Was having issues threading my server. They got up and running in no time and gave me some great…read moretips so it will be easier next time. Also took the time to answer my questions on making rag quilts. So very nice and very helpful. Definitely will be back.

Love Blue Willow quilt shop... Been a loyal customer for…read moremany years . I've purchased multiple machines from this shop. Seth is extremely knowledgable about all the machines. Their staff is very helpful, a nice relaxing atmosphere to browse in. I am so excited they are moving 10 minutes from me

Went to Wool and Company for the first time and was so impressed! The yarn was displayed…read morebeautifully, with a massive selection available. Anything you could want is right there for great prices. They have comfortable leather couches and chairs for seating as well as a long work table for community projects or events. The staff was friendly, helpful, but not overbearing. Because of their massive warehouse connected to the storefront you can have anything you need in a matter of minutes without having to wait! Will definitely be going again.

I order yarn couple time, first time my order was delayed, but still in a frame of time. The second…read more( II) order was placed on 02.27.26 I got it on 05.11.26. The third ( III) order I placed 03.27.26 this order came April 6TH of 2026 and that was the SAME YARN. I called numerous times and correspondence was on time, but it seems that they all don't know what they are doing. All 4 skeins where different definitely in a different colors, so my opinion is based on facts and experience and I think they just want to sell anything they have, they DO NOT care about the customers and their needs. I ruined my project because of them, wasn't able to do on time and because of the colors I do not know what to do with these 4 different color of balls. I never asked them to wind for me, they did it because that is not that obvious of color difference. I do NOT recommend anyone to buy from this company online, because you never know what and when you are going to get. Very disappointed and sad customer.

I had the best turn around repair with Joe. I thank him as I miss my machine when it requires…read moreservice. Joe got it back to me the next day. so thankful. he was extremely helpful when I called in the middle of a big project with some "try this". as I said very happy with all his help.

We came in to look a sewing machines for my wife. She hasn't gotten started in the craft and had a…read moremillion questions. The owner and an associate showed us around a bit before doing a deep dive information exchange about the machines. I went out to the roomy comfortable front porch while they talked sewing for another 45 minutes. We left with a ton of info. When we're ready to make this big purchase I am sure we'll do it here. Great shop!

Great shop with a great selection of civil war area prints and color selections. A small collection…read moreof modern and bright fabrics. A ton of notions if needed.

Everything about this quilt shop is amazing. After relocating to Chicago, I've tried a few other…read morequilt shops. They were nice, but Pieceful Gathering is wonderful. I made a quilt that was just on the edge of being beyond my skill and the staff helped me and reassured me. When I took it back to have it quilted, they were so thorough and helpful in selecting the thread, the pattern, etc. I was making the quilt as a gift and was so worried how it would turn out -- because I am a worrier. And the work is beautiful!!!!

I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the…read moreback room! I was not made to feel really welcome when I asked about the fabric or other sewing machine supplies. They did a great job repairing my Singer machine, I know it isn't one of the expensive models but it works great for me. But if I was a sales person I'd be engaging walk in customers with questions about their sewing projects and trying to sell them something else or offer a class that's coming up. Maybe they don't need the business?

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced…read more Engagement limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the screw that was lost either in my sewing room or in my actual sewing machine, they couldn't tell me if it was or wasn't found. I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic 'oh'. I was directed to an amazing 50 cent a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I 'didn't need.' I have 2 sewing embroidery combo machines, a serger and a 12 foot quilting system that resides in what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, I'll never understand hand quilting...but I do know that I've got two hands should I ever find the use for a 50 cent spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didn't receive a reply. Emails checked...oh...that's the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the 'right' email that still hasn't received a response. Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldn't drive several towns over for the chance of getting a 50 cent spool of thread? Even if it's for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying 'nope, no 50 cent spools of thread here.' The next 20 minutes we spent...oh..we is me and Mr Money Bags...we pull out bolts...look at patterns, compare colors....then we leave. Customers leave. That's what they do. I'm the type of customer that will tell you why I'm your customer...and why I'm not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current 'receive only no reply' emails are sbcglobal Hmmm. Not one to back down, I'm armed with a name. So I email...again...inquiring about Lynda and or Doug Remmers. Surely they'd like to know what's going on within their walls. Would it shock any one to know that the blank gaze that I'd looked into was on the face of Lynda? I'm not sure why I left every encounter with this company feeling 'unliked'. Could be that I'm a man. Could be that I'm a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned. You've been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty. Oh...and you'd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon account...it just showed me that I can cut out the middle man. One last thing...50 cent spools sales has to be one of the stupidest decisions ....ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. We'd pay ...75 cents ...at least. Now, imagine if it was applied to my $50-50 cent thread spools. Maybe with the profits you could get the type of emails that have a REPLY button

Business owners are fantastic. In particular Jackie the owner. She goes far and beyond in pleasing…read moreher customers. Recently I placed a small order with Bowtique Emilee for some colored elastic. When it arrived I realized the color was too light. After contacting and speaking to Jackie she went to her wear house and sent me photos of alternate colors We highly recommend this company for their excellent customer service. It's no wonder they have been in business for so long!

I watched people for whom this was their first visit wander through the aisles with their mouths…read moreopen in awe at the amazing selection and low prices. No point ever going anywhere else for my fabric and trim needs. Got my curtains, upholstery, and throw pillow fabrics all for about fifty dollars. TDO is an amazing place for decorators, quilters, and costumers. I don't know for certain, but I think the inventory has to be mostly mill ends, or the prices could never be this low. So don't expect the very newest fashions, but do expect good value for your projects.

This fabric store sells a lot of dated old fabrics. They had a very limited selection of things…read more They had a decent mesh wall with a but a lot of the stuff in there was old. It smelt like mothballs in there. You have to wash your fabric immediately once you get it because it stinks in there. All the styles of fabric were dusty and tough. Everything was overpriced and you are limited to an outdated selection of textiles and prints! The service was bad. Everybody has an attitude. I will never be back. Things have changed drastically at this store and it is not worth the hype.

I requested quotes from several local (western suburbs) highly rated vendors to recover a couch,…read morechairs, seat cushions and other items. Most were frightfully expensive. So bad in fact that unless you have an extremely expensive or collectible piece, you could buy new furniture cheaper than having it covered. Thankfully Slipcover Plus offered reasonable price (not inexpensive as quality isn't in this field I've discovered), but workable where it made sense economically. The quality of the work was solid and Tony is extremely responsive.

The following pictures are a before and after of my recliner from Slipcover Plus in Addison. The…read moreblue is the before and the brown is the after picture. I'm very happy with their work.

The staff was extremely helpful and did many of the calculations for me to figure out how much…read morefabric I needed. I would definitely go there again.

The staff is friendly, the cotton quilting fabrics are of a good heavy quality and the shop has a…read morelarge number of fabric designs to meet and match any of your color needs. Best of all, you get to feel the fabrics and hold them next to each other, so hard to do when trying to buy anything on line. Lots of needles, notions & threads too! Love it! What a find!

They have a great selection of fabrics. Anita was very helpful in guiding us in selections.read more

As a novice, I was nervous. But the selection, prices, and service were all so great, I never…read moreneeded to worry.