Absolutely flawless service. Great response to the Yelp "Get a quote." Great follow up…read morecommunication to schedule once I said to book the job. Called before arriving and arrived on time, and took care not to track mud in. As for the job itself (garbage disposal replacement) the service tech tried to unjam the old one first (which would have saved me money) but came to the conclusion the old one was toast. Installed a new one quickly and cleanly. Price was exactly as quoted. As he was boxing his tools I asked if White Glove did any water quality testing and explained a problem I suspect I have on my supply line. He offered to take a sample on the spot that would be sent off to a lab. He quoted me a price and said I could pay in a week when the sample came back. How much more could I ask for? Great first experience with White Glove. They are at the top of my list for future needs.

Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

Excellent job on hvac replacement. Very professional workers, supervisor was overseeing the work…read more Top quality equipment with good warranty.

If I could give zero I would. This started as 2 occasionally running toilets at my father in law…read morehouse. He called Woodfin and they charged $400 to "fix". After 4 trips they were still running. Woodfin said they could replace both toilets for $1500 EACH!! And they wanted us to provide the toilets!! So basically $3000 for 2 to 3 hours of labor. Highway robbery. What kind of plumbers do they have that can't fix a simple running toilet?

Air Energy has been a good company to work with. They came to my house twice and fixed an issue I…read morewas having with an air duct. The tech who was here gave me some good advice on some future improvements but didn't try to get me to spend money I didn't need to. To me, this shows that they have integrity. I'll continue to use them in the future.

I came home one night to a sweltering house. I go to yelp to lookup some HVAC contractors and I put…read morein a request to get some quotes. This was around 9ish PM on a Saturday. None of the well-known contractors had bothered to reply, even though they're 24 hrs 7 days a week. Well, Air Energy Solutions got back to me within minutes! Kent was a great person to work with and even though a friend of mine came through on Sunday, I would highly recommend Air Energy Solutions. I can tell that they're extremely professional and an honest company. Since my friend is in HVAC, I defer to him, but if he's unavailable, I'm calling Air Energy Solutions!

Timely, offered expertise and great advice. Very competent. Very professional. Excellent value.read more

Absolutely fantastic! Sergii came out to repair our long broken ice maker that had been…read moreunsuccessfully repaired by another company, and he managed to fix it on the first go. He also came out to look at our dishwasher that was no longer running one of the cycles successfully. He gave really good advice as well. All in all, Fusion provided excellent service at very fair and competitive pricing. Moreover, the way that they structure their pricing so that you don't pay for unsuccessful repairs is excellent. That's really putting your money where your mouth is. They're definitely my go-to for appliance repairs. Great stuff.

HVAC replacement…read more Phone number provided routes me to a different company than the one stating that can perform the service. When I told the representative this information they said I'm sorry but that not us. I called again and same issue.

From the owner: When your HVAC system decides to take an unscheduled…read morevacation in the middle of Richmond's weather extremes, Broad Rock AC & Heating swoops in like your home's personal climate superhero. Since 2007, we've been keeping Richmond residents in their comfort zones, whether it's rescuing them from sweltering summer heat or winter's icy grip. Our certified technicians don't just fix problems – they prevent them, using state-of-the-art diagnostic tools and years of hands-on experience. Think of us as your home's temperature tailors, crafting the perfect indoor climate while keeping energy bills from soaring higher than a summer heat index. From routine maintenance that keeps your system purring like a contented cat, to emergency repairs that have us racing to your rescue faster than you can say "thermostat," we've got your comfort covered. Our team takes pride in explaining everything in plain English, not HVAC hieroglyphics. Under Doris's leadership, we've built our reputation on reliability, transparency, and genuine care for our Richmond community. We're the local HVAC experts who remember your name, not just your address, and treat your home like our own. Whether you're dealing with a minor hiccup or a major system overhaul, we bring the same level of dedication and expertise to every job. Because at Broad Rock AC & Heating, your comfort isn't just our business – it's our passion.

Absolute garbage..needed a thermastat rep..came int with a basic non-programable. that cost 385.oo…read moreto install plus service..np..doesnt work..rep says in need new fan and drive shaft..prolly 2kplus to install..i turn on 2 hrs later and it works!!!..but i realize the fan never cuts off..was supposed to call me about fan replace ment but never hear from.....

They try harder & are honest. They resolved a problem I was unaware of & they were very reasonable…read morein cost. Compared to the company I had been foolish enough to keep for years, Stoneman was a cool refreshing improvement!

The staff was very professional and very courteous, but I still feel we were overcharged. I was…read moreexpecting the bill to be between $400 and $500 and it was the guts of $1000. I understand it was the weekend and I expected a certain charge, but it was double when I anticipated. And also what I anticipated it to be , we have a few properties, so I'm very familiar with cost, I was shocked that their cost was so extremely high compared to other companies.

I want to send a special shout out to Lavon. He exceeded all my expectations. Thank you to everyone…read moreat Foster. They have always provided the best service. They installed a new gas furnace 2 years ago, that we are very happy with. They come back every 6 months and do a great job to service and make sure system is working great.

I've been a customer for 20 years. Nine years ago, they replaced the current heat pump/AC system in…read moremy house, and I've had a maintenance plan with them off and on since. The AC stopped working during the hottest week of the year. (Of course.) The good: they answered the phone quickly and nicely. A tech was assigned to come out the next day, and he did. He knew his stuff, and was super-nice. When I eventually had the unit repaired a few days later, this tech, too, was very knowledgeable and nice. Everyone I talked to or worked with was both knowledgeable and nice. People called back when they said they would, and showed up when they said they would. It feels weird giving compliments on what SHOULD be minimum expectations, but it doesn't feel like many businesses care about that kind of stuff today. It's clear that they do. And I am thankful for that. I am also thankful for their ability to get parts pretty quickly. It helps to be an older company with connections. The bad: the prices are, plainly and simply, gouging. I mean, ASTRONOMICAL. Like a blow to the face. I received an alleged "discount" because I had a maintenance plan, and even that amount was super-high, meaning that the price I would've been quoted without the "discount" was (again) astronomical. Of course I was desperate (98° temps with 85% humidity causes that desperation), and felt because they had experience with the unit and the parts were covered under warranty, that it would be quicker to go with them. Had I not been desperate, I would've shopped around. Quotes are done by job, and not by the hours on the job, and I realize that. More knowledgeable techs will take less time to do work, and I realize that, too. It was still high. I made the choice, and I don't think I would make a different one if I went back in time.

We have been James River Air customers for almost 30 years…read more Have had them do all the hvac, plumbing work at our house during this time We had a unit go out last year and we bought their top of the line model We have had that unit go out this summer during this heat wave with a pregnant lady in the house They sent a tech out after insisting. It was going to be 4 days until they could come out to my new units shut down in 100 plus degree heat. Tech told us it required a special tech that cant be here for 2 days I cant believe James River sold us a unit that any of their techs couldn't fix. If they had told us this we would not have bought it They have now left us until said tech can come out James River is going to loose my future business and If anything negative happens to this pregnant lady or baby I will be consulting an attorney

The response I received was prompt. The technician arrived in the timeframe I was told. He was…read morevery thorough and checked the entire system. He found that it was something simple for the fix and it was done in less than an hour. All added together it was an inexpensive fix. The technician even took the time to explain some points about my system. I highly recommend this company!

Yesterday, Daniels came out to replace our 16-year-old HVAC system, which was very much on its last…read morelegs and fully aboard the struggle bus after the recent heat wave. The team that came out, Peanut, John, and Jeremiah, was absolutely incredible. They were thoughtful, kind, professional, and so quiet I barely knew they were here. They arrived on time, completed everything, and had the area cleaned up by 2:30 p.m. Based on Ronnie's quote and recommendation, they also did minor duct work to enlarge the supply ducts to the far end of the house. We heard and felt air coming out of three vents that we honestly had not felt in over 20 years of living here. Ronnie was the only person who mentioned that solution when he came out to quote us for a new system, and it made an immediate difference. While the install was happening, Mrs. Daniels, the owner, came by personally to collect payment and have us sign the contract. I am usually someone who prefers to do things online, but having her show up in person and put a face to the business was such a thoughtful touch. She even hugged me at the end of the transaction. From start to finish, this was a wonderful experience. The system works beautifully, the house already feels better, and the people made the whole process feel personal and cared for. I would absolutely recommend Daniels.