I had an estimator come out, and a surprise fee was levied after the technician came out. Be…read morecareful with this company!

this boy is no good he has been a nightmare since i hired him he does no know what he is doing and…read morehis contract reads like a second grader wrote it. please do not hire him he is terrible and does not know what he is doing. broke my pool on day one. he is a kid with no experience who has learned how ot scam people.

The statement posted by Legacy Pool Services is a complete fabrication meant to save face. The…read more$1,250 I paid was for services that were never completed. There was no contract fulfilled, no work done, and absolutely no disrespect on my part that is simply a lie to deflect from the fact that this is a scam operation. Don't be fooled by the carefully worded response. This person hides behind fake professionalism while taking money without delivering. Stay away. scammer and a liar. ask for ID before sending payment. I bet he run! The proof is posted. Refund please!!

From the owner: Legacy Pool Services Kick off the season with stress-free…read morepool care! We offer expert pool openings & closings, repairs, cleanings, and weekly maintenance to keep your pool sparkling all year. Need a refresh? We also provide professional power washing for decks, patios & more. Reliable. Local. Legacy. Call now to schedule your service!

I've used Top Line Pool for the last 18 years, also "inherited" from the previous owner. Over the…read moreyears, they've handled openings, closings, repairs, and painting my pool. The owner Charlie used to live in my neighborhood and everyone with pools uses his company. Charlie, Vickie, and the other staff are super friendly, highly educated in everything pool and spa related, and professional. I couldn't imagine going anywhere else. I look forward to summer just so I can see them every week when I get my water tested.

Top Line is my favorite pool store. Vicki and the other employees always provide me with excellent…read moreservice. They are friendly, knowledgeable, and always willing to help with any pool issue I have.

Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

I paid for the fucking sauna and hot tub, scheduled a licensed electrician to come out and set it…read moreup, and then they fucking canceled the sauna delivery. So now I have to pay for the fucking electrician to come out twice. They over charge and they fail to deliver!

I recently had my inground pool renovated by Coastal Pools, and the transformation is outstanding…read more From the first consultation to the final walkthrough, their team was organized, knowledgeable, and committed to quality. They helped me choose the right materials, explained every step of the renovation process, and kept the project on schedule. The workmanship is excellent--new bottom surfaces, and upgraded liner. My pool went from worn and outdated to clean, modern, and inviting. What impressed me most was their attention to detail and the pride they take in their work. Coastal Pools delivered exactly what they promised, and the results speak for themselves. If you're considering a pool renovation, Coastal Pools is a company you can trust for both craftsmanship and professionalism. The team all worked together in all steps of the renovation. I would like to thank Kevin, Taylor, Dani, Dan, Mel, Nicole, Ashley, Jena, Jake and the insulation team.

Coastal built my pool last summer and the entire experience was great! So appreciative of their…read moreservice team, who are top notch. Upon opening the pool for the season, Tyler made my pool from green to sparkly, crystal clear clean in less than 30 minutes! Today, Lizardo came to service my pool, was patient in explaining everything to me, answered all my questions, and took great care in going above and beyond. Highly recommend Coastal to anyone looking for a pool build, or expert pool service!

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.

$1871 later and my hot tub remains unserviceable. i'm done with this guy. Among other things, he…read morereplaced the heater and it started leaking within a year.

Zero stars. Job was never completed. Am in the process of disputing purchase with credit card…read more They are Thieves. Stay away

From the owner: Here at Baggas pool and spa service customers satisfaction is our first priority, we aim to deliver…read morethe best quality service at competitive rates. Our list of clients keeps growing as out track record and reviews speaks volumes.

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.