I will make this as brief as possible:
Bought a BMW Mini in August 2022 for my 16 year old daughter. It was smoking, which I expressed concern about. The manager, Corey Willis, told me it was because all of the fluids had been changed and it was "burning off excess". Admittedly, I am not a car person, and he offered to sell us a warranty for $1500 that would cover any trouble we had, so we signed.
Purchasing process was SUPER EASY and fast! Great, right? We paid $3,500 cash down payment and financed the rest through their recommended credit union.
The car kept smoking BADLY. They took it to THEIR MECHANIC and they "fixed" it after having it a full week. Started smoking within a day of picking it up. Took it back to THEIR MECHANIC and they "fixed it" after having it a few weeks. Started smoking within an hour of picking it up.
At this point we took it to a third party mechanic, who asked us how long ago we had bought it (at this point it was just under a month), and he asked "can you take it back?? This thing has so many codes on it I wouldn't even know where to start!"
We went back to Car Hunters and Corey spoke to the mechanic himself. I mentioned the warranty we got and he made the remark that we didn't want to make a claim so early because they would "know it was pre-existing". To his credit, after some talking and my request, he did agree to let us trade the car for something different which I know he didn't HAVE to do.
We finally decided on a 2008 Honda Accord that they got in with low-ish mileage (just under 70K). Test drove it, seemed okay, so we agreed to take it. The dealership agreed to replace the wheel bearings as they were bad, so we got the car around 2 weeks after we purchased it. At this point it had been 2 months since the first purchase (during which time we had been sharing one car).
Within two weeks my daughter had gotten stranded on the side of the interstate because the fuel gauge was broken and showed a half tank of gas when it was actually empty, and the car was leaking fluids all over our driveway like crazy.
I went back and after weeks and weeks I finally asked Corey to just buy the car back, and thankfully he agreed.
To summarize what happened next - he never paid the loan until I harassed him for months to get it done. He wouldn't refund my down payment which he claimed was "in the financing". I told him I walked in and gave him $3,500 in cash and money from financing, so I should leave with no loan and $3,500 in cash. He insisted he "wasn't trying to screw me" and that it was in the financing. He reluctantly wrote me a check for $1,500 but would not give me the other $2,000.
Eventually I took him to small claims court (this was a YEAR after this started), we had to come for a second hearing because the judge told him as an LLC he had to have a lawyer. He didnt bother showing up for the second hearing and the judge issued an order for him to return my $2,000 plus $500 for court costs and the payments I had made on the loans while he was stalling.
I sent him a message weeks after the hearing asking if he would like to mail the check or for me to pick it up, and got this scathing response from him.
I WOULD NOT EVER RECOMMEND ANYONE GO TO THIS DEALERSHIP. I was so disappointed as I do like to support local business, but this Sales Manager clearly has questionable ethics and to respond to me over text in this manner (especially with untrue and unfounded allegations about my personal life??) was entirely uncalled for. I begged him for a year to return my down payment to no avail so I went through the proper channels with all of my evidence showing my effort and our communications to have it decided by a third party. That third party decided I was in the right, and that should be the end of it.
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