Made an on-line reservation for a moving truck that had to be on a specific date. Chose Penske…read morebecause their web site said "guaranteed availability." Less than 24 hours before the move, the local Penske office calls saying a truck is not available. In the meantime, they continued to send emails confirming the reservation. Changing the move date was not an option, so had to scramble looking for another truck the day before the move, at a much higher cost. The local branch insisted that I change my move date to 3 days later "for a small discount," even though I explained to them from the beginning that the date was not flexible. To add insult to injury, I then get an email from Penske saying I cancelled my own reservation, skirting themselves out of their "guaranteed availability." After great difficulty contacting anyone at their web site, finally got a hold of someone, who promptly transferred me back to the branch that deleted my reservation. They send you in circles so you end up wasting time and getting nowhere. Apparently, this is a regular thing with them. This false advertising has got to stop.

Not very helpful tried calling multiple times no truck available that I needed for a moveread more

Needed to rent a truck to haul some boxes and bags and rubbish at my family's house this weekend …read more I booked a Ram 250 pick up truck from Enterprise truck rental . Just to let all you Yelpers know they moved from their original location next door to Dunkin on Ualena St near the airport to the old Alamo rental location on N.Nimitz Hwy. They also merged with the Enterprise car rental that was located on Ahua St off of Nimitz Hwy . So if your in a need of truck or car rental check out these guys they will take good care of you . The manager there is Cameron very nice and helpful also the agent I spoke over the phone was Dennis he also was very accommodating gave me rates and went over the contract very quickly so I can be on my way with my truck . Nice new big location and very clean and spacious. In the future that's where I'll be going for my rental. Also just to let you know it's a little cheaper than the airport location because you don't need to pay the airport location taxes. Support local

Ah yes who doesn't like coming home to see the bed of they're truck smashed with no letter or…read morecontact information left behind. On 1/18 at 3:00pm a Enterprise truck reversed into my truck smashing the bed and the taillight. We contacted Enterprise to see what they could do on 1/19 at 8am and the person on the phones customer service was straight up and down TRASH and told us theres nothing they could do and offered absolutely NO help what so ever. We asked if they could check they're fleet and see if any trucks came back that afternoon with damages but I guess the person behind the phone was incapable. What a joke

Rented 17' moving truck…read more The Good: + More box space compared to those other corporate company trucks. + Ramp was very useful and dolly is for rent but they don't store it in the box/cargo area = more space for your stuff. + Affordable, flat rate for the day. They don't charge per mile. + Fairly new vehicles. + Good customer service. The Not-So-Good: - Not sure where customers are supposed to park. Came on a Saturday morning and lot was filled w/ what looked like employees cars because there was only me and one other customer. Street parking is difficult even on Saturday! - The inside the cargo/box area had some trash from the previous renters so we had to sweep it up. No frills kind of truck rental company. Affordable if you don't want to worry about mileage. [100 Yelp Review Challenge 2018: 35/100]

Thank you Manager Juan for the awesome customer service!! You went above and beyond in providing…read moreexcellent customer care. I will definitely recommend friends and family. Thank you!

The propane refill !!…read more It went just qs smoothly as a drive thru The propane tech did an inspection and filled it up

I'm not usually one to write reviews, but after the experience I had with the team at this U-Haul…read morelocation, I felt like I had to. From start to finish, the rental process was quick, smooth, and hassle-free. The staff was incredibly helpful and friendly, which made the whole experience even better. I will 100% be coming back for U-Haul services in the future. Special shoutout to Grace, Chae, Linda, and Isiah for their outstanding customer service -- you all were amazing!

I work with various storage facilities on Oahu but I trust the team working at this facility with…read moremy personal property after I moved homes in 2025. The location and hours are convenient for people who live and work in town. The staff are always helpful and keep the facility clean and secure.

Convenient in town rentals. Quick and excellent. Safe parking lot if you need to leave your car.read more

Super fast, friendly atmosphere. I was in and out of there in less than 30 minutes. Needed to get…read moremy keys programmed because someone stole my key fob and was looking for my car. They were able to help me so now whoever stole my key fob can't steal my car. Would definitely recommend these guys to anyone 10 out of 10 would go again.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

Came in not knowing I went to the wrong location for my reserved pick up. The guy I had the luxury…read moreof working with took care of all of the arrangements. Was an easy process got in and got out. Extra note. Always get insurance it's just $10. Thanks again to that guy who helped me with the rental.

Brian and Diane gave me the best service. I needed to move a refrigerator from Honolulu to Ewa…read moreBeach and was taken care of by these two. They are an asset to this company and deserve a raise. I have never felt more important. Not only did they meet but exceeded my expectations. First time there and I will back for sure. I'm in customer service and know what it means give good service. Thank you again for taking care of me and my family.

I reserved a truck with a ramp online a few days before I was going to need it. I received a…read moremessage on my machine the night before the day of the rental that the truck I reserved would not be available. The next day at their location I was told they did not have a truck with a ramp or lift-gate but they would rent me a van for a lower rate. I didn't want to spend the time to go to another truck rental place so I went with the van. I was able to do everything I needed to do with the van, and my only complaint is that because the van didn't have a ramp or lift-gate I had to put in a little more effort.

Once again National charged me a refueling fee ($8.80 for two gallons) for a rental vehicle that I…read morereturned full of fuel. I think this is just their general business policy to pad their profits. I'm contacting the FTC next to make my complaint. Stealing from your customers doesn't seem like the best business practice.

first time visiting Hawaii and we need it a rental and we were so lucky to find Valerie her…read moreawesomeness is amazing she help us with our rental she is the best highly recommend and a very good price so come and get your rental with her she 8s the best at national rental! Costumer service is 100% quality Valerie the best

I rent uhaul from them, never had any issues, picking up is clear and they're good with…read morecommunication. I like the location, wish they would have bigger trucks available but the parking lot is small over there AND they get some construction happening right now. Only issue would be on the uhaul app side of things. Sometimes they get the wrong times I think.. good people, great location.

These people are compassionate and amazing people. I would do business here again! They were very…read morehelpful for every thing I needed help with.