In all sincerity, I had one of my absolute best customer service experiences at DJ's Auto Repair. I…read morereally can't recommend this shop highly enough. Here's what happened... I was coming through Little Rock, AR from Austin, TX on a road trip out to D.C. My car broke down about 15 miles east of Little Rock on an incredibly hot summer day. Not knowing anything about this shop, the tow truck dropped me and my car off at DJ's. When I got there around 1pm, stressed out from the breakdown, I immediately received attention and was told they could start working on my car the same afternoon. I told them what happened, that my engine had starting smoking while on the road, and then they told me to relax and that they would figure it out. Here's where it gets good: Don, the owner of the shop, LET ME BORROW HIS PERSONAL TRUCK SO I COULD GO GRAB LUNCH. Sorry for all caps, but really, that's correct and it still amazes me - after arriving and telling them about my situation, I asked if there were any lunch options within walking distance, and then Don handed me his keys and said "just use my truck to go wherever you want in the area while we work on your car". So, I did. After I got back from grabbing lunch in Don's truck - about two hours since first arriving at the shop - they had figured out the problem: a previous mechanic had done a poor job installing the car's water pump, which lead to the engine overheating. The repair would require several hours of labor and it was mid-afternoon, meaning that my car would need to stay overnight... so Don PERSONALLY DROVE ME TO A HOTEL in downtown Little Rock. Seriously... the guy took time out of his day to make sure I got to a hotel that was at least 10-15 miles away from the shop. It was his idea; I didn't ask for the ride, he just offered it to me, without any conditions. And the next day? He PERSONALLY PICKED ME UP FROM MY HOTEL, and DROVE ME BACK TO THE SHOP. Again, totally his idea. When we returned to the shop, they had fixed the problem, and then helped me communicate with the previous mechanic about the faulty part, which ultimately led to me being reimbursed by that previous mechanic. I was in my car that day, driving away, returning to my road trip. I have driven the car approximately 5,000 miles since then, all without issue. These guys helped get me out of a stressful situation, and everyone involved was competent, attentive, friendly, and helped make me feel cared for. And THAT is ultimately what good customer service is: making your clients feel at home doing business with you. These guys knocked it out of the park. I would absolutely do business with them again!

my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams

Great Service! A thorough assessment of the problem was conducted, no hidden fees, knowledgeable…read moremechanic who will provide an honest, affordable, and excellent approach to your car care needs in a timely manner.

I took my 2015 Camaro here to get the air conditioner fixed...the ripped me off on the price the…read moredealer ship was 200 cheaper...then my floor in the car flooded out the day i drove it bc it wasnt checked properly to make sure it was draining. The stabili track popped on when i picked the car up... had to take it to another shop to get my stern wheel recalibrated. Sarah that's responding to the reviews is the so called owner, she isn't knowledgeable about cats at all every other word is David said and David thinks...no real accountability. PLEASE PLEASE PLEASE DO NOT TAKE YOUR CAR HERE FOR ANYTHING...THE LABOR OUT WEIGHS THE ACTUAL JOB NO MATTER WHAT BEWARE

Oil change, regular maintenance. Great work and honesty. Hard to beat Cantrell Service Centerread more

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

They'll still charge you a fee even if you know what's wrong with your vehicle, on top of that the…read morefee is separate from the bill from fixing your vehicle. Got hung up on twice, completely unprofessional.

Absolute ripoff! I'm sure they made up the problem but I was charged $170 for LABOR to plug in a…read morebattery harness cable. I was a returning customer but they obviously don't care about customer retention. I will NEVER, EVER go back to them. Beware the ripoff!

My husband and I having been using the services of Skyline for maintainence on our vehicle for a…read morelittle over a year now and we couldn't be more satisfied with the service we've received from this shop. The repairs are explained and completed as they were agreed upon. We are treated with kindness and respect and have not ever been talked down to, which is very important to me. We recently had to have the motor replaced in our vehicle and our service estimate was respected when we were finally able to get the repairs done. And our car is on the road and stable again!

Skyline Automotive is the place to go when you want your car in the hands of true professionals. As…read morea young single woman who doesn't know much about cars, it would be easy to feel taken advantage of elsewhere--but not here. The team at Skyline is honest, fast, and dependable. They truly care and make the whole process stress-free. Just one call and they've got you covered. I highly recommend them--100%! thank you for what you do!

Only place that we get car service at nice friendly people you can drop it off or you can wait…read moreeither way you can't go wrong

The customer service is good, and everyone is friendly. They did proper work and the tires are…read moreaffordable. My only complaint is that they are very slow, even when they are not busy. It took them an hour just to change my tire when there were only 1 or 2 other people being seen.

Replaced vacuum pump and a sensor on 2017 Chevy Malibu. I highly recommend and will use again.read more