Norman from Sunrise plumbing and heating serviced our air conditioning unit after moving into our…read morenew house. Norman was unprofessional, treated us like we were an inconvenience, and refused to provide us with a copy of the invoice. This wasn't Norman having a "bad day", because he attended our home on 3 different occasions and treated us poorly each time. We did speak to the owner of the business, Myles, who ended up providing us with an invoice and apologized for Norman's behaviour. Unfortunately, Norman left a bad taste in our mouths and we will be taking our business elsewhere for any future services.

I called about a particular gas stove problem. I was…read morecalling all morning looking to find someone to help. I called ten places, some of which only answered with hello and didn't even say their business name, or were rude without any suggestions whom I could call or simply didn't sound competent. Thomas from this company was professional, kind, took the time to help me and even explained where to look and get the help I needed, so even though he wasn't the right business he was kind enough to help point me to the right direction. Just because of that service I'm saving his info to call him again when I have a heating or cooling issue.

In January 2024, I hired Royal Pro Heating to install a new HVAC system (heat pump and furnace)…read more After installation, the system failed to cool the home adequately. This issue persisted for over six months. Despite multiple service visits, the problem remained unresolved. I was repeatedly told the system was functioning properly, even though it clearly was not. He would see it at 78F and claim it was normal. Eventually, many months later, Royal Pro Heating paid for a third-party HVAC specialist to assess the system. That technician identified serious deficiencies and commented that whoever installed the system "doesn't know what they are doing." Following that, further repairs were made--including the installation of a missing filter dryer--but the system still does not cool the home sufficiently. I also raised concerns about inflated charges--for example, a $499 cost for an Ecobee thermostat that typically retails for significantly less--and the delays, mismanagement, and lack of accountability throughout the process. I formally requested partial compensation. In the end, the compensation offered was not sufficient or fair, and the matter remains unresolved.

We contacted Royal Heating, via the webpage, about our gas fireplace that was not firing up. Within…read more24 hours we had an appointment to remedy our problem and Andrew from RH was at our place a day later to repair our fireplace. Very speedy service and a professional job done. We would highly recommend Royal Heating and would not hesitate to call them again for our gas fireplace needs.

The boiler for our radiant floor heating no longer heated the floor. Eddie from PhilCan came as…read moresoon as he could, fixed it in 2 hours by replacing the pump. The house is now toasty just before expected snowfall. He did it quickly, professionally and all at a very, very reasonable price without trying to upsell any kind of other services. Highly recommended.

our baseboard heater wasnt working and so we called PhilCan Heating. owner of PhilCan came,…read morereplaced a broken part and left. we got our heat back but all of our heaters were gurgling and whining That same night. So we called the owner back and right away he told us on the phone that our baseboards were old and needed to be replaced And there was nothing he could do. right away we told him that the pipes weren't bleeded properly and that there was air in the pipes and that was why it was gurgling. Without offering to come back and check out the problem, he insisted that we definitely have old baseboards that needed to be replace. He said That would fix the problem for sure because another customer of his had the same problem. firstly, our house is 11 years old, there's no way that the baseboards which are only on periodically during the cold season needed to be replaced. we have 17 baseboard heaters and all 17 make the same gurgling noise when it's on. It's so loud that it would keep us up at night. We called back philcan a dozen times and he would ignore our calls. We left message but no return calls. definitely wouldnt recommend this company. very unprofessional. Take your chances elsewhere!

5 years ago, I bought a Navien combi heater unit from them and in those 5 years, I've had them come…read morein 4 times to service the unit. On 3 of those times, they were extremely inefficient and wasted a great deal of time by doing the following: - calling their manager to get instructions on how the unit worked - bringing an instruction manual and spending several hours reading it ( later we found out that this person was a trainee and was learning on the spot ) - during the lengthy maintenance service, we'd peak in on them and noticed they were just sitting there staring blankly at the unit for over 15 minutes!! Like he was praying to the Navien gods or something!! Basically, we got the impression that they would take an inordinate amount of time servicing the unit in order to charge us an excessive amount for an anual maintanence. Each time they visited us, the service cost was around $500. On one occasion they had to do a special descaling process on the unit and that costed $650. We were really suspicious of why a 5 year old unit would require such costly maintenance ( our prior unit was 30 years old and only required servicing 3 times in that time span ), so we called around to other companies in the area and got a quote from them and none of them were quoting us anywhere near the amount the Good Gooys were. Just be very careful when they send over a "specialist" to take a look at your unit. They may be sending you an intern and even when they do send an experienced repairman, they seem to have a minimum service time that they'll spend looking at your unit regardless of the condition the unit is in. Don't be surprised if they charge you $500 to wipe some oil stains off your unit and quote you for 6 hours of work. EDIT: I just added proof that I did in fact purchase a system from The Good Guys as well as an invoice for one of their visits.

We got our air conditioning installed by these guys. The owner came and gave us a quote. We…read morewere going to install air conditioning in 3 rooms. On install day, they told us we couldn't install in one of the rooms because the window was too high to the ceiling and there wouldn't be enough clearance. It was disappointing because we really needed air conditioning in that one room. The install took an entire day. The guys are friendly and professional. I referred a friend and they told my friend I would get a referral bonus but never ended up getting anything so that was disappointing. But I would use these guys again because they sell Mitsubishi air conditioners and do a good job.

If there were ten stars I would give ten. I use my fireplace as my main heating source and on…read moreTuesday it wouldn't turn on. I couldn't get anyone out quickly, this being the busy season. Sam answered my text right away, asked what the problem was and gave me his thoughts. He came the very next day, on time, so polite and professional, identified the problem right away, and worked late to fix it - I so appreciated him coming out right away and he is so knowledgeable! On top he was extremely professional and considerate in my home, which made me feel so at ease (I'm a worrier by nature!). He said to contact him anytime if any problems and as the icing on the cake his prices are so reasonable and he fixed some lights on my fireplace and didn't even charge me for it. My fireplace looks brand new (all cleaned and fixed!) and I have my cozy heat back. I cant recommend Sam enough!! Thank you so much, Sam!

This company is amazing. They just installed a new furnace and we had a small issue and they came…read moreback the next day and fixed everything They are the best and so professional They gave us great pricing and fast install time and didn't leave any mess Great value and great customer service

I was referred to Colin by a hot water tank distributor. I left a message for Colin to call me…read moreback and he did within the couple hours. By the time he called back though, the builder for my new duplex already decided to go ahead with the plumbing work without hiring Colin to do the diagnostic first. However, Colin was VERY nice and knowledgeable on the phone with me answering my questions even though we are not hiring him/paying him for anything. Spent over 10 minutes with me on the phone just going through some potential causes for issues that I am experiencing. Even though we did not end up hiring him for the job, just from that phone experience, I would definitely feel comfortable and recommend him! Thanks Colin, you just earned a customer! :)

Just had the BEST, covid friendly experience from Sam! I would highly recommend him if you are in…read moreneed of a licensed gas technician. Very honest guy and fair prices.

Absolutely Awesome service! Came early and fixed our issue with our 11 year old furnace (which…read moreCan-Gas also installed) quickly and only charged us for a service call! Nice to deal with an honest company that is all about customer service, not about the money.

After many months of hot weather in Vancouver, the rains have returned! Last time we had our…read morefireplace on was in early April and it's now September 17. Tried to turn on the fireplace but it seemed that there was no gas flowing?! Cue an email to Jane, who immediately calls to try and troubleshoot. Alas her work-arounds didn't work so she routed one of the service lads to us. Once here, he pleasantly went to work and in little time (not even 45 minutes) had it up and running! So many many thanks for such fast, friendly, professional service. All toasty warm in front of the fire! James

Unreliable & Unprofessional. Workman arrived late and completely unprepared for the job that had…read morebeen clearly described to the company in scheduling the appointment (basic gas fireplace removal & capping off the gas line). Having failed to do any pre-assessment, Campbellcare's workman simply left without explanation when he saw the fireplace was in a mantel (exacly as in the photos we emailed ahead of the appointment). Jane Campbell, the owner, was blatantly rude, refused to take any responsibility, and offered no solution to the problem. AVOID AT ALL COSTS.