Excellent buying experience we had at Two Rivers Ford. We were shopping around for a new truck from a few different dealers/manufacturers and we kept running into roadblocks with pricing and availability of the truck we wanted. After all the disappointments with other places we saw some good reviews about Two Rivers so we then called Two Rivers and talked to Carl Dassinger. Within the first few minutes we knew we finally found the right place and person to deal with. Carl was straight forward with the pricing and the waiting period for a build. We ordered at the end of January and our truck with the options we chose arrived the beginning of April well before the expected time frame. Carl kept us updated along the way and he was very responsive when I had questions while we waited for the build to be completed. I never once had to call Carl to find out what was going on as he was on it by calling us as he received information. Two Rivers Ford and Carl Dassinger is a true example of how truck selling should be done. This was by far the easiest, lowest stress truck buying experience we have had! The pricing was better than any of the other dealerships we contacted. Thank you Carl and Two Rivers Ford read more

Took my vehicle in for warranty service, first time in this dealership. Nice facility with nice waiting room they just lacked a little in communication and follow up. After waiting for over an hour I followed up at service desk and was told it was on its way. Told me to go back to waiting room because they would need a signature from the cashier. After another wait I went to cashier, she called for my vehicle and a gentleman brought up the paper work. Was told to go out to customer service to pick up vehicle.... mind you this was my first time there.... had to ask another associate where my car was she suggested I click the fob.... low and behold it was right out front parked across from door..... it had been sitting there for over 15 minutes. read more

Called to check the time frame to get a recall done. Said it would take 3 days for me to get my A pillers replaced... I said 3 days for a plastic piece that bolts down and snaps in place?? And he's like "yeah well you have some adhesive too." It's an hour job max for both sides. And I can't schedule an appointment. Absolute joke. read more

Trying to get all new brakes done on my f150 Raptor, as well as get engine management light checked. Refused to give me a loaner, and said they'd need the truck for 3-5 days and I can't schedule an appointment. Terrible customer service. All while I WAS looking to buy a new Raptor. Customer service has gone down the toilet at all ford dealerships it feels like. read more

This 5-star review is for our salesman, Carl Dassinger. In April of 2023, we reached out to Two Rivers Ford in Mt. Juliet, Tennessee, for a quote on a special order F-350. Carl reached out to us immediately and within 30 minutes, we had placed the smoothest and easiest special order we have ever done for ANYTHING. And while every other dealer wanted MSRP (or above) for a special order, Two Rivers had a very fair price of 1% over invoice. To our amazement, our special order truck was built just six weeks later and we took delivery on June 1st. Again, this time during the delivery process, Carl could not have been more knowledgeable or helpful. Truly outstanding customer service all around. If you are looking to place a special order on a Ford, you could not do better than do do it through Carl Dassinger at Two Rivers Ford in Mt. Juliet, Tennessee. Thank you Carl! read more

Two Rivers Ford - Auto Repair Near Me - Mount Juliet, Tennessee

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This review is about Two Rivers Ford mobile service. Do not be afraid to use this mobile service provider as an alternative to taking your car to the shop. Ron is fastidious about performing all the same services you receive in a shop, and he does these in your driveway as you do your own business at home. No long trip to the dealership. read more

I had a pleasant experience here. Chuck Shelton was great, and very helpful. August Wiles as well completing the upgrade on my gps. I'm a senior and I'm very impressed. read more

Very helpful with a purchase for my wife, so I bought a Mustang for myself. Couldn't be happier. Treated like I was their only customer. P

I recently went to the Two Rivers Ford location in Donelson and had the pleasure of working with Luke and Jim! They were both extremely kind and worked with me to get the car I wanted at a reasonable price. I could not recommend them more and can't wait to buy more cars from them in the future! read more

I have had the best experience with Two Rivers Ford! Tim Stampley has been the very BEST salesman! He was so helpful with helping me buy my first car about a month ago and made the process so easy. He has gone above and beyond to help me over the past month after buying the car and making sure I know that Two Rivers is here to help me whenever I need it! My loyalties are 100% with them now and whenever I need to purchase my next car it will be with them! Would recommend them to anyone who asks! read more

Two Rivers Ford customer service doesn't live up to FORD's customer service guarantees or warranty service! I recently took my 2022 F-150 Platinum truck to them for reoccurring Battery Management System faults, and three other computer module-related issues. Then there was a recall for the windshield wiper motors. They had a 3 week backlog for work orders and no rental vehicles available. My 8yr/125K ESP includes a rental car on day one. They had zero rentals available for 4 weeks and no matter when I left the vehicle with them it would be about 3 weeks AFTER I dropped off the truck before they could look at it. And no, they do not take appointments for these types of service work orders. To get service done, I have to go without a truck for 3 weeks and no rental car, or wait 4 weeks for a rental car and then wait another 3 weeks on top of that to have them look at my truck. I left the truck and waited 3 weeks to get it back. They reset the BMS (already reset 3 times before that with no success) and they could not duplicate two other faults. And the recall parts are unavailable until 3Q of 2023. I spoke with their Service Mgr and he basically said too bad, no rentals are available and they don't use any car rental company either. He was pissed that I told him that Ford's Dealership survey will reflect their poor customer service and not honoring a $5,000 ESP warranty terms. He then indicated that with a poor rating they are done with me. I will never go back to this dealership! read more

Don't get your vehicle repaired here unless you'd like to be without your car for a week. Two simple repairs, heated seat and a light. Absolutely ridiculous! Update: After a week we just decided to pick up the truck. They never fixed the driver heated seat and it's loose, the part for the light was ordered and coming in from CA but couldn't tell me when, they left dirt from their shoes in the truck, cigarette butt in the truck (we don't smoke), all of the light wires just left hanging, fuse box cover missing and some how they managed to disable the cruise control. The service guy, chuck, hung up on my husband when we said we wanted to pick up the truck. This has been the worst customer service we've experienced in quite some time and the truck is in worse condition than when we dropped it off. We took the truck to Tint World and they had the light fixed in 2 hours and for half the price we were quoted at Ford. The best customer service at Tint World. read more

Another Car Dealer waisting your time. Used Cars here are priced as high or higher than some of the comparable New Cars, this makes no practical sense, except to have you & your time already so invested in the car and dealership they have you ready to submit to anything. You would think that someone could sell more cars if they just would be straight forward and give you the prices of the cars they want to sell. As the price of cars I was shopping came down, so did the value of my trade-in, not happy with these practices and not buying it, at least not here. read more

Two Rivers Ford - Auto Repair Near Me - Mount Juliet, Tennessee

I paid to have an alignment done on my truck in addition to "The Works" package.... 6,100 miles later and now I need to buy new front tires. The guy didn't even call me to approve the service - he told me it was like $149 or $199 but they just "got it done for me" and only charged me $49. Thanks bud, your $100 discount just cost me $650 in tires. I have only, ever, purchased and driven Ford's - and it has absolutely nothing to do with this dealership. read more

Two Rivers Ford - Drivers front tire - trashed. - Auto Repair Near Me - Mount Juliet, Tennessee

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Run -don't walk -out of this place. Unethical sales practices- trying to take advantage of a young, first time car buyer. Sales manager, Jay, told me that one reason that Ford had a recall on seat belts for the new Broncos was because Ford was not comfortable with shorter drivers being safe........... he thought he was talking to my daughter, but it was mom handling the situation at hand, and when asked how in the heck would Ford even know she was short, Jay figured out it was mom on the phone, and got off promptly. Not sure what their game plan was; had another buyer for the Bronco my daughter ordered ?? or wanted to upsell her on another Bronco not in this so-called "recall" ?? Although we were shown a "letter" from Ford stating the recall, they were unable to produce the list of VIN numbers for us to see if her Bronco was truly on that list. Never in my life have I felt such a sketchiness in a dealership, even after years of purchasing as a single female. Terrible experience but lessons learned for my daughter. read more

I bought a 2020 Ford Fusion on 5/16/20 from Two Rivers Ford in Mt Juliet. The salesman was Sonny Formato. I've never had a better experience than this. I was only there 1 hour and 30 minutes and that was including him showing me all the technology with this car. He downloaded the app to my phone and showed me what all I can do from my phone. I did the credit app the day before, the salesman drove the car to my office in Hermitage that afternoon. I glad I made the choice to go to Two Rivers Ford. I couldn't be happier. Tracey Croslin read more

We are from out of state and Tim, our salesman, made us feel comfortable and right at home. He took such good care of us and continues to go above and beyond even after the purchase. I would highly recommend buying from Two Rivers Ford! read more

I love Two Rivers Ford! Salesman Gary McCray has become a friend of mine through 7 purchases over the- past 5 years. They treat you like royalty. No time wasted. No bs. Best deal. First time. read more

Brought my F150 in for a sunroof repair/warranty issue mid May, 2022. The service rep. stated they would need to keep the car two weeks before a tech could look at it and that no loaner vehicle would be provided. I was also informed that, I could not make an appointment and return in two weeks that the car would sit idle at the dealership and no initial repair assessment would be undertaken before then. It should be noted that Bates Ford was no better in that the vehicle would remain there for a week and a half before assessment and/or repair. Why these dealerships do not work by appointment is problematic for a myriad of reasons. I have to wonder, if I was there for a non warranty issue, would the repair service been immediately provided? Needly to say when my factory warranty expires these two dealerships with rare exception have seen the last of my business! Hope someone doesn't have a work truck that is essential and you need an unforeseen immediate repair. read more

We had a great experience purchasing our new Ford Edge. Tim Stampley went above and beyond assisting us in selecting a vehicle. The finance department was able to get us a lower rate than two other quotes. read more

Although I live in franklin and live not far from the Ford dealership, I decided to drive further in hopes of finding a good Ford dealership For my service needs. This is my 3rd dealer to try and I finally found the one. We all dread oil Changes & the thought of waiting hours. I was pleasantly surprised at my visit and now have a renewed hope in somewhere to take my truck that cares about providing you with an excellent experience. My first impression couldn't have been better. Steve greeted me and we discussed my truck. I briefly shared why I came so far for service. He assured me, my truck would be taken care of in a timely manner, and that I wouldn't be "sold"anything unnecessary. He kept me informed along the way and even checkout was enjoyable with the nice lady behind the counter. I was there less than 2 hours. I never once felt like a burden or treated poorly like I have been at other places. Thanks Two Rivers. I'm thankful to have found somewhere I want to take my truck and don't even mind the drive to get there. :) read more

I can't say enough amazing things about this dealership, they go above and beyond and make you feel comforted the entire way, specifically a gentleman named Steve Hess at the service center, him & his crew were beyond amazing & I couldn't of asked for any better!! Highly recommend read more

We had THE BEST EVER buying experience! I have never felt the need to review a car purchase until today. We were allowed to browse and look in peace, but when we needed someone Doc was there. We felt no pressure and everything was explained as we went. It's always nice to have a new car, but even better when the experience is enjoyable! Thanks Two Rivers Ford read more

Two Rivers Ford - Auto Repair Near Me - Mount Juliet, Tennessee

Very apathetic "service advisor" named Steve Hess provides subpar care. Poor customer service skills., inept at his role and a poor representative of Ford. read more

Two Rivers Ford - "The Worst" Oil Change Service I took a 2014 Ford Explorer in on 5/28/19 for their "The Works" oil change service. I picked up the vehicle, drove home, and parked in my garage. Reviewing over the invoice and all the vehicle checks performed I noticed they used the wrong oil for my engine, 5w20 instead of 5w30. I call the service department about this and they say they hit the wrong button on the invoice and they are sure they put in 5w30. That is Issue #1, well the next day I move the vehicle out of the garage and notice there are multiple oil drips in my garage floor. I then look under the vehicle and there is oil dripping from the oil filter, oil pan, and skid plate/splash guard (I have pictures). This is Issue #2 and I was under the vehicle the day before service and none of this was present. I take it back to Two Rivers and they deflect with statements like "it's a 100k mile vehicle" and "I saw some rust under there last time" which I'm aware of and had no relevance to the oil change issue at hand. They then check and find that their tech had dumped a lot of oil from the filter change into the skid plate/splash guard and did not clean it up. Driving home caused wind to hit it and throw the oil all over everything under the vehicle. They cleaned it up, changed oil with correct oil, offered apology over the phone, but no refund was offered for my time wasted via calls and visits over 2 days. I pick the vehicle up and ask the clerk for a refund, she checks with manager and a refund is given. I ask the clerk if a manager would like to discuss this issue with me and I get a "No we're ok" as a response. This is why this review exists. I was respectful and kept my cool with them throughout this experience. Original Invoice: 636785 Cleanup Mess Invoice: 636980 Update 5/31/19 - Two Rivers Ford Management contacted me after posting this review and accepted full responsibility and expressed their sincerest apologies for the service I experienced and how this issue was handled. read more

Me and my husband bought our 3rd vehicle with the help of Jonathan Witalec. He did a excellent job and made the purchase easy and stress free. He went above and beyond and answered every question we had. If he didn't know the answer here found someone that did. Very professional and friendly. I plan on using his services again in the future. read more

Pleasure dealing with the team here from Mike Sloan in sales to Kenny in financing. No games and genuine good people.

I stopped into Two Rivers Ford service department for a recall on my car. I wasn't able to make an appointment before hand, so they were a little busy when I can in but I felt confident that they would take care of it as soon as possible. I waited about an hour and 15 min, once my car was ready, they came and got me and I was out of there! read more

Completely unsatisfied customer. I have brought my car to the dealership twice this month to perform necessary regular maintenance & it could not be serviced. I arrived at the dealership prior to the doors opening & was told they either couldn't do it or I would have to wait until 3 pm until done. By no means is it appropriate for someone to wait 8 hours for routine maintenance (brake replacement). The service man had no interest in the fact it was my second time coming back for the same request or the fact I had been there prior to the doors opening. If they were unable to perform the job the previous time I should have received consideration during my second visit. I will not return only to be told my options are "no, we're backed up" or "wait 8 hours". Update: I was contacted by the dealership and was provided a courtesy vehicle until my car was serviced. The additional effort was appreciated. read more

I just had the best car buying experience :) I went online to research the Ford EcoSport and received an email and phone call the same day. I spoke with Mike Sloan and made an appointment to see him on Friday, 11/30. I arrived and was greeted by Mike who showed me the car. I said "Let's do it" and the process began. I got a fair deal for my trade, an excellent APR on the loan - 0%! Mike got the roofrack installed and fueled up the vehicle and I was ready to go as soon as I completed the paperwork. The process took a little over an hour. You have a fan for life, Mike Sloan AND Two Rivers Ford! read more

My review will not have a resolution as i am still in the middle of this ordeal. My AC was not blowing cold so i brought my 2006 Explorer in on 6/17. I was told I had a leaking low side AC fitting which required the accumulator to be replaced. I was told a price of $517.71 for parts and labor + tax. I agreed and was told the part needed to be ordered so it would be ready Monday. I picked it up after work on Monday between 5:30-6 and was on my way. I noticed the AC was not overly cold but this could be chalked up to it being a hot day and needing some time to cool down. On my drive home i realized this was not a cool down delay and that the air was not blowing cold at all. It was already after 6pm (service dept closing time) so waited until the next morning to call and let them know the problem was not fixed but i would not be able to bring it back up there until the following Friday and be without a car all week. Friday the 24th i dropped it off again to figure out what the problem was this time. As i thought i had already paid to get my AC working. I did not hear from the service dept on Saturday and they are closed Sunday. Monday mid day i called in to get a status check and was told they were still troubleshooting but it appeared to be a bad PCM. Later that day it was confirmed to need a new PCM and i was told repair of this would be $1400!!!. On top of that, the PCM might not be the final problem, that's just the next step and they could not go further without a working PCM. I said that was unacceptable and was offered the possibility of a salvage/refurbish PCM for roughly $500. On Tuesday I asked why this problem wasn't identified up front and said i was already $600 into this but would never have said go ahead if i had been quoted a $2000 repair. The response from the service advisor was that nothing was wrong with the PCM when they gave it back to me (i guess that's considered unrelated to the AC still blowing hot air). Essentially telling me i drove it home so this new problem was on me. I asked to speak to the service director around 11 and was told he was out to lunch but they would get back to me by the end of the day. The end of the day came and went. I called the service advisor back after i had waited until 4 on Wednesday for them to call me. At this point i was asked "what i wanted" and aside from the obvious of a working AC, I said i would be willing to pay for the part but they needed to cover the rest. Again the director was not available at that moment and again the end of the day came and went. I called and left a message for the general manager to give me a call back today at 11am and called the service advisor, left a voicemail at 2:50pm. Still waiting to hear back from both parties. ***Edit*** Hi Joel, I appreciate you reaching out. I tried to speak with the general manager on Thursday the 30th but had to leave a message with reception. I'm not sure if he received word that I called but later that day I did get a message from my service advisor. I was told that my offer to pay for the part and have the dealership cover the labor had been accepted and they would get the work complete last week (which they did). I picked up my car yesterday and it seems to be working at this point. I appreciate the team working with me on the PCM and have increased my rating noting that. I do think there is improvement that can made. If management would like to call me for more info id be happy to talk about my experience. I believe my contact info is on my service records. read more

I would like to explain my experience with Two Rivers Ford, specifically with the Service Department. I had an oil change yesterday. I mistakenly planned for it at 3:30p, but the actual time was 3:00p. On top of that, I had to reschedule my initial appointment due to traffic delays and weather. By far, I received the best customer service I think I've ever had. I haven't seen a business where not only is every single employee engaging, hard working, polite, etc - but they all went above and beyond. The gentleman who still let me get an oil change after showing up very late (he even remembered our conversation) was very patient, very kind, and genuinely sweet. The gentleman who provided me my paperwork after the change went above and beyond as well. He walked me through the report and even showed what he did to help outside of requirements. There was a bulge on my battery and he replaced it no question, and explained that it was under warranty. The woman who checked me out explained everything to me, explained Ford points, was very communicative and so kind. The whole building was spotless. The area to plug in my laptop while waiting was very convenient. They have made a lifelong customer, and I look forward to not only business with this dealer in the future - but will recommend it to anyone who will listen. Thank you! read more

I spent $1,000 toward repairs, and they couldn't even give me a ride to work 5 miles down the road. They would not offer a courtesy vehicle even though my vehicle was kept overnight for repairs. I had to foot the bill for Lyfts and a car rental. The service representative was underwhelming in every sense of the word, and did not do his due diligence to get my vehicle done in a timely. On top of all of that, one of the issues that was supposed to be repaired is still not functioning properly. Take your vehicle for service elsewhere. Update 4/18: My poor experience was rectified when my car broke down nearby. The issue was fixed and I was offered a courtesy vehicle while awaiting parts and repair. I appreciate the improvement. read more

We have used Two Rivers for our last 6 purchases. Sherman Hunter has been our guy every single time. I wouldn't have it any other way! I have never felt pressured by him to "close the deal". Also, unless absolutely necessary, Two Rivers is the only place we will have our vehicles serviced. Not because it is convenient to where we live or because we drive Fords but because we have always, without fail, been well taken care of. The service department is always polite and professional. They always do their best to get you in and out as quickly as possible. We have nothing but fantastic things to say about Two Rivers and that's why we keep coming back! read more

Took my SUV in to get my water pump fixed. They said, "Give us 7-10 days and we will have it done." No loaner car, and no shuttle car to a rental company. Did not get my car done with in the 7-10 days, 14 days later they were done. I now have a $1000 rental car payment cause they refused to help me out in any way. Awful Service read more

From Brandon to Reggie in finance, I could not be happier with my experience at Two Rivers Ford. Got the deal that I wanted in record time, no BS no pressure. Love my new F-150 and will be referring everyone I know to Two Rivers. The exemplary customer service feel is rare these days in the Auto business. It is harped upon in all businesses, but at Two Rivers it feels honest and sincere, not fake or forced. I highly would recommend Two Rivers Ford when you're looking for your next Ford! read more

Top notch service from the staff here at Two Rivers Ford. I came in this afternoon in a very tight time crunch... Steve Hess and the rest of his service staff did a phenomenal job and got me back on the road in a very timely manner. Thank you again, you've earned yourself a lifetime customer! read more

Two Rivers in Mt Juliet is a great dealership. Bought my truck from Sherman several years ago. He still checks up on me from time to time to make sure everything is still great. I have it serviced there regularly and always I drop it off in the morning and depending on the work being done it's usually ready in a few hours. Chuck in the service department takes great care of me as well. Oh and they have Owners Advantage rewards program. That can add up to big bucks to use for oil changes and service work. Thanks guys! read more

We have been going to Two River since before we moved to Tennessee. That's right! We were relocating from Chicago and traveling here every few weeks while we were building our house. First trip down here we had a problem with our 2009 Ford Escape and went to Two Rivers. They took care of us, treated us so well and after that, we planned our trips to coincide with the regular maintenance schedule for the Escape. We have now lived here nearly 3 years and would not think of going anywhere else. Sadly - people are quick to complain about service but so reluctant to thank when they receive good and even excellent service. Chris, Chuck and everyone we have met at Two Rivers could not be nicer or more honest. Sorry Two Rivers...you are stuck with us forever! read more

Terrible service! I had to wait quite a while to see someone to discuss vehicles. The salesman was rude and pushy, and called me picky. They were also rude to my husband. I would not shop here. read more