Just had a complete sound system disconnect after a TV repair was made. Andy, from audio-works,…read morewent the extra distance to trouble shoot our Bose system, over 2 visits [and research in between] and conquered the problem, saving us from spending hundreds of dollars on a new receiver! Go Audio Works!!

From the owner: Welcome to AudioWorks, Inc., your go-to experts for high-end home technology solutions since 1980…read more Based in Salt Lake City, we offer more than 40 years of unmatched expertise in custom home audio, video, control systems, motorized shades, home theaters, and state-of-the-art security systems. Why Choose Us? 1. Unmatched Experience: Decades in the business means we know what works best, ensuring you get top-notch, reliable solutions. 2. Precision and Planning: Our design process is thoroughly planned to give you long-lasting and dependable systems. 3. Exclusive Clientele: We cater to luxury homeowners, architects, and designers. Our systems range from $80k to $400k, customized to fit refined lifestyles. 4. Quality First: We believe in doing it right the first time. Excellence is our standard from design to implementation and beyond. 5. Full-Service: Whether it’s a small or large project, we’ve got you covered from start to finish. Choose AudioWorks, Inc. for a seamless blend of luxury and technology.

I contacted Stream Audio Video on Tuesday night about mounting my projector and screen. Dustin…read morecalled me the next morning and was at my house 20 minutes later. He mounted both items very quickly and did an excellent, quality job for a very good price. He was very professional and personable. I have recommended Stream Audio Video to all of my friends and colleagues. If you are thinking of having Amazon installation services mount your home theater items, think again. Call Stream Audio Video!

From the owner: Stream Audio Video has 30 Years experience, and employees have background checks and fingerprints…read more We specializes in your Professional Home security, Music, Movies, Smart Home. Your home is more than just a shelter-it's a space to relax with your friends and family. With the right technology, you can bring your home to the next level. Stream Audio Video LLC installs smart home systems in Salt Lake City, UT and the surrounding area. Count on us to create a secure house where you can entertain in style. To find out what Stream Audio Video can do for you, contact us today. We can handle everything, from computer network installation and wiring to lighting design and control.

After several visits to AVI purchased a pair of Klipsch Forte IV's and had a great experience. AVI…read moreis the only Klipsch Heritage dealership in Utah and have a great selection of the Heritage line. Jim the owner and Jeff spent a couple of hours going through the Heritage line with me and advising me on the best speaker for the size of my listening room. My living room is small and the Forte's were a great fit with outstanding sound and the just the right amount of bass. But with all of that being said probably the best compliment about the Forte's is that my wife said "What a difference in sound and she could hear instruments that she could not hear in our previous speakers (Buchardt A500's). If you are considering upgrading your current system or purchasing a new system go to AVI before going to Best Buy or RC Willey you will not be disappointed.

At best AVI Systems is lacking in customer service skills (rude, aggressive and defensive about…read moretheir poor communication). I just went to pick up a speaker from them that broke (it's for a local business, and was under warranty, but initially they tried to tell us it wasn't and upsell us on another product). They dropped the ball all week on managing expectations (promising the product would be overnighted, but it took several more days to arrive while they offered empty promises or ignored our pleas for information altogether). While I'll admit our company has been annoying with follow up (again, mismanaged expectations and lack of communication on AVI's part while our business was suffering), they were ready for a fight when the product finally arrived and I went to pick it up. I hadn't been communicating with AVI until now, I was just asked to pick up the product on behalf of the business. Now, I wasn't aware there would be a $95 service charge when I came to pickup, and I questioned it (I've never dealt with a company that charges to diagnose their product's issues if they fall under warranty). Immediately after questioning the fee the Lady employee (owner? manager?) became emotionally charged and rude, glaring at me and raising her voice defensively. I was willing to pay so I could move on with my life but they only accept card/cash, and all I had on me was Apple Pay. Again, the female employee was very aggressive and refused to offer any alternatives for me to pay, holding our package hostage unless I paid the fee (which I was willing to pay even though I disagreed with it, but they wouldn't send the business an invoice or offer any other alternatives). I was uncomfortable with the lady's unhinged behavior, as she continued to glare and raise her voice at me. She was storming away with my package (again, why the hatred? I still don't understand why she was so emotionally charged) when an employee that we'd been working with directly came in and magically had a Stripe machine that I could pay with. I'm not sure why that woman was so suddenly aggressive towards me, but I hope she and AVI Systems is embarrassed for her behavior. In conclusion, AVI has severed a relationship with our business by shattering our trust in their product and goodwill, their lackluster/deceitful communication and my experience with their aggressive employee.

John is fabulous! Very thorough and knowledgeable. Highly recommend him for your home theater needsread more

From the owner: Hi! My name is John Cook with Park City Home Theater your Audio/Video Specialist…read more I've been in the business 18 years now professionally but my friends remind me way back in middle school I was hooking up their parents Kenwood stereo to their TV! What is unique about me is you get me start to finish,not a associate or apprentice or worse a sub contractor. I specialize in Home Theater installation, Sonos installation, Surround sound installation,Commercial audio systems, and WiFi / Network systems.

Very unprofessional. Do not do business with these people. I would give 0 stars if possible.They…read moreonly care about you until they get your money and then leave you high and dry when it comes to future customer service. Estimate given for install time was a 3 days. It ended up taking them 3 weeks start to finish. They tried to charge me for painting my wall when their management agreed it would be waived due to the painting needing to be completed becuase of mistakes made by their installer. After they took my money they have ghosted me. When I called them to honor the warranty for the $500 subwoofer they installed which blew out 6 months after install. They have yet to respond 3 years later after repeated attempts to reach out for assistance. Also the projector does not always fully boot up and was installed way to close to the back wall to where the hdmi cord is kinked. I could go on and on. There are too many problems to name with install, quality of product and most of all customer service. There has been a real feeling of hostility and animosity from this company ever since the shoddy workmanship they performed and collected the check. 3 1/2 years later and I have little hope they will ever try to make things right. If they are still in bussiness and you are concidering them to do a custom install for you. I recomend to run away as fast as you can before you go through what we did.

Ben was easy to contact and quickly set a date to come to my home. Nate came to my home on the…read moreappointed date and time. He was very thoughtful, polite, and thorough. He initially inspected all aspects of our internet and tv connections. We use CenturyLink for internet service. He tested this service for speed. Although we were told we should receive information at 40 mb/s, he could not receive more than 20 in spite of the new modem we had just installed. He suggested several things that he thought might improve our internet and wifi reception. These have improved reception and consistency throughout the house but have not increased internet speed. Because our remotes (10 year old Control 4) were battle worn and out of date, they suggested and replaced ours with logitech. I was very dissatisfied with these. Reporting this to Ben, Nate soon returned and replaced the Logitech with another brand. We are much more satisfied with the new replacements, which are much more intuitive and easily used. My only complaint is that we didn't identify at first our desire for more user friendly remotes than the Logitech. This resulted in increased time and replacement of the recently installed controllers. Nate has been very accommodating and helpful. His knowledge, skill, and personality are very comfortable, and make us feel very prone to call upon him if and when we need additional assistance.

This company is more interested in their sales commissions than actually setting up quality systems…read moreand services in a timely manner. They sell overpriced equipment they barely know how to configure when the exact same equipment is available for fractions of the price, and needs minor configurations. Our two week scheduled install is on its 8th week. They didn't order the proper parts, their installers/programmers come on site and leave as they please without communicating with our team. The parts they did order are not actually compatible. They forced us to purchase expensive accessories for controlling TV that they've then been unable to configure. They're TVs Amateurs at best.

You'll never end up here by accident. It won't have the cheapest TVs. However, if you are looking…read morefor home automation, large screen, more than the best deal on the cheapest TV, this is a place you need to look at. I was looking for a specialty cable this time that they didn't have, but it's still the same place I've dumped way to much money at when I purchased a ceiling mount projection system and needed a PAL to NTSC videotape system a very long time ago.