First of all, this store is likely to be closed permanently…read more I used to love this store back when it had physical locations nationwide. I hadn't purchased from them in years and was unaware that they had changed their business model. I recently received a poor-quality Christmas tablecloth set from Villeroy & Boch (or possibly a counterfeit). Three separate items were included in a single order and arrived together in one package. However, the store required that each item be RETURNED INDIVIDUALLY, with return shipping paid separately for all three. Bottom line: I paid $45 to return an $89 purchase. The items were sent back two weeks ago, and I have yet to receive a refund. Please be aware. this store is not what it used to be.

Have you ever ordered a big ticket item online? Well, I nervously did! It was a $400 Dyson heater,…read morefan, and it purifies the air. I had a horrible experience with another business and I was nervous. I really wanted this fan and it was on sale, at $100 off. So, I put on my big girl pants and went forward with the purchase. My fan arrived three days after I ordered it. My fan arrived right to my front door and in perfect condition. It works so well, I may never leave my family room again. It is so toasty and warm. All hail Bed, Bath, and Beyond for doing a stellar job with my order and the shipping!

Halloween is one of my favorite holidays and I go overboard on decorations. I was looking at Spirit…read moreHalloween's advertisements and I was excited about some of their decorations. This store has taken over the Buy Buy Baby location on Rockville Pike. Unfortunately, they didn't have a good selection. The animatronic decorations were really big and overpriced. The costumes were very expensive. It was $100 for an Elphaba costume. The service was lacking. There was only one person working at the cashier desk and no one on the sales floor. So, I was disappointed. It made me really miss Party City. Oh, well, I guess I will try somewhere else. I won't be going back.

I liked this place. Very helpful staff. Good layout and organization with ample parking. I bought…read moreseveral items.

Awesome store for anything you'd need for plants. Parking can get tight when it's busy, but they…read morehad someone directing traffic to help move things along. This is huge as the intersection right outside can get super busy and cramped. We bought a nice plant here, and after a few months, it's still doing great. They had both outdoor and indoor plants available

I've never met a Home Goods that I didn't like, until I visited this one!…read more Sure, it's huge and carries an extremely large amount of items for every single space inside and outside your home, but the customer service absolutely sucks! I was eye to eye with at least 6 employees and NONE of them spoke, offered assistance, or seemed to care about me being an actual paying customer. I guess discussing their happy hour plans was more important than assisting the customers. After I grabbed the items I wanted, I got in line. I saw that register one was open and didn't have any customers, so I proceeded to it. Instead of letting me know she wasn't open, I had to ask and the cashier said, "we are open, not ready for you yet." Rude and should've been handled much better, but whatever. I then head back to the line but another line opened up. As soon as I approach, the cashier said, "no, she's next!" Talking about the woman behind me. I said, "No! I'm next. I just went to register one and they're not open!" She apologized and said she thought I came the wrong way into the line. Now, why would I do that? I can clearly see where the line starts and ends and I clearly understand the concept of a line! That interaction was the icing on the cake. I won't be returning to this location. Home Goods in Rockville, do better!

Always something new to find! Love their summer collections, such cute items. We got a lemonade…read morepitcher and cups on a recent trip, and some decor that matches our year-round themes.

Thank you, Pam. You were wonderful for sticking with me and helping to find a solution for my wasp…read morenest. We had quite a selection to choose from on different types of pesticides. You were so helpful by looking up their rating and showing me where they were located. Pam, you even helped me pick out the most economical value for the money. Pam, you are the best at customer service extraordinaire and Home Depot is lucky to have you. Thanks for all of your help. Now, let's get rid of those wasps.

I have been avoiding coming to a Home Depot for some time. Not for any given reason, just because I…read moredidn't want to feel like I was falling into a void. But I was in need of a few items that I knew I wouldn't easily find elsewhere. Being at the mall, this is just a stone's throw away. I will say, this give the impression from the outside that it is not a big store inside. Deceiving. When I got inside, it is just as big as any other HD, just set up so awkwardly that you have no idea where anything is. What I can tell you is that when you are in here, pull up the app. It will make locating what you want faster and less stressful on you. I knew what I needed, just not where to go. With the app I was able to type in the item and it took me not only to the aisle, but the bay in the aisle where the item was. With my items in hand I go up front to the self serve registers and wait my turn. I walk up, scan my items, and then the machine says I need assistance. It ran out of receipt paper. That fixed, receipt in hand, I on my way home.

This was a swing and a miss for me- went there looking for a bedframe, bureau and bookcase and I…read morewasn't able to find anything. The prices seem pretty comparable to what you would find in the actual RH store- and the upholstered beds I was looking at were pretty heavily stained. I get that for an outlet but for $2500+, no thank you. I did like the giant open layout though, and they had a massive amount of coffee tables if that's what you're looking for.

I wanted to buy a bed on Black Friday and their windows said the sale was 10%. The beds were…read more$2500-3024 for outlet prices. I wanted a white fabric bed and every single one in the show room had shoe prints on them! And lots of other stains. I'm not paying $3000 for a dirty bed! The white couches were also dirty but I assume those cushions slip off and you can send it to the dry cleaner for cleaning. What a horrible disarray this showroom is in if they don't care about the merchandise! White fabric furniture should be covered in plastic.

I recently took my in-laws furniture shopping at Bob's Furniture, and we had two very different…read morecustomer service experiences. First, I want to recognize James W. He greeted us when we arrived and was incredibly patient, kind, and knowledgeable. He took the time to help us configure the furniture in different layouts so my in-laws could better visualize how it would look in their home. He never rushed us and made the shopping experience enjoyable. His customer service was truly 10/10. Unfortunately, another employee, an older woman with short red hair, left us with a very negative impression. She made inappropriate jokes in front of my in-laws, and she falsely accused my children of damaging furniture when nothing had been broken. My children were simply trying out the furniture, just as many customers do, and they were under my supervision the entire time. Her comments were unnecessary, unprofessional, and made our family feel uncomfortable. It's one thing to politely remind customers of store policies, but it's another to make false accusations and embarrass families in front of others. I hope the store or regional manager takes this feedback seriously. While James provided exceptional service, this employee's behavior was disappointing and detracted from what otherwise could have been a great shopping experience. I hope she receives additional customer service training so future customers are treated with kindness and respect.

I love that awesome cafe in the back. Bob's is an awesome business the wY they collect money for…read morethe U.S.O. with that cafe.

Had a lovely experience at Rewild - highly recommend for all your plant needs…read more I brought in a struggling plant in hopes of finding a replacement and the staff member was so knowledgeable and helped me find a new plant that was best suited to my environment. They offer free repotting and you can get your plant's soil topped with different types of rocks for a small fee. You even get a customized care card to take home to help you remember how to care for your new plant. The store itself is lush and full of a good variety of houseplants. Everything seems very well taken care of and the prices are pretty reasonable too.

Came upon this little plant nursery by pure chance, and now I keep coming back! Rewild at Cabin…read moreJohn is cozy little shop with a great selection of house plants! Staff is incredibly well educated on all plants in the store, and everything is separated and labeled for the areas in the home they are best suited for. They will also fill out a care card if you want something more tangible to take home with your plant. I love supporting this business, and try to find something to buy even when I'm not looking to buy a plant. They also run workshops, which I'm hoping to attend at some point! Please do yourself a favor and make this shop part of your go-to list!