Great place to bring the family. The customer service is good and the ice cream is DELICIOUS. Not really sure what previous reviewers were talking about. My family loves this place. I even use Twistee Treat as a reward to my little ones when they do well at school or sports. I had to recently update my review tofour stars only for the simple fact that tap to pay with apple pay is not available here. Are read more

I am very disappointed with the Management at this location as well as the owner. I am the parent of a former employee. My son worked at this location for at LEAST a year prior to COVID. He continued to work there during COVID and was promoted to a position of "Shift Lead". During this time when he worked there, he was always present for his shifts for COVID. He worked some shifts when others were "allegedly" quarantined. He covered shifts for Grafton, the manager, when he himself was sick or was having personal emergencies. I was told that my son was a valued employee and I already knew that because of how he is raised and his values. My son was on the frontline of Twistee Treat helping them to keep things in order at the start of COVID, until he recently left for a job that values him more. What I don't understand is HOW you as an owner did not pick up the phone to call my son to thank him for helping to keep your doors open during such a critical time. My son put himself at risk working in a small area where you can't social distance and was there when scheduled employees didn't and wouldn't show up. I think that is very poor behavior and really show that you are all about the money and to hell with the employee. Also, Grafton, I am really taken aback that you didn't as so much give my son a "Thank You" for all that he has done and even for you personally when you had family emergencies. This is why I tell my children to research the culture of employers before you work with them because some employers just don't give a damn. Twistee Treat is one of them. In my opinion, you have too many immature young people that work there and I'm sure this is to the Cone's detriment as I hear the turnover is high. I do thank you for showing my son your true colors. Remember this though, until you do right by people, are you really successful? Do you follow and practice your own vision and mission statements? Remember, your employees are YOUR CUSTOMERS TOO or are you too beside yourselves to see that? read more

Good ice cream.. BUT just got home after spending 20 minutes in the drive tru after dealing with the guy taking our order. He stopped taking our order numerous times and then told us to pull up because he "couldn't hear us", due to the fact that he was laughing with co-workers and listening to loud rap music (which is fine, but really? In front of customers?). It was just extremely unprofessional overall and annoying. I finished half my order in the car while my brother was dealing with him for crying out loud! read more

Twistee Treat - Riverview - Chocolate brownie twist - Ice Cream & Frozen Yogurt Near Me - Riverview, Florida

The heat must be melting down the temperatures on their ice cream machine because we all received delicious drinks but with light stomach aches after wards that last until the next day. Please have your machines checked out or the vendors you're buying from. I like having the shop in the area but not at the extent of a stomach ace. read more

Do you like waiting 40 minutes just to get ice cream? The absolute slowest drive through experience I've ever had. Not worth it. Just go to Dairy Queen unless you enjoy waiting in line forever read more

Great place for several flavors of soft serve ice cream unlimited topping choices friendly service and a kid friendly atmosphere

I have been going to Twistee Treat in Riverview since it opened. I have referred a handful of people here because their soft serve is delicious. Lately though, they have not been on their game. The last time my family and I went I barely got any cookies in my cookies and cream ice cream sundae. We went again last night and my husband got a thin mint ice cream and I got my usual cookies and cream/Oreo sundae. Our cookies were stale! It was so stale both my husband and I could not get past a few bites.It was extremely disappointing and I am considering dropping this place all together. Very sad considering we were regulars. read more

I just don't get it. I keep coming here thinking the service will get better. Each time, I get reminded that it's not. And each time, i tell myself I won't back. I'm even writing a daily reminder to myself so once the acuteness of today's visit wears off, I won't forget. It's so sad because it really is good ice cream. Looks like I'll be driving a little further to Menchies read more

Disappointed! My husband and I ordered a large brownie sundae and cookies & cream sundae. We asked for nuts on both. When we received our order, both sundaes were made with less than half a cup of ice cream and the remainder of the large cup was whipped cream. They left off the nuts and chocolate sauce on the brownie sundae, which had 3 small chunks of brownie. The other sundae have a very small amount of cookies - enough fir every 3-4 bite, and few nuts, maybe a teaspoon. Basically, we paid extra money for a large cup of whipped cream with a few crumbs in it. We ended up throwing the sundaes away. This was a big let-down from the first time we visited this location and I ordered the same thing. I probably will not go back. I like consistently good service and quality food. read more

Ice cream is ok, but not worth the forty minute wait every time you run through the drive thru.

I went today and ordered at the window not the drive through. The service is slow even placing order was super slow. Waited a very long time for my ice cream. Staff seemed bothered by me placing an order. I ordered Reese peanut butter cup twirly and it was very bland. Had a few chunks of Reese cup on top but barely anything throughout it. It taste like a plain vanilla shake. They are expensive for it coming out of a machine. Wanted to try now I am very disappointed. I will stick to sonic. read more

Love their ice cream, especially the specialty flavors! Try German Chocolate and caramel swirled together, so good!!!

When I visited my family I stopped & had some delicious ice cream.Great service she told me what my choices were. I live so far away but I would go back every day if I could. Yummy read more

Service tonight was terrible. Waited over 30 mins to place our order. Couldn't leave the drive up line because there were many cars behind us. Didn't have the second ice cream ready and also got the orders wrong as they were all joking around and saying hi to all of their friends. read more

At 5 o'clock today I order A chocolate twirl with peanut butter and oreo at the Riverview location. My order was taken by a team member call Carmen over 4 times in a course off 40 minutes after my order was finally taken I was served with a chocolate twirl with hairs. I have been to this location 3 times and it always has been a bad experience. I'm done I will never go back however I got off my car and let the customers know what was happening. I requested my money back and the girl that refund me was laughing . It will be funny when the state of FL closes this location down. Beware neighbors. 0 stars read more

This place won't last....................................... Rude, poorly-trained employees working Sat. P.M., 3-17-2018, at Twistee Treat in Riverview, with no clue about the difference in the sizes of the ice cream they serve, so they chose to argue with a paying customer instead and tell me that I was wrong. Dip for dipped cones is very runny & doesn't coat the ice cream, causing it to leak out & drip through many little holes in the dip. Bottom line: If you only have 2 cake cone sizes, Kid size & Regular, yet are offering multiple sizes of ice cream cones (i.e., Kid size, Small, Medium, Large cones), isn't it common sense that the Small, Medium, Large cones are all served on the regular cone??? The size pertains to the amount of ice cream, not the size of the 2 cones. Interestingly, my cone was remade wrong and thrown out to start over 3 times in a row and it was made a different size each time. None of them got it right. Yet one employee had the nerve to tell me I was wrong -- that the Kid sized cone is in fact their Small size, which is not true. It never occurred to this employee that they have no clue what they're doing. This place won't last with the amount of wasted product due to idiots working here who don't give a crap. Dairy Queen -- You have NO worries!! This place is NOT competition for you!! AND Dairy Queen employees are much smarter and nicer than this!! read more

Very good ice cream, short wait at the drive thru. I had the chocolate waffle cone, both the ice cream & cone were delicious. I just couldn't lick & bite fast enough to keep ahead of the Large cone...a tasty problem! My friend had the strawberry & said it was excellent also. Yum! read more

Jessica was so sweet to my kids and the service was great! It's rare to hear people so nice and thoughtful. The other employees helped her get the order out quick as well. I usually don't stop at places like this but I'd definitely recommend and will be coming back read more

I really enjoy eating at Twistee Treat every once in a while but this was my first time at this location. I came to enjoy ice cream but the service made my experience terrible. Every question I had about specific menu items was answered with "i don't know..." which is horrible. And the three people working there this night didn't smile or give friendly service. They acted careless and rude. When a group of teenagers came to order behind us then they seemed to be happier. But then they were playing around with those teenagers and threw the whipped cream bottle out the window and it fell on the ground which is used for customers. That's just disgusting. We just had overall horrible service and I'm definitely not going back. I don't know who hired them but they did a horrible job at hiring. read more

Love love love this twistee treat, the ice cream is so delicious and the employees always do their best to figure out how to say yes . Carmen also did a very good job taking my order and was very friendly :) read more

If you like to wait 30 minutes to order when there are only two people ahead of you, and another 20 to get your cone from staff who have no sense of urgency, this is the place for you! When it happened the first time, I gave them the benefit of the doubt. Same experience again tonight and I won't be back. read more

Although the ice cream is good, the service is severely lacking with a frat party going on at the drive thru window. We were offered the wrong order 3 times after waiting for 15 Minutes and listening to the staffs loud music and laughter about getting the orders wrong! Ridiculous, this place could use some training on customer service. read more

I love twistee treat's ice cream and different offerings, however, the service is insane. You pull up to the window and listen to what seems to be a dozen teens all gossiping and laughing at once. Sit in your car and wait and wait and wait. Someone tries to hand you a leaning tower of ice cream you never ordered. When you explain it's not yours they stand there just holding it and waiting as it melts down their arm. Doesn't this place have cone holders? Is that one person's real job.... the cone holder???? You wait. People laugh and the cone full of teens buzz and giggle and you wait. At some point one pops their head out the window with your very delicious treat. If you have 15-25 minutes to wait and want to bone up on the latest teen gossip this is definitely the place for you. Can't wait for Culver's. BTW how about placing another menu board further back in the drive-thru. At least we can shop while we wait and wait and wait. read more