Serves it's purpose- cheap and accessible. MUCH cheaper than any nearby place. Two negatives-…read more 1. Only bathroom is near the office (none in actual facility). I piss in the parking lot. 2. It gets INSANELY hot in the summer, and freezing in winter; do NOT plan on spending any time here in that period, and temperature-sensitive items might be inadvisable

First off making the reservation was so easy online and even when I call for customer assistance I…read morewas help. Second once I had done the reservation and was ready to store my things we go to the place and the lady at the front was so nice and she tock time to teach me how to use the app and everything can remember her name but she was very amazing.we got to the storage unit and place our stuff inside wich was the perfect size for us just one thing I was wonder if it gets wet because there was a wet spot inside but over all we love it so far.

I would like to express my gratitude to Melanie at Drive-Up Storage. Her assistance has been…read moreinvaluable; she demonstrates exceptional knowledge in her field and provides exemplary customer service.

We rented a storage unit in Norwalk, CT at Drive-Up Storage on Wilson Avenue. The women behind the…read moredesk, Melissa, was so helpful and patient. We reserved online and she helped us when we got to the site on Wilson Avenue. She showed us where the unit was and told us all the helpful information about the facility. We moved in a couple of days later and Melissa was there and was very helpful. Since this is the first time using this storage company we were a bit nervous but Melissa was incredibly helpful. Melissa, Thank You so much for all your help. We would recommend this storage facility.

I was very disappointed with finding mold on a ot of my furniture when I picked it up. They said…read morethat they do not cover mold so beware that the Norwalk facility seems to have problem maintaining correct temp and dryness to prevent mold.

I can't believe this company still haven't refunded me for the unauthorized charge in my Cc it's…read morecompletely unacceptable, with the excuse of they haven't found the paper I signed before walking out of the facility!! They are completely unorganized, poorly trained, By the way this was an old review

I cannot say enough about this company! Both Liz in WIlton and Lainey in Norwalk are exceptional…read more(though everyone we dealt with was wonderful). They think of everything, anticipate your needs and make what could be a stressful experience as easy as possible. Facilities are impeccable, clean, niecely appointed. I'd recommend this company to anyone!.

Quite simply the best self-storage company in the business. Pleasant, professional staff in an…read moreimmaculate climate controlled environment at a reasonable price. Highly recommended.

Place is average. Nothing fancy nothing stands out. The location is a little out of the way for us.read more

I would rate zero if I could. Absolute cr@p and customer service is non existent. After being a…read morecustomer on auto pay for 5 years they charge some arbitrary late fee after failing to update the expiration date on the credit card. Called the day after the late fee was applied and they refused to reverse the charge despite on time payments with the same card for 5 years. Additionally, Rates go up about 10% every 6 months and the store manager is an absolute terror. IYKYK. Don't fall for the initial low prices cause they balloon up the charge very rapidly. Might as well spend the money with a business that cares about their customers! Spend your money elsewhere.

We've stored everything from machines to paper files with Wilton Storage through the years…read more Excellent facility with no restrictions on access. Michelle is always a cell phone call away, very helpful and reliable. Highly recommended!

From the owner: Our storage facility is accessible 24/7/365. It's climate controlled and we have many ground floor…read moreunits. By appointment only, available to meet you when it's convenient for you.

We had an incredible experience here. They had wonderful customer service, it was available to us…read more24/7 and the quality of the company was extraordinary! Joe is the GM of the site and was always available for anything we needed. I highly recommend using this storage facility. The facility was exactly what we needed! We were impressed by the cleanliness and ease of getting in and out with our own access codes as well as being able to have our own lock on the unit itself. Would highly recommend. Staff was friendly and helpful on each occasion we needed their assistance. The let us rent a truck, and were there every step of the way with a difficult move.

The facility itself is fine. My two big issues are…read more 1) the Bait and Switch drove my introductory price to more than double after one year. Introductory rate was about $150 for the 10x10. One year later it was over $300 and I first downsized and then had to get out of there. Seond, when I asked the rep how much my next increase would be, she said she didn't know, maybe $10 per month, maybe $20 per month, maybe $40 per month. Increases are supposed to come every 6 months, but they raised mine after 5 months. Finally, the people here( particularly the person from "corporate" that was present in the facility and who I had to deal with, but others as well, are so incredibly rude and downright nasty, on that basis alone I would never use this facility. I have never encountered worse customer service. I ultimately moved out of that facility and my moving company also mentioned to me that the people in this location and their whole way of doing business is awful. Buyer Beware!!!!!!!!!!!!!!!