Was timely, reasonably priced, and fixed the issue, while another contractor could not. I would…read moreuse this contractor again in future.

From the owner: We do gas fireplace’s in twin city 28 years of experience. I do not work on woodburning fireplaces.read more

Pat with Fireplace 911 did a great job fixing up my gas fireplace. He was very knowledgeable, did…read morethe job correctly and was a great value. He's busy, so schedule him ahead of time, and when he comes, know that he will do the job right!

Never responded to request for service of multiple fireplaces. Took my business elsewhere.read more

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

I have had this fireplace for several years now and love the work they did. It has really been…read moregreat to have the fireplace pop on whenever there is company or I just want to relax.

Great customer service and responsive to any and all questions. They have full service and are…read moreconscientious about the work they do. I have two fireplace units in my home that were purchased at different times. There is a significant difference in the service I have received from a family owned business (Energy Savers) then from a large fireplace chain store.

We had a great experience finding the right selections and visually seeing many different types of…read morestone and fireplaces. They have one of the best stone and fireplace show rooms I have seen.

This is the most corrupt company I ever worked with. Glenda the owner is a witch and her lies…read morecontinue. I ordered Stone and they gave me.the wrong stone. Glenda basically said we will.give you credit 743 but she never did. Now we are taking the to small claims.as.we spent 1200 and will report their unethical behavior to the BBB and State Attorney General. Do not waste your time.with this company. We use environmental stone works www.estoneworks.com.and I recommend this company very exceptional prices, service and people!

Escape 30 Inch Gas Insert Heat N Glo…read more So I went ahead and finally purchased my gas insert. It's been a long road on my part and I should be giving FireSide 5 starts just for dealing with me and doing the back and forth phone calls and emails. I just like things perfect what can I say. I decided to go with the 30inch Escape there highest end model for that size. Added the wifi package so I can control the fire from my iPhone of course. Jamie was the brilliant representative I worked with and he was very patient with me and explained everything more than twice. They offer a warranty and extend it for a fee. Plus the warranty on the fireplace from Heat N Glow. This place just seems to have the best equipment and a huge selection. I just had my fireplace install finished yesterday. They did a wonderful job and I love the outcome. I'm even thinking of buying a 2nd for my basement. On a sidenote, after the burn in clean I was putting the frame back together after cleaning which is something I don't think anyone should do except a professional, and I just so happen to have scratched my custom back surround. Fireside was nice enough to have someone come out and totally repaint it and it looks great. They charged me nothing for this service. They also replaced my chimney cap with the black square one and I take fault in not telling them todo that the first time. I just didn't like the SS tube. I was only charged for the extra cost of the black vent. I would definitely recommend this establishment over the competition.

2nd experience with this company, first fireplace was fine but didn't have them do much so we went…read moreback when we were looking for another to add to our house. This was a 16k fireplace- the project was a mess and damaged our house extensively in the process. They lost the original design of the hearth, pushing our project back weeks because no one noticed it hadn't been ordered. Failed to communicate dates that the inspection was occurring from the city, so he showed up while we were out of town. The subcontractor-mason was a mess- I expect dust etc when you're completing any type of remodel but this was extensive and he took very little care about not causing a mess or damage. -he didn't cover our rug and ended up wrecking it with mortar in both the living room and by the door -he didn't cover stair treads which ended up getting extensively scratched -only partially covered walkway, so wood flooring was scratched -used wood bench and my new kitchen table to lay out stones and tools (both ended up with scratches, dents and paint chips- I actually heard him drop stones onto the bench from above - dropped stones on the wood floor causing a chunk to come out of my floor - our couch was covered in huge chunks of wet mortar across the room -bathroom had mortar tracked into the rugs (bc shoes were never removed only wiped on MY rug -built in bench that they new needed to open can now not open because the stone he placed is too large to allow it to. Overall- company doesn't care. ‍

15 years ago bought a gas fireplace from Woodland. From sales to install to service, they score a 5…read moreout of 5. For instance, just today I had it serviced. Adam immediately identified a faulty switch, replaced it and then said, "No charge." I objected. (I like to pay my way.) He insisted saying that he should have caught it last maintenance visit. So, no charge. Who still does that? Woodland does! This kind of integrity and customer care is very rare!

We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

Our home boiler (which heats the house and also runs our hot water) broke down this morning…read more Bradley from River City was called out today as part of Xcel Energy's homesmart program (River City I believe is an authorized repair company that they must use). He was able to quickly and cleanly repair the boiler (which luckily was at no cost to us as it was simply a covered repair and not a full replacement). He also gave me a ton of advice on future options for home heating systems and what to stay away from. The boiler appears to be working again and the heat is thankfully back on. I appreciate the great service!

From the owner: General Air Conditioning Installation; AC System Maintenance; General Air Conditioning Repair;…read moreGeneral Air Duct Cleaning; Fireplace Installation; Heat Pump Installation; General Heating System Installation; General Heating System Service; General Heating System Repair; Plumbing; Water Heater Installation.

Last week, I called and set up an appointment for a technician to come out and take a look at our…read morefireplace, which was working, but occasionally cutting out. Last night, we were sitting in our living room watching TV while warmed by our fireplace. Today, their technician comes out, takes it apart, cleans it, "condemns" it, disables it, and generally charges me $300 to turn a fireplace that works 99% of the time into a fireplace that works 0% of the time. He said the cause was a piece of tubing that had sprung a hole. Tubing! A place that sells gas-powered fireplaces couldn't replace tubing! The only reason I had them out was that none of the other repair places I found would "service that brand."

This review is targeted at the employee, not the store as I know how hard it is to find talented…read morehelp these days. I went into FH&H yesterday and spoke with the sales rep. All I was looking for were a couple of clamps to finish the installation of my wood burning insert. This guy obviously had no clue what he was talking about and kept insisting that these circular clamps need to be manufacturer specific. He went on so long about it that the customer he was initially talking with left the building - I figured she saw an opening and hit the road. I ended up finding the stainless clamps at a near by big box hartdware store. My advice to the owners of FH&H - find a new showroom sales rep - this guy does not have what you need.