I walked in here and this place was visibly DIRTY and smelled like urine. Went to the 4th floor and…read morestepped off the hallway and as I continued to walk down the hallway it smelled like strong urine so bad I had to hold my breath. Nurses are rude, awful place I wouldn't send my loved ones here.

It really deserves zero stars. This is the worst nursing home I have ever encountered. Most of the…read morestaff just doesn't give a damn. Most of the time when I visit Mom was closed up in a dark room laying in her urine and feces being ignored and it is so hurtful to see. Room always filthy and they don't keep up with their belongings. I absolutely hate this place. I had to call the compliance didn't help much. It's like pulling teeth to get anyone to return your calls. I'm been trying to find another facility for my Mom

Great skilled nursing rehab stay. Everyone says it is good!…read more I felt like my dad was safe there. Good staff retention.

Arrogant medical staff. Medical staff made treatment decisions based on intake assessment instead…read moreof evaluating symptoms that occurred 3 days post intake. No doctor or nurse practitioner bothered to evaluate the patient when she was complaining of extreme pain before making medication decisions, and ignored recommendations from hospice nurse. Arrogant LPN who asked patient to state her pain level from 1-10, and when patient replied 9, the LPN said "you don't look like you're a 9." Definitely a "we know best" philosophy that does not prioritze the patient. When patient was being cleaned by nurses, family was subjected to listening to patient screaming "I hope you are killing me because I can't take any more of this." Horrific experience. We moved her to the nursing facility at the Kenwood Senior Star where she had wonderful, patient centric and empathetic care. What a mistake to subject our mother to MPL.

I'm really frustrated with this place. My nephew is a patient there and every time I call I'm on…read morehold forever. I stay in Atlanta and I tell them that every time. I get so upset because I don't get to see him so at less I should be able to call. They are very unprofessional, if I could I would definitely get him out of there.

From the owner: Heartland Health Care Centers skilled nursing and rehabilitation centers offer post-acute services…read morefor those transitioning from hospital to home. This specialized quality care helps shorten or eliminate hospital stays, laying the groundwork for a successful discharge. Some of these services include: high-intensity physical, occupational and speech therapies, cardiac recovery, stroke and other neurological recovery care, skin and complex wound care, I.V. services, diabetes management, oncology care, and orthopedic and joint replacement recovery. With individualized programs and a variety of post-acute services Heartland offers rehab hospital caliber health care options to meet the unique needs of patients and ensure that they receive outcomes-oriented care that will speed their recovery and their return home.

****Avoid putting your loved ones here. They will tell you what you want to hear to have you sign…read moreon the dotted line. They will make promises to you and not follow through on them. Do not pay their community fee. You will be told that they will be attentive - however their staff will be on their cell phones checking their Instagram, Facebook, texting their friends - pretty much anything other than watching your loved one ...and if your loved one acts out while staffers are not being attentive and doing what they are paid to do (if you are reading this you know people with Dementia act out ) they will throw your loved one out and keep the community fee even after you were told that they will be attentive and refund your community fee if "resident ends up not being a good fit"

I would not let ANY person be placed in the care of these incompetent workers or managers. My…read moremother in law has had to be taken to the ER 3 times over not being properly cared for. She has a bed sore that is so infected that it is in her bones and has a very high risk of becoming septic. She is also severely dehydrated and is malnutrition. Seeking neglect attorney for guidance. #Advocate

I have had 2 family members at this location and while it struggles with most of the issues…read morefacilities are facing (lack of staffing, etc), I found that the quality of care here was better than some others. They have continuity of care with many staff members being employed for more than one year. The staff took the time to speak with my family and tried to make my family member's stay as pleasant as it could be. The food was served hot and seemed to be pretty tasty.

I visited this place and noticed the staff was kind and caring. I loved the many activities they…read moreprovided including - karaoke. The day I was there they were having a wiffle ball game with the Cincinnati Reds Gapper and the staff played men against women. It was so much fun for the residents to watch. It is I. The remodeling process and they are making it more attractive to the next generation that will be going there (Boomers). I suggest you make a visit if you are looking for a good place to live. Oh and the food was delicious.

After visiting several times, we decided this was a good place for my mother. Our application was…read morepre-approved, and we were on the memory care waiting list. Fast forward to many, many months later. After my brother could not get a call back from admissions director, I left a message asking for status update because Mom now needed more care than Dad could provide. When she returned call, she said, coincidentally, that she was getting ready to call about a room opening. All we needed to do was take Mom to a pre-admission evaluation at the facility with nurses and admissions director. The day of the scheduled evaluation, the admissions director did not show up and did not have the courtesy to let anyone know she would not be there or why. The nurses were not friendly. When we had to follow up days later, we were STUNNED To learn Mom's admission was DECLINED due to her memory issues being "too advanced." WHAT??? Isn't that what memory care is? I can't help wonder if the next person on the waiting list had more assets. Don't let the name fool you.