I just closed out my last of two units at this location, so I can speak to the entire entirety of…read morethe experience. I had both a temperature controlled and outdoor unit. In summary, the staff are great, but I would not recommend this place because of the unpredictable massive rate jump I experienced, the sad location, and especially the condition of the outdoor units. - Staff/Signing up: super easy and the staff are awesome. They made it a breeze. When I did have issues, they were very quick to come over and do what they could within their power. However, they are not very empowered unfortunately - Rates: they started out really great, compared to others in the area. I chose this location across from an adult movie rental and near a lot of homeless people because the rate was good, in spite of the terrible location. Within six months of my rental, they significantly raised my rates - not a little but a lot (probably 50-75%) on both of my units. - Condition: the conditions of the property were kept pretty good. I didn't have any issues with temp controlled unit. However, the outdoor unit was a different matter. There was clearly a rat problem for more than half of my time there. I was on a corner unit, so there were only a few places that they could've been. Supposedly traps were put around the property and the property managers came and put traps inside of my unit. Indeed, one of those traps captured a large rat. Nonetheless I came back after a couple more months and there was more rat poop super unsanitary.

I started renting a space here for $45 a month. In less than 2 years it reached $150. It's okay,…read moreI'm moving out anyway. The manager Michale made this process EXTREMELY difficult. He gave no instructions on what had to be done, just that I needed to evacuate my unit before the 1st, which I did. Since I was given no instructions I closed the gate and locked it not knowing I was supposed to leave it open. He calls me and informs me I have a past due balance. I inform him I moved out last month and no longer in the state. He then tells me that since I closed the gate it insinuates I'm still occupying it, therefore need to pay. I tell him I was not instructed to do so for move out, therefore I am not paying. Mind you, throughout this convo he is cutting me off and if I didn't stop talking he would resort to raising his voice to get me to stop talking so I simply hang up the phone. Why is a grown man trying to yell at me? I call the next day and luckily get a nice young lady who offers help instead of just telling me to pay. Simply just get a friend to come unlock the gate since I'm not in state. I get a friend to help me out but unfortunately the system no longer has me as an occupant so my code is expired therefore my friend can't get it. Funny they want me to pay when the system itself already has me locked out. I'm so busy with moving I don't call. Few days later I get a very passive aggressive call from Michael saying my account is past due. I inform him I attempted to get a friend to open the gate but the system registered me as moved out therefore they didn't have access. He says "Okay I'm just calling to let you know your unit is past due." Did he not just hear anything I said? Instead of offering help and a solution which Managers are literally supposed to do, he says "I can't offer any advice or help you until your account is up to date." At this point Michael is just being petty and difficult to work with. This is the same store manager who did NOT give me any move out instructions. When I reiterate that I can't remove the lock because I'm no longer in state he again tells me he can't help until I pay. I tell him in not paying because I moved out over a month ago. He then says "okay well I'm sending your bill to collections." at this point I'm getting nowhere with this guy so I asked to speak to a district manager. Within 10 minutes of hanging up the phone with Michael, I get a call from the district manager who offers me a very simple solution, sign an electronic form. Why couldn't Michael do that? He was literally just making it impossible for me to move out and giving me a really hard time for no reason at all. I expect this behavior from a teen worker, not a grown man. Michael should not have the manager title.

They decided after a few months of my move-in to have a rate increase. Instead of grandfathering…read moreeveryone on this increase...they just rose their rates. ALSO, as I was moving out the General Manager (I think Santiago?) decided to drive over on his golf cart to ask me if I was going to pay. How rude. I started to say no I don't plan to pay but I truly don't operate that way. Mr. General Manager, you can't harass people about a payment...some will take offense to that. I would NEVER recommend this spot again for the reasons I listed here.

I have dealt with some shady companies but this one takes the cake. I moved in last year and a few…read moremonths later I was told there was a rate increase. I wasn't hapoy but I've been paying the rent. I got notice that it went up again from just a few months ago. The only difference now is I've been furloughed due to covid and they are taking advantage of people at the worst time in the worst way ever!! Go somewhere else....anywhere else but this company unless you have money to throw away.

Nia is a phenomenal customer service expert! She understands the systems, she is honest and…read moreupfront, and strives to take care of the customer. She handles more than one site but is methodical, and actually makes you believe she cares about making sure you are fully satisfied with the process start to finish. I cannot thank her enough for her help, and as soon as I have the ability to create a account on their home website, I will be leaving a similar review for her as well. I cannot recommend this storage site enough based almost exclusively on my interactions with Nia. Storage King - you need to make this employee a priority of yours. She has a good head on her shoulders, and is a exemplary customer service representative for your company.

Great storage facility and professional and great customer service from there employees.read more

I was very satisfied with the level of customer service and support I received from this location…read more I have been a tenant for almost three years, and the quality of the storage facility has improved. In specific, Kelli has been extremely helpful in helping me understand my options for payment when times have gotten rough, and is quick to pick up and address issues on the spot! They've Recently hired an assistant named Angel who is also great. Overall, I would definitely recommend leasing here. Great value for your money

I moved out at the end of May because the rent was being increased $26/month. Everything was…read morecleaned out before the 1st and there was no balance due, but apparently they didn't process my move out until the 2nd. They charged my credit card $120. I spoke to my lawyer and since I did not have auto-pay set up and I did not authorize the charge, this is a possible criminal violation. I will be contacting my bank and the BBB today, then possibly the Dallas Police Department after that. There are also homeless people living up and down the street because there are vacant lots next to the business. I have caught them looking in my car windows and would not recommend any female to go here at night if you are alone.

I had a unit at this location for MANY years. Recently found out that new rates were a lot…read morecheaper, and so are rates at storage competitors in the area. I asked the person in their office if I could get a better rate and that I would be willing to change units if needed. I was told NO. So I informed him that I would be moving out before next payment due date. I did move out, however my charge card was used for the upcoming month. I have disputed the charge and wait to see if I get my money back. I returned to the office to see what was going on and the same person I dealt with a few days earlier did not remember me canceling account, and I was told that he was unable to check their system to try and determine where the error was. Very unprofessional and was not helpful at all. I have since found another storage and will save $70 per month.

Jared was excellent and very personable! He got me set up with the unit I needed and explained…read moreeverything very well. Thanks Jared!

I needed a last-minute local move in Dallas, and Element Moving & Storage came through big time…read more From the first call, their office staff was friendly and responsive, and they were able to get me on the schedule the next day. The movers showed up on time, worked fast, and took great care wrapping and protecting my furniture. They moved me from dallas to north dallas in just a few hours with zero damage and no stress. If you need reliable, professional movers in Dallas for a same-day or short-notice move, I can't recommend Element Moving & Storage enough. Fair prices, great service, and a crew that knows what they're doing.

They did not provide tje quote that we requested and were much more expensive then the other movers…read morewe called.

Crystal is a great person with great service, not only is she helpful but she leaves us all the…read moredetails that we need! I highly recommend this storage as it has great space, and an awesome price!

Crystal is very helpful and the prices are very reasonable will recommend was also recommended by…read moreanother renter

Could not access the building over the weekend for my own company marketing materials for an…read moreimportant meeting the next day. Nobody answered my call. Left a message for the property manager. No return call on Sunday. Just out of luck I guess. Very surprised at the lack of follow up.

Tried to buy boxes from here but no one was there during business hours. Called. Was transferred to…read moreproperty manager. No one answered. I will be going elsewhere to purchase. What a waste of a store.