Purchased my GMC from here 3 years ago and had a great experience ever since. Had zero issues with…read moreit until recently and thank goodness it was still covered under warranty and a quick turnaround. Service department has always been kind and courteous. Thanks and see you soon for my next oil change!

We bought my car here in 2023. The initial experience was great. However, it has since then gone…read moredownhill very quickly. We've only ever serviced my car at this dealership. Since we bought my car, we've had numerous issues that they have not been able to fix. They've even caused new issues themselves while working on my car that were not previously there (that they admitted to). I was out a car for 3 days for their mistake and they never bothered to offer to pay for a rental car. As of today, I just found out my transmission went out. This is the third time I had brought it in in the last month telling them something was wrong with it. They were not helpful in the slightest and were less than proactive about trying to fix the issue. Mike in service was incredibly condescending and rude, and I ended up leaving in tears. I knew something was wrong with my car, and he treated me like I was stupid and had me leave without even taking one look at it. It got to the point where I did not feel safe driving my car before they finally told me that I needed a new transmission. Time and time again we have had problems and they will say they're sorry, but not back it up with any kind of action. I am incredibly disappointed in the service they have provided and will not be purchasing my next car from them. We are very loyal Chevy buyers because my father-in-law worked at GM for decades, but we will be finding a new Chevy dealership to purchase our next car from. I expect so much better. You would think they would want to take care of loyal costumers, but it's quite the opposite. I'm still waiting on a manager to call me back from last week...

We sold our 2023 Cadillac Escalade Luxury Premium with DuPont Registry Exchange in Lebanon…read moreTennessee. All transactions were done online and electronically without a problem. At first my husband and I were concerned and second thinking the sale because we've never done anything like this so it was a bit scary at first. However after researching the company and reviewing other google reviews, and a FaceTime with our sales rep's boss, things checked out and we felt more comfortable and confident. DuPont Registry Exchange offered us the BEST price for our vehicle and we also had it listed on a few other sites with no luck. Even our local dealers could not touch our asking price so we were glad to have sold it to the right people. Everyone that communicated with us did so clearly and effectively, making the sale process and pick up smoothly. They sent out a car carrier to our home address making it an easy transaction. We are so happy with everything that we will most definitely sell and buy from them in the near future. This is the best way to buy and sell! Thank you thank you all for a great experience.

This review is for our sales rep Alexander B,…read more I wanted to express my appreciation for your professional actions and efforts regarding my Cadillac Escalade transaction. I am very happy and pleased with you and all of the people at DuPont Registry for an efficient and well communicated process. I highly recommend you and your group to anyone interested in selling a vehicle. You provided the best price for my vehicle and delivered your promise that I would be extremely satisfied in dealing with you.

Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.

Purchased a 2025 Ranger in May 2025 and was promised 3 free oil changes. Bates Ford scheduled my…read morefirst oil change for the end of August. Since I don't drive the truck much, I canceled the service and was told I can reschedule for a later date. I recently went in for my first oil change and was told I don't have the 3 free oil changes. Buyer beware of sales promises. Their word means nothing, and unfortunately, I thought it was documented, but it wasn't. Won't recommend purchasing a vehicle from them. On a positive note, the service group seems reputable.

I am a busy woman. I mean busy. I contacted 9 Hyundai dealerships. I was working closely with 3 of…read morethem. I literally had an hour and a half to purchase a vehicle. I drove an hour and a half to one on my only day off in two weeks, who had run my credit and knew exactly what I wanted. I came to buy a car unseen. It was scheduled to arrive the first week of Sept. But the salesperson never gave me numbers (payment & interest rate) and tried to put me in a vehicle they already had. Considering my time crunch, it wasn't a good idea. He kept saying "it takes 3 hours to buy a car". This process felt more like a break up from an abusive person than buying a new car. So I left without purchasing anything. Two days later Wilson county motors called to say they just got the car I wanted in. (I was on their list). I explained my troubles before and asked if they could accommodate a busy person. Absolutely! They ran my credit, prepared my car, took a down payment on the phone and made me an appt for two days later to finish up. They had me in and out in less than an hour! I think all car buying should be this easy. Some times we just need people to listen. I should also add that the other two dealerships had marked the car up $8000-$10,000 more than Wilson county motors. We will be back and refer all of our friends! Everyone was wonderful ! Tom (the finance specialist), Internet specialist, and Bobby our sales person!

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

So I was looking for the best example of a 2012 GTI I could find, comparing…read moreprice/mileage/condition/upgrades and bells and whistles. Using Car Gurus (I live in Denver, CO), I found my car at Next Ride Auto Sales. A bit worried I don't have any friendlies near Nashville that could stop by and "put eyes on it", I called and spoke to Eddie and from that moment on I couldn't have been happier with my decision to buy the car. Every detail he told me about the car was correct, up to the minor scrapes on the inside of the front passenger wheel well which for me weren't even worth knowing about. Eddie was always available to me, answering every question I asked him and even picked me up at the airport when I flew in to buy the car. Lots of people who sell cars out there, but the ones you can trust implicitly and with 100% confidence are few and far between. Even on my ride home when it started to rain and I noticed an issue with the wiper blades (and was planning to address it myself), I get a call from Eddie checking in on my progress with my drive across country, and before I could say a word he told me he remembered he didn't get to the wiper blades, it was his bad and told me to stop anywhere and get it addressed and he would PayPal me the money. If you need a car, get it from Eddie. These guys are the absolute best!

Great experience. Small family owned lot where they care about all the cars they bring in. They…read moreare detailed and thoroughly checked out. Everyone was super friendly and helpful and even helped us draft a bill of sale for one of our own future transactions. I would recommend them to anyone looking for a great used car.

This dealership hooked me up with a well priced and well performing used car. I don't usually leave…read morereviews but felt like I should show my appreciation. Thanks again.

33 Miles off the lot my F250 lights up with a check engine. Told to repair the truck that they tell…read moreme "there was nothing wrong with when it left the lot." Has a need for about 1500.00 - 2,000 worth of repairs. They stopped responding when I started asking if they would do the right thing and make this right. I have had the truck for 2 days and only driven it once from the lot to home. These guys are less than trustworthy in my book. DO NOT SHOP HERE. Buyer beware they will say whatever they need to make you feel like there couldn't be a thing wrong with the vehicle. Update: they responded to this review by stating everything is sold as is and a bunch of it's all my fault because the presented papers stating everything is as is. See that's the very point for everyone. These guys will hide behind paperwork and care nothing for the customers they serve. I spent 1500.00 fixing this vehicle. All I asked for was the 700.00 that took the check engine light off. Yet again they hide behind the papers. Prime example of what I am warming all of you about. Update: The truck is gone. (3 months and gone) Massive loss on this purchase. Be warned public.

Pulled an auction days early right after I bid an amount at or near the reserve…read more Put the car back up for auction a few days later and refused to answer calls or respond to emails.

The car had been represented as pristine. It wasn't. I could stop there, but let's not…read more I had believed that the price was fair for this car UNTIL (see the photo) the list of repairs needed was sent to me. Asking questions, especially on vintage cars is the only thing one can do remotely. Remember, 6-hour drive to get there. Those pesky questions revealed a car in piss-poor-shape, not pristine. I had made plans to visit and look over the car. No promises were made to purchase, but based on the information I knew at the time, it looked right to buy. So, I reserved a trailer close to the shop in the event I'd buy the car and I'd have it ready to move the car. Funds were made ready, so as not to delay the purchase. That's called consideration. The hotel was reserved because in either event I buy or walk away, I needed to stay the night. The "rug being pulled" was the sudden pulling the car off market. It'd been there available months, listed on eBay and now it's off market. Why? To get the list if repairs done. That's great, who can complain about that unless one had an appointment scheduled to see the car. Which I did. Oh, and you had months to get the car in the shop to repair. Be proactive and not reactive. I don't know what world these people live in, but when a business is "by appointment only" they should either not confirm the appointment if the car is not ready to show or honor the time they have set. I don't know how anyone else feels, but reserving a trailer, filling out all the info, supplying the ID requirements, speaking to the rental place on the phone is time consuming and not time well spent. Making a hotel reservation and planning the route (I-40 was closed at the TN border) also takes time. The transfer of banks funds to be prepared. Then to cancel after all that effort. Yeah, Jeff pissed me off. The lack of consideration for anyone other than himself is appalling. If answers take time, then you get back to the customer and simply state, "we are STILL working on it", verses crickets. How the hell do I know you're actually doing something when it's been days since you've said you'd get back to me. Overall, I was very patient. Even Jeff thanked me for being patient as he had duties to perform at his church. Well, there comes a time when being patient ends. Call me old fashioned or vintage, because I believe in great service, having consideration for others and honesty make a sale. All I need to do is show up and make a decision. The rest is on the seller to make the sale. This business failed on at least two of these beliefs, consistently.

Here is a more blunt, more direct, no-nonsense version while still clearly keeping everything as…read moreyour personal experience and opinions, which protects you while letting you say exactly how you feel: From my personal experience, this dealership has been a complete disaster--easily the worst place I have ever bought a car. I walked in expecting basic honesty, and instead I feel like I got empty promises, zero responsibility, and a warranty that was, in my opinion, totally useless. I bought a 2017 Jeep Wrangler, and the problems hit almost immediately. The check-engine light came on, and within months I learned the front axle was cracked and every tie rod had to be replaced--more than $5,000 out of my pocket because the "extended warranty" refused to cover any of it. A few months later, the oil pump failed, then the transmission failed. Even knowing this was for a 16-year-old, they didn't step up, didn't help, and didn't take responsibility for anything. Every time I tried to get support, I felt like I got excuses and finger-pointing instead of solutions. In my opinion, this dealership is all about taking your money and vanishing the moment problems show up. Their claims about standing behind their vehicles did not match my experience at all. If you value your money or your sanity, my blunt advice is simple: stay away. Don't stop, don't think twice--just keep driving right past them. I would never want anyone to go through what I did.

An amazing experience buying our son a car. Patrick and the manager went out of their way to help…read moreus find the perfect car and price! Very respectful of our time and budget.

Great place. The Truck I wanted was sold but they took care of it. Recommended to anyone looking…read morefor an automobile. They will find what you need.

I completely disagree with any negative comments or reviews against this business. I am a young…read morebuyer and me and my experienced family went to check my new and current car out at this dealership. They were VERY respectful and stood behind every word that came out of their mouth, not to mention going out of their way to answer me on non staffed hours, very honest good people work at this facility. I was not pushed what so ever to make a deal and felt like I have ample information provided along with any services that I might've needed. I would recommended Sean specifically, but any of the workers can accommodate your needs. Sean is the bomb and no one can Change my mind! He is not undermining or malicious with his sales what so ever. If you don't wanna get screwed over I suggest you give them a shot because they can suit just about any need that you think you might have! Thanks guys!! Love my new ride

Name of Sales Rep: James (Jamie) Date agreement signed for…read morepurchase of car: 5/23/24. Date car delivered to my residence: 5/29/24. Vehicle: 2008 Lexus LS 460 L 4dr Sedan Prior to purchasing the vehicle the car fax was provided to me and I asked validating questions about vehicle directly to Jamie. Upon receiving the car it was immediately noted by me that vehicle displayed the following issues: all 4 vehicle rims were not what were advertised on Car Guru's listing and not what was agreed upon. Rear tires were bald and had zero tread on them on. Vehicle was leaking oil on my driveway. I called Jamie the next business day to state concerns and was directed by him to take vehicle to a repair shop to have it completely inspected. Repair shop provided list of all safety issues that would need to be addressed asap: Horn not working, torn windshield wipers, front sway bar bushings needed, front/rear air shocks needed, 4 tires needed (rear bald - front has balding on edges), transmission slipping, front rear facing ball joints torn, oil filter housing cracked causing oil leak, engine timing cover leaking oil. Needs new tires and alignment. After sharing these issues with Jamie his response was that any labor needed on the vehicle was my responsibility and that "Midas could not be trusted and their business model is to scare and overcharge". He suggested I shop around for the repairs. The issues must all be addressed in order for vehicle to pass PA state inspection - which I informed Jamie would be needed upon my receiving the car. Jamie knowingly sent me an UNSAFE vehicle and NEVER disclosed any of these SAFETY issues. I did not agree to purchase a vehicle in this condition. As of 6/11/24 the vehicle is completely inoperable and has been issued a preliminary diagnosis of a failed fuel pressure sensor. I am making monthly payments ($346/mo.) and the car is not safe and not operable.

Our experience with the purchase and trade in at this dealer has been absolutely terrible. First of…read moreall, they didn't have the title for the vehicle we purchased and didn't bother to acquire it from the auction until I called to follow up a month after the purchase. As for our trade in, they never paid it off even after three months due to some ignorant mistakes on their part, again only being resolved after I called over and over pressuring them to get this done. Every answer I got felt like a lie or excuse and suddenly was resolved by the end of the business day when I dropped the friendly and forgiving demeanor. My credit score went down due to having two active car loans and my reimbursement from my previous lender for the difference in the current payoff and payoff check will not include THREE WHOLE MONTHS of accrued interest. I had to jump through hoops not to be fined by the state for not insuring a car I didn't have and I had to call and hold their hands through every step of this trade in. Very unprofessional, incompetent, and dishonest group of folks, so if you buy from them be prepared to do everything yourself until all your ducks are in a row...