This store was great. Took in my Timex watch for a new battery. No hassle. No complaining that I…read moreneed a new watch. Just made small talk while I waited. 3 minutes and 13 seconds later, BAM. She was ticking once again! Now for the bill. A whopping 10 bucks! That's it. Wow. Amazing. Totally worth it. I will definitely go again. Thanks!

My husband and I had been here previously, but just for a watch battery change. He wanted to take…read moreme here as we think it's a family owned business and had a nice experience when we came here for the watch battery. My husband wanted to stop in to take a look at what they had in jewelry as he was buying me an anniversary gift. We were also going to check out their gold and coin purchasing program as I had inherited a coin collection from my father .It said online that they opened at 10 AM. We were sitting out in the parking lot area and saw what we believe to be one of the owners showing up AT 10 AM. In my personal opinion if you're open hours start at 10 AM then you should be open and ready to do business at that time. We walked in about 10:05 AM as we wanted to let her get in the door (and someone followed her in). We had to buzz to get in. She was already saying something through the speaker at us, but we went ahead and walked in the door. Without any greeting she said I won't be ready for 10 to 15 minutes ! Why don't you go over to Starbucks and get a coffee! And then said "Do you have an appointment?!" We immediately turned around and left! Her tone was rude, she could've addressed it so much differently like could you please give me a couple of minutes? Everything seemed abrupt. Like we were putting her out because we wanted to come spend money at her store. I have not needed an appointment to look at jewelry for a possible purchase anywhere before. Needless to say... I will not be walking through their doors again. We already had another jeweler that we use on Alma school and Queen Creek Road area that we've been more than happy with for purchases and repairs! The only reason I gave two stars is because of the previous gentleman who took care of my watch issues.

If you need a jeweler... I've got a guy. And his name is Eric…read more I cannot say enough amazing things about Eric! He is unbelievably knowledgeable -- the kind of jeweler who actually takes the time to explain things, walk you through options, and make sure you feel confident in every choice. His pricing is extremely fair (refreshing in the jewelry world!) and the quality of his work is truly top-notch. Whether it's repairs, custom pieces, upgrades, or anything in between, Eric is THAT guy. The one you rave about to your friends. The one you send people to with full confidence. The one you keep going back to because you know you're always going to be taken care of. If you've ever said, "Ugh, I wish I had a jeweler I could trust," this is your sign -- Eric is your guy. I recommend him wholeheartedly and wouldn't go anywhere else.

I can't say enough wonderful things about working with Eric! He custom made my wedding bands, and…read morethe entire experience was absolutely perfect from start to finish. Eric was incredibly patient and took the time to really listen to my ideas, notes, and feedback throughout the process. He offered thoughtful, realistic suggestions that helped bring my vision to life exactly as I imagined. Not only was he kind and professional, but his communication was outstanding -- I always knew what stage we were at, and he made the whole experience stress-free and enjoyable. On top of that, his pricing was very reasonable for such high-quality, custom work. Our rings turned out stunning, and I couldn't be happier. I'll always go back to Eric for any future jewelry pieces!

The jewelry is unique and beautiful! The staff is wonderful and their prices are excellent!…read moreChristopher has been my jeweler for over 20 years. Their integrity is unmatched!! They stand behind their work and will create custom pieces for you!

They were very friendly, helpful,I highly recommend this place. they repaired my gold chain made it…read morelook brand new !!!

I was trying to sell my moms ring the lady was extremely rude and raised her voice at me.read more

Had the best absolute service today from Chris, Donna and the jewelry repair department, Elisio,…read more at London Gold. I have bought all my jewelry at this location and the Scottsdale one.. I used to work with Mary Lou, who was outstanding and now I found Chris and . The entire staff, although locations is amazing. I bought several pieces of jewelry, including our wedding, bands, and engagement ring here, which was a 2.5 solitaire radiant cut, which was amazing!

After a bit of waiting, Leo finally came through with the watch I've been obsessing over. The…read moreentire experience was professional, transparent, and worth the wait. Leo kept communication open throughout the entire process and made delivery day feel special. As someone who truly appreciates watches and the stories behind them, this piece means a lot to me and has many milestones attached to it. Huge thank you to Leo and the team for making it happen. Looking forward to many years with this watch on my wrist and many years working with Leo and the team at Coffin & Trout.

Great experience working with them on getting a Rolex I've been looking for. Looking forward to…read moremore purchases in the future

Professional reliable service..... Staff are exceptional…read more.. Quick service awesome selection

Amazing service! i have had many repairs done by them. Always fast turn around and beautiful work…read more Love Beth at the Chandler location.

Went in for watch battery replacement. Super easy... Sergio took care of me right away, replaced…read morebatteries for my watches within 10 minutes and didn't charge me. Definitely coming back here for the care and service provided.

I was fortunate to pick this store to replace my Seiko watch battery. It was replaced in ten…read moreminutes and it was done in a friendly manner. Nowadays it is the exception and not the rule to receive courteous professional service since business has moved to the low cost, low service model.