Great team, great services. Always there when you need them, and you get to talk to real people…read more Highly recommend.

Not helpful when a serious problem arises! When we needed guidance the most, after I finally got…read morehim on the phone, all I was given was the 800 number. No advice or guidance, wouldn't answer my questions... So disappointing and confusing.

Got a flat at rush hour on 380...nightmare fuel. Michael Montez from AAA came out quickly. Was…read morecourteous, fast and got me on my way in no time. Thank you Michael!!!

2 billing $500.00+ errors in 4 months. 1 remains unresolved in 5 weeks. Can only contact via local…read moreoffice. Representatives are nice but nothing gets resolved.

As an Insurance industry professional, I am impressed with the prompt communication from Paula's…read moreCoppell office. Their communications for quoting have been excellent and I felt very much appreciated as a prospective client. From what I've read, current customers are also very happy. I look forward to doing business with the Paula Huemmer Allstate Agency

Good honest service and they return phone calls promptly. I recommend Ms. Paula highly.read more

These ladies are great. Gabby and all of the others there are so helpful and always so pleasant to…read morework with. Check them out!!

Isabelle is not accessible to her clients. No matter what time I called, I was told she was gone…read morefor the day and never returned calls.

Moved to Coppell in 2024. Went from rental home to purchased home, replaced a car. Darrin…read moreworked with us through our move, got us great rates on bundled insurance. Very happy with the service and policies he has gotten us. We recently got quotes from another agent and they said they could not come close to premiums Darrin got us.

We decided to move to the Dallas area and needed home/auto. Darren has completely exceeded my…read moreexpectations. I am 1000% happy with the service, pricing, and coverage I have gotten. Darrin is always available to help if I have a question or concern.

We've had our home and auto insurance with the Erik Slaughter agency for a number of years. We've…read morealways found the staff to be professional and knowledgeable. Recently Lindsy was very helpful in handling an issue for us. We highly recommend Erik Slaughter and team for your insurance needs.

The service Tharine provided was above and beyond. She is very knowledgeable and professional and…read moremade me feel that she truly cared. Thank you for the great experience!

Great office to work for. Great agent and staff. Call us we are always happy to help with your…read moremany insurance need personal or commercial. We also do Life insurance.

From the owner: TX-1918751 To enhance people's lives through knowledge and exceptional service while giving them…read morethe security of knowing they are protected for unforeseen circumstances. We focus on auto, home, business, and life insurance. We look forward to assisting the Roanoke and Dallas Ft. Worth surrounding areas!

Needs ZERO stars. Today, a family member was treated horribly. My family member went into this…read morelocation to ask a question about cashing a check, and they rudely and VERY loudly were speaking with her about how they had NO IDEA what she was saying and was treating her like she was stealing. This was a lady at the front desk, who did not know how to do her job, and another employee (female) who also did not know how to do her job. My family member asked the lady to please speak softer as she did not want others in the building to know her business. The lady became rude again, although speaking softer, was no help. We will be telling others about this horrible experience and how no one seems to be considerate or helpful. For people being available to "help" others, they sure have no tact or consideration for customer circumstances. They need to take a lesson or two in humility and a training class in customer service. Never again will we frequent this location or AAA in general.

AAA charged me for a line item on my renter's policy that was not my choice and refused to remove…read moreit. Seems unethical to me that they can charge me for whatever they want. Is there no regulation of insurance providers? By the way, the Irving office had nothing to do with this disgusting levy. The main AAA office was my contact, and I don't know how I wound up at the Irving site, but Irving office probably has the same self-serving policies as the main office.

The small crack in my windshield was starting to grow so I researched glass repair / replacement…read morecompanies. I wanted to speak with an ACTUAL person because I had specific questions that the automated numbers of OTHER places did not address. There was no getting around that, short of driving to a location to speak with someone. Finally I called my dealership and asked who they were using for windshield replacements. They told me AutoSpecs Glass in Irving. I called. A live person answered the phone. I believe her name was Hannah (please forgive me if I got that wrong). She was Very nice. Answered all my questions and set an appointment for me. Then I needed to reset the appt and she was able to get me in the very next day. The place was not that hard to get to and there was a nice seating area for me to wait. Yes, it can take a few hours - I knew that ahead of time and brought my work with me. Less than three hours later, a young man came in to talk with me about my car, what to expect and what not to do. Then, I was driving away with my brand new windshield. Also, while I was there, someone who had had window and windshield repair done on one of his fleet vehicles, came in to discuss a minor problem with a side window. Imemdiately they took care of the problem and did not charge him. Excellent customer service. And did I mention, the pricing was MUCH better than the other places closer to my home in Plano. MUCH better and yes, it's exactly the same windshiled. Especially since my stupid insurance company has a $500 deductible for windshield replacement so I was paying out of pocket.

I found AUTOSPECS through Yelp for getting my windshield replaced due to a big crack. They were…read morevery responsive, friendly, efficient, reasonably priced and took care of it the next day. Charlie came out and did the replacement, was also very friendly and efficient, and did a great job. I hope I never have a cracked windshield again, but if I do, I will definitely use AUTOSPECS.