THEE BEST PLACE IN ORANGE COUNTY! Talk about excellent customer service? As a woman I've had some pretty terrible experiences with dealing with auto repair shops and services, on my own! Over 2 years ago, I walked into this shop in a state of emergency with 5 small children with me. Everyone there was welcoming and kind. The service was quick and efficient with top of the line customer service. I accidentally left one of the babies sweater in the office and the beautiful lady that sits to the right met me at the park to give it to me. I just bought another car and was having some electrical issues and was stressed out. Cameron Okamoto went above and beyond to ease my worries. Explained everything in detail and honed knowledge that promoted comfort. Thanks to the entire staff! Always amazing! read more

The key to any service is not about being right. It's about getting it right. The team needed a little longer to diagnose and resolve the collision sensor issues within my vehicle after the original body work damage was resolved. Brandon and Bill actively communicated throughout the process to make sure we were aware of the progress and challenges. The quality of work and service were very well done. The overall pricing was very competitive to other shops and the comfort of the reception area made us feel very relaxed as we went through the process. read more

The work done and the warranty was great. What's wasn't great was telling me it would cost only $500 to fix my rear bumper and paint it. There isn't a single shop that would fix my rear bumper and paint on a Mercedes Benz AMG. Last time my front bumper cost $2000-$2500 and it was a minor fender bender which was done at fix auto an AAA certified place. Based on their shady way of trying to rip me off I wouldn't go back here again. Their pricing doesn't match to what they say they would charge. If you want good work come here if you want honest service don't come here. The guy thinks I'm stupid or something but nobody would only charge $500 to fix repair and paint my entire rear bumper and blend it but I wouldn't recommend anyone to come here unless you like shady business. I feel like I'm owed $1,500-$2000 but they were just trying to come up. read more

Wife's car was in an accident and we were heading on vacation the next day. Brandon took care of everything for us dealing with insurance and keeping us updated on the status. Gave us peace of mind and the quality of work was exceptional. Makes me want to crash into something just to go back. read more

Someone hit my car while it was parked, and this place was recommended by the insurance company. Bill helped me throughout the whole process. It was super easy to bring my car in and get it repaired. It was done in two weeks and on time like they stated. They had a super nice lobby and they work with the rental car companies around so that's helpful. Thanks Bill! read more

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They did a great job fixing up my car and they washed it and cleaned the inside!!! Huge shoutout to them!

Carstar McLaren will always be our family's go to auto body shop. We've been customers for decades and their service and quality has always been the best in the industry. Cameron and Alec will treat you like family and their team of trusted auto body experts will go above and beyond to get your vehicle in tip top shape. They are excellent communicators and never try to talk you into unnecessary needs. Plus, they are 100% fair in their estimating and timelines for completion! Do yourself a favor and look no further than Carstar McLaren! The best of the best! read more

Carstar handled our Subaru car repair after our accident and everything went really smoothly. From being in constant contact through text to communicate updates and let us know how things were going, to calling us to inform when we left something in our rental, to the car repair itself! We ended up getting our car back sooner than expected and car looked great! Overall really happy and would recommend! read more

TLDR: They lied, paint is good. Save your frustration and find a different place. I came here because I was involved in a fender bender. I was rear ended, and my rear bumper needed to be replaced. Upon bringing it in, I showed the person that there were two tabs that were broken on the bumper. I also informed them of the broken clips on the bottom of the bumper. I was assured that I was going to receive a new bumper. Upon completion, I arrived to pick up my car. I noticed the gap from the fender to the rear quarter panel on the driver side seemed a little wide. But I was told it's normal. They also told me that they had installed a brand new bumper. I noticed a great deal of clear coat drip on the rear bumper. They said to let their detailer take care of it. He returned sometime later and I inspected the exterior of the bumper. The paint looked good. I had no complaints about the paint. Fast forward some time, I had some work done to the car and they removed my rear bumper. Come to find out my rear bumper was the same bumper that was involved in the fender bender. The tabs on the side were still the same broken ones, the clips used were all different and they double sided taped a wire meant for my tail lights right over the exhaust. Seems someone was lazy and did not see how the wire is supposed to be ran. I'm so happy my exhaust never melted the wires. ABSOLUTELY NEVER GOING BACK AND WILL NEVER RECOMMEND THEM. read more

If you're lucky enough to meet James from Carstar McLaren, you'll quickly realize that he's as kind, genuine, and intelligent as he initially comes across. James worked with me thorough every step of the process, at one point even offering to lose my business due to insurance claim setbacks thinking it might save me a couple bucks. I never thought I'd meet someone in the car repair business that cares about their customer's well-being and needs as much as James. They returned the car to near mint condition. Also, a cherry on top was- when I asked for a referral for a tint company, they didn't have their business cards so they printed out their google contact and handed it to me! Even though it took an extra couple minutes. This is the place to go for bodywork, thank you !!! read more

If I could give 10 stars I would. I can not recommend this place enough. I worked with Cameron who was so helpful from the beginning to the end. The reason I brought my car in was because someone scrapped the back and side of my car, and what could have been a really stressful process, I have never felt so relaxed and confident in a company that I knew was being honest in all that they were saying. Thankfully I haven't been in many "car accidents" so the process on how to go about everything is not something I know, and Cameron walked me through the whole thing on what I should do, what I should ask and helped take care of everything. They have a logo in the office that says, "Relax, we'll take care of it" and man did they. Cameron spoke to the man that hit my car and went in full detail of the whole break down of why it was a certain $ amount & then called me and spoke with me for over 45 min to make sure I knew what was going to happen next. I was going out of town over the weekend and by the time I got back, Cameron let me know he took care of it and insurance paid for it and in 1 day after returning I got my car back. Obviously I never hope I get in an accident again, but if I ever do, hands down am taking my car here. I have tons of community and can't wait to refer everyone I know to them. Thank you CarStar for being so different than literally anywhere else. read more

These guys have worked on my 2006 Toyota Tacoma X-Runner for 18 years...I just picked it up today from being hit by a BMW and my truck looks terrific. read more

I didn't end up using their services because my vehicle was totaled by insurance, but these folks are professional and friendly during what is likely a very stressful time for many. read more

Had my rear bumper repaired here. Great service from start to finish. Good communication from the staff and they did great work on my car. Thank you Cameron for taking care of my car. Would definitely recommend CARSTAR to my friends and family read more

Cameron helped me on Monday to get an estimate on my Toyota. The left side of my front bumper was coming off and the fender liner was ripped. Comparing the prices with its next door neighbor, it was cheaper than I thought. Came in on Thursday to get it fixed and waited about an hour. They fixed my end bumper too which was held up by duct tape! Amazing and friendly people. However, I noticed one of the employees talking about me to another employee. He looked at me constantly which made me feel uncomfortable. He didn't speak a word to me before dropping off my keys and disappearing to the back room. Other than that, amazing work! read more

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My Mercedes S-Class was hit on the left rear quarter panel, right rear quarter panel, and right rear door. Carstar McLaren Auto Body took on the incredibly difficult repair and they absolutely nailed it; the body lines are perfectly straight, and the paint match is perfect! The color of my car is the probably the most difficult color to match out of all of the available colors Mercedes offered on my particular model. The owners of Carstar McLaren Auto Body, James and Mary Davis are kind, professional, and have gone more than above and beyond to make me a happy customer. My car looks fantastic, and I have a very well trained eye for paint and bodywork, as I am also in the automotive industry; you could probably say I am one of the most difficult customers to please, and I don't think anyone would disagree with that statement! I have used McLaren and have referred many customers to them over the last 20+ years, they have repeatedly proven they genuinely care about their customers and they stand behind their work, a true rarity in this industry! If you are in need of any type of paint or autobody repair, I wholeheartedly recommend Carstar MClaren Auto Body! Lastly, if this shop doesn't happen to be on your insurance company's list of preferred shops, don't let that stop you from using them; the law states you are entitled to take your car to any body shop you want, and I can say with confidence, you will be happy with the quality of their work and high level of customer service, their employees are true artists! read more

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10/10 recommend this body shop! My car had been rear ended and I have never had to deal with repairs prior to this experience. Very professional team. Bill was great at coordinating the repairs from start to finish. Always kept me updated with my car and was very helpful with the whole process! My car came back looking amazing! The repair made it look like my car has never been in an accident. Car came back clean on the inside as well! Very satisfied with the repair quality as well as customer service :) read more

CARSTAR McLaren Irvine - Car before repair - Body Shops Near Me - Irvine, California

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Nothing but a great experience with this shop! Bill personally saw to it that all my needs were met and he maintained clear communication with me at all times of the process. He was super understanding and you can tell he's there to help you out and get the best outcome. Car came out great, even went the extra mile to clean and wash my car- not a lot of shops do that. Definitely would recommend their services! read more

I got in a car accident, and I took my car here. It's been an amazing experience, I've been working with Cameron. They're very responsive they keep you posted. Would definitely recommend this shop! read more

Chose car star McLaren Irvine to fix up my car who had been hit while parked. This place made sure to leave my car as if it had never been hit. Joesph who assisted me was very attentive and kept me up-to-date on the progress during the duration of my car's stay there. He even made sure to keep my bumper sticker intact! I will definitely be recommending this shop to those who may need immaculate assistance. I have included before and after pictures! read more

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Outstanding customer care with high quality and professional attitude My llifetime one stop for all car body shop repairs Brandon is the best read more

Shout out to the owner, Mary! I had to replace the passenger mirror on a large van same-day in order to support our end of month delivery rush. Because Mary was able to source the right part and get the mirror replaced same-day, we were able to save an entire route. She responded within minutes of me sending the request, and even linked me up w/ a closer location for back-up. Thank you so much for saving the day! Highly recommend!! read more

got my car repaired there due to some front bumper. Took about a month to get my vehicle repaired. I was a little upset but I'm like, this is the end, so I'll never have to come back here again right? I look at the car, paid my deductible, drove off, and it immediately had an issue. had issues driving. had to drive back and return the vehicle. took 2 days to repair it. also, 3 days later, a random piece of the bumper fell off. They had to order another one. 5 days later, my muffler randomly fell off. THREE TIMES IVE BEEN BACK TO THIS PLACE AFTER HAVING MY VEHICLE REPAIRED HERE. My vehicle has been had these issues prior to getting it repaired here. I definitely don't recommend coming here. Would give it 0 stars if I could read more

The ONLY good thing about my being rear-ended was getting my car repaired at CarStar McLaren - Irvine. Best experience I have ever had with a car repair company. Cameron was the associate that assisted me and he made the whole ordeal painless and smooth. Thank you SO much Cameron! I highly recommend CarStar McLaren - Irvine for any and all automobile repair needs. It is very evident how serious they take customer service. If I could give more stars, I would have. Thank you again. read more

Where to begin. I was reared ended in May of this year and the driver who hit me had terrible insurance! This insurance company was so terrible that most repair shops refused to work on my car because they've had poor experiences with them in the past. Carstar was my last hope and trust me I was feeling hopeless. I spoke with Brandon and he explained to me that they have had issues with this company as well. Dread set in thinking that I would never get my car repaired. However Brandon understood my situation and took the risk. Thank you so much Brandon! You made this experience effortless and stress free ! My car looks amazing, it honestly feels like a new car ! I'm sorry if you got any difficulties dealing with that insurance company! I wish I could post before and after pictures, but yelp isn't accepting the images. Ill try to update it soon ! But honestly I love my car ! Thank you so much! read more

Awesome place to take your car in for body work. Took my Honda in for an estimate and decided to have my car done with them. Brandon, my estimator, was extremely helpful and accommodating throughout the entire process. My car pretty much looks brand new again. Overall, the entire staff team were helpful and made my experience wonderful throughout the whole process. read more

CARSTAR McLaren Irvine - Body Shops Near Me - Irvine, California

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Top notch! It's nice to know there are still businesses who do good work and care about customer service. CarStar was responsive and sent regular status updates. They completed the work on the exact day they promised. Brent was great to work with. He made the drop off, paperwork, car rental and delivery process easy. The body work was impressive (see photos). Oh and my car was cleaner (inside/out) than when I dropped it off. A big thank you to the whole crew. I highly recommend CarStar McLaren Irvine! read more

CARSTAR McLaren Irvine - Before - Body Shops Near Me - Irvine, California

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We had our Lexus repaired with Carstar McLaren in January of 2023. Brandon helped us get our car back to pristine condition without headaches. Very courteous and professional. Recommended! read more

I was told that my car's repair would take 5-7 business days. Now I'm told that it will take 11 business days. This is completely unacceptable. read more

Needed a quick repair Friday afternoon right before closing and came here hoping someone's still around. Luckily, Cameron was around and he was super professional and knowledgeable. Took care of my issue right away. Highly recommend him and would come back for more service. read more

Took in a Ford 2017 Transit Passenger Van to have some mirrors replaced/fixed. James and the team were extremely helpful every step of the way, from reaching out by phone, to the paperwork process, and invoicing. The final price actually ended up being lower than the initial quote which was an amazing surprise. The customer service was unmatched and I felt listened to every step of the way. Will definitely be coming back for any auto body needs! read more

Cameron and the whole crew are professional and welcoming.. my car looks better than ever. they paid attention to detail and do EXCELLENT work! read more

Worst customer service I've ever experienced. Took my car to fix my fender and right off the bat Brandon was unpleasant. He gave us an estimate and we went through with it because although he was rude, he was straight forward with the price. The day we dropped off the car (a couple weeks later) my father asked him if he could reprint the recite because it didn't subtract our already paid deposit, but Brandon told us he didn't want to waste his paper on two more pages. When he stubbornly printed out the paper again he rudely threw it on the table. He also made it incredibly hard to communicate due to his boastful and impertinent tone when we asked to make sure the color of the paint correctly matched the color of the car because it was metallic. Additionally, he never called to tell us when to bring the car in, we had to call ourselves to find out it needed to be dropped off in three days. Initially going in he seemed entitled, ill-mannered, and unpleasant with his attitude. At the end of the day we decided to not get our car fixed because of this awful customer service. read more

There are times when we have a fender bender with our cars and my insurance company recommended CarStar McLaren Irvine ... this shop is awesome ... Cameron kept me up to date and made sure my car was properly repaired and looks great. I strongly recommend using CarStar McLaren Irvine for car repairs due to accidents ... highly professional and timely updates and highly different from the other car repair shops I have dealt with. A great place to get your car repaired!!!! read more

*I went there to replace my broken fuel door *great service and staff. *they got it fixed on time. *affordable pricing (cheaper than other places). *they perfectly matched the car paint with the original car color. read more

All I can say is, ask for Cameron! Amazing customer service. I was in a pretty bad car accident in early August in my new 2019 Mustang and was worried about the longevity of the car afterwards. There was transmission damage, brakes, tires, headlights, and so much cosmetic work. My insurance recommended Carstar and Cameron was my main point of contact. He kept me updated throughout the whole process and made an stressful situation, seem a lot smoother. I had to to readjust my trunk about a week after the whole fix and Cameron made it work around my schedule. Thanks to the Carstar Team for bringing my car back to life! read more

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Carstar MCCLAREN was amazing! They were efficient with ordering my parts and repairing my vehicle and kept me up to date via text message everyday regarding the status of my car. I've been to three different body shops in the last year and I must say Carstar MCCLAREN was the best. Highly recommend to anyone needing work done on their car. 10/10 Special thanks to Cameron who was my point of contact and a super awesome guy. Great customer service, always kept me up to date with how my car was doing, and very reliable. Enjoyed my experience here! read more

These guys really went above and beyond for me, really made me feel like they were family looking out for me, especially Cameron, thank you so much. I was rear ended and needed some work done, they were very quick and precise, they were done a week earlier than I excepted initially. I'm pretty sure they polished my car before giving it back too. I'll probably send these guys some cupcakes or something because gahdam!! Love, The burgundy 2012 Nissan Altima read more

When you spend hard earned money for anything esp big things, you want full satisfaction from the people and their company you deal with. Totally recommend this place to get your car fixed! read more

I took my car here after getting rear ended and they provided excellent service. While other body shops said they could only schedule a repair for a month out, CARSTAR McLaren scheduled my repair for the next week. They repaired my rear tailgate beautifully without having to order additional parts, which would have taken months. I also had a scrape on my right side bumper and a scratch on my fuel cover that they buffed out for free saving me a few hundred dollars! I worked with Joseph Lara who provided friendly and helpful customer service. He explained the repair process in detail and offered to first see if the scrapes on my car could be fixed for free before charging for any additional body work. I would highly recommend taking your car here for any repairs! read more