cars, so I felt that my car was in good hands. I have never had to take a car in to get body work done, so I was completely unfamiliar with the process. Jon was very patient with me and answered all of my questions. He made me feel comfortable and confident to leave my car with them. The repairs took the total estimated time they gave me, which was expected and fair, and when I got my car back it was the cleanest it's been in a while (both inside and out)! Hopefully I won't have to take my car to get body repairs done again, but if I do I'd definitely trust Jon and his team to do the job! read more

Tustin Ranch Collision - After - like brand new! - Body Shops Near Me - Tustin, California

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I was told word of mouth about this collision center & once My car accident happened I went the day of and was assisted. Not only were they attentive, fast, professionals but they had my back even when my insurance refused to get my parts new and kept going for the cheap option. They worked great at making sure the quality of my car was going to be well worth the wait! Jon assisted me and made sure I was taken care of and made me feel good about the car crash accident. Not only did the customer service wow me but my car looks brand new with a great detail I'll come back and edit the post with the after photos in the day time. Again thanks Tustin ranch collision center! read more

Tustin Ranch Collision - Car key - Body Shops Near Me - Tustin, California

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Perfect match!! Very happy with the work @ Tustin Ranch Collision. Definitely recommend read more

Tustin Ranch Collision - Body Shops Near Me - Tustin, California

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Extremely pleased with the services at Tustin Ranch collision. My SUV had pretty deep scratches on the doors hood of the car and trunk, etc, from a wired sponge. Brought it down here and it was fixed in a day and looks better than before! Definitely will bring my vehicles here in the future! Thanks John & Jay! read more

Tustin Ranch Collision - Scratches all gone! Shiny paint like it's brand new again! - Body Shops Near Me - Tustin, California

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One of the local dealerships referred me to John for advice on a "backup oops" on my bumper. John was simply awesome. He took care of me efficiently and professionally, and always with a great attitude! I would return for any future repair needs (knock on wood)! read more

This business must not need or want new business these days. We used them a few years ago through insurance and didn't have any major issues. We have a new area on the same car that needs repair so my husband brought the car in for an estimate. The man he spoke with tried to convince him to go somewhere else (the location near the Tustin Mazda) but finally agreed to give an estimate (but didn't write down any information which we thought was odd.) We never heard back and it has been over two months. What a way to run a business. Very strange experience. read more

Fantastic service from Jon and team for my bumper repair - kept me updated on regular basis, worked well with my insurance company and also arranged for my car to have a service job completed at Hyundai next door, once their work had been finished. Professional, customer centric and informative through the whole process - just hope I don't have to use their service anytime soon.....no offence! read more

Hello to everyone who is reading my review. I have had Tustin Ranch Collission work on my car once before and they did such an awesome job but I forgot to do a review on Yelp. Now I was recently in a fender-bender in the rain and needed some front body work on my Lexus and they did a phenomenal job. Jon and his team are so incredible. They treat you like family. They were courteous and professional from beginning to end. They did my repairs in a timely manner and kept me updated every step of the way in their process. I cannot recommend any body repair shop than this place. It's conveniently located also, but the outstanding part is their willing to go above and beyond to provide outstanding service. I am so extremely satisfied because my car looks like the day I bought it from Lexus. Thank you so so much. : ) read more

I believe the are dishonest if not down right fraudulent. We agreed on repair of all damage to the right side of car. We clarified that the four dings on car door on the left side were not included. They had me sign a detailed estimate with item by item listing. I asked if the was everything on the right was to be repaired. They assured me it was. When I washed the care I found unpaired damage on the right side. i WENT BACK AND THEY SAID IT WAS NOT IN THE ESTIMATE. THEY WOULD DO NOTHING. I believe they are DISHONEST and I was CHEATED. read more

Bought a brand new lexus and had a scratched, James and blake/Jay took great care of my vehicle, even delivered it to me. The work is perfect, couldn't ask for better. read more

I recently got into a minor collision and had to jump through hoops to finally get Wawanesa Insurance to cooperate and send me a check so I could get the body work done. I had never gotten into an accident before this one so I was not familiar with how the whole insurance process works. Luckily, James, the manager at Tustin Ranch Collision, walked me through the whole process and covered all the bases so that the insurance company wouldn't end up ripping me off. Wawanesa will cover rental cars on a reimbursement basis, which would have been another headache I would've had to deal with; However, James took a look at my car and told me they could probably buff it out in 15 minutes - free of charge - if I had the time to spare. They brought it back in 10 and my wheel looked as good as new. This whole process could have been a complete headache had it not been for the great people at Tustin Ranch Collision. I could have easily been taken advantage of but instead I was treated with honesty and integrity. They truly went above and beyond for me and I really appreciate it. I was referred here by Tustin Lexus, since Tustin Ranch Collision is Lexus Certified. However, I recommend this place to anyone with any car. read more

Tustin Ranch Collision - Before and after they buffed out my wheel. Excellent job! - Body Shops Near Me - Tustin, California

I have used TRC for a couple of very minor incidents and am always pleased to partner with Jon and his team. They provide quality work and are responsive to e-mail inquiries and communications. Jon always has a positive, bright smile when we meet and I definitely trust that he's providing an honest assessment on the damages. Recently, after getting some repair work done by TRC, there was a very minor issue that needed an adjustment and so I went to TRC first thing in the morning and Jon took a quick look and determined it was a minor adjustment that would take 10 minutes to fix. Jon and his team took care of it on the spot and off I went. I could see other places claiming that the adjustment could have been a separate issue and try to charge me but given the quality customer service that TRC demonstrates and the guarantee on their workmanship, Jon was glad to take care of it gladly. Hopefully I won't see them ever again but will know I'm in good hands if I do. read more

I want to give Jon a huge shout out for doing the best job he really could. For my first accident not only was he helpful in fixing my car but helping me through the process. He went above and beyond from just repairing my car, and also always kept me informed and let me know everything that was happening with my car. Jon truly deserves that raise and recognition because I wish all repair shops had that great and loyal customer service he has to offer. read more

Matt and his team did an excellent job repainting the door of our banged up Lexus and matching the paint code perfectly. The car looks brand new again. Service was incredible from start to finish. He finished the job 2 days earlier than expected and our final price came out lower than the original estimate because he was able to finish the job while avoiding blending into another panel. We were super happy with saving some money. We definitely will be using Tustin ranch collision center for future issues with our vehicles! Highly recommended read more

They have done a great job fixing my car Lexus NH300. Thanks Jon for his help and fine craftsmanship. Very impressive!

I have been going to Tustin Ranch Collision for more than ten years, sometimes multiple times per year and they always do an excellent job repairing the vehicles that my teenage kids (and occasionally myself) keep wrecking! James, Matt and the rest of the crew are always willing to go the extra mile and assist you in any way they can. In all of the years I have been going to them, I have never had to bring my vehicle back due to something they missed during the initial repair. I have referred family and friends and they also have nothing but great things to say about the work these guys do. Keep up the great work! Alan M. read more

Honestly this is my first ever 2 star review. If you go to my profile I have only given 1 business a 4 stars review and everyone else 5 stars. I always try to give all businesses the benefit of a doubt even on a off night. I don't like writing bad reviews but honestly I feel taken advantage of. I took in my wife's black 2018 Nissan rouge for cosmetic body work so no accidents. I had my hood keyed and a few other scratches around the car. The person that gave us the estimate was a gentleman named Jon, when we did the walk around I showed him all the body work we wanted done and honestly he was so nice knowledgeable and seemed that he really wanted to help us. I asked him what he could do for us when it came to the price but I NEVER ASKED FOR A DISCOUNT, NOT ONCE. He went inside and said let me see what I can do. After a few minutes he quoted us something around $2800 and we where shocked but because we thought they where a reputable business we decided to go ahead and do the repairs thinking we rather pay for quality work once than having deal with a crappy body shop. Jon said to be honest your car is easy and we should have it ready in a week stating his dad was the body man with tons of experience and would do it beautifully in about a week. We where exited and waited for his call. When he called to pick up the vehicle and we did the walk around honestly the actual work looked ok but the car was full of swirls and over spray, they had used a dirty rag on the windows and we couldn't even see out of them when the sun hit the window directly. To not make it son long they kept it a extra week and tried several times to deliver the car with excessive swirls. The excuse Jon gave us is that they where short handed and that the auto detail guy was new and didn't know how to buff black paint. He also lied about painting the hood, bumper and panel completely. I guess he forgot because he later stated they didn't paint the parts completely because that would have cost much more money and if he would have known We wanted a perfect job he would have never given us a DISCOUNT. I never asked for a discount and $2800 didn't feel like a discount for the work performed. At the end the car looked 90% better the hood still has the swirls but honestly I don't even have the energy to take it back even with a lifetime warranty. So if you take your car to get it worked on there count on extra days than promised and also record what he says or read the estimate carefully, we just trusted what he said and because he sounded so knowledgeable and was so helpful we didn't think anything of it. My wife hit the bumper again and we will be taking it to get repair and honestly if it wasn't such a bad experience we would have used them again. Also take into consideration that this is going on thru COVID so it's not like we had money laying around to throw away. Again my intention is not to hurt the business and I know I should have spoken to a manager or supervisor but honestly I just wanted my car back and to get out of there. Hope it's helpful. read more

First of all, let me straightened something out on 9/11/2018. I am Coleman's fiance and he is the legal owner of the Subaru he tried to pick up and the so called "Owner" would not release the car to him because I was the one on the repair form. Coleman and I both dropped the Subaru off to Matt so Matt knows that Coleman is the owner. The car registration states Coleman Bradford Since the car was not released to Coleman, I had to go to pick up car and ask everyone in the office on what had happened: 1. Coleman questioned about the gap on the hood, which I and another person saw the gap after I had picked the car up, so there is definitely a small gap on the hood - this might have made Coleman a little upset 2. The so called "Owner" saw Matt and Coleman in discussion and he came out - for some reason an altercation came out and "Owner called Coleman "White Trash" and "This is how Christians act". I know this for a fact because Matt told me so, so I called out the "Owner", we are still a Customer and Customer's are treated with respect, even if they are upset. For an "Owner" to call such names to a Customer is definitely unprofessional. 3. The only reason I went to Tustin Auto Ranch is because of Matt, other wise, we would have went somewhere else to get car fixed and not be treated disrespectfully. I called Progressive to let them know what happened. Progressive can't do anything about it because, Tustin Auto Ranch is not in their network. Progressive paid Tustin Auto Ranch $3000 to get car fixed and this is the result of it. 4. To the so called "Owner" shame on you for calling someone White Trash and calling someone out based on Religion. Theresa Reisfelt read more

The work was sub par, Matt tried to wiggle out of it, then some other guy came out and told me it was fine for a lease inspection. I disagreed and he got verbal and called me white trash and also made a religious slur at me. Not fun for sub par work at a borderline gouging price. Check for gaps when picking up car and don't expect much from detailing deparment. read more

Brought my Jeep in for some minor damage and the team at Tustin Ranch Collision was great. The service was excellent and the work was top notch. I'll definitely come back if I need any other work done. read more

I'm a first time customer. They repaired extensive damage to my Lexus SUV. Their prices are competitive. Their work is very thorough and high quality. They delivered 100% of my expectations and on time. I found James to be very fair and ethical and I highly recommend these guys. He went to bat for me when my insurance company first denied payment in certain repairs, he got it done. He's good people. I can't remember a previous time where there were no surprises or disappointments with a collision shop. read more

I had my 2018 Cadillac escalade in there shop for repair, the insurance took a while to look at the car, but jon was very good with letting me know what was going on with the car and the approximate day that it would be finished. Jon was off a couple of days on the completion time but that is what I thought because it isn't a exact time frame . But when the job was done what a great job that all of the staff at Tustin ranch collision had done. I couldn't be happier with it. I know where the damage was and I could not tell where it was. I even went to a friend of mine that owns a bodyshop to let him look it over and he couldn't find where the accident was. I highly suggest that everyone who wants there car fixed properly use this bodyshop. Again thank you to the entire staff at Tustin ranch collision! read more

Matt and his team went above and beyond to get my car back in tip top shape. Clean and detailed and looking as good as new! Highly recommended and great service. read more

Save yourself the time, money, and trouble. Go to Caliber collision instead. Avoid this place you will regret it. Way over priced.

I have taken my car to Tustin Ranch Collision twice and both times I have been very happy with the work. Tustin Lexus recommended them about six years ago. Friday I picked up my Lexus and it looks beautiful; shining like it was new. Thank you James, Matt and crew. read more

I brought in my Lexus to get the front bumper fixed when I had been backed into and I was helped by a man named Jon Perez. Jon came out in a friendly voice with open arms to help, he had made the overall experience a lot more comforting and easy. My car had been held back due to the fact that the insurance company of the person who had hit me have been taking way to long to respond but with Jon he took action and had called them and even met with one when one of the adjusters had visited to examine another persons car. If there's a person who you would want to talk to here I would highly recommend Jon. Thank you so much for all the help. read more

I cannot say enough nice things about this place! I had previously been sent to another collision center by my insurance that "fixed" my car twice after a major collision on the freeway but never got it right, paint, broken parts etc. I was so lucky that Tustin Ranch Collision was willing to take on my car and fix all the previous mistakes by the other car repair facility. I worked with Jon in addition to several other staff here and always had a great experience with an accurate timeline and frequent updates throughout the repair of my vehicle. I got hit again within a year and brought my car back, same wonderful experience. So thankful that my Lexus Dealership (Tustin) recommended them to me and I was able to get my car back completed and done quickly. read more