Riviera Assisted Living was alarming as Mom lived in assisted lived there for a year. Hind site has…read morebrought us clarity of the distinction of the facility. We thought at the time things were ok, always framed from staff like mom was doing well and engaged, until we moved her to find out more. Even being in and out it wasn't enough to protect mom. Come to find out that mom told staff how frighten she was with nursing care, today I come to find out these concerns went unnoticed/ignored or un-responded to by the chain of command. Staff took mom to color daily at a table that was Pretty much the extent of the services that this facility offered my 95-year-old Mom. Always making us feel like she was doing well and ok. As if this isn't enough, we left on terrible Circumstances after a hurricane impacted our area in the Holly Hill Facility. Riviera Assisted Living evacuated with no plan, how can you not have a plan as an ALF? Some staff insiders admitted there was no plan and if it were not for the directors previous employment in Winter Park, they would have had nowhere to evacuate. I asked for the plan from the Director via email and it was never shared. Since this incident We contacted a vice president at five star, We contacted local area managers and no one takes time to return a phone call or hear a concern. We were given 1 business day to decide to relocate mom after the facility notified us that she could not return due to damages in the building, who does this? My mother was returned in a condition worse than she was evacuated by the ALF prior to evacuation, she's regressed physically that has previously healed. She spent nights on a cot when she was evacuated to a non 5star facility. When I greeted mom she had tears in her eyes and was crying from the evacuation. Correspondence/email to the director go unanswered. There was water damage on mom's personal belongings again no confirmation. SOME of the staff-sing the directors praises, due to wanting job security, yet we have another side to tell. A full investigation and revocation of the ALF licensure should be considered immediately. This is not a safe place with caring, compassionate people that are there to serve the elderly at a premium fee. If I could give no stars I would. Pm me for more info.

At the age of 87 I came to the realization that my Dad needed a home that offered activities,…read moremeals, supervision if needed and a clean, home like environment. After searching many Independent/Assisted living facilities I narrowed it down to two. In my heart I knew that Riviera was the perfect place for my dad to call home. When you walk in you are greeted by a sincere and caring staff. I can't say enough wonderful things about Ann, Marilyn and Kelli. Every person I have met is kind and caring from the maintenance staff, housekeeping and dining services. The activities are fun and engaging and the meals and dining room are top notch. The apartments are spacious and well appointed and I love that it's all inclusive, from cable, meals, activities, utilities and transportation. I am so thankful I have found such a wonderful place for my Dad and I highly recommend Riviera to anyone who wants to best for their loved one..

Yes, This is my first time in assisted living care,…read more I'm really satisfied with the staff and the care they offer, For me, I had a really bad infection; they provided new, ( brand new equipment ). up-to-date, What I would call "state of the art" (medical equipment), To be honest, I was a little skeptical at first!!! but no more, (Being my first time, for my type of care). I also, would like to take this opportunity, to thank staff ( RN's CNA's /to Office Administration to Housekeepers... for (their/ my care ) and wish everyone ( staff at Coqutina Medical Facilities ) a safe, New Year 2025

Depends on what wing you're in. The employees do not care about the quality of work they do. At…read morefirst it didn't smell too bad, the last couple of days we're getting over bearing.

At first it was okay but then decided to convert to a "luxury" establishment without changing much…read more Currently remodeling with a lot of noise and debris and lack of care for the residents. It's all about money I guess!

I've been living here for over two years in independent living and truly enjoy the lifestyle. I…read morehave my own car and I come and go as I please. There are plenty of engaging and fun activities you can be involved in that will keep you active. I involve myself in many of them and I am also a leader in a musical sing along hour where I play many of your favorite oldies on my 12 string guitar. Come on and check us out.

Not enough ways to say thank you Grand Villa. This facility truly meets it's mark. Each member of…read moreyour team made my mother in-law's experience a great one. Your facility, meals and safety is top notch but the genuine caring and friendliness of your staff beats it all. We just can't thank you enough for everything!! Debi and Pete Smith Ormond Beach

Jake Knisley is the executive director. He knows all of of the old folks by name and is super…read morefriendly with them. He's changed my opinion of this place. At first, I wasn't too fond. But over time, the staff won me over. They are all great people. I am so impressed with the Grand Villa. The residents all seem happy and are well taken care of. What a great place!

Very caring staff, pleasant environment, took care of my parents needs and went above and beyond.read more

This place is Under new management. Happy to have this assisted living facility in our community!read more

Food: 0 - Skimpy Rations barely palatable on weekend- need dietary director. No appropriate…read moresubstantive snacks between supper and breakfast (15 hours) Staff: 3 - nice folks- under staffed- worked real hard! Need more resources and training- good attitude! Facility 3: Generally Clean - seemed short on linens Medications: 2 - Rarely on time. Potential for medication error - armbands absent , names not used to assure correct meds. Administration: 1. Need to be more aware of needs on floors - seemingly short on staff. Safety: 5 - Acutely aware of Corona Virus safety precautions. Well done! Activities- 2. Needs attention. Guests abandoned. Coordination with doctors- 1- Doctors not available and inattentive. Nurses afraid to call doctors (scolded). Lot of work to be done, but lots of potential in this willing and often competent staff!

Indigo Manor Nursing Home is an utterly unsafe and inadequate facility. From the beginning, it has…read morebeen severely understaffed. Nurses are overwhelmed, and CNAs are often absent, even sleeping in their cars. The facility has 24/7 access, making it dangerously unsecured--anyone can enter without question. My mother was a resident here, and on multiple occasions, they neglected her basic care. Once, they forgot to feed her. Despite my efforts, she went unnoticed until a compassionate nurse--who didn't even work their full time--realized she was gone and helped me safely return her and went over the correct policy procedures. Please, if you care about your loved ones, do not place them in this facility.

Cathy is a very helpful and diligent lady who has all of your and your families needs considered…read more During difficult changing times in life, she is right there carefully explaining all possibilities. I never felt rushed nor pressured to make a decision. Thank you Cathy

Wonderful company! This company is what Seniors in Brevard county need when searching for an…read moreAssisted living facility or families searching for memory care facilities for their aging parents. Cathy truly goes above and beyond. I really love her knowledge in this field and her genuine concern about her clients.