We stopped by Andy's for a quick treat before dinner because that's how we roll. Haha…read more Anastasia was so incredibly sweet to help us with our order. She helped ring us up for everything we ordered and while I was waiting I saw a window sticker that said free ice cream for kids who got on a roll and I mentioned that my son did and was able to show his report card for a free ice cream. It was our first time trying the lemon bar and I have to say it was really good. Nice chunks of the lemon bar throughout and had a nice lemon flavor. Really amazing service and I'm not sure if her coworker was being funny but the first woman at the window was not so friendly to her so I'm glad I was able to get her to help us.

I wanted to share my extremely poor customer experience today at the 2501 E State Road 60 location…read morein Valrico. Items do not come out with any quality control- very poor customer experience I've never been to a Andy's before and I am not at all familiar with a single menu item. I ordered 2 large concrete ooeey gooey butter cakes. When I received the first one, I sat down and took a few bites and was extremely confused by why it was plain vanilla with little to none of the other items listed on the menu, it was very plain vanilla custard. I've ordered items like that before to be very disappointed with the amount of mix but this was the worst by far I've ever ordered. This was my first experience and I didn't know what to expect so I turned it to its side and noticed there is a bunch of caramel looking syrup and cookie like bites at the very bottom all smooshed down there. I then precede to stab the plastic spoon through the thick custard, which was lovely, only to find that the bottom mix of caramel and cookie is literally glued to the bottom like a suction cup. Now I'm sitting on the bench in 80+ degree weather, the sun is blaring and I'm aggressively stabbing the ice to get to the very bottom, barely with enough spoon to be able to grab any because the large is extremely tall and the spoon is...not at all. Now this concrete looks like a mess on top with the custard starting to melt and giant hole where I smooshed the custard down to try to get the topping but failing miserably. Then the second concrete comes out and its a completely different item on the menu, or so it seems because my first one was astronomically different. I try the second concrete and its delicious so I brought my large concrete back and told them it wasn't mixed and I couldn't stir it and that I stabbed a large hole in there trying to rectify that. It was pretty melted on the top now from the heat of my labors as well as the sun and temperature outside. The girl just looked at me for a second and I said I don't know if they can mix it because my spoon wasn't working and don't know how anything is made in the back. She then asked if I wanted another one and went to walk away I think, it was hard to tell because the sun was blaring in my eyes and It wasn't even easy to see her face in the building. I said I was not trying to get this for free and handed it back to her. The wind was blowing and I was dropping items so I very quickly handed it to her. Another employee then brought me the newly mixed concrete. When she went to hand it to me she hesitated for a second, pulled her hands back, and then blatantly stated loudly, "Next time you have a problem with one of our items, please bring it to our attention before you eat HALF of it". I explained to the first girl that I attempted to mixed it and the ice cream on top literally melted and frozen particle are scientifically larger than liquid particles. I was astounded she was so incredibly rude and to make such a scene and speak so nasty and unprofessionally to a customer is horrific. The girl also said in response to me reacting to her comment "I'm not being hostile with my comment." I didn't want to take it and she shoved it at me so I just took it and left. I have never had such a bad experience at any food location ever. I'm still can't believe that actually happened but I have a witness that assures me it did. I haven't had custard in years and I'll never ever go back to an Andy's location because of my terrible experience. I would never want my business to have such a disgusting customer experience so I wanted to bring it you you attention. Your employee was so incredibly rude it made me feel awful that I even bothered to ask. I felt unsafe eating the custard because if she spoke to me that way, she seemed brazen enough to possibly do something else very nasty and unkind. I couldn't even eat it, I felt dirty and gross.

Above and Beyond service from Isaiah!!! Went through the…read moredrive thru to get a root beer freeze which is amazing if you haven't tried it they blend the root beer and ice cream together and the consistency is perfect! We also got some kiddie cup ice creams which I said both vanilla please and after paying one of my children decided last minute on chocolate so I said them I already got the vanilla but Isaiah overheard and ran inside to change one of them to chocolate which I was very grateful for! He saved me a lot of back and forth with a toddler. lol

Ordered a "yummy soda". It ended up just being a float. I was expecting something different…read more. Finished it in two minutes. It was not filled to the top. Was not impressed. I was expecting a soda. I didn't even taste the soda. I thought it was going to be a refreshing drink that I could sip on my drive.

Yum! This is my second time here. This time i decided to try the strawberry shortcake - added…read morecheesecake slice. The shaved snow melts right in your mouth, the crumbles were tasty and a perfect texture. I would say the cheesecake slice was not good.. it was dry, and grainy. Everything else was on point! Will try this again without the cheesecake. Service is always great, fast and the ambiance isn't too loud.

Shaved ice from here is so fluffy, the flavor carries really well and it's a great bite for anyone…read morelooking to cure a sweet tooth. I will add that it can be REALLY sweet depending on the flavor you get, but it can also be subtle. I really like this place. Only pulled a star away because the cheesecake add-on to my Shaved Ice was a bit stale. Just in a way as if it might have been in the fridge too long and lost its freshness. Otherwise, definitely a place I'll be back to.

Rita's Italian Ice & Frozen Custard in Lakeland offers the classic Rita's menu, and the exterior of…read morethe establishment was very clean and well-maintained. However, I'm giving it a 3/5 strictly due to the customer service. We stood at the counter for about 10 minutes without being acknowledged, even though we were clearly visible right in front of the glass. It wasn't until another customer got in line, noticed we hadn't been helped, and offered to let us go ahead that the employee-- a younger gentleman--finally addressed us. It may have been a simple misunderstanding, but it definitely affected the overall experience. That said, the ice cream itself was absolutely delicious and lived up to expectations!

Great frozen custard place. They have a variety of options in addition to the custard including…read moreItalian ice. My favorite is the custard/Italian ice combo. Delicious!

A go to spot when craving ice cream! Love their sundaes and kids love the little perks like free…read morecones on Wednesdays and pup treats. Never had a bad experience and staff has always been very friendly and efficient. On warm days you can sit on their porch and watch the cars drive on by.

I usually enjoy coming to this ice cream spot especially on Wednesday because they have $1 cone or…read morecup which is such a great deal. The employees are always friendly and they have a nice place to sit outdoor and eat. The ice cream is super soft but other than that a great place

Tried the Cookies & Dream rolled ice cream at Jack's Shack and it was light, fluffy, airy, and…read morecreamy. The cookie crumble on top added a nice touch. The shop itself is clean, bright, and welcoming. It's the kind of place that feels easy to bring family for a lil sweet treat. The owners were nice, the staff were chill. yummies.

This ice cream shop is so cute with a lot of variety to offer! There were snow cones, ice cream…read more(rolled or scooped), and milkshakes! Plenty of seating and the service was great!

Great service, amazing ice cream!!! So many choices, so few calories. lol. Found this place last…read moreWeek and have already been back. Soooo gooooddddd!

Always looking for a new ice cream place, when we came across this one. Stopped in today for some…read moreice cream. This place has a lot of different options for you from ice cream cones to sundaes, banana splits, and many more. Lots of flavors of ice cream too. It's a ptakeout ice cream place with a couple of seats, where you can enjoy your treat. The woman who waited on us was very nice, and although we were there early, she served us anyhow. Here is the problem. Over eight dollars for a small cone. Secondly I ordered ice cream and had absolutely no flavor. Hubby Ordered pistachio ice cream and a small cone and he said he had no flavor. I'm disappointed with this place. I was hoping to find a good ice cream stand that we could go to when the urge struck. This is not the place. I doubt we will be returning.

I was visiting Brandon, FL with my mom and when we drove by here, she made sure that we stopped…read more She was telling me all sorts of stories of visiting here over 30 years ago! How nostalgic! It is amazing to see small businesses stay in business for so long. That is really telling to the product and the service. I loved the old school feel of the establishment. Everything now a days is so modern and rigid, but not this place. You really feel like you are thrown back in time. There was plenty of seating inside and outside. It also had a drive-thru. Upon entering, we were greeted right away by the 2 young workers behind the counter. I had been craving a rainbow sprinkle ice cream cone so badly. I ordered a waffle cone with vanilla soft serve ice cream covered in rainbow sprinkles. It was so good. The cone tasted fresh and cracked nicely so you know it was not stale. My mom ordered a scoop of ice cream in a cup and she also gave it rave reviews. Many people visited while we were inside enjoying our ice cream so you know its the place to be for dessert!

The location looks so vintage. Like a drive thru where they come out in skates so I was hoping the…read moredesserts would be more tasty than it was. Unfortunately everything was pretty bland or extremely sugary to a point that my 40 year old tastebuds couldn't deal with. The sugary drink was almost syrupy. There was a line so maybe they have other delicious things that I just didn't get to try.