This is the worst storage facility I have ever used. I reached out to Shelby in early March with…read moreregards to getting a storage with a set rate for one year. She ensured me that she could guarantee a set rate for a year as long as I put my account on auto pay which I did. Every month I received a notice stating my account was past due and I had to call Shelby to run my card. As with all storages I received an email stating effective Sept 1 my storage fees would be raising. They would actually be higher than where I previously had a unit. When I called Shelby about this, she said she didn't tell me that and when I called her out about flat out lying to get my business, she actually hung up on me. I reached out to the district manager who as you can imagine hasn't bothered to call anyone back. Today I reached out again to the Regional manager, who i am also assuming will never call back. I don't have an issue with paying the money. My issue is that you flat out lied to get my business and I truly do not want to do business with people like that. If you make an agreement, you stick to it or don't make....It is sad people aren't even as good as their word anymore. I will be vacating this unit the end of this month and I will would never recommend this company to anyone as you most likely cannot trust what they say.

From the owner: Storage Depot of Douglasville offers secure self storage for your personal and business items. Let…read moreus help you find the ideal storage space near you. Our available self storage space is ready to rent online through our contactless storage rentals. Start storing today in Douglasville GA today with Storage Depot of Douglasville. We are proud to offer our customer U-Haul moving trucks for rent.

We moved in on a great price and then a couple months later after getting fully moved in they…read moreincreased the rent by almost double knowing just how hard it would be to turn back around and move back out which was sad. My husband called and was able to get the price down just a tiny bit which we appreciated- def not at the price we came in at a couple months prior but better than the increase. Now we are dealing with a whole mice problem. Mice are coming in from the ceiling and crapping on all our things and tearing up our stuff. Another renter of the space a few down from us mentioned they are having issues with mice too. The mice and any other rodents are able to go from unit to unit bc of the openings and holes in the ceiling. We have no food in our unit but we don't know what the other units have in our row. There is No plan to fix the holes just have someone spray in a couple weeks. We had to spend $100 trying to buy our own stuff to rectify the problem and 7 hrs of time taking all our belongings out and cleaning up the droppings and going through all our things that were ruined, and trying to tape up the holes in the ceiling ourselves. We weren't offered any discount on the unit for the inconvenience this month or anything due to a problem of this nature which would have been appropriate until it is mice free at the very least. I'm not saying all the units are this way but we are certainly having this issue and are not the only ones. We've never had an outdoor unit before and so far we are not a fan. The only great thing is the size of our unit and how easily accessible our belongings are in this unit and we've had overall pleasant interactions with staff overall. We aren't asking for much-just to have a pest free location. We've included some pics below but we have many more unfortunately.

Store manager Gertrude was very personable and patient with assisting me on today. She made my…read morevisit to the storage a fast and easy process for me. Took a lot of stress out of the moving process for me.

Price gougers. They continue to go up on their rates. I'm paying twice the amount as I signed up…read morefor. No updates to facility. Several units leak, in fact I had to move my stuff to another unit because the inside roofing was about to collapse on my stuff. Luckily, I caught it in time, but didn't get an apology or anything. Thank goodness I only had to move down 2 more units, because I had to do it alone. I will be looking for a new place for storage. Not worth the money.

I have had 5 plus year of EXCELLENT service at this location beginning with Chris and now Lisa as…read morethe manager. Lisa has kicked the customer service up a few notches and provides a seamless and very customer-oriented experience. I highly recommend this location for not only the customer service, but safety and cleanliness as well.

I have had several storage units over the years at the Thornton rd. location in Lithia Springs,…read moreG.A. Paying over $800 per month in storage fees and one month I forget about 1 of the 4 units I have I get hit with a $110.00 fee! Ridiculous! Mind you I had a recent decease in my family which caused me to forget about the newer unit. I spoke to the General Manager; Ashley and she had no regard for my situation. She has to be one of the most cold-hearted people I have ever talk to. Not even a condolence and thank you for being a valued customer! I honestly cannot wait for Amazon to open up their new launch of storage facilities! Ashely, the General Manager should be ashamed of her unprofessionalism and disregard for valued customers! Not to mention they never answer the phone the line is always busy! They open late and close early everday! Don't waste your time here please save yourself the headache! Ashely should be relieved of her position.

Learned of this CubeSmart location a couple of months ago via Sparefoot.com. I needed a storage…read moreunit as I moving to the area. I made the reservation and received the discount. Somehow on the date I was scheduled to move in, there was a little confusion in locating my reservation. Nonetheless Chris & Ms. Ruth was able to locate and work everything out. They were both nice and spoke with me as if I wasn't a stranger to them. The facility grounds are clean and well secured. I haven't had an issue so far. I forgot to submit the review before now. I'm here paying for my next month's rent. Surprisingly Ms. Ruth doesn't forget a face! Oh, by the way you can pay in advance if you like.